Rooms were dated, but don't dwell on that. Bathroom was not cleaned, and just couldn't get past that. Urine all over toilet and floor, as well as pubic hair even on sink. Aside from a snack, nothing onsite for actual food.
HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination
4 stars1,850 reviews
Okay
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2 guests, 1 room
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$119
•Cheapest rate per nightCompare prices for King room, Deluxe room and 30 more HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination deals.
*Total includes estimated local taxes & fees payable on check out.
Amenities at HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Reviews of HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination
6.6
Okay
1850 verified ratings
Wonderful
458
Very good
208
Good
258
Okay
175
Fair
224
Mediocre
143
Poor
384
Summary of reviews
Guests say
Guests consistently praise the hotel's excellent location, especially its proximity to the Arch, concert venues, and downtown attractions, as well as the convenience of free parking. However, many reviews highlight significant cleanliness issues in rooms and bathrooms, outdated facilities, and a lack of amenities such as a pool, breakfast, or microwaves. Service is frequently described as unfriendly or unprofessional, with some guests experiencing reservation problems and extra charges. Overall, while the location is a strong positive, improvements in cleanliness, amenities, and service are needed.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
7.5 out of 10
1152 reviews
5.7 out of 10
459 reviews
6.8 out of 10
21 reviews
6.1 out of 10
10 reviews
All reviews
Cons (-) Don't be fooled by the pictures online. The place is dirty, with a deserted atmosphere. The front revolving door is broken. It smells like cigarette smoke, alcohol and urine. They charge a $100 incidental fee at check-in and say you will get it all back. Then you automatically get charged a $20/day 'resort fee' that is supposed to cover your amenity usage. Like the fitness center in which not one ...
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Pros (+) The room was amazing, and the riverfront view was beautiful. Overall, we were very satisfied with our stay.
Cons (-) Third shift housekeeping was very lax and unresponsive when we needed any extra towels.
Cons (-) When we arrived, we waited 30 minutes to be acknowledged. There was no apology made for slow service. The two women were taking care of one man and didnt even look in our direction. Once we were helped, it took them another 30 minutes to find our reservation. They were relatively rude and seemed put out by our stay. I will never stay there again.
Pros (+) I enjoy the comfortable, clean rooms, easy access to the casino too!
Cons (-) Price was a bit high.
Cons (-) There was definitely some false advertising on the side of the Expedia. The room and bathroom were nothing like what was pictured on the web site. The pool area was also closed and the hotel proceeded to charge us for the resort fees. Why would we be charged the full price for the resort fee when we can't use the full amenities? That doesn't make sense. When we went to discuss this with the manage...
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Pros (+) Nothing
Cons (-) There is absolutely nothing to like about this place they screwed up my reservation, I had to sleep on the floor, the room was not clean, the staff was rude. Parking was terrible and confusing. I regret staying there!
Pros (+) The room was nice and had plenty of space
Cons (-) Had no Wifi access and tried calling the front desk and could not get anyone to answer phone. Was thinking of ordering room service but had no menu and again could not get an answer from front desk.
Pros (+) The staff were concerned and helpful.
Pros (+) The location was convenient for local attractions. The room we stayed in was newly renovated and very clean.
Cons (-) It would've been nice to be able to go to the lobby of the hotel and get breakfast and a good cup of coffee without having to go to over to the casino.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the dining options at HoteLumiere at the Arch?
HoteLumiere at the Arch offers The Kitchen, providing American and international food in a buffet style, and Ozzies Burger Bar, which serves drinks and bar food. Additionally, The Old Spaghetti Factory is just a few minutes away on foot.
What amenities are available at HoteLumiere at the Arch?
HoteLumiere at the Arch offers a heated indoor pool open year-round, a free fitness center with workout equipment and a hot tub, vending machines on site, and a casino with themed dinners and evening entertainment. Guests can also rent bicycles from the front desk to explore the area.
What can guests expect from the rooms at HoteLumiere at the Arch?
Guests can expect spacious rooms with flat-screen TVs, separate living areas, air conditioning and heating, a safe, and Internet access. However, some guests have mentioned issues with electrical outlets and bathroom door handles.
What are the nearby attractions to HoteLumiere at the Arch?
Close landmarks include Lumiere Place, Laclede’s Landing, the St. Louis Cardinals Hall of Fame Museum, the Fox Theater, and the St. Louis Arch, all just a few minutes away by car or taxi. Additionally, there are various other attractions within walking distance.
When is the best time to visit HoteLumiere at the Arch?
The high season at HoteLumiere at the Arch is in May, while the low season is in October. Visitors can plan their trip accordingly to enjoy the best weather and avoid crowds.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
October is mentioned as the low season, which could mean fewer crowds and potentially better rates.
Check Elevator Status
Several guests reported issues with the elevators. It might be helpful to inquire about the current status of the elevators before booking, especially if mobility is a concern.
Explore Nearby Landmarks
The hotel's proximity to the Gateway Arch, Old Courthouse, and Busch Stadium makes it a convenient choice for sightseeing and sports events.
Verify Pool and Hot Tub Availability
Some guests were disappointed to find the pool and hot tub out of service. It's advisable to check the status of these amenities before booking if they are important to your stay.
Consider Noise Levels
A few guests mentioned that the hotel was quiet despite its central location, while others reported issues with noise, including fire alarms. It may be wise to inquire about noise insulation or request a room away from potential sources of disturbance.
Dining Options
While the hotel has its own restaurant and bar, guests also noted nearby dining establishments. It's worth exploring the variety of dining options in the area.
Accessibility Concerns
Some guests reported issues with cleanliness and maintenance. If these are concerns, it might be helpful to inquire about the hotel's current efforts to address these issues before booking.
Inquire About Housekeeping
Several guests expressed dissatisfaction with housekeeping services. It may be beneficial to clarify the hotel's housekeeping policies and frequency of service.
Consider Alternative Transportation
Given the reported issues with the elevators and parking, guests might want to explore alternative transportation options or inquire about the availability of valet services.
Location
901 North 1st Street, St. Louis, MO 63102
What's nearby
- Lumiere Place Casino83 yd
- Edward Jones Dome0.3 mi
- Eads Bridge0.3 mi
- Gateway Arch0.5 mi
- United States Customhouse and Post Office0.6 mi
- Wainwright Building0.6 mi
- Shrine of St. Joseph0.6 mi
- Downtown St. Louis0.6 mi
- Busch Stadium0.8 mi
- Citygarden0.9 mi
- New Mississippi River Bridge0.9 mi
- Enterprise Center1.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | May | $186 | $324 |
Cheapest month to stay with an average 26% drop in price. | Most expensive month to stay with an average 67% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination
Which month has the cheapest rates at HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination is December, with an average nightly rate of $159. The most expensive month is February at $211 per night.
What is the cheapest day to book HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination is Sunday, with an average nightly rate of $152. The most expensive day is Friday at $344 per night.
How far in advance should you book HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination, book around 5 weeks in advance. This could save you approximately 16% compared to booking last minute.
KAYAK's top tips for your stay at HoteLumière at the Arch Hotel & Casino - A Caesars Rewards Destination
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See most recommended stays in St. LouisGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.8 mi | Lambert-St Louis | 13.0 mi |