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Excellent hotel. Clean and luxurious.Good facilities Staff unfriendly and unhelpful. Took one hour to get bags to room! Supposed to get complimentary mini bar then refused because we had only booked a "comfort room"
The setting/location is sensational. My car was not parked by the staff on check in as promised. I got a 38 Euro parking ticket that I do not know how to pay since I am back in Canada. he staff was completely rude and not willing to help.
The location was very convienant to the harbour and for sight seeing
We have been in this hotel many times. We are always return back to this hotel 3 or 4 times per year. Nice swimming pool, nice place. Thank you.
The staff were rude and really unhelpful. No-one around the pool bar to serve drinks. Got charged the wrong price when checking out and the staff never apologised and it took them 30 minutes to sort out!
The location is wonderful, the area has alot to offer Too noisy and smelled of sulfur in the room.
I liked the location in the town also it's convienence to Verona the standard of accommodation was good I would stay here again The quality of breakfeast was poor
Superb position on lakeside and lots of small shops and alley ways to explore. Easy access to other lakeside villages via inexpensive and comfortable boat service. Would avoid peak holiday time as it would be very busy and not so enjoyable. Best ice cream parlours (and so many) for a small village. Comfortable rooms. Helpful staff. Good value for money. Overall an enjoyable experience. Might try the spa next time though it looked a little pricey. If you dont book half board, the restaurant is really out of bounds. The 50 euro per person set menu was too much for us in terms of the amount of food and a deterrent to occasional diners but maybe that is the policy of the hotel. We were advised there was no a la carte menu. The lighting in the restaurant was very bright and a bit clinical. Candles would have improved the ambiance but there are many excellent restaurants of varying price within easy walking distance of the hotel, so eating out was not a problem. There are many room grades and it is not easy to select what is right for you. We would have liked a balcony. Take a mosquito deterrent with you and dont open the windows when you have lights on at night
Beautiful situation in the old town
view of lake tired and old in many respects. no wifi in rooms
Excellent place clean,comfortable,very good modern appartment and regulate temperature yourself.Very good mini market.Village in lovely area. Walls not sound proof so you have to have good neighbours ! Swimming pool closed in last week of October ,only opens Saturday.We were not there on a Saturday so couldnt go there.
The room is comfortable and clean. reception is responsive and helpful. The walls are thin and you can hear the other guests.the bungalows are not closed to the beach. Most facilities (boat rental, kids activities) are closed by mid September.
Nice pool. good restaurent with a view.wonderfull new apartment the first week Nice young staff to help always and everywhere. good entertainment during day and evening Our children were to old to this place. They are teens, maybee something to this age would be nice too?
Friendly, helpful staff and accomodation was in excellent condition. Quiet and safe for families and children Catered for mainly German tourists so didn't feel like a stay in Italy. Swimming pool water temperature was too cold for children so meant unable to make any real use of the pool for anything other than a short visit. Food was ok but not good standard for Italy the home of wonderful food.
We stayed in the Bungalow trilo comfort (4+2), 4 addults. It is located in a new 2 store building , very comfortable apartment. The village is situated in a good location for "star" trips. Bed linen and towels are supplied with no extra cost, and the check-out cleaning is included in the price as well. The guests have to bring/buy some basic products for the kitchen, from dishes liquid, towels etc. to sugar, salt, etc. Also there is a lack of pan, kettle, and some cooking accessories.
Friendly staff. Nice, clean and comfortable rooms. Safe parking. A very good place for a family stay. The hotel was closing on Sunday 31st Oct although Monday 1st of Nov was a holiday. We wanted to stay also on Sunday, to vist Movieland, Parco Nationale etc, but this was not possible.
Sirmione is a very good location, big rooms and nice kitchen. All equipment was almost new and well working. Bis supermarket (c+c MaxiGross) is near by. Was dusted under the bads, so when we opened the windows all the dust came up. The green fields are not so green and you are not allowed to use them (play, run, picnic..)
Location, friendly staff. Nice apartment with terrace, kitchenette and good shower. Camping area had affordable grocery store and ok restaurant. Parking was also arranged nicely. Nights were cold and the air conditioning machine couldn't warm up the apartment. German student groups made 'some noise' at the couple of nights.
Excellent location of village, clean and organised Village's amenities (supermarket and internet) are expensive
Excellent welcome even though we arrived late at night. The man who met us and guided us to our appartment noticed details that were broken and came back without us having noticed or asked for assistance. Proffessional! None really, since we were two families travelling together we noticed the difference in equipment, lack of glasses in one appartement etc.
View from the room.
The location of the hotel was ideal, directly on the lake and free parking for hotel guests, as well as free minibar The receptionist (Barbara) put us into a inferior room to the one we had booked and was extremely reluctant to change it - the remainder of the hotel staff were good.
The exellent location -very close to historical Sirmione, very very beatiful view, thermal pool, not many people, polite and professional staff ... I have great pleasure stayed at this hotel 2 times and i am planing to stay there again.. very convenient to combine business trip to Milan with 2-3 days relaxing on the lake Garda Nothing
As well as being very well looked after, the staff worked hard to make sure our stay was without any hitch.
old fashioned but wiyout any special cachet
Our favorite hotel in the World to date. Wonderful location, room, food, staff. Quiet swimming pool. Wonderful tables for breakfast and dinner, right by the lake. Peaceful. Free minibar and parking. Wonderful town to explore. Food fantastic with good range of local ingredients and wines. Can't wait to go back. Shame it is such a long drive from the UK! ;-)
It was totally relaxing. Mainly older guests. No children.. Very friendly and helpful staff especially at the reception and pool.
The staff was very frendly and helpful. Location was good, out of turisty area of Sirmione. The very small bathroom and the fact that there were no bathrobes or slippers offered. Not having any posibility to acces the Internet was a minus as well.
Swimming pool Too far from the town and no atmosphere.
got un upgrade on room and children were not charged. nice swiming pools and small open air area dedicated to children. parking place offered for free, whic a rare thing in italy. shuttle service to center of sirmione was not running frequently staying most of time idle at the parking
Good location, rooms are very clean
they offer us half board accomodation for three persons .but the price is for two persons only breakfast.very good price! thanks them !
The restaurant Location too distant from the delightful Sirmione Town. Holiday camp setting/image. Not ideal for mature travellers
The hotel is not so suitable for demipension. The timeschedule is only for one hour.
no shower, no lake view which i requested and poor selection for breakfast, the egg machine took to long (about 15 mins to boil an egg)
the view on the lake badly functioning facilities
Lake view room was superb and the location is ideal.
i loved everything the parking place, which outside of the old city
Breakfast was good The bath was too narrow. We were dissappointed with the quality of the room as we paid for a "superior" room. It was small and very basic. The hotel staff said that the only difference between the standard and superior was that superior had a fridge. I would expect all rooms in a 4* hotel to have a fridge.
Great view of the lake and good central location within the town. Room and bathroom was large and clean.
Good value for money The rooms with the best position (overlooking the lake) were not the best fitted out - seems illogical & the Hotel will be losing out on its room rate because of this.
This is a lovely hotel in a great setting. Ask for a room overlokking th lake. Good breakfast too. Very good value for money.
We loved the lake view room ,The decor was really nice and the room itself was warm which was needed as it was the end of november. The staff were very helpful and friendly.
The location of the hotel is very good The room is small
We like hotels location, staff, comfort, food. Everything was great.
Staff were attentive and helpfull. The breakfasts were very good, much more than average "continental". The steeing of the hotel was wonderfull - couldn't have been nearer to the lake! There was no wireless internet connection at all in the hotel. The rooms did not have drink making facilities.
Wonderful view of the bay Parking is difficult
Very convenient--within the walls, just by the castle, and it's right near the boat to other towns on Lake Garda. Nothing! It was great.
Location. Staff were friendly. There are no facilities apart from breakfast. The restaurant attached runs as a seperate establishment and it's not always possible to get a table. The room was hot with no view. Evening maid service was sporadic.
The Hotel Eden is in an excellent location right next to the ferry port and with easy access to the restraunts and shops. The Breakfast was fantastic. The walls were very thin and the decor dated.
Very good location, and parking (if you travel by car)
The location of the hotel, inside the old town, on the waterfront
location is excellent.staff very helpful
We liked the Concierge, the grounds, the history, the natural beauty, location, The hotel was rundown, antiquated infrastructure ( not 5 Star!!!) -plumbing, electrical, telephone, .. This does deserve a five star rating based on services and facilities. It has a very depressing feel to it as though it was an dowdy relic of the past not suited to modern travelers'needs.
We stayed in a junior suite which on the whole was very nice. The gourmet restaurant was very good, if expensive. The hotel was very peaceful and staff very friendly. Main drawback was the bed being hard and uncomfortable which we were not expecting from a luxury hotel. The bathroom was large with both a shower and a bath, but only one sink so you could not both get ready together which I might have expected from a junior suite. Be careful that this hotel is on the top of a steep hill which may be difficult for some people to access.
Hotel setting and grounds beautiful. Staff very helpful and friendly.
Lovely hotel with first class location. a real experience.
Access to the hotel is difficult with many pedestrians on your way
Fantastic garden and situation of the property outside on Sirmione
Very peaceful and excellent service
the welcoming of the staff and the design of the hotel
The scenery at Lake Garda was stunning the drive to the hotel was not easy. You have to drive through a heavily pedestrianised area to get to the hotel
Friendliness of staff, nice rooom (although not truly a suite), great location and view
Very tranquil, relaxing and intimate setting. Close to historic centre. Hotel location makes it challenging to reach by car as it means driving through busy and narrow pedestrian streets.
The staff and the hotel were both excellent and the location was ideal,being in a quieter part of Sirmione,yet only 5 minutes walk from the centre.Service was both polite and friendly and the rooms were always spotless. The food was good and the wine list extensive,though a little on the expensive side.No complaints No
very pleasant staff the breakfast was very limited in choice
Breakfast, friendly personal Air Condition
location just outside the hustle and bustle Though is was overpriced
within the walls of an old medieval town but away from all the noise left with several mosquito btes.i
The Gardaland Hotel Resort is a nice hotel for family vacations. A little bit pricey but very clean and comfort...
The comfort and cleanliness. Easy to find, well indicated. No
Very clean, well organised, staff were friendly, nice surroundings Very expensive for what you get. Buffet breakfast was ok, plenty of food etc but quality probably not the highest standard.
Friendly staff, good quality services restrictions on parking in the complex
The hotel is located between Sirmione en Lazise (and Bardolino en Garda). We used it, because it had everything and was cheap in comparison to other hotels, to get around and didn't stay much at the hotel itself. It's a themepark hotel so you should not be afraid of kids.The room was good. Big enough, good bathroom with everything in it. Airconditioning, widescreen tv, fridge, was all availabele. Even internet via a cable in the room for 3,- per 24h The window in the room was too high up which made the room look a bit unfriendly.
We thoroughly enjoyed everything about this hotel.
kids entertainments it's a fairy place for kids and calm for adults it's far for the city and close to gardalandpark
Nothing special The service at the restaurant
The bed was so poor that it was almost hilarious to try to sleep on it, get serious if you want to keep your customers!
The hotel surroundings are nice, and the rooms tastefully decorated Food was pretty poor in comparison to other hotels in Italy. Also, felt a little like was on a conveyor belt system, polite though the staff were, we still were ushered in and out of the dining room as quickly as they could move us.
The views are amazing. Pool lovely though cold. Once there good location to explore Sirmione. Good selection of eating places. Very friendly English speaking receptionist. Very quiet, no lack of space by pool etc. The drive through the castle and narrow streets is a bit daunting and would be anoying if you wanted to drive out regularly. Pillows very hard but were changed on request. No one eats in the hotel lunch or evening which is a shame as reduces the atmosphere. Very quiet.
It is the furthest hotel out on the peninsula, so you have a nice view of the lake and olive grooves from the balcony without too many buildings in the way. There was a fan noice at daytime, thankfully not at night, possibly from a restaurant, that was irritating and sounded like being in a boat. To get to hotels in sirmione by car you need to navigate through the narrow old town treets filled with pedestrians. Cars are not allowed to drive 21 - 23. In hindsight would recomend people to take a nice B&B in some litle village, and just visit Sirmione for an hour or so.
Room was ok. The attitude of the staff was extremely unfriendly and at times very rude. So much so that we cut short our stay from 7 nights to 2! The elderly lady who appeared to be in charge seemed to be looking for an excuse to criticise and remostrate with the guests. Breakfast was poor accompanied by poor service. Terrible, absolutely terrible. Aircon in room did not work properly. There was a power cut one night, when this was reported to staff they intimated it was our fault ? they then pointed out that there was a power cut to every room in the hotel - this was not right - all other rooms had their lights on ?
Beautiful hotel gardens and pool with fantastic views over the lake.
The staff were freindly and helpful.the hotel was very clean and had all the basic hotel facilities. The swimming pool and poolside area were lovely to relax by. The hotel is located beside a stunning viewing point. The breakfast had a poor selection and there were many many wasps in the fruit salad.
Very friendly staff and clean rooms. Very accomodating to special wishes. Good service. Excellent and relaxing outdoor area for sitting, swimming, cocktails, etc. The staff was great with our children and our lingustic deficiencies. The air conditioning was not functioning and the rooms were simply too hot (this was remedied during our stay). The breakfast (included) was a bit sparse.
The staff The breakfast was very poor there was no eggs ...
Great location with wonderful lake view, very friendy staff, very clean room, cleaned twice a day, great coffee for breakfast. Very quite. great swimming pool. The room was not spacious enough for 4 ppl, there was no fridge in the room, but brought on request. Breakfast was ok: cold buffet ok for short stay but not for 8 days, missing hot dishes and vegatables.
The location was very nice to watch the sunset over lake Garda. This hotel is not a 4* hotel as advertised on bookings.com and also claimed by the hotel. The hotels staff were very rude on arrival and there was certainly no 'service with a smile' as you would expect from a 4* hotel. The decor of the hotel was also very dated.
Location is good, new décor & furniture (only in the deluxe rooms!), rooms with lake view are very nice & quiet. Poor sound insulation, no wi-fi, inconsistent room pricing (we had 3 rooms - they were oddly priced), breakfast girl is very unfriendly.
The hotel is just by the lake and both the view and the hotel area is beautiful. Choose a room with lake view .
staff & owner's daughter; the location no
Nice hotel, all people very kind. Nice location. Cozy and elegant rooms.
Lakeside location with 15 minutes easy walking distance to the old town. Free car park at the hotel and a good location for exploring Lake Garda. Excellent service and staff very helpful at all times.
Sympathetic and competent staff and very nice coffe and hand-made cakes They begin the cleaning of the rooms early in the morning
The hotel was clean and furnishing was good. The lake view was wonderful. The location was very good. Breakfast could have been better
Modern design of the rooms
It was very modern and very clean.
We like it very much. It is located in a quiet area ideal for families. Many activities for childen, swimming pools, playing areas.The staff was very helpful.
It's a fantastic hotel , really amazing, clean and worth for money. this hotel is a grea hotel to stay especially with family...............it was really good and looking forward to come again. Location perfect, Meals excellent and great shows from the annimators as well. Thanks Amanda Azzopardi, Malta
The rooms were clean and good for a family stay. I would recommend this place to others The staff where unfriendly, asking them for some information was close to impossible and breakfast needs to be upgraded.
very clean,good food,excellent animacion,good size of pool....-that was a super holiday in this hotel for our family! It is simply impossible in the first trace to find the hotel! Map give no informacion how to drive in.We spend 2 hours searching!!!
Good hotel for that price If I wouldn't have navigacion I wouldn't find it.
When we arrived, we were pleasantly suprised by gifts from management. There are quite many sport activities in the hotel. Animation program is good. Staff was polite, but cold and without single smile.
I would struggle to say anything positive. Staff unhelpful, not even approaching you at the desk just sitting there and mumbling. Outdoor pool advertised, asked staff what time it opened, told 9am, go to pool to find no water in it. Told about restaurants and grill bar being open until midnight, go for something to eat at 2130 to be told restaurant not open until May, this is April. The only other restaurant in the hotel closed at 2000 hours. Told to walk to golf hotel for dinner, closed at 2200 hours and staff most unhelpful as if I was a burden. Tried to use the gym, told opened at 9am. Brekfast finishes at 10 am, if this is a sports & leisure, complex why open the gym that late, people like to use gymnasiums then eat, this timing issue prevented that happening. V poor experience.
spacious rooms, good swimming pool Breakfast was not with good quality or fresh products (boiled and scrambled eggs were cold, coffee taste...cake not fresh
Breakfast. Quality of beverage (coffie and any other drink far below a 4 star hotel standard)
We were to pay 574 according to booking but we got the bill which was 150 euos over the bill. We feel mislead. Your form should ask for age of child upon arrrival and calculate according to that so customer know what they expect to pay and can decide accordingly as it was very inconvenient for customer There was communication problem.We missed flight & phoned we could not make it.But if they can change our booking we will take flight following day they said it is alright. But they added no show later to the bill laterThey told us that your family cancelled to visit while they said they were on their way to visit us.Internet not working told will not have to pay but were charged bill
Lovely, friendly staff and so helpful. Nothing was too much trouble and the breakfasts were fantastic! The rooms were nice although maybe a little bland!
We really enjoyed our time at the Hotel Continental. The location was great a 2 minute walk to the town. So not as noisey as the hotels in the centre. The service and staff were friendly and very helpful. Would go back again.
The hotel staff were absolutely fantastic and more than helpful. I am coeliac and had brought food for my breakfast and they were very happy to prepare this every morning for me. The pool area and loungers and view of the lake from the sitting out area was beautiful. We really had a relaxing stay. The only thing was the drinks in the hotel were a bit expensive but we partly guessed that they would be as we were not booking it as a backpackers stopover.
Everything was wonderfull, magical hotel in the most beutifull town.
Staff were very friendly and helpful.
Very helpful staff at reception desk. Wonderful location overlooking Lake Garda and just a few minutes walk into the hustle and bustle of Sirmione. A lovely place to stay. Can't understand all the complaints on Booking.com about the sparrows - it's not hard to share a crumb or two with them! Personally, we found women/men walking round the hotel carrying their lap dogs more of a concern !!
Position was fantastic. staff very attentive. Good food. Walls slightly too thin. Can hear noisy neighbours at night
Very nice room, beautiful lake and mountain view, the staff were very pleasant, friendly and helpful but not intrusive.
There were shops open around the hotel till late. The hotel was OK but quite far (about 3 km) from the historical center of Sirmione. Also the elevator did not work.
basic room facilities ,yet nice and comfortable. cooperative helpful staff
Hotel staff were extremely friendly giving maps and answering all questions. Hotel was very clean tidy and well decorated. Location was quiet but central.
It was very close to sirimione, very easy to locate. The staff service was excellent , and the pool was clean and nice. The location of the hotel is near a main noisy road. Our room faced that road and we have nosiy traffic all day till late night, the first night was terrible. The rooms altough we ask no smoking room had ash-tray and a terrible smoke smell. there was no hot water at the shower.
The staff was helpful and professional, clean and pretty rooms, breakfast OK. Accordingly to visit of Sirmione itself, the hotel was pretty far from the historic centre and we saw lots of hotels closer and in more interesting places. However, the location of the hotel is not bad, most of the common facilities (supermarket, farmacy, bus station etc.) were close and convinient to get there. In 15 minutes it is possible to get to the beach and to swim there.
nothing special but no hot water no hot water
The staff were friendly, and sympathetic to the failings of the hotel. The position of the hotel offered relative quietness in a very busy and touristy area of Italy.Good breakfast. The lift was not working. The swimming pool was closed. Wi-fi internet was only available from a sofa in reception.
Staff friendliness and location of hotel
The staff were extremely helpful, the rooms clean and well kept and the pool very pleasant. It is approximately 25min walk to Sirmione. There are lots of restaurants close by and the lake is only a ten minute walk away. However it is further away from Sirmione if that is why you want to stay there.
Double rooms are big and include also Sofa. Breakfast was really good for both adults and children. Location is vey good, close to Gardaland and Movieland.
The staff were extremely helpful and the breakfast was great. Rooms were large and comfortable for a family of four. There were numerous problems with the airconditioning in the room. As it was summer, the room was very hot, especially during the night. Also, for a non-city hotel, the 25 euro per person charge for the buffet dinner was exorbitant.As the main reason for staying at this hotel was its proximity to Gardaland Theme Park was a bit disappointed that the road to the theme park was a gravel dirt road which was a good 15 minute walk. The walk on the main road was shorter, but of course extremely dangerous.
Proximity to local attractions; especially the theme and water parks. Although limited in terms of equipment, the children's club activities and enthusiastic / attentive staff made up for the shortcomings. Lack of storage (cupboard / wardrobe) space in the room. No onsite gym/spa facilities
Great hotel at a great location !
The closeness to Gardaland amusement park Quite expensive.
huge rooms, excellent pool and great location. nothing on the TV was watchable for the kids, nor us.
The staff were very friendly and helpful In need of some TLC
The breakfast, the very nice and helpful receptionist, the room's terrace The inadequate four star standard, the uncomfortable and awkward bathroom, the shabby decor of the room. Total makeover with regard to hotel rooms and other parts of the hotel interior is needed.
Set in an amazing location, through the busselling, winding, narrow medieval streets of the old town. Lake Garda two minutes walk together with the restaurants, shops and ice cream parlours of old Sirmione. Hotel staff were friendly, polite and helpful. The Hotel decor is a little tired and could do with some new decoration.
Its central location in Sirmione The hotel lobby was "tired", to use a current expression and detracted from the general appearance of the hotel. The hotel had a bar and restaurant but they were generally empty/unused.
The crew was really kind to us.
Very traditional hotel, old fashioned in positive way, excellent staff, it felt like going back to sixties, very refreshing experience, outstanding location
Location... and only this does not make a hotel 4 star EVERYTHING, more precisely is the unfriendly staff on breakfast, The hotel is NOT a 4 star hotel, The price is not clear.and ended up paying more than the internet booked price..
perfect location! staff is nice and tries to help, parking space available
This is surely not a 4 star hotel by any standard.Furniture a bit out-dated, hotel could need a freshing-up though. Lake view only from the top floor. It was difficult to drive through the pedestrian zone !
The location in the middle of the citadel, very romantic surroundings, nice swimming pool. The room was quite small and the furniture quite old (old like in degraded, not vintage).
very clean, good breakfest far from transportation and city center
I only used the hotel as a place to sleep at night as I was out during the day.
Good parking. Good location. Air conditioning was not on during June. No fridge in room.
Staf were extremely helpful and friendly. Monica spoke english so it was a great help
hotel staff were very friendly and helpful .room were very clean and shower was excellent . only downfall was its proximity to main road
They gave us a small room in the attic, with small window, no balcony, more like a service room. Then they explained that "we were lucky to get it", which I found very rude. One receptionist spoke poor English. The hotel is located on a main road, very noisy.
Rooms were clean and staff were very helpful Maybe the breakfast could finish later but that could be because i lazy
good location, nice pool area, friendly, helpful staff, good choice at breakfast we struggled to find it using sat nav as no number given for the actual building
It was a lovely comfortable hotel.The location was perfect.The fact that the hotel had good parking and free use of bikes was an excellent bonus.
Comfort of hotel.
Room was clean and quite comfortable. Friendly service. Nice swimming pool. Hotel was situated in peaceful area.
the photos on your web site are misleading. The room you book, you will be told when you check in is a standard room, then you are taken to see the standard room and the better rooms , then you will be told a change or up grade will incur extra costs!!!!
The hotel staff were very friendly and the atmosphere was very relaxing. Hotel was very clean and drinks, refreshments reasonably priced. There are no english TV channels. For people staying at this hotel it is worth noting that it is about 25 minute walk to centre of Sirmione, however the hotel is well situated near a small town with some shops and restaurants.
The hotel was a great base for the general area. Not crowded and very relaxed. Close to all amenties although all involved short walks. Ready access to the lake was a short walk away. Very good value. Helpful staff. Also a good base to visit Verone (bus stop a short walk away). not really - they need to modrnise a few thing to keep the hotel moving forward - e.g. simple thing like the room key fobs - old, worn and a poor image.
The pool, the location and free parking, pretty gardens The air conditoning was not working and it was very hot in the rooms. The TV was tiny and difficult to navigate through the channels which were limited. The family room was tiny and cramped.
The friendly staff, buffet breakfast and the pool
Balconies and rooms were very nice. Clean and comfortable. The breakfast buffet was nominal but good.
Easy to find, the pool and the garden is great, they let us to keep our room till 12.00 on the last day. The AC was not working, we were boiled...
- the sunny weather - the Italian style - some details could be improved. e.g. no glasses in the room, no refrigerater, no TV without Skype, no internet
Location giving easy acess to surriunding areas. Good clean swimming pool Breakfasts lacked variety.