Would you like to save as your currency permanently or for this visit only?
The pictures on the Internet are misleading. We had no idea where to park or where the front desk was because it was under construction and there were no signs to direct us. Also, we were forced to wear wristbands like we were spring breakers which was insulting. We discovered a condom on the floor in our room and the sheets were dirty. Needless to say, cancelled our reservation and did not stay here. rhis place papered to be managed by people who obviously do not know what they are doing.
Staff is very friendly, rooms are very clean One of the Jacuzzis was not working properly and there was construction going on during my visit which wasn't a very pretty sight.
It was right on the beach, and the pool was nice (albeit much smaller than it looked in the website pictures). The hotel was under renovations. The front desk was hard to find and in what appeared to be an administrative office. The building we stayed in smelled like paint and was unfinished. The restaurant staff were very incompetent.
Good location and good pool There was major construction going on that we were not aware of. Traveling with a baby, quiet nap times is crucial and the construction plus late night music by the pool (not from guests, but from the resort itself) made our stay more stressful. There were no amenities, the restaurant was a joke, we were pushed into attending a time share presentation (which we declined), there were stains on the sheets, what looked like blood stains on the couches and comforter, the maids routinely came by when our "do not disturb" sign was on the door, waking our 8 month old baby, the only parking was several hundred feet away from the hotel in a dark parking lot, and the "spa" was a joke. This is not a place I would stay at again, even with a discount. I was very disappointed, especially as this hotel is advertised as a luxury resort. It is nothing of th sort.
Convenient to the beach. This property was represented as a 4 star resort both in a ratings and price point. It was far from 4 star. 2-2.5 star would be appropriate. Facility was dated and neglected on maintenance and much of the property was in disrepair. We had to jimmy the front door with a butter knife to get it to lock at night. The door itself appeared to be either very weak or broken. While it was locked you could push the bottom of door in from the outside about 1-2 inches. Not secure. Never received room cleaning service except when we had to ask for it. Even when we asked one day they didn't show up. Only had cleaning on e during our 3 night stay. Property appears to be a half finished resort that went belly up at some point. A large open dirt area between the two towers and the parking lot appears that the final building was never completed. There was no official front desk or reception space. Pretty ghetto when you walk up. This property appears to be tailored to a college frat party more than a family resort. I would not recommend this property to anyone looking for a nice family vacation. Hope to do better for my family next time.
It was an amazing stay
Very quiet and really nice everywhere
The friendly staff ! And the location right on the beach and the park is just great & convenient!! The room was damp , the bed was damp, made extra difficult to sleep on a damp bed. The restroom was way too small.
Location was awesome Food offered was very bad had pizza and fries and they were not good at all also paid extra for the breakfast buffet and that was awful
The location and access to the water parks. There is a ton of stuff to do. Very fun. Kids loved it. Overall we had a great time. It was too dirty and run down. Roaches in our room. Everything falling apart. Coffee stain on the bed. At the food area they have a broken soda bottle refrigerator. Selling warm soda and mold on the bottom of it. Pretty gross.
THE ELEVATORS WERE PRETTY QUICK AND LOTS OF STAFF EVERYWHERE THE BATHROOM IN BOTH OF OUR ROOMS WAS COMPLETELY TOO SMALL. THE SINK BASIN WAS HUGE AND THE EDGE WAS VERY SLIM. EVERY TIME YOU SET SOMETHING DOWN BY THE SINK IN WHEN RIGHT IN THE BASIN. THE TOILET ALMOST TOUCHED THE DOOR. NOT A GOOD SET UP.