Guest reviews
Overall rating
8.2
Excellent
Based on 86 reviews
Cleanliness
8.7
Comfort
8.5
Pick-up/Drop-off
7.8
Value for money
8.0
Pros
"Staff was friendly and attentive."
(in 1294 reviews)
"Pickup was quick and easy."
(in 125 reviews)
"Thanks for the great service!"
(in 880 reviews)
Cons
"Terrible value and poor customer service."
(in 189 reviews)
"Actually have a car available."
(in 1258 reviews)
"It was a horrible experience."
(in 167 reviews)
Recent reviews
Traveler rating
11
8
4
3
1
Find reviews that mention:
customer service
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car was clean
staff was friendly
great car
pick up and drop
great service
great experience
picked up the car
quick and easy
car available
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great price
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8.8
Pros: Agent who delivered the vehicle was very helpful with packing our suitcases. It was kind of tricky to fit all of them and four of us in the small VW Polo. We’ve had no idea how to approach that task, but he did excellent job. We were able to drive comfortably to our destination in St. Francois.
Cons: It was our first time on Guadeloupe. Better or more info/signs that show direction to the rental counter at the airport would be helpful.
review from
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9.6
Pros: The Sixt staff was very helpful and friendly.
Cons: I wish we had rented a slightly larger car, the VW Golf was very small.
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10.0
Pros: Good car, recent, good value for your money.
review from
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5.6
Pros: Drop off was awful. No clear drop off instructions for the early flight.
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8.0
Pros: Car condition
Cons: Drop off options are limited. Opened hours were really too close to flight 8 am and we near’y missed our flight because of the slowlinesd of the drop off 6:45 am
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9.6
Pros: Staff was great and not pushy at all trying to up-sell additional unwanted insurance
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8.0
Pros: The staff were at the rental counter were nice, but the fellow checking the car out and then taking back in was a different case altogether. He insisted that I bring the car back CLEANED (not clean... BUT CLEANED). Despite Sixt having a car wash behind the storefront
Cons: Perhaps they shouldn't threaten their customers?
review from
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8.8
Car good, service could improve
Pros: The car was great, everything was straightforward and the on-site airport location for pickup was crucial.
Cons: Your agent tried to charge me extra for “too much sand” which is comical. It’s a beach destination - Guadeloupe - and every car is going to come back with plenty of sand in it. That’s why you, a car rental agency, invest in a vacuum. Give me a break. Also, the line at pickup was too long because there was only one agent at work that day.
review from
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4.0
additional fees
Pros: Car was great.
Cons: Charged a 30 euro fee to clean the car. Was never told to bring it back clean. I objected, no one cared, it was my fault I was never told.
review from
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2.8
Beware of cleaning fee rip-off
Cons: In over 30 years of renting cars, never have I been asked to return the car "clean" inside and out. Not that we got it dirty - but after normal usage, customers should not be asked to waste their vacation time to wash and vacuum the rental car. Especially when the rental agency has its own car wash on-site, and will put the car through their professional carwash, whether I cleaned it myself or not. Then they try to hit you with a 30 euro "cleaning fee".
review from
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4.0
Cons: It took 45 minutes for the agent to process my prepaid reservation.
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10.0
Good Price, Friendly Staff
Pros: Very friendly staff at pickup. Shuttle conveniently right outside the door. Drop off right in lot at airport.
Cons: VW Polo barely had enough power to handle the roads on Basse Terre. Vehicle also made random beeping noise. Not sure if that is a shifting alert but couldn't shift due to traffic and roads conditions
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Top tips for renting a car from Sixt in Les Abymes
- Mini rental cars from Sixt in Les Abymes are around 25% cheaper than other car types, on average