Pros: The customer service at BRO is always wonderful. The vehicle was nice and new.
Aug 26 2016
Pros: Good people to work with suggested an upgrade and I went with it
Sep 14 2016
Pros: Free upgrade for a Chyrsler 300 was given to us.
Mar 21 2017
Pros: I got to the booth and greeted by Isis Treviño
Great person and service
Explained everything on the dot and checked
Me out very fast.
On my return day
The manager Jose Ramos did
Everything with the up most professionalism
Over all I do plan on future trips and this
Is MY TO GO LOCATION
May 27 2017
Bad experience -
Pros: Nicole V. that works at Brownsville airport enterprise is one of the best. She was so sweet & nice she upgraded me to a bigger car for the same price and knowing that it was my birthday she gave me advice as where to go and did the follow up by calling me 2 days after to know if I am happy with my car...
Cons: The windshield was getting foggy from the outside not the inside so I could not really see sometimes as I'm driving. Weird noise coming from the outside area of the right wheel as I'm driving on the highway I had to stop few times going back to the airport that made me miss my plane and it seems enterprise cannot do anything or that matter... they did not give me more refund all they did is gave me a day refund and no need to fill car with gas but I still had to fill it 10$ to drive it. I was kind of disappointed by the manager decision not to to give more refunds or credits or coupons for the future rental .
Jul 3 2017
Pros: I was assisted by Management Trainee D. Vargas, who was professional, polite and personable. At the conclusion of the instructions we all receive at car rental desks, she took the extra step of attaching her business card to the paperwork,inviting me to call her personally with any questions.
Oct 18 2017
Decent car - good customer service - excessive drop off charges
Pros: Quick drop off. Nice people.
Cons: Excessive fee to drop off car in different city.
Cons: Even I made a reservation and everything was certified company has not provided a vehicle they told me that I will try tomorrow and in any case they would not honor the price I had already
May 12 2017
Deceived paid a lot more then stated by kayak
Cons: I paid a lot more then what kayak stated,They make you feel your in a used dealership the person will even charge you satellite radio if he can, and be careful with the insurance coverage make sure you read carefully or they'll make up inf. just to sell insurance very disappointed with Dollar rent a car and kayak
Jan 6 2017
undisclosed charge for early return
Cons: I was dinged $25 on a $75 rental for returning the vehicle early. The clerk made no mention of that although she did tell me that "if you come back early you can put the keys here". No more Dollar for me.
Feb 20 2017
Pros: Everything as promised
Jun 3 2017
Cons: To long a wait at counter.
Jul 16 2017
Not sure I would use this company again
Pros: Picking up the car went very smoothly.
Cons: The car very was dusty inside and did not have windshield wiper fluid. When returning the car to the airport, there were no signs for Dollar Car rental. It was very confusing and stressful trying to return the car. I was never told that I was supposed to leave it in the Hertz rental car spot. It was also annoying providing a receipt showing that I refilled the car within 10 miles of the airport. The company should be able to turn on the car and see that the tank is full.
Pros: Jose went above and beyond! Was understanding that we we're going to be late arriving, and forwarded messages to the late shift attendant, who in turn helped us get out of the rental quickly an ⓓ on our way.
Jan 30 2017
Pros: New comfortable ride
The front window fogged up and we couldn't see often
Something was wrong with the front window and defrost
Otherwise we had a great time and your people were really nice and even gave us follow up calls
May 3 2017
Pros: Free upgrade, and the customer service rep waited till our plane landed before shutting down the rental counter.
Clean, new, and comfortable.
Loved the unlimited miles, that saved us so much money while traveling to three different states to visit family.