Pros: "Friendly employees. Excellent pilots who nailed the landing. Seats better than other airlines (Airbus)"
Cons: "Seats are a little right for crows country flight. Comfortable seats though."
Pros: "Crew was pleasant and very polite. I like that one carry on was included in my ticket. Enough leg room. Love the free in flight movies! Glad I didn’t have to purchase a beverage either."
Cons: "I will never understand the way boarding works. Did going from window groups, middle seat groups to aisle seat groups not work? I hate having to squeeze through and hope I don’t knock anyone in the face with my bag. I don’t like I can’t pick my seat and that my seatbelt is a little too tight. If I get a seat in the back I’m waiting for everyone else to get on and then for them to get off the plane. I guess I’ll have to pay the $75 fee for “first class” next time since that’s the only way to update my seat. And if I have a “saver rate” ticket - I should be able to still change my flight within 24 hours. I wanted to come back a day earlier and it was the same price! But I would’ve had to cancel and repurchase for an additional $200!!!"
Pros: "This is how flying should be. No ridiculous fees, free drinks and entertainment, easy and fast boarding, comfortable seats, attentive attendants."
Pros: "It was dark and quiet and I was able to sleep almost the whole flight."
Cons: "It was freezing on the plane. I was wearing a T-shirt, sweatshirt, yoga pants, sock, boots, beanie, and a winter coat and I was still cold."
Cons: "The crew seemed like it was their last leg of he day and were very snappy with many of the passengers. I can understand them being perturbed but it was a little excessive since we were all upset at the hour delay on the ground."
Pros: "Early boarding"
Cons: "Plane was late no food, no blankets and screwed up checking my bags to Bangkok."
Pros: "Room for my carry-on in above seat compartment was good and available right above where I sat. Crew was friendly when boarding."
Cons: "No seat room or real leg room and I am only 5’2”. No in- flight screens and unable to connect to WiFi even though I had the app already downloaded. But, again, why do I need to use my own device? Back of the chair that faced me was dirty and had food residue on it— hard to clean with only 5 minutes between disembarking and loaded next set of passengers."
Pros: "I'd like adequate leg room with the ticket already purchased. I'll need at least one bag. why am I paying again for bags? Food, a decent meal without being charged even more. seriously? I already bought a ticket, stop with the nickel and diming already."
Pros: "Flight was fine and on time."
Cons: "They make such a big deal out of the cheese tray—I think they’d be better stocked. They ran out by the middle of the plane. The flight attendant let me know I should reserve one next time. Now I know."
Pros: "Crew was nice, flight was smooth."
Cons: "The plane was not boarded back to front because large parties were not broken up and therefore not social distanced."
Pros: "Minor delay, and got in eventually. Friendly flight crew ready and able to help when asked. Willing to recycle trash and cans"
Cons: "Boarding and disembarking took a long time and we spent an extra 20 min before we could push back from the gate in addition to the weather delay."
Cons: "Better selection of food. Snacks just did not cut it."
Pros: "The crew was very efficient. There was a medical emergency on board, and they dealt with it very professionally and effectively."
Cons: "The boarding process was extremely disorganized. Gate attendants boarded Mosaic and Mint passengers, and then simply stopped boarding. Passengers ended up just scanning their own tickets and began boarding in a first-come-first-served manner."
Pros: "The crew did a good job on the short flight."
Cons: "Second delay on this trip, but at least it was ONLY 2 hours this time."
Pros: "It was a good experience overall"
Cons: "There were things like delays that couldn’t be helped but it was an inconvenience"
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "I loved the snack options, the channel options, the seating arrangement, etc"
Cons: "technical difficulties made some channels blurrier than others, but I could hear just fine for the music channel"
Pros: "Comfortable,spacious seats. Direct TV. The flight attendants were efficient and polite."
Cons: "Everything was fine. No complaints."
Cons: "The beginning was a bit confusing when I needed to use JetBlue because I had to go to the help desk to figure out why they wouldn’t issue all of my boarding passes at JFK and the line took an hour just for them to tell me to get my boarding pass at LAX. Other than that it was a great flight!"
Cons: "Descent and landing seemed as if different pilot in service than from ascend and cruising."
Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job"
Cons: "If they had orange juice lol"
Cons: "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Crew was great. Planes with built in TV was even better."
Cons: "One really obnoxious kid kept screaming the entire time. Instead of charging for earbuds maybe give them out for those of us that don’t have any."
Pros: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Cons: "Everything"
Pros: "Every seat had an entertainment screen, with a variety games, movies, or flight information available."
Cons: "The flight arrived 20 minutes early (win), but we then proceeded to have to wait about 15 minutes to pull into the gate because the previous plane handing left yet."
Pros: "Luggage plane to carousel at Atlanta way too slow"
Cons: "Smooth flight, more than average beverages serving; food fine. Seats too small."
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Pros: "Crew was attentive and accommodating for seats due to virus."
Cons: "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
Pros: "Crew was good. I slept and they didn't bother me."
Cons: "Nothing I can think of"
Cons: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"
Pros: "American Airlines ancient crew could not be bothered"
Cons: "The crew could have given a care and tried to make eye contact"
Pros: "Everything was generally great I don’t have any complaints."
Cons: "Well it’s nothing you can change I was pleased that the flight took 8 hours instead of 9 but because we were early it was a bit inconvenient that Heathrow had us do a “hard” arrival I think that’s what it was called so instead of a gate we got off on the tarmac."
Pros: "I was there on time .."
Cons: "Save seats for your mistakes and compensation for my time and missed reservation.."
Pros: "Entertainment system was great."
Cons: "Some crew does a little rough service but not but. Probably too busy for them."
Pros: "The overall boarding process was great although slightly delayed. The in flight entertainment was great and the plane was clean. The announcements made by the pilot were comforting as we experienced a rough decent."
Cons: "The plane was very warm and the flight attendants were not very nice. We had to sit for an extended period of time and when we finally were allowed to get up, the flight attendants were rude when I had to head toward the restroom."
Pros: "The crew was top notch, very pleasant and went the extra mile."
Cons: "My husband and I were assigned seats in a different part of the plane from one another."
Cons: "The internet connection was terrible i was not able to see anything that was being offered"
Pros: "Crew was friendly and helpful. Inter Seat spacing was not convenient."
Cons: "Ensuring seat in front of me was fixed to ensure it doesn’t over recline"
Pros: "Comfortable seats. Nice crew"
Cons: "The first class flight attendant didn’t smile a single time. We weren’t in first class but it was noticeable"
Cons: "Crew was really inattentive and service was poor to say the least. Very disappointing business class experience."
Cons: "The the business class seat outlet is more comparable to premium economy. Never seen 2,4,2 in a business class.."
Cons: "Nothing extra but great crew. The seats on the new plane barely recline so that’s a bit annoying but overall a good experience for an airline that doesn’t have the best reputation"
Pros: "The people were nice and helpful. And the aircraft did not feel cramped. I again did not use the entertainment or anything like that."
Pros: "Nothing"
Cons: "United crew told me the crew at the connecting Airport would wait since my initial flight was delayed. They did not and did not care that I would be over 12 hours late to my destination without any retribution. They don't even allow carry on for the non International leg of the flight. What's the point??"
Pros: "Free snacks they gave us for the 6 hours delays."
Cons: "Everything, the delayed no one knew what was going on. It was also expensive and not as comfortable as other plans"
Pros: "Good flight, personal device entertainment, on-plane flight attendant helped switch some seats so my family could stick together"
Cons: "Meddlesome gate agent split my family up before we boarded, lost one of my bags at SFO (got it 1.5 days later)."