Cons: My drivers license and credit card were not returned to me during pickup process. I realized I did not have them when I arrived at my destination. The next day I spent 2 hours driving 70 miles in heavy traffic to retrieve my license and credit card. When asked for some type of rate reduction or consideration for my inconvenience I was told to call the manager. When I called I spoke to an assistant Mgr who told me the employee said he left my items on counter and I did not take them, so they would not do anything for me. In fact, the employee was very busy - I had to wait for service and there were people waiting behind me and the items were definitely not put on the counter. Very disappointed with this customer service!
Pros: I got added insurance protection, which I rarely get, for a long trip and I also got pre-paid gas. The fuel gauge facilitated returning the car near empty and accurately tracking mileage. I put about 1,000 miles on the car and had no problems.
Cons: Every time I checkout a car with Hertz, I'm told I'll get an email to complete my Hertz Gold Membership, but I never do. I always follow-up with personnel at the counter to inform them I never receive that email to complete their membership process. After several rentals, I'm still not sure if I'm getting benefits under their Gold Membership program or not. I don't rent too frequently, so I consider this a very minor point.