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clean rooms fresh and friendly staff yes the window did not open, it was screwed shut and when asked for a fan ( as my wife is 7 months pregnant) we did not get one.
Location very convenient. Quality very good and very well maintained. Is it necessary to charge customers for car parking if they are paying guests?
The warmth of the hotel (bitterly cold outside during our stay) and the lovely breakfasts. In fact, we liked eveything. There was nothing we disliked.
Close by the town and easy to walk to the main venues of the city. had a power outage which was not their fault but when that happened the lifts in morning did not work, so staying on 3rd floor was a bit of a hike with all bags if you have a wife/Girlfriend
The Hotel was clean & tidy, rooms were a good standard. Staff very helpful, its a Holiday Inn. The Beds do take some getting use to, the pillows soft or hard are not good. Paying £10 for wifi - 1st hour is expensive. The hotel can have an issue at breakfast if everyone decends at 7.30 / 8am as they can run out of food and the tables can be full and not cleaned !!!, I waited over 10 min and when i eventually got my breakfast I sat down at a table that had not been cleaned away, full of cups and plates, throughout my breakfast nothing on my table or around me was cleaned or moved !!...other than that its a Holiday Inn and getting better
The Hotel was central to everything we wanted to see. Staff were very helpful. Food - excellent with good choice including dietary requirements. I have some mobility problems and a room was arranged for us near to lift which was great.
room was overlooking the river
It is in a really great location.
Lovely to be so close to the centre. With a party and prepaid afternoon tea and dinner. Afternoon tea was urns of tea and coffee and prewrapped biscuits. Not 4 star rather like a poor B&B offering! TV screen really dirty and dusty. No soap dish. Half used shampoo.Not even a post card in the drawer. All quite shabby for the price asked and not like any 4 star hotel you would find elsewhere in Europe.
Central to the town so lovely to be able to walk in quickly. The hotel is spacious- reception is well laid out. Cleaning staff knocking on the room door at 9.a.m, particularly on Saturday morning when you are not checking out that day.. but also on Sunday..
the position of the hotel needed decorating
The room was delightfully unusual with oak beams. The hotel itself was very pleasant and ideally located. I also liked the RAF and Navy display in the lobby. Breakfast, although adequate, did not quite match the rest of my very good experience at this hotel.
Very good for sight seeing, Theatre, shopping, every thing is close to hand with in walking distance.
The room was a little tired and in need of redecoration.
Very comfortable with modern and historic feel to different parts of hotel. Very cosy by open fire in traditional surroundings. Food well cooked and presented but menu rather limited particularly from day to day. No real problems but lack of drawer space in bedroom and shelf space in bathroom.
Location of the hotel and the facilities Room faced noisy road and church with a clock that tolled every hour
it was right in the heart of Stratford and there were good parking facilities. All staff were very friendly the bathroom was a bit shabby
Great room, excellent staff, great location for the town and surrounding area. Thought the en suite could have been cleaner.
It was near to the theatre The room was of a poor standard with filthy net curtains. We had mould in the bathroom and wrinkles in the carpet. We had stayed at better B&B's in Stratford. This was a birthday treat for me and I was severely disappointed.
the convenience of the hotel to the town and theatre, and also the pleasantness of the staff. although the tv was receiving digital stations, very few apart from the five main ones were available. Specifically BBC4.
We only stayed one night, but it was comfortable, clean, very convenient short walk to the Theater, not far from the rail station, walkable to the sights. People were friendly, and room service breakfast was right on time, so we could catch our train to London.
The location was perfect for visiting Stratford as only a short walk over the river into the town centre. The staff were extremely friendly and the hotel had a very relaxed atmosphere. The room was very clean and had everythiong we needed inclusing an iron and board already in the room. Our stay wasn't long enough! Could have done with an explanation at check in on how the plug in the sink worked as we thought our was broken!
the breakfastroom and quality of breakfast No lift and long walking distances
convenient and clean
extremely close to the RST theatre, no more than 5m walk; very quiet, free parking, great breakfast and very comfortable bedroom. waiting staff on the restaurant could be increased in numbers - or efficiency - waiting 15 minutes for the waiter to take my breakfast order, while the restaurant is half full is the only negative item to point out - the breakfast itself was fantastic.
no dining facilities
This is a good hotel and is very conveniently situated for the town and for walks along the river. We have stayed here many times and it is our first choice for a hotel in Stratford. The cost of breakfast if you just want tea and toast. Not enough parking.
central free carpark
Good location, room was well furnished and clean, an empty fridge was very useful. Didn't suffer from banging doors and creaking floorboards. Excellent car park location and easy access to the hotel from the car park that didn't appear to be locked - so no mammoth treks to have a late night cigarette. No internet, the broadband connection in my room didn't work so I had to pay £40 to use WiFi when it is free at most hotels in the area. When I got the WiFi it was a poor connection and didn't work at all for most of one night. Room key card was erratic at best - it took me around five swipes on average to get into my room.
friendly staff, very good location.
quiet, calm location
Great location for accessing attractions. Liked the ambiance of the hotel. Staff were obliging. Room was cramped (bathroom was not).Poorly equiped-tv did not work. No clock/radio. No pen. Most importantly- no space to put clothing- We had to live out of our suitcase.
The location was superb. The junior suite was well worth the extra with a separate lounge area. Having real log fires burning made it feel warm and cozy. Plenty of places to sit and enjoy a hot drink near the fire. The hotel building is old and whilst the rooms are very clean and well decorated the plumbing is old with low water pressure and about 15 minutes before very hot water reaches you. All part of the old world charm I guess.
Location, Food, Character Building. Being charged for car parking.
Location (very central), friendly and helpful staff, character. WiFi was very accessable Room was a bit worn. No mention was made before arrival (eg at time of booking) of £10 per night charge for use of the carpark.
The hotel is clean and suits the character of Stratford upon Avon. The log fires are lovely! The hotel were not helpful with the problems we experienced during our stay. The breakfast was poor quality, badly served and the staff were not helpful.
The friendliness of the staff. The fact we were able to book in slightly earlier than 2pm having travelled all the way from Scotland. The hum of the air conditioning unit outside our bedroom window.
I liked the "character" of the hotel and that it had air-conditioning. The room and bath was large, the bed very comfortable, and the hotel is in a great location.
wonderful, excellent for a romantic evening- four poster bed well worth it, central to stratford
Very convenient for the theatres and with on-site parking (which can be a problem in Stratford) this is a comfortable and characterful hotel which is good for a short stay. The staff are pleasant and intend to be helpful; but things can go amiss. For example a room service request was overlooked and a dinner reservation got lost between the front desk and the restaurant.
Comfortable hotel with character right in centre of town. Ideal for visiting historical houses and close to lots of restaurants.
We really enjoyed the ambiance of the hotel.The decor and furniture have been chosen for ultimate comfort and cosiness and have achieved a "home from home" feeling and yet still offer luxury. Nothing springs to mind.
Bed was extremely comfortable, staff on front desk were friendly, except the lady who checked us out. the breakfast service was a little slow.
only stayed one night but was very clean and staff very helpful. Good city centre location Charge for car parking over the top when paying this price for a room
Great location, friendly staff
The hotel was excellent. Dead Centre for everything.My husband and I we slept like logs. We where in room 42. If I stayed again ( and I definately would ) I would request that room again. Thanks Only down point. I absolutly love banoffee pie and it wasn't the best. Think the chef needs a little more practice. Also my friends had a little trouble sleeping as the bar down the street Oscars was very loud. I think this would put a lot of people off.
Location very good for theatre, river walks and shopping. Staff very nice. Rooms need refurb. Heating problems need sorting (didn't like being cold).
The location of the hotel was good. It will suit those who don't like modern and prefer the olde worlde feel. The Bar/Lounge was interesting with some historic features and 2 open fires - although they weren't lit when we were there. Our room was right at the back of the hotel and quite a walk from reception. In fact the walk itself was interesting as you had to pass through several doors passing some scary looking pictures on the wall. The room itself was an anti-climax - small and overlooking a car park at the back of the hotel. It was also in a more recent addition to the hotel and therefore had no old features. Looking at the plan of the hotel on the fire exit map it looked like we had one of the smallest rooms in the hotel. Should have paid the extra tenner for a superior double! I'd recommend the hotel if the room was better.
This is very good example of a tourist friendly hotel for its location of Stratford upon Avon. Lots of features embrace its acknowledgement of Shakespeare's town. Very cosy and the room was comfortable and warm. The location did put it on the nightime path of homeward bound party-people and the street noise of these people did filter into the room well into the early hours.
Friendly staff, excellent price, accommodation and location Only comment would be that when the bar closed in the evening there was only a night porter on duty who not only had to man the desk but also attend customers wanting drinks, which seemed too much for one person!
We were very pleased with our choice as we just booked over the internet, your hotel was very comfortable, the breakfasts delicious and the staff exemplery. As I booked on line I requested a ground floor room as I have just recently had 2 knee replacement operations, I was a bit disappointed I had to struggle up apprx 20 stairs to room 10 I wish I had been told before arrival that our room was on the first floor. Apart from that I thoroughly enjoyed my stay and would book again next year.
Beautiful hotel, efficient staff. Fairly poor shower in the bathroom.
Excellent facilities for a weekend break - car parking especially appreciated No
Just a clean and lovely well run hotel No
The bedrooms were of a nice design, the breakfast was very good, there was plenty of free parking. Had trouble with getting sky news on tv
Breakfast was very poor
The breakfasts have been going there for a number of years and felt that the hotel under this management had lost the personel touch in service
Breakfast was very good. Hotel was quiet and had a good night's sleep. Efficient room service. Felt like a well-run establishment. Helpful staff. Location near the centre of Stratford - good parking so could just walk from then on. Logistics all worked for our theatre trip. Room was bland, dark and a bit dated - sort of up market rep.factory. Decor of public rooms was a bit depressing - fake gothic. Again dated. Not an inviting lounge area at all.
near to town centre. friendly staff
Nice large rooms, good service, good food.
the hotel was very clean. staff were helpfull.and it was within waking distance of the town centre. the food was exalent
The location Check-in staff rather vague & not particularly welcoming
Easy location, comfortable room
everything really, room was very well equiped (we had an executive room) and very clean and the food was gorgeous. I'm affraid my only complaint was the mattress, it wes far far to soft for my liking, it didn't look old or in poor condition or anything it was just too soft for me, it felt like i was sleeping on a banana, but i didn't complain to the hotel as i don't supose they keep spare mattresses!!! I just slept on the sofa bed which was i bit more firm.
the position to the town centre
Close enough to the town centre without the need to drive Our room was above the bar which was noisey on the saturday night
Staff were very helpful
Excellent breakfast with a lot of choice and good quality. Location was perfect for our visit. Car parking was difficult, but adequate considering the location. Checkout was very slow.
Staff extremely helpful, rooms very nice and comfortable. Excellent for the town and theatres. Excellent location and facilities
The location was very good. We could not be allocated a non-smoking room as requested. The advertsied parking facilities were inadequate thus costin an additional £15.00 for the overnight stay.
Local to attractions
Excellent. Recent renovation makes for very smart, luxurious hotel. Staff were wonderful, very helpful. Restaurant also very good. Opposite RSC so location perfect. Worth a return visit.
Beautiful duel aspect room. Perfect location. Lots of nice little touches. No air conditioning
Gorgeous room, amazing lush bathroom with bath and shower - brilliant location and really welcoming staff - a really luxury hotel. We weren't very impressed by the breakfast, it was a bit over-the-top pretentious meal when actually it would have been better just to have a good standard english breakfast, also it felt quite unrelaxed and a bit forced/overly posh.
A wonderful relaxing place for a weekend break
The Arden Hotel is dedicated to making your stay special. I truly enjoyed my stay and would recommend it to anyone.
Excellent staff, who really went out of their way to help. Nice coffee, shampoo etc. Little bit soulless like a barrats show-room- but nice.
staff brilliant, room spotless upgraded to suite but the bathroom faced reception with ordinary glass in window had netting over but at night with the light on you could see in so felt uncomfortable having shower or bath
Rooms were clean and large enough. Breakfast was fairly good. We had a 4 in the morning fire alarm go off and had to evacuate the hotel. That was due to an employee opening the fire exit at that time for a late arriving guest. That was quite unpleasant, and tiring.
Location and breakfast
Yes.good location & price We were waken at 4:00 AM my a false fire alarm
STAFF GRACIOUSNESS. ROOM. BREAKFAST. NO RAILINGS ON RIGHT SIDE OF UP STAIRWAY. NO ON-SITE PARKING.
Proximity to the train station; very comfortable room and en suite; friendly, personable management; delicious made-to-order breakfast; and reasonable price.
Very well looked after. Guest house very clean. Excellent breakfast.Overall very good standard. Nothing
Made to feel part of the family
Very friendly. Spotless and a lovely interior with attention to detail.
The landlady was very friendly and very informative. She made us welcome with a nice pot of tea when we arrived. There was lots of choice for breakfast. Unfortunately, we had one of the 2 attic rooms which are very small and we wouldn't have liked to be in the room for more than one night.
the hostess was very helpful and suggested places to dine the room was very small and uncomfortble bed due to mattress lacked support
Excellent food, delightful hostess and a very comfortable bed! Nothing to dislike at all.
The hotel was full of hospitality None
Delightful experience. Owner very friendly and helpful. Rooms clean and very nicely appointed--loved the canopy beds. A bit of a walk from train station, especially pulling bags.
Breakfast very good with a choice of cereals which you could help yourself to, and a choice of meat or vegetarian cooked english, more coffee, tea or toast was always offered.
clean and informal, comfortable room. close to town, friendly staff. Able to park the car. There was no privacy in the bathroom, although there was frosted glass, we overlooked the main rd, we felt a little exposed. It required a curtain at the window. Also there was no shampoo
Everthing was O.K. --------------------
Superb location, friendly run b&b
Close to city centre. Friendly helpful manager. A clear explanation of how to find hotel car park which was at the rear of the street and only accesable from a very narrow unsigned lane would be useful in information of location.
Good helpful and polite service.
Ideal location for access to attractions in Stratford., RSC theatre 10 mins walk, Ann Hathaway cottage 15/20 mins walk. Although only there Fri/Sat night we were allowed to leave the car there while we spent Sunday morning in Stratford On a main route into town bust during the day but quiet late at night
Very relaxing and comfortable accommodation. Very convenient for seeing Stratford upon Avon.
B&B owner was very nice and helpful the breakfast was poor, we were not advise ahead of time our en suite bath was across the hall from the sleeping room
Perfect location for city centre and Yvonne was the perfect host. No problem with parking and breakfast was plentiful and delicious.
Very clean, comfortable stay proprietor very accommodating. My sister and I have special dietry requirements that were catered for more than adequately. Food good quality and cooked well. Very close to theatre, shops and other visitor attractions. Will try and book there again on my next visit to Stratford. I am unabke to read guest reviews document as I do not have the application on my computer.
The localy sourced breakfast, including very good vegetarian breakfast. Friendly service, good parking and lovely clean rooms.
Friendly staff, excellent breakfast No
The environment is comfy and Yvonne is a very nice host.
Our room was pleasant, the guest house was well located for shops, pubs, restaurants. Lovely breakfast.
Very friendly and flexible owners. Comfortable beds. Very nice breakfast room! No.
Breakfast was fine. Overall the guest house was rather tired, a bit 50's and in need of redecs.
Excellant breakfast and location Parts of guest house require updating, was not given any information about the area on arrival