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The staff were very attentive and polite. The layout and facilities in the hotel were lovely and there was a lot of attention to detail. Lovely scented rooms.
The hotel doesn't look like much from the outside, but once through the doors a large, beautiful courtyard (very well maintained) appears. Nice pool area, and well appointed spa area. Fantastic meal at the restaurant. Very friendly staff. The location is a little "off the beaten path", and you need a car to get anywhere. Overall, a little pricey (both room rate and restaurant).
Spa facilities, swimming pool area and the hotel grounds and decor were very nice. Staff were also very attentive. Free wifi in the bedrooms. My room was very small although I was advised of this when booking so can't complain, there are a couple like this, and based on other reviews, most rooms are larger (although this would cost extra to the 185€ we paid per night). My main issue was the cost of any extras in the hotel. Menu prices and drinks were extortionate even if it has a michelin star. Since it's a good 10 minute drive from Avignon, if you don't have a car, you have to go by Taxi, and for some reason that costed around 25€ each one way journey too, making it an expensive couple of days. Not sure if it's normal, but the taxi drivers seemed to start their meter when they were called by the hotel, so the starting tariff would range from 6.50€ to 8.50€ which isn't great.
All the staff were exceptionally polite and helpful, especially the staff at reception, and the restaurant was of a good standard.
Relaxing, clean and friendly Too expensive by far and poor location
Very nice and quiet! Excellent Dinner. Very friendly staff. Secure place and parking ground. Close to Avignon. Will come back...
The friendliness of the staff and the food was fantastic Need a map to get there!!!
quiteness, close to town centre,spacious garden pool water was not heated and a bit too cold
We knew this hotel from a previous stay 10 years ago, it was nice to find out that it still matched our expectations. The restaurant as good as ever.
We absolutely loved this hotel! It has lots of Provencial charm and our room was very pretty and spacious. It is the perfect place to stay in Provence if you don't want to be with all the crowds in Avignon center. It is about a 10 minute drive to Avignon and easy access to other areas of the Luberon region. There are no restaraunts nearby so you will need a car for sure. The hotel has wonderful food but is pricey. It has a great outdoor pool, indoor pool with spa, very lush landscaping and beautiful patios. Very attentive service and wonderful personel.
close to restaurants and shopping mall. The front desk counter was friendly and helpful the parking compound was dusty.
Friendly staff, cleanliness, excellent value for the cost
Room was good and breakfast was excellent No swimming pool
perfect kitchen and stuff, nice pool and atmosphere
We liked this typical atmosphere one gets in French Hotels et Chateaux, unique in the world. We also liked the central situation in the Provence, close to Avignon, very close to the highway. no complaints
Standard of hotel A1 100% top notch, as too were the staff. Fantastic location, ditto premises and attention to detail. Totally perfect in every way, could not have been better. We will return.....
The service was excellent, the food was out of this world (congratulations to the chef), overall the staff was very friendly and helped regarding all our requests. Relaxed atmosphere No, we were very happy. Clients should be aware that although the rooms are very reasonably priced (semi-luxurious, I would say), the restaurant is very expensive. But it was well worth it. The food was stupendous.
A charming inn rich with history. The grounds are beautiful and one of the best bathrooms we have had in France. A lovely place if money is no object, although we did get three nights for the price of two on the booking.com site. The meals were over the top expensive. We were seated in the dining room and the owner came in and told my husband he should be wearing a jacket for dinner. This embarrassing situation could have been avoided if the website had indicated their policy or strong suggestion for dress attire. Because of this, we chose not to eat subsequent meals at the hotel and dined elsewhere.
The hotel is beautiful with excellent grounds. First class restaurant. The air-conditioning in our room did not work which made for a very hot night. Staff were informed but took no action.
Great Service and Food, very rustic and very french Air conditioning did not work very well in the room because of poor design
Accomodation is very complete, staff is professional. The ambiance is nice (manor and chapel). Swimming pool relatively big. The elevator in the chapel is very slow and the carpet in it has to be cleaned. But this is a minor issue.
The staffs of hotel are very nice and friendly. Dinner was excellent and especially enjoyed to see wine list which had a lot of reasonable priced bordeaux grand vin of good vintage.
The pool was big and great for summer The general level of customer service - there were 'rules' written quite sternly and displayed everywhere. No air con or fan so it was difficult to sleep at night, and no fly screen to keep bugs out. Also booked a double room and got 2 single beds.
No restaurant in hotel
Very nice facility, nice pool, good parking, friendly staff
silence and quiet, fresh air, relaxation n/a
very good price/quality
Service slow.Terace for which a premium was charged, dirty and unusable.
A good location for exploring this area, the free internet access is great and they have a very nice pool and area. The beds were very uncomfortable (slept on the coils of the mattress really).
Good breakfast (for French hotel standards), good service in general, separate safe place for bicycles, good car parking service. Free public parking is an option. Room could be slightly more modern. Carpentras old town (hotel on the edge of it) itself is not one of the Provence's jewels.
Staff were very accomodating and friendly. Excellent breakfest. Parking was difficult to find (not in Hotel).
Restuarant not open during our stay so unable to comment. Would proabably have eaten in the hotel if it had been open.
A good value, comfortable, friendly and efficient hotel, a short walk from the centre of Carpentras. It faces a leafy boulevard and the rooms are quiet.
Good working airconditioning, which was one of the main reasons to choose this hotel because of the very hot weather in this region. The rooms itself was pretty spacious, except for the bathroom. The personnel was very helpfull and friendly except for one person, who made our stay very unpleasant. The bathroom was below standard.Very small and worn-out.Coming in at 0100 am the owner accused us of making noise and coming in to late. The noise was in fact made by another group of people in front of the hotel. This was not an 5-star hotel, he said. He treated us like a small child.There is more to this story, but I would need more lines for that. Very insulting altogether, he made no excuse the other day. a eviter a tous prix / Don't go here !!!!!!!!!!!!!! Slechte service, onbeschofd personeel.
Close to everything I needed on trip. Hotel hosts were very helpful, and generous with their help with local questions and assistance with my needs. Breakfast room/food was varied and had something for everyone. Good service.
The staff were very friendly and helpful and there was a nice atmosphere about the place.
Central Location - felt homey Not really. It was all good.
Very Nice hotel in the city centre of carpentras. Great place to start your vacation and drive arround. Nearby bakery and restaurants. Staff is very helpfull, speaks good english and friendly. Handy parking service. For a few euro's more upgrade to superior room that overlooks the lovely patio and away from the busy street. If you want to complain, you can allways find something. We found it a pleasent stay and good value for money in compare to french standards. Breakfast is very simple.
nothing old poor not comfartable room pay for the parking
Great character of the hotel, friendliness and helpfulness of the staff, it was easy to park the car and very close to all restaurants etc. Easy access to other villages in Provence. Breakfast was overpriced considering they only charged 5 euros for a dog
Perfect reception, very nice hotel, charming atmosphere, nice breakfast, the hot chocolate was delicious
The staff were exceptionally cheerful and helpful, they made our stay fantastic.
Excellent value for money, friendly welcoming staff, would definitely return there.
The hotel is historic and beautiful. The main hall, stairs and our room gave an insight into how the wealthy would have lived. Peaceful, a lovely inner courtyard, and a balcony from our room.The staff member who met us was excellent. Breakfast was perhaps overpriced.
The staff were very welcoming and had lots of good and practical sightseeing information. The ambience was lovely and the location was ideal. We will stay there again. No.
It is a beautiful building, with very nice rooms and an excellent staff
Really quiet, tastefully decorated and furnished hotel room, clean
I felt true hospitality, kindness in dealing with language differences, and genuine pleasure in every contact with the staff. I loved the breakfasts and the conversation with other guest who were repeat users of the hotel. It was wonderful, so I liked everything.
Friendliness of the staff, breakfast No drinks available, no mini bar, too expensive for what you get
Staff very helpful especially reception.Food was very good aswell. Expensive for the quality of the rooms-the hotel definitely needs to be refurbished and updated.There were no lounges/sitting areas and the restaurant/swimming pool area felt very cramped.Overall very expensive.For some reason my booking (I cancelled and then rebooked at a cheaper rate) didn't reach the hotel-luckily the hotel had a room.We moved after two nights.
Away from the centre of the old city, which was packed because of the Avignon Festival. Peace and quiet with rest and relaxation by the swimming pool could be followed by a short drive into the centre and some sight seeing.
Staff was very kind. Make you feel the most important guest in the hotel. The room was clean and nice, exacty as I expected. Breakfast is too expensive.
Everything!! We had eaten at this hotel two years ago, and decided to spend a very special anniversary for one night en route to St Tropez. The room was very comfortable overlooking the beautiful gardens and swimming pool. Food was wonderful, tasty and well presented. A place to return to!
convenience too many little things were annoying at this hotel 1) canvas chair on my terrace broke as I sat in it, should have been noticed as defective. 2) no light in closet, and closet door hard to open as bed side table in the way 3) toilet room no where near sink, hard to wash hands, 3) restaurant rather grim and food only ordinary (unusual for France) 4) poolside noisy and crowded 5) No newspapers in the morning as at all other good hotels 5) my bath tub and sink dribbled the water in and out...took 35 minutes to fill tub 6) did not clean room until 2:00PM
We found the hotel to be very relaxing and peaceful. The staff were helpful and the food very good. The only slightly disappointing item was the Breakfast Buffet. Rather limited and unexciting.
Silence, gardens and staffs Due to very weak signal reception, WIFI internet access is not available as described
Welcoming staff, decor unusual but very well done, excellent restaurant, good breakfast. No, great value for money.
General feeling of decadence
Located at noisy street, non-clima.
Everything was excellent. Sitting by the pool was great. The hotel has an interesting design, in the provenceale style. The rooms are personalized and convey a nice feeling. The breakfast was also great. Huge mugs of coffee!!!
This is a beautiful countryside hotel. The room, the facilities and the view were beautiful. the air conditioning was broken and while it was fixed, the overall cooling at the hotel was not working very well during all our stay. Restaurant and breakfast are very expensive
very good michelin starred restaurant, quiet location in a garden the room was charged at 170 euros whereas the booking was made at 165 euros. This was only noticed later.
very friendly and helpful staff made us feel welcome and want to return small room and bathroom
People welcoming you instead of credit cards machines. Canal +
It was basic facilities but good. Breakfast was good. Only the smoke odour in the room
good environment The hotel stuff are very friendly.
excellent for money.The breakfast could be better,but it's ok for France.
Car parking Hotel was difficult to find, small bathroom.
close to highway to Avignon Rooms are tiny.
friendly staff,good cuisine,location not the top but avignon center easy reachable... to change tv screen...
Pleasant staff and comfortable room.
Good breakfast and staff was very friendly. Room was small, but for the price, it was appropriate.