Pros: The customer service at BRO is always wonderful. The vehicle was nice and new.
Aug 26 2016
Pros: Good people to work with suggested an upgrade and I went with it
Sep 14 2016
Pros: Free upgrade for a Chyrsler 300 was given to us.
Mar 21 2017
Pros: I got to the booth and greeted by Isis Treviño
Great person and service
Explained everything on the dot and checked
Me out very fast.
On my return day
The manager Jose Ramos did
Everything with the up most professionalism
Over all I do plan on future trips and this
Is MY TO GO LOCATION
Cons: Even I made a reservation and everything was certified company has not provided a vehicle they told me that I will try tomorrow and in any case they would not honor the price I had already
May 12 2017
Deceived paid a lot more then stated by kayak
Cons: I paid a lot more then what kayak stated,They make you feel your in a used dealership the person will even charge you satellite radio if he can, and be careful with the insurance coverage make sure you read carefully or they'll make up inf. just to sell insurance very disappointed with Dollar rent a car and kayak
Jan 6 2017
undisclosed charge for early return
Cons: I was dinged $25 on a $75 rental for returning the vehicle early. The clerk made no mention of that although she did tell me that "if you come back early you can put the keys here". No more Dollar for me.
Pros: Jose went above and beyond! Was understanding that we we're going to be late arriving, and forwarded messages to the late shift attendant, who in turn helped us get out of the rental quickly an ⓓ on our way.
Jan 30 2017
Pros: New comfortable ride
The front window fogged up and we couldn't see often
Something was wrong with the front window and defrost
Otherwise we had a great time and your people were really nice and even gave us follow up calls
May 3 2017
Pros: Free upgrade, and the customer service rep waited till our plane landed before shutting down the rental counter.
Clean, new, and comfortable.
Loved the unlimited miles, that saved us so much money while traveling to three different states to visit family.