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The room was beautiful. We enjoyed the free appetizers in the evening and the breakfast in the morning. I wish there would have been a small refrigerator for our own drinks and leftover food we had from dinner. Food had to sit out all night and spoiled.
comfortable bed, clean, friendly staff noisy, horrible view from room directly looking at parking ramp
The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay. You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.
Staff is friendly and accommodating nothing
The rooms were nice..the casino, easy check in and out Not much I didn't like
Free parking, closeness to casino, beautiful view of downtown Detroit. Room wasn't fully cleaned when arrived. Bed wasn't completely made, ice bucket had leftover ice/water in it, glasses were dirty, bath tub was dirty.
Very accommodating, had lots of fun. Love the morning buffet, would like to see that as an available upgrade Room needs a fridge and microwave
The room was fairly clean with the exception of someones fake eyelashes on the floor which was pretty gross. The fact that my sister and I had a marathon early in the morning. The loud neighbors were rude and inconsiderate. I called security on them once, however they kept being loud. My sister and I got at most, an hour of sleep.
1. Location 2. Free parking 1. Side view of the Detroit river from my room (still okay though)
The smoke - the casinos are FULL of smoke. They need better smoke eliminators - the smell makes you sick.
Room at night had big spotlights we weren't told about upon check out. Had to close drapes and it was still lighting up the room. Just terrible
Location Got rid of lobby bar
It was a well deserved and most awesome romantic get away!! Love it all. Only thing bad, which isnt really that bad, but found clothing from prior guests behind the chair.
I had a chance to enjoy the Casino and Hotel over the Christmas Holiday!! it was warm and enchanting!! Everyone was kind and professional, I can't wait to return. We Loved it ! We loved everything, especially the free upgrade on our room, and room service was awesome!!
The view we got was amazing. The staff was excellent and so accommodating. I mentioned it was my birthday and they were so nice to be sure that we had an amazing view. Heard loud music all night. Not sure if it was from bars outside or from neighbors? Couldn't tell.
Overall stay. Great staff, very luxurious, great layout of the hotel and rooms Needs a spa/fitness center
The location was great. Our view was overtaken by the top of the parking garage. The room was dirty. Everywhere we looked, there was dirt, smudges and grease marks on the walls, headboard, bathroom walls, mirrors, thermostat cover, you name it. There was even what looked like a bit of dried food on the bathroom wall. Everything was dusty as well. The decor throughout felt outdated. We were in one of the orange rooms and it did not feel very calming. Perhaps some of the other rooms have been updated? Room layout made it difficult to get comfortable--one big chair with no footstool, and only a small wall-mounted desk with one chair. How do two people eat a meal like that? Could not get the thermostat to adjust and the room was overly warm. Lobby staff was pleasant but not overly friendly. Room service was poorly executed--quality of food was sub-par, they messed up one of our orders and only brought one set of silverware.
Overall a good location, with very nice and friendly staff. the lamps in my room 2609 were covered in dust, as well as the wall behind the lamp between the beds--- [have pictures] Also, the coffee used for the keurig machine is absolutely horrible. We had to call down to get extra tea instead. The eggs, bacon, and the French Toast were cold in the buffet, many people complained. Response from the gentleman walking around in behind was "yep" They did bring out new trays of hot food, however the problem from what we could see, was that the water underneath was not hot and steaming when they lifted the other trays out. There was a full container of bacon which they just took out back. They were going to reheat and bring out later. Not a good thing to do.
The room was huge and really nice with great proximity to the casino.
the uniqueness and spaciousness of the rooms. Our air conditioning only blew in the living area not the bedroom. it was just a little warm for sleeping.
Room was massive. Continental breakfast was cereal.
The hotel needs a complete renovation. The beds were so old and uncomfortable, we ended up checking out at 6:00 am after a sleepless night.
No 24 hour room service
Needs a usb port in the room. Most rooms I've stayed at have them. Very useful for charging your phone
The continental breakfast. I was hoping for eggs, and just a whole platter of food.
The location was great! The soaking tub was nice. The room was very large. The beds were very hard, the air didn't work very well, kept kicking off. There were dirty finger prints on the walls, chips in the paint. Parking cost extra. The wall are very thin, could here the elevator bell from our bed in the morning.
The staff was very friendly and accommodating to my needs. Great location and great building!
Great staff, very friendly and helpful. Had the cake and wine in the room when we returned for dinner as requested. It was a surprise for my husbands birthday. Love the separate sleeping and lounging areas. Shuttle is very convenient. Fishbones food is just OK.
Our family enjoyed our stay on the 23rd floor of the hotel. The pool was warm and the beds were comfortable. Great room for the price!
The room was comfortable and very attractive. The bathroom was quite nice. No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.
We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing -$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
Very professional staff. The place is beautiful. Great location. Parking was not included in the price.
Awesome location, great service, and our room was perfect.
The overall décor of the hotel. The staff is extremely friendly!!!! Luv everything
Very clean, easy check in, nice room. No breakfast and have to pay for Wi-fi
The dinner at The Roast and the friendliness of the staff, also the location. Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms. Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
A fabulous place to stay! Hotel staff was extremely friendly and helpful. I would recommend this hotel to anyone who needs to be treated like royalty, from the time you park your vehicle until you depart. A+ hotel all around!
room service hospitality of staff
I was there for a wedding and it was centrally located to everything. The door men and valet were extremely personableand very nice. I would have given it 5 stars all around, however, the front desk check in staff did not inform us of the shuttle provided by the wedding until asked and they did not tell us the correct times so we missed the bride walking down the aisle.
service by staff and room size was big. hotel was very smokey
This place is amazing. They have it going on! From the great staff to the great rooms and to the great entertainment!! We are definitely staying at the MGM from now on when we visit Detroit!! Everything was AMAZING!!!
clean room and nice view took 2 hours to ck in !! cant get must worse then that!!
I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.
The waterfront view and the easy access to the river walk from the hotel was a big plus. The rooms are spacious and clean bu not everything was functioning. My room's hairdryer didn't work and the tv channels offered left much to be desired (not a terrible tragedy). It had parking. The staff was courteous. It's not a five star hotel but it's charm can grow on you. Given the opportunity, I would stay here again. The hotel is not handicap friendly and is in need of renovations. The parking areas need to be repaved and should be better lit. The city should fix the potholes on the streets leading to the hotel. The restaurant menu was okay. There's definitely room for improvement all around.
The location was nice and the view Well the first night was ok they didn't have a mini refrigerator in the room I would think $160+ regular price that it would be included, and they wanted to charge us 20$ a night to rent the mini refrigerator.. The first room we were in had these shear white curtains, looked nice bad idea. Especially if you're a late sleeper. None of the rooms had hand soap in the bathroom, either one of are rooms didn't have heat or air conditioning. Our tv didn't really work in the 2nd room, and we didn't "do not disturb signs. My biggest issue with the hotel was I didn't feel secure enough to leave my Car in their lot. Two cars got stripped in the parking lot left on bricks all four tires gone, I asked where security was he said he was inside. Inside for two cars to be stripped of their tires. I felt unsafe and I definitely won't be staying at this hotel again
Nothing. We had booked this hotel via kayak. When we arrived to the hotel after being tired from traveling we approached the two ladies at the desks. The one lady asked us if we were checking in and we said yes. She then asked if we had a reservation and we said that yes we did. She asked for the last name which we gave her (and spelled for her) and she very rudely looked at us and said "What???" So I spelled it for her very slowly again. She then rudely said "Just give me yo ID". So we did. She then said "When did ya"ll make this reservation??" I said "Earlier today, I can give you the confirmation number..." She then interrupted me and said "No we don't have no rooms, we full". I said "Well can you look at the confirmation number maybe..." Interrupted again "Nothing I can do, contact whoever you got the reservation from." So we left. So rude. Not willing to help us find another place or work with us. Nothing. Contacted kayak and they were amazing. Refunded us the cost and helped us find a hotel.
The hotel was falling apart. In my room alone, there was wallpaper falling off of the walls, unfinished trim, damage to the walls, electrical sockets that were loose in the walls, all of the buttons were missing from the phone, and the quality of the picture on the television was terrible. I have no plans to stay here again, regardless of its value or its proximity to downtown Detroit.
Excellent location on River Walk; still some rough patches in the neighborhood, but very promising locale. Older brick building has character, high ceilings, deep window sills. Staff I interacted with was friendly and accommodating and did their best to guide guests through the travails of sub-par facility Problems with the older building have not been corrected in the remodel. Water and heating/cooling system are poor. Maintenance of facility is sub-standard (faucets were loose and dripping, for example). Cleanliness could be improved - baseboards were dusty/dirty, bedding was stained, sticky surface on table, etc. Given its location and possibilities to be a much higher-end boutique hotel, remodel should have been of higher quality, from systems upgrades to carpeting, furnishings, amenities, etc.
The receptionist was very accommodating regarding mistakes that I had made in the online booking and took care of me and my five year old son promptly. i would have liked a heavier blanket and the pillows were very big and puffy for my neck.
Location, friendly staff, beautiful building Limited kitchen hours, view from particular room we were given
You guys set me up with an agency who doubled booked me. I would recommend following up with the various agencies first to see if your customers actually stayed at the hotel, instead of shooting out these emails that don't make you look good.
Staffs were really friendly. Bed was very dirty/they did not wash the sheet/they also did not clean carpet. room was very very dirty ever i had seen.
Neat historical building, nice view and location on the riverwalk. Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.
I love the lounge area. It's beautiful and we sat for hours and talked. Even though I paid online for the room prior to staying at the hotel. Marriott held from my acct an additional full room rate charge for 5 days even though I had a zero balance.
Views from rooms are amazing. Conveniently located. Volt, the hotel restaurant, staff needs to be retrained. Service was terrible. Waitress only came once to table. A different waitress had to get our bill after we asked and she overcharged us. This really put a damper on the trip for us
Nice View Easy Parking No Wifi No Breakfast Slow Check-in but it was a very busy weekend. Loud outside room
great hotel, great location very nice no problem at all
Couldn't get checked in to the hotel until over five hours after their check in time.
With the concert and tigers game the hotel was booked solid. The staff was amazing! Great stay! They all did great job of managing so many guests in house. Everything and Every staff member was great!
Location was great. Near several large venues. Hotel ran out of pillows, roll-away beds and linens! (oversold!) Asked for sheets three times!! Spent an hour in line to check in & elevators were a nightmare. Not good for late night food options other than pizza delivery. A hotel this large should be equipped to handle its guests! Very disappointed!
The location of the Marriott in the Renaissance Center is great for seeing Downtown Detroit. It's near the river, which provides some awesome and beautiful views. I liked the tall ceilings and floor-to-ceiling windows as well. I came with friends for Movement and the hotel was packed to the gills. There was also a volleyball tournament going on the same week, so the hotel was out of extra beds. Our room didn't even have a fridge, which was absolutely ludicrous. We had to buy a temporary cooler for our food and drink. Other than that, it was a pretty nice stay despite the hotel being low on supplies. But they should be prepared for such rushes if they know ahead of time how busy it will be.
The bed was comfortable but the bathroom was like that of a $100 per night hotel. Valet service was very slow. Room service was slow. Food delivered to the hotel had to be picked up in the lobby. This is a nice hotel, but for the price paid I expected it to be much nicer. It certainly was not the getaway that we were expecting.
Pillows were to small and the getting accesses to the elevator
Waited over 2 hours in a line to check in. I want to be compensated!
Location from Ford Field was decent Dirty room, no kid friendly restaurant, short on beds (wrong room) oversold, check in for two hours (long lines) slow valet, no room service available, asked 6 times until roll away beds were delivered since we only had 1 bed to 4 people.
Great staff, great location, great hotel. Can't wait to come back.
The entire hotel had a calming effect Very clean Staff were amazing Location was perfect Buffet breakfast at restaurant was not very good
We were in town for a show for the night and had a great corner room with an amazing view! Everyone there was very kind and helpful.
The room wouldn't go below 80 it was uncomfortable hot the entire time.
The staff was pleasant and helpful from the moment we arrived. Everyone from the desk to the cleaning crew had smiles and suggestions. My husband and I will definitly stay here when visiting the city again!
Quick valet drop-off, quick check-in, easily accomodated change of room type request, room was great. Rate was reasonable for the area. Toilet needed some maintenance.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
The bathroom setup.
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
Staff. In-room service order wasn't quite accurate when delivered.
great staff. great breakfast. hard to find if you don't already know it is there. A tiny skinny street just off Hall Road is not a very noticeable entry.
Room was clean and bed was comfortable. I was traveling with my mother and father and our room had a whirlpool tub in the bathroom with a glass block window between the bathtub and the area where the beds were. Just a little odd for a room with two beds.
The hotel was comfort, clean and the staff we're friendly. Breakfast had varieties for different preferences. It is in the middle of everything, shopping and food. Best choice at the area I didn't incounter any problems there.
The price The bed was very firm. Too firm for me, but my husband didn't hate it. Also, we stayed in a king "business" room, as it was the only king room available, and we thought business meant work related... Umm the giant jacuzzi tub shower combo, that had a curtain on either side, did NOT allow for privacy when needing to use the restroom!!
I was shocked because i didn't know what to expect. It was clean, great location and the staff was awesome. I would recommend and stay at this place anytime in Utica.
Loved the garage parking!! Great room size. Great shower although the cold comes out first when it's turned on, do stand out of the way. No dedicated hot water for tea. There is hot water available, but it's in a craft that had coffee on it. The bathroom needed a heater. The bed was very uncomfortable and the room had a strong perfume smell.
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.
Super close to the stadium, theatre, opera house, plenty of bars and restaurants. Close to the casino and Greektown. Very comfortable beds, great staff and great wifi. Heating system wasn't working well and the restaurant was short staffed. But after complaining, the manager was apologetic and tried to make it up to us.
I was thrilled with the room I didn't like the fact that valet gave me such a hard time to park my car I had to show him my email that my room was paid for
We stay at the Hilton Garden Inn as much as possible when visiting downtown Detroit. It is a wonderful, safe, clean, great location hotel. nothing
Staff & location Beds
Nice Rooms, Friendly Staff. Parking NOT included. Cost isnt cheap.
This spot becomes our first-choice hotel for downtown Detroit. Rooms are spacious and comfortable. Internet is fast and reliable. Breakfast is fine, especially the made-to-order omelets with a wide variety of ingredients available. Parking is in an open lot adjacent to entrance, but there seems to be good security.
The rooms were nice and beds were comfortable. The bar and breakfast areas were convenient and suprisingly good. Breakfast was great... hands down one of the best by hotel standards. N/a
Bed was comfortable, Staff helpful and friendly, clean hotel nicely located a walk away from Comerica Park, Ford Field and other downtown areas. Breakfast left much to be desired, toaster was broken, and had been for 2 days. Some of the food was decent, some was awful (don't have the cold, greasy, limp hash browns...)
The front desk staff were nothing but friendly and professional. They went out of their way to help with anything that they could. The bar tender at The Grille could have been more pleasant and friendly. I was with a group of three and she seemed more concerned with some of the "regulars" and we were pretty much ignored.
like a family hotel
Servies and breakfast was great!
The Inn on Ferry Street is beautiful! Parking was easy and breakfast was plentiful and tasty. Complementary cookies and water were a nice touch, as is the coffee that is available in the main house. Our room got VERY hot during the night - when my husband got up to do something about it, the thermostat said 77! Also, there was no counter space or table to put our toiletries on in the restroom. These complaints are minimal compared to how much we enjoyed our stay, though!
Very nice room, friendly staff and good food for breakfast Third floor room requiring stairs to get to for someone with bad knees was tough
Excellent experience we particularly liked the on-demand shuttle bus.Our only criticism would be that our room (2201) didn't have any curtains to keep out the light!Excellent breakfast and really really great staff
We loved being able to walk to the DIA and being centrally located in the city. The historic character of the houses was fantastic.
Beautiful rooms, quality furniture, and big bathtub. Breakfast is excellent, many healthy options, free newspapers. Friendly staff and free parking. Good location for trips downtown and also for trips to destinations outside the city. Not too many restaurants in walking distance, though.
This is the 12th stay at this wonderful inn. It is beautiful, relaxing and in a great location plus the van service is the best!
The detail, original structure of homes...All the staff were great.The inn provides a shuttle around the immediate area No elevator....ask for lower level room if you have trouble with stairs.
Quite, convenient to city, shuttle service, delicious breakfast.
Good location; very nice restoration; friendly staff
1) Most beautiful hotel ever; outside and inside. 2) Most relaxing atmosphere 3) Excellent breakfast Non
Helpfulness of front desk staff. Quality and variety of breakfast.
my room was very clean and the bed was very comfortable I enjoy my stay
No indoor pool or spa
Basically every thing... It was clean, comfortable, friendly, the free complimentary breakfast was fantastic! I reall Every thing
Great food, great staff, comfortable room, convenient location
location.front desk staff. 2 of 3 nites my keys didn't work.always put them up so they don't fail.1st am @ juice warm.same all wk.fri.nite my clothes thrown on floor+find out only program i watch not avail.maid then reset my clock backwards.also mashed pen point i used b4 to write!
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I have stayed there numerous times and have never been disappointed. No
The location being right off of the highway was big plus for me The hotel could stand some remodeling and the receptionist need a curtain or something to block the back room off from customer sight.
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Due to a late check in we were given a Jacuzzi room. It was a free and great upgrade! Breakfast was delicious!
Nice clean room.. Plenty of towels. Breakfast area very small with MANY people and kids,so overwhelmed I skipped it and went back to my room.
I love that the Jacuzzi was a perfect size for 2 people and it's right in the room, not in the bathroom like some of them, this Jacuzzi room is the best! No
This guest did not leave comments about this hotel.
The PROFESSIONALISM of staff in helping me get room N/A
Very clean! Was a little dated.
Location and the lady at the front desk was so nice and helpful
Location was ideal. Shower did not work
Location was convenient and supported why I came to the Detroit area. No
The staff was excellent. Breakfast hours. We are military and had to leave the hotel at 0630. Breakfast should be available for military at 0600.
Just like the room photos available online. Very clean, pleasant staff, comfortable bed and pillows. A larger and brighter sign for entry off Van Dyke...rather hard to see at night with oncoming lights and snow on the ground.
1. close to expressway2. clean rooms 1. no free continental breakfast2. wifi not reliable
This guest did not leave comments about this hotel.
The hotel was fine. Just a lot of renovation going on. I would definitely stay here again.
First off, It was limited access to the pool. next at 2:41am the people down the hall were clearly intoxicated and were banging on the door until 3:22am. I called the front desk 2 times no answer! the room was ok. the bar didn't accept debit cards and only took cash due to a power outage. the computers for guest use were out dated and slow with internet use, the wifi slowed down my iphone . I will not come back there again. the 100.00 hold they place on your card for damages for a 3-5 day period is deporable.
Just recentl;y styed at this Holiday Inn, looks breand new.Comfortable bedding, great restaurant and staff very frinedly. Continue to stay here each time I visit General Motors.
Friendly staff, easy check-in and out tried charging us twice for room service
my comfortable bed! workout room was smaller than i thought it would be