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The customer service at the Steamboat Grand was outstanding. All of my interactions with their staff was nothing short of wonderful. Everyone was extremely professional, knowledgeable, and kind. The people alone would bring me back to the Grand. Our room was lovely and we were able to upgrade our second night for a small additional charge--Our room extension was top notch. Went to The Cabin for breakfast our first morning and was not blown away by the service nor food. I would have appreciated more attentiveness from our server (however a number of groups were dining at the same time) and the food was not necessarily impressive, however our overall meal was not bad, just average which was a bit of a letdown as the rest of the Steamboat Grand was absolutely lovely.
The slope at Steamboat talk for themselves! Now the Grand let me just say this place goes out of there way to give you the best experience possible. Room service was fast, my girl the second day in torn her ACL and the Grand's staff on a regular basis brought her ice , the shuttle made special trips with her to get her mess downtown! I never stayed at a nicer place before ! Awesome job Grand ! I didn't like that I forgot my swimsuit to jump in their beautiful pool!
The restaurant was awful, coconut shrimp started like cardboard, chickem taste like fish at steamboat and the barista gave small portions of starbucks....be prepared to wait to eAt during any season
Awesome jacuzzi tub! No breakfast included. Had to pay extra for parking.
Clean and nice staff!
Great facilities, clean, spacious rooms, great views, reasonable price during off-season (September). Our room was ready 3 hours early which really helped us out. Swimming pool closed too early, although during off-season I understand there's probably not enough people to warrant it being open after 10:30pm.
Great location. The Palo room has no bed! The pullout sofa bed is really uncomomfortable.
Was pleasantly surprised that the room had a kitchenette complete with full sized fridge, stove and oven. Looking forward to going back.
This is close to the slopes and is a fantastic hotel with walking distance of everything in the ski village and with shuttle service to town. The bathroom was dirty. There was long black hair covering the shower, sink and floor of the bathroom. The hair also was clogging the shower drain making us wonder if the room had been cleaned. We ended up using a towel to clean the bathroom as no one answered the phone at the front desk at 11:00 pm.
Location and friendly staff Not enough towel racks in bathroom
Clean rooms, clean bathrooms, quite, close to couple of restaurants and fun things to do with the kids. bed are comfy as well. Nothing.
The facilities and staff are very nice. Room was very comfortable and a good sized patio allowed a nice way to enjoy outdoors. A lot of families with kids. The kids ran around without much adult supervision and even though the game room was for 16+ unless accompanied by an adult, the parents made it a dumping ground for their kids so we couldn't really a joy the nice game room.
very nice facilities and location self park in basement allows only vehicles under 6'6" which seems crazy for a ski resort where every vehicle will have a ski rack. So, we had to pay for valet or walk to a self park.