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Location, facilities and breakfast all good Carpet in room had food on it, needed to be vacuumed. Beds were hard.
Noisy m, very very noisy. AC didn't work.
We loved the breakfast!
The staff was very friendly and helpful! The room was the perfect size for our short stay and very clean. The room we got was very quiet. The shuttle service was excellent and they are willing to pick you up at any time after the game! We got picked up from a gas station about a half mile from the stadium and the walk wasn't bad at all. The traffic was horrible so it was definitely a lifesaver! The check in and out was very easy. I'd definitely stay here again if I'm ever back in the Foxboro/Sharon area!
I liked that it was only about 25 mins from the boston area. We were only staying the one night but it was perfect to finally get a hot shower and some relaxing time in before jumping on the road the next morning. The breakfast was perfect for our needs. Hotel was very clean and quiet. The clerk at the front desk seemed to be bummed to have to work a friday night. He also looked like he just rolled out of bed and no name tag. Just felt a bit unprofessional. Really nothing to complain about.
I love this hotel. Great location, right off of 95N and 95S and shopping plaza with restaurants about 10 or less driving minutes away. Friendly staff, good breakfast, quite stay, clean and comfy. No complaints. Good value for my money. Only wish the had a pool and hot tub. No pool
It was economical. The hotel wasn't what I expected. We were intially given a room which had not been cleaned - ie. dirty towels and sheets. We complained and were moved to a new room. The facility was ok - the "continental breakfast" was a joke - I would probably not recommend this hotel.
If you are a non smoker- never never ever settle for one of their smoking rooms. Plus you'll be out at least $200 for something that's hardly with $50
Location only Low quality, small room
Things were clean But would have liked things to be closer
The location was awesome... close to where we were going. The showers were disgusting, the blanket had a hole in them, for being a smoking room it smelled like pure stale cigarettes..
We had 6 Rooms for family funeral and stayed 4 days. The staff were very attentive, the rooms are large, modern and clean. The location was perfect for us, there are many dinning options available attached to Hotel, Legal Seafood, Starbucks, 5 Guys Mexican, there's a gym and pool with jacuzzi, that we all took advantage of. they also have a shuttle to mall across the street. I would highly recommend staying here.
comfortable room, great breakfast, dog friendly, warm staff I can't think of anything
The bed was comfortable, the room was clean, the service was friendly, the free breakfast buffet was stellar. Only complaint is that I had a little trouble finding the hotel within the plaza it's located in (the area is packed with restaurants and shops)
Big room, comfortable queen beds, clean, beautiful decor.
modern, updated, large, clean and comfortable room We had a corner suite, which would normally be great, except the room next to us had an adjoining door and occupants who were up till after 2:30 am having loud discussions. We called the front desk twice, and security came up to address it twice, and it got better for a bit but never really died down. Nobody at the desk offered to move our room or offer any solution to us despite my telling them at 12:30 and again at 1:15am that we had a 2.5 hour drive ahead of us first thing the next morning. The front desk gal the following morning gave me 500 extra reward points, which is lovely, but I paid $200 for a room that while comfortable barely afforded us any sleep.
The bed was very comfortable, and it was very clean. I was also a big fan of the indoor pool and the service. The room was a tad small, but a minor critique in my mind.
Staff was excellent. Brunch on Sunday and the buffet was amazing. Pool area is dangerous with tile . It is very wet around the pool with slippery tile. They should have installed rubber mats around the entire pool area.
The room service needed to be better Room service
The staff was very friendly, room was big, clean and very comfortable. Would recommend this hotel to anyone.
The staff were really friendly. The restaurant on site provided a nice atmosphere for either a business dinner or a romantic evening out. The lobby had been remodeled. The rooms were clean. The location was great for any event at Gillette stadium. The rooms need updating. I walked in and my first thought was I should have just stayed at the holiday inn and saved my money.
It was only 30 minutes from Boston which was great. And for the price you can'tell beat it. Very clean and everyone there was so nice and helpful.
Loved the bed pillows and the comforter wish I can take those home lol
Location The bathroom was dirty and had mold all over the shower. The room was rather run down.
Had pack and play as a crib with no mattress for our son definitely not good for toddlers or infants. The only good thing was the breakfast that you had to pay for and for the price of the room there should be some sort of complimentary breakfast. I could keep going but I was not satisfied at all.
The lady who checked me in was extremely helpful and friendly. Every time I've stayed here the folks that work here have made the check in and out experience quick and pleasant. Have to use your credit card. No cash accepted.
Super friendly and accommodating staff. Easy to find location. No complaints!
Waited an hour for airport pickup when told it was 20 min, no courtesy call. I checked 45 min in, and no warning about how much longer it would be or what the delay was. Heater wouldn't turn on, and I had a cold. One bed had a comforter, the other one of those faux wool blankets - had to put then both on one bed to stay warm. Weird square pillows, like a couch throw pillow rather than standard bed pillows. Terrible water pressure, not very warm shower. One of the outlets didn't work, for charging my phone. Loud - very thin walls.
Waterfront room Accessibility and noise from other people and staff at all hours of the night.
It was clean and the staff was friendly. Breakfast was good but the same as most other hotels. Beds were not very comfortable. The shower had weak water pressure and was very difficult to get to a temperature between too hot and too cold.
Friendly, helpful staff, comfortable bed, food was tasty (both breakfast & restaurant) In an ideal world we would have had a pool/hot tub and been located a few blocks closer to the train station. Minor negatives really only noticed because everything else was so great.
Beyond the expensive Park and Fly part of my experience, the rooms were clean, aesthetically pleasing, quiet. I didn't try the breakfast. Parking was fine, our car wasn't broken into or anything. CJ the shuttle driver is a gem. Overall, however, I absolutely would NOT pay the heightened fee to stay at this hotel, and wish they had been more helpful and clear. I chose to stay here because I was flying out of Logan for a trip for a week. I live in Vermont, so driving down to Boston to catch a 7am flight is a stretch, so I looked into either parking at the airport or a nearby hotel that would allow me to park my car, stay the night before my flight, and leave my car there during my trip. The Best Western Adams Inn appeared as though it was a hotel that would allow me to park my car, stay, and take a shuttle to the airport. The website was a little vague about the "Park and Fly" option- I wasn't able to discern whether I could stay for one night and leave my car for a whole week. I called the hotel and spoke with a male employee at the front desk, who was very abrupt and unhelpful. I asked about the Park and Fly option and if I could just pay for one night and then keep my car there for an entire week, and if it was the price I was seeing online- he said "That's what park and fly means." A little annoyed but feeling assured, I booked it. When I arrived at the hotel, I was informed that if I wanted my reservation to be Park and Fly, I would have to pay the "Park and Fly" rate- that is, not the $129 that I had booked through Kayak and double-checked with the front desk, but rather $260. Stunned, my boyfriend and I agreed to pay, because we had no other options. It was pretty clear that the "Park and Fly" rate wasn't elucidated on the website for a reason. I would not have paid $260 to stay here. I would have paid the $120 to park at Logan for the week.
The location is good with speedy service to the airport. The hotel restaurant was inexpensive and delicious with an outside deck. That was wonderful! The walls are thinking so you can hear neighbors clearly.
Room was small but comfortable but I was right next to the laundry room so I could hear the machines going through the night. Also a lot of the guests' children were running around and loud throughout the night. Other than that it was an okay stay.
The room was perfectly quiet. The restaurant was nice, food and service were good. The airport shuttle is very handy. Nothing. Great job.
I can't find anything negative about our stay. The bar/restaurant inside the hotel was real nice, it meant we didn't have to go find food elsewhere. Room was well appointed, quiet. Furnishings were relatively new. Water pressure was great. No problems with parking. Staff was friendly and patient. All around good place!
Terrible cigarret smoke stench all throughout the hallways which seeped into our room. Need to have a better handle on guests it was not inconspicuous at all it was blatant and very intrusive. Room was like a jail cell maybe 10 x10 for $100 per night.
Desk staff are friendly and attentive. Chris has been on duty on both of our visits, and I appreciate that he remembered us on our second visit. The suite is very roomy and comfortable. The regular room was also nice, and the rooms are very clean. We didn't like being so close to the restaurant and bar in room 108. Next time we need to let the desk staff know.
Good location, friendly staff. Room was dated, switches were falling out of their holders
Extremely friendly, very helpful staff. Everyone we encountered Beds were just a bit uncomfortable.. But that's our taste. Pillow top mattress was s little too soft as we're pillows. Again, just our upreferences. We did not have a car, but you would have to pay for parking if you did. Not ideal, but seemed to be the theme around town.
Location was really good. Paid $179 per night and the hotel was clean but they def had the online prepaid rooms booked in the "economy" rooms. The staff was very friendly and super accommodating Walls are paper thin! I heard the couple in an adjoining room slam a door at 4:45am and they fought for HOURS. I could hear them like they were in my room. I was alone with two kids so I didn't want to call down and aggravate the situation more so I went down in the am. Luckily they checked out and the manager offered us dinner or transportation to the city and also advised she'd make sure the next neighbor was quiet. It wasn't their fault AT ALL. They can't control how guests behave or misbehave but she was truly as accommodating and apologetic as she could be. I might consider staying there again if I requested quiet neighbors (which is a super late check in) or if I brought ear plugs. Excluding that incident, the hotel was clean and manager and staff were excellent.
Asked for a cot to be set up while we were out at the Patriots game. Came back to room to find cot leaning against wall. I put it down to find sheets that we left were entirely the wrong size. Called down, at 2am, to get a comforter or blanket, which wasn't left, and they brought a fitted mattress pad for the wrong sized bed, but no comforter. Slept sparingly then found they cared me$20 for the cot. Also the hotel is under renovation so we woke at 7am on a Sunday to the sound of workers in the hallway! Overall nightmare stay.
liked the location. peaceful town. I was very dissatisfied. When I arrived to the room was under construction but I was told it was "newly renovated". The room had a wet and moldy odor to it like water was sitting in there. The ceiling vent had no cover and the air condition was not working properly which caused my stay to be very uncomfortable . When I called the desk to address the issue they did not respond. not happy with this stay which is a shame because it is a very nice location.
Love the restaurants for both breakfast and lunch so we had no need to go into town for meals. Only issue was that the sign on the neighboring building made us walk into the wrong office at first. If a road sign could just be placed in that parking lot I think it would help a lot of people.
Easy highway access Older bathroom. Could have been cleaner.
The food prices at the Café were too expensive.
clean efficient hotel There was a loud wedding party. Couldn't fall asleep till ~ midnight because of yelling and screaming. Hotel staff didn't do anything.
The Hilton/Dedham was a pleasant surprise for the money. It was very comfortable from the moment I checked-in. The staff were very very professional and helpful. The room was clean and welcoming.
pool was great, nice and warm.
Service was very good. Weather....not your fault
Comfortable bed, 12pm checkout and good breakfast Pool/hot tub need a good scrub...very dirty
Room was nice, clean and has lots of amenities. Staff. Was friendly and helpful.
It was a relaxing and enjoyable time There were ants in the kitchen area of the suite and there was mold on the ceiling above the bathtub
Bed was comfortable, room was very clean and staff was friendly. Nothing.
Room, pool, jacuzzi, restaurant, friendly & helpful staff. We never left the property, & that was exactly what we were looking for!
Friendly staff and great accommodation for the price. The room was very clean and comfortable and the continental breakfast was delicious. The location is a bit far from downtown.
The hotel was clean and staff was polite ! I wish I could of enjoyed the pool . I wish it was opened a little earlier before check out . I didn't get to go in it even once . It was disappointing . I also wasn't impressed with the morning breakfast.
Friendly staff, clean rooms
Our room was nice, clean and spacious. My only complaint was that there was no window that could open for fresh AIR.the ac/unit is set on temperature so it goes on and off. I like my room real cold when I sleep. That's all. I enjoyed my stay.
The staff was friendly You had to pay for Breakfast
Liked the price. The room was good. Bathroom was small but clean. Reasonably close to freeways so good access to downtown.
I would of liked have my room on the 8 floor like I was soposto The fact I booked it to the 8 floor an did not get the patio like I was looking forward to
the night was a great.excellent customer service we got from luis Castilto he had a warm smile answered all my questions friendly give me some cookies for my children and just the overall beautiful experience because of his customer service if I ever do go back which I will in the future I will go back to because of him. He really was great he made the night great
Room was stinky , hot water was intermittent and we had noisy people in the hallways all throughout the night with my 4 year old trying to sleep
Allison Wright the Front Desk Manager went above and beyond to accommodate my plans for my surprise night for my parents! She was gracious, professional, funny and overall perfection! Having a manager who is that kind and helpful makes all the difference! Big thank you to her and all she did!
Very friendly staff, comfortable bed. Bathroom shabby, hot water tap in room didn't work.
Quiet, comfortable & and clean room. With light traffic only minutes from Boston! Parking fee.
I stayed for Valentine's Day, the pillows were overly south so they had no support. The comforter had been washed so many times that the cotton on the inside panels had balled up and every time I went to pull the sheets up it felt like I was grabbing wads of paper. During my stay the fire sprinkler pipes bust in the main lobby at 4 am. The fire alarms went off and after about 20-30mins the staff told everyone to go back to their rooms. The hotel didn't offer a discount or reemburstment at all due to this issue. It seems like housekeeping doesn't come around often to collect plates because no matter what time we arrived or left there were always plates outside of rooms. Also guest at this hotel have to pay for parking which is $12 a day which I was unaware of at time of booking. I will not be staying here again
location and convenience ok for my purpose
Bartender very friendly ... Bad falafel burger
A good value compared to other local hotels. Room with double beds was spacious and clean. Bathroom was clean and large. We were touring colleges and it was very close to Boston College. Lack of sidewalks. Had to drive around block to get breakfast. Not a major issue. Also room key didn't work for parking garage had to use intercom to be let out.
the staff was friendly and courtous. no free internet
Amazing hotel in a great location. Two exits away from a stop to the T in Boston without the Boston price. Also located near some great restaurants in Needham. I will definately stay here again! Rooms were spacious and staff were extremely helpful. Hotel also has a shuttle to Boston. Only thing I didn't care for was the price of parking ($12 per night), but it's a fraction of the cost of parking in Boston.
The room was a great size, quiet, very clean & comfortable with simple decor. No hot tub/sauna
I liked the conveniences offered. The staff was friendly .very clean . None.
Front staff were great. Price was ok. Room was very clean, well appointed. Bed was surprisingly uncomfortable, could hear toilets in other rooms flushing (very strange. Maybe it was just our room?) way, way overpriced room service ( no lie, charging $18 for eggs and sausage, $50 for a $9 bottle of wine).
The hotel was packed but when I went to take a shower the water was nice and hot, the staff is friendly, the hotel is mostly clean (saw a few hairs here and there). The hotel is about 3 miles from the Xfinity center and has great rates! If I were going to another concert at the Xfinity center I would definitely stay here again! The mattresses are super springy in an uncomfortable way, making this hotel not ideal for an extended stay.Note to the hotel please add vending machines. Also Kayak please note that you give the option for smoking rooms while the hotel is completely smoke free (I am ok with this but others booking a smoking room may not be.).
Swimming pool No continental breakfast
Comfortable bed, good location. Would consider it again.
Housekeeping never came one day - no contact to inform me of any issues or reasoning why. Otherwise a fine stay.
This guest did not leave comments about this hotel.
The wrool pool in the room I loved it
Comfortable bed, location, breakfast
This hotel was beyond what I expected and a perfect stay for a trip. The breakfast was wonderful and it made it easier to start our day by eating at the hotel. I have no complaints, however, something that would make the hotel even more appealing would be to add a hot tub near the pool!
The hotel and our room were very clean and fresh feeling. Our room was very roomy and the beds were extremely comfortable. There really wasn't anything we didn't like. We were visiting our daughter at Berklee College of Music in Boston. So, if anything we wished the hotel was a bit closer to her. Otherwise, we truly enjoyed our stay.
friendly and helpful staff No.
Breakfast was very good: Restaurant environment was neat and clean, sufficient sunlight and eating atmosphere Front desk reception was very friendly No
This guest did not leave comments about this hotel.
Great location & food. Free parking. Some staff were very helpful, others rather rude. Left a bad taste in my mouth after my last visit.
The pillows + beds = the most comfortable hotel bed I've ever slept in. The first two nights we had some issues with a few loud guests staying on the same floor as us. We told the staff the next morning, and they were very attentive to the issue. Thankfully, the guests left soon after.
Location.. Nothing bad to say about this hotel .. it was just an average hotel. I didn't like that I was on the floor with a bunch of kids screaming and running around the hall late at night... and the hotel was more than half empty.
It was new and clean. Staff were very friendly. Office chair in room did match desk height. Limited walking options for dining.
Beds Room was not made up one day
Location and friendly staff. It was clean and comfortable. The gym has all the basics, the pool and Jacuzzi were clean and never crowded. The have an area to sit and relax. This area has comfortable seating and a tv. It was close to the main town, there is a large mall with restaurants. Short drive to the Blue Hills and only 25 minutes from Boston. I had a very relaxing experience and look forwarded to returning. Pillows were too soft.
Convenient location , and lots of choices for the breakfast . Nothing fancy , but a lot of choices for the breakfast . The gym and pool were a nice addition as well . I would have liked to see more selection of snacks for purchase . At least offer some healthier options .
The hotel was easy to find, check in was quick, and our room was in excellent condition. Coming from the other side of Boston we had to go through some heavily congested areas, but this is not the hotel's issue, though it would affect us choosing it in the future.
rooms very nice,shuttle service to metro very much appreciated The breakfast is not very good and twice there we're a lot of things missing,toaster not working well. the man working in the breakfast area seemed overwelmed
Very friendly staff. Nice, clean rooms. Free shuttle to train into Boston.
I & my son liked just about everything. The décor was very pleasing in the rooms and the lobby was very boutique-like. The lobby was sophisticated & cosy at the same time. Whoever was the decorator has a great eye. We were surprised to learn, that the hotel is scheduled for a color change to purple and grey. While purple sounds good, pairing it with grey does not. The staff were friendly & accommodating. The outside smoking area was riddled with bird poop & rat droppings. I think it was, also, next to the the trash area.
The Staff were all exceptional and the place & room was clean.
Staff was great, easy access to stadium. Low score on comfort because the bed quality was poor and found ourselves waking up several times in the middle of the night to find a comfortable sleeping position.