Cons: "Much shorter delay. A replacement plane brought in much sooner."
Cons: "They sent an email regarding a delay and closed the gate at the time of the original flight with out sending an email to advise the new time due to their lack of communication I missed my flight"
Cons: "Jetblue always has issues with their planes-this is the 4th time I have had a Jetblue reservation and I had to jump on another flight at the last minute because we were not being kept informed of whether the mechanical issues were going to be able to be resolved. Really disappointed in Jetblue"
Pros: "Efficient and good overall in terms of WiFi, service, etc."
Cons: "After exiting plane we asked a crew member (possibly a JFK employee) where our gate checked stroller was (it wasn’t in the bridge where it normally would be). He said it would be at baggage carousel 4. Our flight’s carousel was 2. The stroller never came. JetBlue employee had to get for us 1+hr late"
Cons: "We had a delay of 3 hrs which kept us waiting in the middle of the night"
Pros: "Nice leg room, I like the option to watch TV for free"
Cons: "Our plane had a maintenance issue we didn’t bord for an hour after the original Time. The communication could have been way better from the gate agent to let us know updates."
Pros: "The crew was pretty good. We were told in Raleigh they needed a few bags to be checked but could be picked up at the jetway when we landed in Boston. However, when we got to Boston, we were told 2 different locations. Very confusing."
Cons: "More correct information"
Pros: "The crew was professional"
Cons: "Everything was terrible. Between my flights going and coming within two days I spent upwards of 4 hrs in delays."
Cons: "Flight was to full overhead compartments were full and was forced to move my bag to the back and then from middle of the plane had to wait til the end to get my Bag and get off the plane and the male steward(ess) has a bit of an attitude"
Cons: "got to airport and had to pay additional 100.00 because of unaccompanied minor. would have liked to know that at booking. not at airport."
Pros: "Empty middle seat; disinfectant wipes. I know these measures were implemented because of COVID but I wouldn’t mind having these last past the pandemic!"
Pros: "The best other than the fact it was packed full lol but that’s not Deltas fault"
Pros: "Crew was super helpful and very accomodating"
Cons: "Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know."
Pros: "Security and checking in was quick and easy! Crew members were understanding and accommodating."
Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "Crew was amazing"
Cons: "If you could figure out how to get online wifi..."
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Cons: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Cons: "There was no entertainment and the food could be better"
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."
Pros: "Lisa I. was one of the best flight attendants I have ever observed. She enjoys being on the airplane with people who need help, comfort, to complain about anything. She was all over the airplane and refused a tip when I tried to insist she accept it. She said, “I have been doing this for a long time, I am tipped by seeing passengers having a pleasant flight.” I had goosebumps and the two women to my left and right were also impressed by her professionalism. I pray that Lisa is working on my flight home!"
Cons: "Absolutely nothing, even with 30 to 45 MPH winds, the plane was gentle. The passenger next to me was scared. Lisa said to let her know if she needed anything, the woman was fine the whole flight. Lisa came by with extra snacks and she smiled and said she was doing well!"
Pros: "Entertainment was good for the length of the flight."
Cons: "Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane."
Pros: "Entertainment options were awesome, and we had charging stations too! Made flying very comfortable and passed the time well. Also, the boarding process was super quick."
Cons: "Nothing, we were very happy."
Pros: "Very friendly crew, my flights were on time, good selection of movies. That's about it."
Cons: "Their Basic fare should be renamed "Bare-sic" – you have to pay for almost anything. Food choices can be better. I guess they can pay the Munich airport to get better treatment and not having to bus their passengers around."
Cons: "The plane's Air-conditioning wasn't working and the flight became very uncomfortable.The crew (ground personal and staff onboard) did their job as supposed to be and were courteous and good."
Pros: "There are outlets and the entertainment portal was very cool."
Cons: "Maybe load first class then from back to front. When you have so many people who need to get to the back with a narrow isle it's tough. The gate agent was very short with me but not necessarily unpleasant."
Pros: "The seats in first class. But far from adequate amenities for the price paid. There are no USB ports nor are there electric Outlets, yet you're expected to use your own tablet or phone to access their entertainment. When flying across the country that's a little ridiculous in this day and age."
Cons: ". If you expect us to use our own devices you need to provide USB port or outlets. This was a coast to coast redeye,Iwas awake the whole flight. 20 min before landing announcement was made to not get up, We were not given time to use the restroom, brush teeth, have coffee before landing. Bad form."
Pros: "We sat in the rear of the plane and had all kinds of room. Just with the crew performed better"
Cons: "The crew seemed unfamiliar with the aircraft misdireting passengers to the wrong areas making the boarding process a complete mess"
Pros: "Crew was great, boarded quickly."
Cons: "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
Everything else was good it would have been better if they served food considering it was a late night flight
No complimentary food only water and soda. Of course seats were tight. However flight was timely and crew was pleasant and we arrived early.
The fact that you are sending me a survey asking me about a connection that was missed speaks to the level customer service that was present throughout this trip.
My flight was cancelled due to weather and the airline only refunded half the amount. I am sooooo confused and unhappy.
Air Canada board by zones. I was zone 6 the highest zone, with a window seat... Zones 1-5 boarded before me. Middle seats are zone 5 and aisle seats are zone 4. Made a very annoying boarding experience AKL -> YVR making so many people move. Boarding really needed to be improved. Food was fine but not really enough for a 13+ hour flight and the little "bread" rolls were like rocks. But was fine overall, better than previous meals/snacks Air Canada has served.
Cons: "Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious"
Pros: "A staff of 2 attendants on a crowded A 321 is minimal, not optimal"
Cons: "Travel agency did not notify me that I needed to get a Yellow Fever immunization"
Pros: "Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great."
Cons: "Better food, otherwise good"
Pros: "The pilot made the flight a fast time. The airfare was a good price."
Cons: "The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area"