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The room was great, staff was very polite. Could have had wifi, better tv in the room and the bathroom felt tight and the ceiling was kind of eh.
Comfortable Refrigerator in room Difficult to return to from the east; I.e., the rest of town. No microwave
staff were friendly and helpful, even late at night hall light between bedroom and bathroom was burned out tv didn't work- buttons on tv and remote didn't work, had to unplug the tv to turn it off we reserved a room with two double beds but got a room with one king bed. nothing was available to switch to.
The water stayed hot in the shower. During the power outage during the ice storm, we stayed here. We have a 10 and 8 year olds. We waited in a 1 1/2 hour line to check in. Our ice machine didn't work on the first floor room 1099 G. We did not have a romote for the TV so we called to have one delivered . 1 hour later I called again and 2 hours later the romote showed, only to find the TV didn't work. Because of the ice storm , you were so busy, we couldn't move rooms . Everyone was nice , and at least we were warm.... But it wasn't fun , especially for our little boys .
Kudos to Patrick!!
Despite what you read here, rooms were very quiet, comfortable and seemed newly renovated. Hotel was quiet but we didnt care about that. Hot water was an issue for me and other guests I spoke to. The staff worked hard to fix it, but I think the issue was out of their control.
The room was clean. BED VERY COMFORTABLE. Didn't inform us the water was getting shut off in the morning. We woke up to no water! Thank god it was for pleasure and not business. Front desk person basically told us "OH WELL" Really? The manager was to call us that after noon. No call. Tuesday called and she knew nothing about it. Would talk to Kayak and give us half the bill off. Never called back! Had to go through Kayak to settle the whole thing. Kudos to Kayak.
Nothing People smoking weed, parting extermly loud and having sex none stop they all could hear. Called to complain serveral times with nothing being done. Horrible stay me we not recommend it
I've stayed here twice before and it was great. This time, no housekeeping. Elevators not working and you needed to step over piles of garbage to use the service elevator. Starbucks in the lobby just didn't open Sunday morning. Staff unaware why or even that it wasn't open even though they were looking right at a dark restaurant.
As far as Towson goes, there doesn't seem to be too many hotels, and if you don't mind a little walk, everything is within reaching distance of this locale. Rooms are VERY comfortable, TVs big, plenty of place to put your things. They could up their game in the quality of the toiletries. A little scent goes a long way. Also, room service messed up my order pretty well, not sure the guy was really paying close attention when I ordered, but it's all good.
Location met our needs perfectly. The rooms and hallways were dark.
Convenience. Cleanliness. Cost.
liked the proximity to Goucher and shopping While the staff were friendly and helpful when they could be, the hotel felt understaffed. Things felt a bit shabby and worn around the edges. And what hotel with a pool, business or otherwise, closes it down during the daytime hours when those of us working or visiting family/friends might have an hour to get a workout in? It's great that you pay a lifeguard, but don't skimp on the hours.
Wireless internet didn't work and staff was unhelpful; ants in the bathroom; cleanliness of bedding was visibly questionable
The price the location, plenty of choice for restaurants, grocery store , bars, perfect for the business traveler into the area
Don't have anything bad to say about this place. We got in really late and looked forward to getting a good night's sleep. The bed was very comfortable and the pillows were soft.
Fire alarm issues in the middle of every night
For the price, its good. I had check into my room, I had went to run some errands, when I returned I was unable to get in my room. My room was given to someone else.......I had to get my stuff and change rooms. On the second night, my room key didn't work. I had to get it re-program to get in my room.
The location--it was very close to the venue I was interested in.
We had a terrible night. The staff couldn't manage a very large family event - over 200 people -- so there was disruptive noise until 2 am
Breakfast, and sofa bed for our kids was very convenient. While looking for my son's stuffed animal in the chair cushions, I found a sandwich baggie with the corner tied in a knot and white powder in it. I turned it in to the manager at the front desk, but they didn't say much about it. They didn't even ask my name or room number for a report. Hope it was reported to authorities.
Helpful staff. Got upgraded to a suite when my room wasn't available. Also helped me with the washing machine. Furnishing was a little old and needs to be updated. Neighborhood was ok but not as quiet as I would have liked.
There is a great Pho restaurant attached to the hotel. The staff was very nice and it was an overall great stay. Nice TVs but not in high definition. Our room looked like it had a bit of water damage. It was right next to the gym so we heard a bit of noise.
Front desk friendliness No receipt upon checkout
We stayed for 3 days in the middle of our vacation. Of the hotels we stayed in, this was the best. While not luxurious, it was very nice and the suite type room fit our needs well. The staff supplied plenty of towels each day and left our belongings "as is" while we were out for the day. The restaurant in the hotel was a Vietnamese restaurant which probably wouldn't cater to many children. We went else where for the meals we ate close to the hotel.
The bed set up The size of the bathroom
The breakfast was not good. The toasters did not work to toast the bagels and the eggs were not eatable.
Clean, Comfortable, Friendly, When is was raining you could really hear it, because of the drops hitting the AC unit. Took a bit more effort to fall asleep.
King suite rooms were very large, friendly staff, great location lack of sufficient lamps/lighting in the rooms. Room lights that automatically go on with motion sensors at any time of the day.
I was in town for a funeral, and most hotels in the area were booked. It was a bit more than I wanted to pay, but needed the location near family, since I was not familiar with the area. I arrived late and found a menu for a snack and glass of wine which was perfect at 11pm! Service was quick too. Very clean, large room. The maids were kind and helpful when I returned for a forgotten item after checkout.
My stay at the Hyatt was good. I would recommend this hotel to a friend.
Price was right and had no issues. Not fancy and not to simple. Was safe and clean.
I fully agree with the previous reviewer. The contemporary style of the facility and the rooms is very pleasant. The bathroom itself was a bit small, but everything else about the room was spacious, modern, clean, and comfortable. The staff was quite helpful, and the location was very convenient to our destination/activities. It was a much better facility than a substantially higher priced hotel in Annapolis in which we stayed several months ago. I would definitely stay here again.
Our room was spacious with a separate area with a couch. refrigerator and ''wet bar sink'' The bedcovers were covered with a clean sheet. The room was newly renovated and immaculate
Very nice and comfortable room. They should put microwave in rooms. Compl breakfast was excellent. Staff was helpful in answering questions.
My husband and I along with our daughter recently visited the Hyatt in Owings Mills over the Labor Day weekend. We had seperate rooms, which enabled us to do some comparison (the double is nearly the size of a studio apartment) which I cannot rave enough about! Since presentation, cleanliness, and customer service all hold top priority with me, this hotel both met and exceeded our expectations. Everything appears new and nicely designed. The rooms are exactly as they appear on the site and are not misleading. The rooms are very clean and comfortable, the management and staff were exceptional. They really catered to our interest. Although the location is further away from most of the cities attractions, it is in a great area. It's in walking distance to Owings Mills Mall with a lot of shopping, a movie theater,and various restaurants for dinning. For the price (which was very nice) you will certainly be satisfied with your stay! We would defenitely revisit and recommend it to anyone!!
Room was spacious, clean and modern. The hotel was also near restaurants and shops.
This is a great hotel for the cost per night. Excellent atmosphere and very professional employees. If you are one who like to have a drink without going off the hotel premisses, then you may want to think twice. The bar is not fully functional due to a limited variety of offering. Also you do not have a restaurant on this facility, thus requiring a travel to get to restaurants. Other than this two concerns, this is a very great looking and well located hotel away from the center of Baltimore. I will recomend this hotel to my friends at any time.
They must have redone the hotel since the last poster wrote his review....\n\nThis hotel is stunning.It is a very chic modern style,but not too much(if you dont like that).Each room is amini suite with great beds and pillows.A large L-shaped couch and huge approx 42' widescreen hdtv..also extra sink and refridgerator in room and free internet access.
I booked online and then got charged again, when I gave them my card for incidentals. Still waiting to be reimbursed. I was told when I realized it that it was only a hold. After 5 days it posted. 3 days later I am still waiting for it to be returned. They said it should be back by tomorrow at the latest. Probably an honest mistake but a bit of a pain.
Earlier reviewer stated lack of breakfast in area - Reisterstown diner on 140 is the place to go (5 mins away!) Pillows were too soft Mattress uncomfortable Walls too thin - heard loud talking from room next door at 2AM
I rated too low by accident. I really meant 4 stars. The beds and pillows were awesome. Pool looked inviting even though we didn't swim. Room was nice and clean. Liked the fridge and microwave concept. Didn't use but would have if we would have stayed longer. Treadmill was nice and smooth. No breakfast bar. For the price, a breakfast bar would have rated our stay a five star. A fan in the bathroom so it wouldn't steam up would have been nice too.
The pool was too cold for swimming, which was very disappointing for my two young children.
Toilet kept running
The staff was wonderful and very helpful. My bathroom had a sour smell and there were signs in the grout of the shower
Professionalism The fact that whenever we required something it took hours before we got it and we had to ask at least 3 times everytime.
Positives: front desk (friendly, informed, efficient) ; room was clean.... Drawbacks (room 224): could not shower, not enough water coming through new water saver shower head , room lights need brighter . A/C not efficient and settings appeared useless , bathroom lighting worse than main room , tub drain stopper complete disconnected (take off all jewelry or you will lose it down the drain!!)
did not like any thing about your Inn. I did not like being awaked at 3:00am in the morning with all kinds of people in the hall way fighting and curseing. Until 10:00am when the police came I felt like I was in Bayrutt.
the breakfest too much people in the lobby
Clean Beds were bad.Too noisy
The bed was comfortable The wall near the bathroom was leaking so the carpet infront of tne bathroom was soaken wet, the hall way smelled like vomit. I found the issue was there was a plastic bag out front of our neighbors hotel room that had clothing covered im vomit. The cleaning staff walked past it three times no one got rid of it. For breakfast i had apple juice that tasted like it wemt bad weeks ago. Not a great place for $100 a night.
Breakfast was included Very accesable to major high way Close to Baltimore
The room itself and the facility was very clean. Moved us to another room when AC broke. AC broke in 2 different rooms, no tissues for the room, no refrigerator, closed pool AFTER it was confirmed 2 days earlier to be open, tv didn't work in either room, paper thin walls.
Thank you so much
Comfortable, clean bedrooms with clean bathrooms. The front desk clerk was rude on the day we checked in - Aug 8. The clerk on the day we checked out, however, was great.
When we arrived we had to wait 45 minutes in the lobby while I sat on hold with Kayak. Apparently there was an issue with Kayaks credit card. We had to eat in the lobby and my guests were fussy and the front desk couldn't even fix the issue. She had to call out for outside help. Unacceptable.
We stayed at the Residence Inn for a weekend. This is a solid hotel. The rooms are spacious and clean, and breakfast is complimentary; overall, a good value for the money. My only complaint is that the hotel staff knocked on our door around 9 am on our checkout day. I still don't understand the purpose for this; I found it annoying. Other than that minor issue, we had a wonderful stay!
Nice rooms with a very good breakfast. Staff was very accommodating!
Location Very dated
We were visiting family in Towson. The hotel was convenient, spacious, clean and a pleasure to stay in for two nights. I would definitely stay there again.
Accessibility to other conveniences (stores, restaurants, etc)
Can't go wrong with Marriott.
This guest did not leave comments about this hotel.
they had hard candies at the check-in desk.
The staff was excellent. Hotel Employee at the bistro was outstanding!
There was a bug in my bed and when I told the staff they were quite rude I do not believe it was a bed bug but was disappointed in the poor customer service from the night time staff. Room was not cleaned at 2 when I returned. They never changed sheets.
Great value. Big room for the price. Buried in a business park so a little difficult to find if not aware of the area.
Nice, friendly restaurant staff. Good food. the front desk is extremely courteous and helpful. Quiet location.
price for the reservation was good since all i needed was a place to sleep and shower after an early morning check in. Room was fine and bed was comfortable. t really the only thing wrong with this place is the lobby area is very dated and in major need of an upgrade. the hotel is old but the room was fine and not as dated as everything outside of the room.
Clean and spacious room. Pool with towels. Small but well equipped gym. A bit far from Baltimore and room fridge does not include freezer.
The wall print behind the bed. No
Friendly staff, rooms was clean and had a microwave and refrigerator. The bed was comfortable.
The fact that you had a full kitchen a living room with a fireplace and all for a low price. That the toilet was terrible clogged and the cleaning staff didn't take care of it before we checked in but they did offer to move us to another room.
Room was real nice. Girl at desk (Alda) is great and apologetic about the inconvience for 2 nights of noise at all hours. 2 nights of 20 - 30 people partying on and off at 11pm -3am waking me up. Police came to boot a group second night. Third nigt a small bus came with partiers of 30+. Truck even drove up on sidewalks (have pics of tread marks). Hotel left a bag of trash cleaned from another room at my door (full of beer cans, have pics as well). Not sure why persons are renting rooms for parties here. Not cool when on business and you need a goods nights rest and need to get up early. Breakfast is really really below average and coffee is horrible (went to Wawa or DD).
The staff were friendly and upgraded our room; there was free breakfast; the rooms were large suits with a full kitchen and living area Our room smelled like cigarette smoke, even though it was supposedly a non-smoking room
The young man who checked us in was very friendly and helpful. We were going to a function that started before the normal check in time but he was able to get us into our room soon enough for us to get to the event on time. You can tell that they are doing upgrades to the place but that did not interfere with our enjoying our stay. The suite was roomy with a full kitchen and utensils, sofa, stuffed side chair, two upright chairs at the kitchen counter, plenty of electrical sockets, very roomy bathroom, nice pictures on the walls, and a nice fireplace. The bed was very comfortable. There were a variety of items available for the free breakfast and it was being restocked as quickly as people emptied out the containers. A different young man checked us out and he was also very friendly and helpful. Was looking forward to having a fire in the fireplace after we got back into our suite (was a very cold, windy day.) Did not realize till after we had put on our PJs that it was a wood burning fireplace -- we had no wood and we were unwilling to get dressed and go back out into the cold to find any wood. Wish they had told us at check-in about the need for wood. It was cold in the breakfast area. The scrambled eggs and potatoes in the "heated" serving pans were cold to lukewarm. Fortunately, there was a microwave available to nuke the food. The cream cheese that was served for the bagels were in containers used by everyone -- for health reasons, the cheese should have been offered in individual packages.