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The staff were rude and really unhelpful. No-one around the pool bar to serve drinks. Got charged the wrong price when checking out and the staff never apologised and it took them 30 minutes to sort out!
Beautiful situation in the old town
We have been in this hotel many times. We are always return back to this hotel 3 or 4 times per year. Nice swimming pool, nice place. Thank you.
The location is wonderful, the area has alot to offer Too noisy and smelled of sulfur in the room.
I liked the location in the town also it's convienence to Verona the standard of accommodation was good I would stay here again The quality of breakfeast was poor
Excellent hotel. Clean and luxurious.Good facilities Staff unfriendly and unhelpful. Took one hour to get bags to room! Supposed to get complimentary mini bar then refused because we had only booked a "comfort room"
The setting/location is sensational. My car was not parked by the staff on check in as promised. I got a 38 Euro parking ticket that I do not know how to pay since I am back in Canada. he staff was completely rude and not willing to help.
The location was very convienant to the harbour and for sight seeing
Superb position on lakeside and lots of small shops and alley ways to explore. Easy access to other lakeside villages via inexpensive and comfortable boat service. Would avoid peak holiday time as it would be very busy and not so enjoyable. Best ice cream parlours (and so many) for a small village. Comfortable rooms. Helpful staff. Good value for money. Overall an enjoyable experience. Might try the spa next time though it looked a little pricey. If you dont book half board, the restaurant is really out of bounds. The 50 euro per person set menu was too much for us in terms of the amount of food and a deterrent to occasional diners but maybe that is the policy of the hotel. We were advised there was no a la carte menu. The lighting in the restaurant was very bright and a bit clinical. Candles would have improved the ambiance but there are many excellent restaurants of varying price within easy walking distance of the hotel, so eating out was not a problem. There are many room grades and it is not easy to select what is right for you. We would have liked a balcony. Take a mosquito deterrent with you and dont open the windows when you have lights on at night
view of lake tired and old in many respects. no wifi in rooms
old fashioned but wiyout any special cachet
It was totally relaxing. Mainly older guests. No children.. Very friendly and helpful staff especially at the reception and pool.
Our favorite hotel in the World to date. Wonderful location, room, food, staff. Quiet swimming pool. Wonderful tables for breakfast and dinner, right by the lake. Peaceful. Free minibar and parking. Wonderful town to explore. Food fantastic with good range of local ingredients and wines. Can't wait to go back. Shame it is such a long drive from the UK! ;-)
View from the room.
As well as being very well looked after, the staff worked hard to make sure our stay was without any hitch.
The exellent location -very close to historical Sirmione, very very beatiful view, thermal pool, not many people, polite and professional staff ... I have great pleasure stayed at this hotel 2 times and i am planing to stay there again.. very convenient to combine business trip to Milan with 2-3 days relaxing on the lake Garda Nothing
The location of the hotel was ideal, directly on the lake and free parking for hotel guests, as well as free minibar The receptionist (Barbara) put us into a inferior room to the one we had booked and was extremely reluctant to change it - the remainder of the hotel staff were good.
Breakfast was good The bath was too narrow. We were dissappointed with the quality of the room as we paid for a "superior" room. It was small and very basic. The hotel staff said that the only difference between the standard and superior was that superior had a fridge. I would expect all rooms in a 4* hotel to have a fridge.
Lake view room was superb and the location is ideal.
Good value for money The rooms with the best position (overlooking the lake) were not the best fitted out - seems illogical & the Hotel will be losing out on its room rate because of this.
no shower, no lake view which i requested and poor selection for breakfast, the egg machine took to long (about 15 mins to boil an egg)
This is a lovely hotel in a great setting. Ask for a room overlokking th lake. Good breakfast too. Very good value for money.
Great view of the lake and good central location within the town. Room and bathroom was large and clean.
We loved the lake view room ,The decor was really nice and the room itself was warm which was needed as it was the end of november. The staff were very helpful and friendly.
i loved everything the parking place, which outside of the old city
the view on the lake badly functioning facilities
The location of the hotel is very good The room is small
The Hotel Eden is in an excellent location right next to the ferry port and with easy access to the restraunts and shops. The Breakfast was fantastic. The walls were very thin and the decor dated.
Very convenient--within the walls, just by the castle, and it's right near the boat to other towns on Lake Garda. Nothing! It was great.
We like hotels location, staff, comfort, food. Everything was great.
Wonderful view of the bay Parking is difficult
location is excellent.staff very helpful
Staff were attentive and helpfull. The breakfasts were very good, much more than average "continental". The steeing of the hotel was wonderfull - couldn't have been nearer to the lake! There was no wireless internet connection at all in the hotel. The rooms did not have drink making facilities.
The location of the hotel, inside the old town, on the waterfront
Location. Staff were friendly. There are no facilities apart from breakfast. The restaurant attached runs as a seperate establishment and it's not always possible to get a table. The room was hot with no view. Evening maid service was sporadic.
Very good location, and parking (if you travel by car)
Breakfast, friendly personal Air Condition
very pleasant staff the breakfast was very limited in choice
The scenery at Lake Garda was stunning the drive to the hotel was not easy. You have to drive through a heavily pedestrianised area to get to the hotel
the welcoming of the staff and the design of the hotel
Very peaceful and excellent service
within the walls of an old medieval town but away from all the noise left with several mosquito btes.i
Very tranquil, relaxing and intimate setting. Close to historic centre. Hotel location makes it challenging to reach by car as it means driving through busy and narrow pedestrian streets.
location just outside the hustle and bustle Though is was overpriced
The staff and the hotel were both excellent and the location was ideal,being in a quieter part of Sirmione,yet only 5 minutes walk from the centre.Service was both polite and friendly and the rooms were always spotless. The food was good and the wine list extensive,though a little on the expensive side.No complaints No
Friendliness of staff, nice rooom (although not truly a suite), great location and view
Lovely hotel with first class location. a real experience.
Fantastic garden and situation of the property outside on Sirmione
Hotel setting and grounds beautiful. Staff very helpful and friendly.
Access to the hotel is difficult with many pedestrians on your way
We liked the Concierge, the grounds, the history, the natural beauty, location, The hotel was rundown, antiquated infrastructure ( not 5 Star!!!) -plumbing, electrical, telephone, .. This does deserve a five star rating based on services and facilities. It has a very depressing feel to it as though it was an dowdy relic of the past not suited to modern travelers'needs.
We stayed in a junior suite which on the whole was very nice. The gourmet restaurant was very good, if expensive. The hotel was very peaceful and staff very friendly. Main drawback was the bed being hard and uncomfortable which we were not expecting from a luxury hotel. The bathroom was large with both a shower and a bath, but only one sink so you could not both get ready together which I might have expected from a junior suite. Be careful that this hotel is on the top of a steep hill which may be difficult for some people to access.
Very nice room, beautiful lake and mountain view, the staff were very pleasant, friendly and helpful but not intrusive.
Position was fantastic. staff very attentive. Good food. Walls slightly too thin. Can hear noisy neighbours at night
Very helpful staff at reception desk. Wonderful location overlooking Lake Garda and just a few minutes walk into the hustle and bustle of Sirmione. A lovely place to stay. Can't understand all the complaints on Booking.com about the sparrows - it's not hard to share a crumb or two with them! Personally, we found women/men walking round the hotel carrying their lap dogs more of a concern !!
Everything was wonderfull, magical hotel in the most beutifull town.
Staff were very friendly and helpful.
The hotel staff were absolutely fantastic and more than helpful. I am coeliac and had brought food for my breakfast and they were very happy to prepare this every morning for me. The pool area and loungers and view of the lake from the sitting out area was beautiful. We really had a relaxing stay. The only thing was the drinks in the hotel were a bit expensive but we partly guessed that they would be as we were not booking it as a backpackers stopover.
Lovely, friendly staff and so helpful. Nothing was too much trouble and the breakfasts were fantastic! The rooms were nice although maybe a little bland!
We really enjoyed our time at the Hotel Continental. The location was great a 2 minute walk to the town. So not as noisey as the hotels in the centre. The service and staff were friendly and very helpful. Would go back again.
The breakfast, the very nice and helpful receptionist, the room's terrace The inadequate four star standard, the uncomfortable and awkward bathroom, the shabby decor of the room. Total makeover with regard to hotel rooms and other parts of the hotel interior is needed.
The staff were very friendly and helpful In need of some TLC
perfect location! staff is nice and tries to help, parking space available
Location... and only this does not make a hotel 4 star EVERYTHING, more precisely is the unfriendly staff on breakfast, The hotel is NOT a 4 star hotel, The price is not clear.and ended up paying more than the internet booked price..
Set in an amazing location, through the busselling, winding, narrow medieval streets of the old town. Lake Garda two minutes walk together with the restaurants, shops and ice cream parlours of old Sirmione. Hotel staff were friendly, polite and helpful. The Hotel decor is a little tired and could do with some new decoration.
Very traditional hotel, old fashioned in positive way, excellent staff, it felt like going back to sixties, very refreshing experience, outstanding location
The location in the middle of the citadel, very romantic surroundings, nice swimming pool. The room was quite small and the furniture quite old (old like in degraded, not vintage).
Its central location in Sirmione The hotel lobby was "tired", to use a current expression and detracted from the general appearance of the hotel. The hotel had a bar and restaurant but they were generally empty/unused.
This is surely not a 4 star hotel by any standard.Furniture a bit out-dated, hotel could need a freshing-up though. Lake view only from the top floor. It was difficult to drive through the pedestrian zone !
The crew was really kind to us.
The management and staff were wonderful. From suggestions about Lake Garda to thoughts on nearby restaurants. Simione is a lovely place to visit and this hotel was equally as lovely. It was the best breakfast of my 2 week stay in Italy. They go above and beyond for their guests.
This beautiful family hotel is in the old centre of Sirmione, with the free parking directly near by the hotel. The owners and staff are so pleasant, smilling, homy and friendly! So nice people! Gorgeous rooms have a lake view. Breakfasts are in the ground floor in a veranda and in a patio directly by the lake. Breakfast was excellent! Very big choice of food and drinks, fresh home-made cakes, everything was delicious! I really felt like at home. When we was leaving, they gave us their home-made cake, like a present. I really love this hotel and I can heartily recommend it! Thanks for all!
Hotel Marconi is set in a central location in the old town of Sirmione. It faces west onto Lake Garda with it's own smaill private desk. The room was clean and well presented, although not overly large. The buffet breakfast was excellent, with a good selection of choices, including an impresive selection of home made cakes and pastries. But the best part of the hotel is the staff. We had problems getting to the hotel, having got off at the wrong train stop and we left our booking and flight paperwork on the train. The receptionost was fantastic and very accomodating, helping us to straighten everything out. We really enjoyed our stay due to the staff and the good location.
nice quiet atmosphere no problems
Cleanliness of room, good sized shower cubicle and power of shower, friendliness of staff, closeness to the centre of Sirmione. Rubbish collection at 5-6 am every morning, noise form room adjacent and above (tv and chairs scraping on floor). Cannot blame the hotel for this and next time need earplugs!
The staff were really helpful and friendly.The breakfast was really nice, lots of choice. The location was good, right by the edge of the lake, and located in the heart of the small town.
Advice on special wines from the area from one girl in the staff. Otherwise the hotel was not as expected from the reviews on booking.com. Too little info on what to do in the area. Small and dark rooms, and noisy (from other rooms, water pipes and street). Room 11 had a bad smell at the bathroom too. No international TV. No minibar. No checkout before 9.00 a.m. if staff is not notified a day in advance. Checkout at 10.00 a.m at the latest.
excellant location in the city center, however room was off the street and there was alot of noise through out the entire night(s) bathroom had a urine smell that never went away
The hotel is perfectly located in the (pedestrian) center of Sirmione; it's wonderful. You can arrive with your car to drop/pick up your luggage. The parking (outside of the town) is free; you have only to walk 5 minutes in this wonderful city. The room is not good isolated against the noise. So we have been disturbed by the neighbours when they take their showers in the morning.
The friendliness and ability of the staff, and their willingness to help in any way needed. The view from our room was breathtaking. Breakfasts were good and included everything anyone could need (unless they insisted on bacon and fried eggs). No comfortable chairs in room or lounge: there were two armchairs in the reception area, but we couldn't really occupy them for long. The shower cubicle was very small, and the presence of a bidet in the bathroom meant that toilet space was very cramped. The Booking.com site said there were airport transfers, but these were not straight from airport to hotel. We used public transport, but 'proper' transfers would have been preferable. The hotel helpfully offered to arrange some sort of transfer, but it would have been very expensive. As it was, public transport was relatively cheap and easy, but very lengthy, and worked for us because we were already familiar with the area.
The hotel is in the center of Sirmione, it is a nice, clean and pleasant place to stay. Vicinity of the church (next to it) is a problem, since it rings the bells every half an hour, and that can be annoying. So if you have planned to sleep late, forget it. Parking is a little bit far, about 10 minute walk, which is OK since the hotel is in the very center. Everything else is fine.
it was easy to find.it was very central.we loved the sun terrace.
Everyone was friendly and informative. Great location. Breakfast was fine.
Most welcome greeting, helpful on information about the town. the view in the morning across the lake as the sun came up, just spectacular. only stayed one night
Location was excellent Not 4* star hotel, only 3*
Beautiful position toward amenities, restaurants, bars etc. Breakfast should have more choices
Great location great staff
Staff was outstanding--helpful and provided excellent assistance. they offset the bad features. well located out of tourist rush. Hotel should not be rated as a 4 star hotel. needs work, but staff offset negatives. would recommend only because of staff.
Nothing The hotel is worth 2** while advertising 4**
Friendliness of staff. Lovely pool on the roof. Door to balcony did not close properly so air conditioning did not work efficiently. Notified hotel but not fixed.
The window didn't close properly, and staff was resistant to check it out and change rooms...we were given an adjacent room. The hotel didn't seem to have more than one or two rooms occupied(it was off season) and yet the clerk told us it was the "only room unoccupied"!!! Staff was not really 'friendly' and the questions we asked were met with a disinterested attitude.
Closeness to Old Town Some of the staff were very unhelpful, however others were very helpful.
Staff excellent with a friendly but efficient attitude. Helpful and guest orientated.
We liked the swimming pool with a very nice vue on the roof? & it was near from the center & castle N/A
Position of hotel in sirmione. Breakfast was good. Pool looked small but was satisfactory. Sitting area around pool offered privacy. Underground carpark not for the fainthearted - steep entrance and exit, lots of pillars to avoid and expensive
Good variety for breakfast. It was nice to have a pool although it was nothing special. Location was good. The room, particularly the bathroom desparately needed modernising. The quality of the furnishings and bathroom equipment was very cheap and it was like something from the 1960s. The bathroom was also tiny. I could not use my own hairdryer as when I did it tripped the electricity! The staff were also on the whole really grumpy and unfriendly with the exception of one or two people. In general I would not recommend this hotel and it certainly was not a 3*!
The hotel location is good, easy walking distance to the old town. The reception staff were not very friendly, the room was small and not clean. We asked for an iron, which took forever to find, there was no ironing board. The iron was very old and the lead had been repaired 4 times and was held together with tape. I felt it was very expensive for a 3 star hotel, 95 euros per night.
I highly recommend the hotel. We stayed for 3 nights. The hotel is small and rather charming; the non-suite rooms are in pastel colours - there is some charm in it. The service is professional and kind.We found the price to be good value for money.
Location good, staff very helpful.
the staff couldnt be nicer very helpful in all the departments. the siting and dining areas were beautifully done out. I would like ro have had tea making facilities in the room