Pros (+) Great experience.
Cons (-) Nothing. Everything was perfect
3 stars
Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection
Photos of Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection
Overview
Come experience The Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection a full-service destination in the hills of Connecticut offering rustic ambiance & modern amenities. Situated in Southbury, Connecticut, our hotel features 163 guest rooms and is considered a halfway point between Boston and Manhattan and immediately between the corporate centers of Waterbury and Danbury, CT. Stay on your fitness routine at our onsite Riverwalk Athletic Club a full-service health club open to guests and members with a variety of exercise classes and state-of-the-art fitness equipment. Swim some laps in the indoor salt-water pool open daily from 8 a.m. to 8 p.m; our outdoor pool is open throughout the summer from 8 a.m. to 8 p.m. or dusk - whichever comes first. Outdoor pool closes for the season beginning September 16th, 2024 and will reopen May 22nd, 2025. Practice those tennis skills and swing some rackets at our illuminated tennis court just below the vineyard. Golfers come tee up and enjoy our 9-hole Pomperaug Golf Club which is open to hotel guests and local members. After a long day of fun activities relax and be pampered at The Spa at the Heritage Hotel which offers a full complement of services, including massage, skincare, nail care, make-up, and waxing services. Be sure to make your reservation today. Complete with 21 state-of-the-art meeting and conference rooms including an Executive Boardroom with video teleconferencing abilities the Heritage Hotel is the perfect corporate retreat or destination for your next company meeting featuring our indoor Amphitheater with powered and internet-accessible hubs at each workstation. If you need space, our dedicated Sales and Conference Services team is ready to ensure your next meeting is a success. With space comes weddings. Host up to 150 of your closest friends and family in our rustic venue with breathtaking countryside vineyard views or host your intimate ceremony in our courtyard. Our talented and tenured Sales Team will ensure your every detail is coordinated and executed for your special day.
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Amenities at Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
Pool and spa
- Spa and wellness center
- Saltwater pool
- Massage
- Pool bar
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Sauna
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Things to do
- Basketball court
- Hiking
- Bicycle rental
- Golf
- Cycling
- Table tennis
- Pool table
General
- River view
- Sofa
- Telephone
- Carpeted
- Pool view
- Storage available
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Fitness
- Aerobics
- Fitness center
- Tennis
Parking and transportation
- EV charging station
- Free parking
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Outdoor
- Garden
Reviews of Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection
8.3
Very good
513 verified ratings
Wonderful
219
Very good
96
Good
69
Okay
35
Fair
37
Mediocre
18
Poor
39
Summary of reviews
Guests say
Guests appreciated the great location and friendly service at the hotel, with many highlighting the cleanliness of the rooms. However, there were significant complaints about noise levels, outdated facilities, and issues with room size and value for price, leading to an overall mixed experience.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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8.4 out of 10
333 reviews
7.7 out of 10
99 reviews
10 out of 10
3 reviews
8.7 out of 10
4 reviews
All reviews
Pros (+) Staff was excellent and very Friendly. Beds comfortable and rooms were clean.
Cons (-) Too noisy..could hear every step people took above me in the room and hallways on floors hard to sleep.
Pros (+) Idyllic New England setting. Awesome gym facility. Wonderful outdoor pool with a grassy play area and both freshly prepared lunch foods and a full bar at the snack bar. Nice tavern on site with cozy, old-fashioned wood burning fireplace, pool table and helpful staff. Walking trails and a golf course. Close to antiquing area of CT, dairy farms and more. We had 40+ stay for a wedding in the area; it...
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Pros (+) I lived and worked in the area about 15 years ago and I remember the hotel as it was then. They did a great job on the renovation, and it has made the inn a very welcoming place.. I was very impressed with the condos on the property.
Cons (-) II had invited friends to the brunch at the Heritage Inn and I was very disappointed with the quality and quantity of the food. I had asked the staff at the front desk what was on the brunch menu; they did not know. .
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a variety of unique amenities, including a golf course, indoor and outdoor pools, a spa, and a conference center. Guests can also enjoy facilities such as a fitness center, sauna, and game room.
How is the cleanliness of the hotel?
Guests have mentioned that the hotel is clean and well-maintained, with friendly staff and peaceful surroundings. However, some guests have expressed concerns about specific cleanliness issues, such as dirty carpets and dated room decor.
What can guests expect from the hotel's food quality?
The hotel offers a good breakfast buffet and a restaurant with a variety of dining options. However, some guests have mentioned issues with the breakfast buffet, such as cold food and limited serving hours.
Is parking readily available at the hotel?
The hotel provides free parking, although some guests have experienced challenges with the parking situation, especially during heavy rain.
When is the best time to visit the hotel?
The hotel's high season is in September, offering a great opportunity to enjoy the beautiful location, amenities, and surrounding area. However, guests should be aware of potential challenges, such as noisy lawn workers in the morning and limited TV channels.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Pools and Spa
Many guests praised the hotel's pools and spa facilities. Consider planning your visit around the availability of these amenities to fully enjoy your stay.
Be Mindful of Noise Levels
Some guests reported noise disturbances, particularly near back doors and in the early morning. Requesting a room away from high-traffic areas may lead to a more peaceful experience.
Check for Special Offers
Some guests mentioned that they were not informed about certain fees or amenities, such as breakfast not being included in the room rate. It's advisable to confirm all inclusions and charges before booking.
Confirm Room Condition
A few guests reported issues with room cleanliness and maintenance, such as clogged showers and dated furnishings. It may be beneficial to inquire about the condition of the room before finalizing your booking.
Inquire About Nearby Attractions
The hotel is close to the Shepaug Eagle Observation Area, which several guests found appealing. Consider exploring this nearby attraction during your stay.
Consider Pet-Friendly Accommodation
If traveling with pets, it's worth noting that the hotel allows pets with applicable charges. Inquire about the pet policy and associated fees when making your reservation.
Plan Your Meals
Some guests found the breakfast buffet to be expensive for the offerings. Consider exploring nearby dining options or confirming the cost and selection of meals before opting for the hotel's dining services.
Be Informed About Resort Fees
Guests mentioned being charged resort fees even if they didn't use the facilities. It's advisable to clarify the resort fee policy and any associated waivers before your stay.
Confirm Amenities Availability
Some guests experienced issues with amenities not being available or not being informed about certain facilities. It's recommended to confirm the availability and status of amenities before arrival.
Location
522 Heritage Road, Southbury, CT 06488
What's nearby
- Shepaug Eagle Observation Area3.7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection
Low season | January |
|---|---|
High season | September |
Average price (weeknight) | $186 |
Average price (weekend night) | $245 |
When to book a room at Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection
FAQs when booking at Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier Collection
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Value for money | 8.5 |
|---|---|
Distance to city center | 1.1 mi |
Nearest Airport | Tweed-New Haven |
Distance to airport | 23.5 mi |
Everything you need to know for your stay in Southbury
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