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Being close enough to walk to the beach and being close to Santander. It was also in a quiet location and the staff were very polite. When we opened the window there was an unpleasant smell coming from outside. Although it was advertised as having satellite tv there were very few channels and none in English. The facilities in the room would not have been suitable for a longer term stay.
Service was awesome. Location for our plans suited us perfectly. Food at breakfast and dinner was of very good quality and tasty.
The size of the room and the quietness It was bliss!
It was a lovely new spanish style hotel just in the middle of the town and on a 10 minute walk to the port. The bar at the back of the hotel had no aphmosphere and wouldn,t encourage you to spend time there.
Position of room on busy road and disco/bar next door. No air conditioning and unable to open windows
excellent building / architecture, good staff, clean. large rooms. No Air-conditioning could easily be a big issue on hot days / evenings as the builidng is stone and seems to soak up the heat
Size of room, cleanliness N/A
Excellent for our stopover close to Santander Car park difficult and limited
Hotel of character with pleasant and helpful staff. The room was large and comfortable. Small TV
Helpful and friendly staff. Easy parking Breakfast was barely edequate
The staff were great. We had language problems over the warmth of red wine and the man did everything possible to get it right for us. Also the breakfast was wonderful. Eggs, bacon and the full continental available.
Reception was extremely kind, friendly and helpful and went out her way even though I had little spanish and she only a little english. Delightful help
We found the front desk clerk friendly, even though we had some trouble understanding her English on the phone when we called for the shuttle bus. Although it's considered to be an airport hotel, it was nicely removed from noice overhead.
This hotel is fantastic,the attention to detail is brilliant and the staff extreemly helpful.There are some good places and beaches to visit nearby but you need a car
Position of hotel The sound proofing in hotel was not very poor and due to noise from neighbouring guest did not sleep very much
had been advertised as near santander airport..35kms away! Receptionist unable to provide information on local buses or taxis
layout and furnishings of room
Only stayed onwe night very good fo ferry vvv
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
Location and value for money
close to shops and port
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
It was very relaxing the rain and wind
Close to the bay and shopping. No
The hotel was opposite the Brittany ferry terminal
Location and quality
the food is really worthy(especially the toast)
Very Clean and quiet
How close it was to the water and to the Palace.
Location No smoking policy
Efficient, pleasant and convenient
Rooms very clean and of good size Price of breakfast 32e for two persons !!
Very comfortable, fantastic location close to Sardinero beaches and easy access to Santander city centre
Excellently appointed hotel close to beach and casino. Very clean and comfortable despite being an older hotel. Secure parking under the hotel at a reasonable cost of 12 euros per day.
the breakfast in the morning not many people spoke much english, and the restaurant was all in spanish, so could not order any food or drinks.
The room was very modern and designed very well with all the facilities you would need as a traveller.
Design hotel, great rooms, walking distance to the beach, good breakfast Is in residential area, not enough parking space
We loved our few days in Suances, delightful seaside village with good bars/restaurants. Hotel Playa Ribera staff were wonderfully helpful and friendly.We hope to return.
Stylish modern hotel. Lovely bathroom and very comfortable bed. Excellent varied breakfast in very pleasant dining room. Very close (2mins) to the quiet riverside beach and also close to main beaches when the tide is too low for swimming at this beach. Ideal spot for beach holiday and also for exploring Cantabria and Asturias. The staff are very helpful and friendly. Free parking and easy to park nearby if the car park is full. We enjoyed our stay at this hotel.
Small, modern hotel. Well run and friendly staff. Excellent breakfast and good value for the money. Easy (about 25k) journey to Santander ferry port.
No evening meal but restaurant recommended by hotel was excellent and in easy reach. No private parking but we found a spot right outside so no problem
Situated in a seaside town. Modern rooms.
Easy walk to restaurants and beach. Good internet.
The rate included an excellent breakfast. Excellent bathroom. Free water in room weaqther forecaqst on bed. Very clean and modernistic. Will definitely return.
the heat in the room! and it's impossible to set your own room at the temperature you want
the staff was so friendly not a thing
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
the customer service
The historic setting
Lovely old world charm..lots of character: comfortable and very cosy: good breakfast choice.
I liked the situation, the charm and hotel staff the breakfast could be improved
Lovely location, luxury hotel, helpful staff, very interesting village, only stayed one night, but hope to go back next year. Because of the time of year, November, not many restaurants open in the village in the evening, the hotel itself didn't have a restaurant,. so would go back at a warmer time.
Easy access good safe parking English not spoken
Very comfortable, well furnished, restored hotel. Very helpful and pleasant staff. Noise carrying from other rooms and from kitchen
An absolutely superb hotel. The staff were charming and helpful. The location is just superb for an off-season break (may be a little touristy in the high season). Beautiful village, beautiful room, public rooms perfect, stylish, comfortable, delightful and quite adequate for size of hotel (just 16 rooms). Bathroom large, spa bath lovely. Breakfast excellent. Lack of restaurant no problem, lots of restaurants in village, though in November many are closed. However, remaining ones included some gems. Within half an hour from Santander, could not recommend more highly. Excellent price.
smili,g persons especially in the restaurant; good food and recommendable
A beautiful, small, historic hotel with very good staff in the centre of Santillana. We had no dislikes.
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
staff very helpful
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
Fantastic hotel, one of the best I've stayed in, fabulous location
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
Location, view from the room, size and decor of the room.
fantastic sea view location & food
Pleasant and clean. This hotel does not have a restaurant - which is probably just as well given the mess they made of serving 3 simple tapas dishes in the bar! How can it take 30 minutes to prepare a salad and a further 20 minutes for a second identical salad ordered at the same time!? Staff not overly friendly and gave false information about when food would be available. Swimming pool is too deep for children (a common problem at hotels in Spain).
Family room Room bad smel. Poor fourniture. Bad breakfast
The room was clean and tidy but no plug on bath, the breakfast was very poor
Great beakfast Included. Family Friendly.
The availability of the staff, a complete failure.
Nothing much at all Hotel was double booked and we were told we could only stay for 3 out of our 6 days booked. Alternative hotels offered were unacceptable, so we made our own arrangements and left after 3 days. Staff unhelpful and actually laughed at having accepted double booking.
Good location, pool, pleasant staff Room was ok, color a bit strong! Coice of meal limited.
Very good standard of accommodation at a reasonable price. Restaurant food good value and good quality, breakfast excellent with a varied choice of self service food. Evening set menu was not priced and not advertised in reception or outside the restaurant, but it was still very good value for money, with three good choices of courses. I suggest that many guests did not know about the set menu therefore went out to eat which involved a long walk or driving.
position, car parking, pool, outlook, staff the food good have been better although breakfast was good
The food was good and value for money
Good all round hotel, the staff were excellent. The breakfast buffet could be better
Charming hotel with vibrant decor and good location with car parking facilities - loved it!
Close to beach. Good ameneties 9when the swimming pool and deck is finished). No information in the room especially about the restaurant menu and hours.
The location is very quiet, 10 minutes walk downhill from the beach and from the center of Suances. The hotel is a bit old. It needs some refurbishment. Slight moldy smell in our room. Our double room only had one chair but we saw that other rooms had two. The rooms' door handle doesn't work from the outside when you close the door and therefore you have to pull it hard to close it making inevitably a lot of noise, which is highly annoying specially if other guests get up early. The breakfast buffet could be better. Fresh whole fruit was available but you have to peel it yourself. No sliced fruit. Very expensive considering the quality and comfort provided.
Clean hotel, good facilities and helpful staff. Would recommend it to families. Nice pool too.
Good for a night stop off, very clean, good buffet breakfast too.
swimming pool included, good price performance ratio, play room old style room, slightly mouldy smell in room, bathroom with window to the outside floor
transferred on arrival to sister hotel which had more facilities. this was decided by the hotel due to our length of stay and was really nice of them as it made our stay much better. Friendly staff throughout, quiet location compared to most hotels in the area. was charged for the entire stay on booking in, this also annoyed residents in Don Diego..... No nets behind curtains means having to keep curtains closed all the time for privacy
Spacious rooms. Indoor pool. I would have liked the indoor pool a bit warmer.
Good and helpful friendly staff. Our evening meal which was inclusive was at a local restaurant run by the ownwer of the hotel. It proved to be extremely good and superb value for the money. I wish it was my local restaurant nothing
Clean, comfortable, conveniently positioned to tour the coastal towns
Covenience to the beach Over priced. Photo of hotel is deceptive
Good value hotel in Suances, Cantabria. Parking underground. Nice clean room . Staff very helpful and the girl on reception spoke good english. floodlight aimed at bedroom window until about 12.30am and then it went off and the room was dark. Curtains were white and not lined, so light shone through into bedroom
Helpful & friendly staff. Walking distance to beach & restaurants/bars. Secure parking. Swimming pool very small. The photos made it look much bigger than it actually was.
The hot water and bathroom TV was too small, few channels