Would you like to save as your currency permanently or for this visit only?
great value for money. food was a bit pricey and left a bit to be desired.
Townhome style hotel rooms with porches and balconies. 4 pools. Shuttles to the beach. Next to Walgreens. Late check in time.
We loved the place, It was well kept and clean, had nice pools and outside bar. The staff is great and all you have to do is ask and it gets taken care of.
Nice resort with beautiful grounds. Rooms are comfortable and nicely decorated. We stayed in an "ocean view" room which had a very nice "beach area outside of our back door and veranda. Parking is limited and constrained. The shuttle service to Old Town is inconvenient (2 hour intervals); but free. There are very few local (within walking distance) restaurants. The best, a Fridays, has closed.
Loved the resort and public areas. The bartender was the nicest lady I have ever seen. She made our trip. When we arrived at 6pm I was told my room was not ready as I had made my reservation an hour before....so I guess rooms don't get clean unless there are reservations made which made no sense.
The location was nice.... Too pricey for what you get. Don't expect to relax! More of a party hotel. Thought I was back in college but then I couldn't afford it.
PK staffers were very diligent in their quest to make the hotel first class. Thank you for your efforts! Our room phone never did work. Internet service was frequently interrupted. BR sink faucets functioned poorly. The White Sox did not win too many games.
Beautiful, large, quiet rooms; free parking Beach front but can't swim in the water.
Beautiful resort with amazing gardens surrounding four pools. Reasonable price. Staff was very friendly. Wish I could have stayed longer!
Expensive for what you get. No extra incentives are included in what you pay for the rooms it all costs extra. Rather go to the marriott just down the road again.
Very cool place. Lots of soul, super clean. Food Truck was cool! No beach, but beaches in KW aren't great anyway. but pool is awesome. 6$ cab ride to town.
New hotel , very clean Small rooms for $$$
Great decor modern key west style,food truck was great,great prices and gourmet food. Pet friendly ,great idea for pet lovers! Need few more pet areas,Need fl resident specials,walls a little thin,can hear outside noise and neighbors.overall very pleased 4.5
Loved the location. Near the marina. Near Duval Street. Resturant hours during the summer were limited. Nobody cares. Restaurants are everywhere.
Room Too expensivee
The staff was very welcoming and helpful. Extremely relaxing and beautiful place. It was brand new, clean, and luxurious! Nothing
The hotel was amazing, very clean, quiet, friendly staff, great location, wonderful landscaping, clean salt pools. We really enjoyed our stay. This was the best place we have stayed in key west so far. We will return. My only suggestion is to watch for those extra fees (resort fee, parking fee, room amenities...). It was a bit much on top of the already expensive cost per night.
Really good service, clean rooms, great location. Overall nice place to stay. We had a room on the first level and you could hear every move made by the guests upstairs. Not for light sleepers.
Like most reviews read, the hotel is located in a convenient location near enough to walk down Duval or head to Mallory Square. There is adequate parking for guest. Rooms are clean with a modern feel. The pool is popular with guest. Although small, it kept everyone happy. Breakfast was always set up by 7 am, but it is a light breakfast. If you want something heavier, there is a Denny's nearby that you can walk to. Staff was pleasant. Breakfast could have included eggs, and the bread choices dwindled if you came late, as it was not restocked. As said above, if you are looking for a bigger breakfast just walk over to Dennys.
Good location, prople lind. Bugs in the bathroom
Premises Breakfast included Mini terrace at each room Clean Location Having eggs, ham... something salty, would be a plus at breakfast minibar is empty/ no bar service around the pool Somewhat expensive
Beautiful, great staff. I stayed last year with a friend and we had a great time. This year I had found out it had bought buy a corporation. What this proved to show to me is, no more smoking anywhere on the premises, jacked up prices, and no floaty's. In the pool. No robes or conditioner in the bathroom. Although small things, it really changed the experience when I had previously been so impressed. Will be looking for a new getaway next visit to key west.
Ocean view with balcony sitting area. Pool with bar and food available. Quiet but an easy walk to all the fun of Duval street.
Absolutely loved this hotel . would most definitely go back .
Nice and clean facilities, friendly staff, and location was outstanding. Love the hammocks for taking a nap in the afternoon. For the price you pay, the rooms are a little on the small side. After an evening on Duval Street, went back for a nightcap with my son. The rum runner I ordered tasted a little funny, but my son and I agreed it was ok. After drinking it, was advised by bartender he made it with all 151 rum because he was out of Bacardi at the time, "hope that was ok." Not what I needed for a nightcap. Another bartender on site, Arjay, was outstanding and personable.
Rooms and food were amazing. Beautifully kept facility. Great views and nice beaches.
Partial ocean-view room had a great balcony with a beautiful view. Room was clean and very comfortable. We enjoyed the hammocks at the Sand Bar and watching the sunset from the pier. Great location on the water, but close enough to Duval Street to enjoy all the restaurants and clubs with ease. The hotel restaurant was also exceptional. Would definitely recommend!
The staff is very friendly and accommodating. Rena and Luis were great staff that made our stay extra pleasant. My husband and I are expecting our first child and they surprised us with sparking cider cookies and a baby picture frame. Rena especially went out of her way to make our stay and enjoyable one. We decide to stay four nights instead if two and they discounted our rate. I didn't want to leave.
The location is good. Close to the downtown. Our room. It was next to the service area. They parked their cleaning dolly's in front of our window and had loud conversations from early morning. We couldn't look out the window as the maids were right in front. So much for ocean view. The door stuck to the point my wife couldn't open it. The AC unit was very noisy. Like on old ice machine. We experienced this when we returned from dinner and a night out so it was late evening, we didn't mention until check out. We we mentioned the morning of check out they were indifferent. Said we should have called maintenance in the middle of the night,
Staff was exceptionally friendly and responsive; location was a quick walk to anywhere; rooms were quiet and comfortable. There's a nice Cuban food stand across the street for a quick breakfast. The poolside staff made sure we had what we needed at all times and the lunches they deliver to poolside from the cafe' were great. Couples' massage was very relaxing. Can't wait to return!
Very good location; own parking lot; roof-top bar; fresh fruits for breakfast
Comfortable room with couch (instead of the usual table & chairs), nice decor (shutters instead of blinds, marble bathroom vanity). A short walk to Mallory Square and many good restaurants. Construction was in progress on facade, so had to use side & back entrances, but noise wasn't an issue.
The hotel is very centrally located, and has a nice lobby and bar, and the pool area looked good for families The room had no window and was extremely dark. Light bulbs were burned out and the bedspreads were very dingy and dirty looking. For the money I paid, this was extremely disappointing.
We thoroughly enjoyed our stay. The amenities and staff were outstanding. The location to all the hot spots in Key West was so convenient. We couldn't have asked more more. It made our wedding getaway that much more pleasurable. There was nothing that we didn't lik .
Rooms are small, over priced, front desk made us stay in lobby for an hour before checking in, (from 3:00 until 4:00) we were booked 2 weeks in advance.
not much very tiny, tiny bathroom. window was to look out at Duval street. impossible. rooms to small. stayed with because was a Crowne Plaza. was the worst one ever because of size and no BKF included. only friendly staff was the valet, probably for the tip. no thank-you, have a good day from from desk when checked out
the location was in the center of duval st. that is really all the good i have to say... I did not like that we had to walk through old, nasty water puddle to get to the pool from our location, I did not like the extremely high prices in the restaurant, and when we looked for breakfast the next morn, we were told it was a $16. buffet. I thought we were promised breakfast with our reservation, so we ate somewhere else, only to ask later about it and the front desk clerk looked at me like I was stupid, then reluctantly gave me a pass for the next day? Room way overpriced for not having a ceiling fan or a functional air conditioner, it was set for what the hotel obviously wanted the temp at...
Our room was charming and tastefully decorated--very Key West. Extremely quiet. Nice rooftop pool.
Great location, high standard and reasonable price. And parking which was rare in that neighborhood.
The best is the location. You don't need to use the car. It's clean. No charm. It's impersonal. It fright me when I find ear plug in the room and your wine come in a plastic cup!
The location is excellent. The room was very quiet and comfortable. One of the main reasons I booked here was because there was a pool at the site. It was very disappointing to find out upon arrival that the pool was not in service. The hotel should have given reserved customers advanced warning so that other arrangements could have been made.
Very professional Small bathroom
The room was clean Receptionist was not pleasant, tried to ask for a different softer pillow, was told there are only the pillows in the room and there were no different than those. Not helpful at all. Breakfast was not much to much to speak of, some pastries, and over cooked hard boiled eggs. Definitely not worth the money . It was close to Duvall Street but other than that there is nothing that would compell me to stay there again!
New renovated, well equipped and really clean rooms. They've charged us a city tax twice however when we've complained they had returned one payment immediately.
Excellent choice for a weekend escape. Nice and clean king room at the corner of the hotel. Not too close from downtown but yet at walking distance.
This hotel is brand new and the facilities are excellent. Great value.
Very little. Yet, the place appears brand new ( the pictures on booking.com are still the planning pictures). It's only attraction is that it is within walking distance from duval Street, say 15 minutes to midpoint of Duval Street. Rooms were clean and relatively spacous and internet was free. Forget about the announced 'island view' or 'pool view', to be renamed 'street view' (= no view), or 'parking lot view': indeed, two sides of the very small inner pool (area) are literally adjacent to the hotel inner parking lot. There is basically no lobby, as the small area adjacent to reception is used as a rather primitive self service breakfast area, all with plastic/foam plates and cups, with the cups for orange juice just large enough for a standard shot of whisky, but then without adding ice. No wonder they make you prepay for the stay. Certainly no resort hotel, and way overpriced ... And by the way: we had booked a "street view" and were allotted a "parking lot view" instead ( at a 20 usd rebate per night).
I liked the view from our room, and the restaurant attached to the hotel had great food. the town itself was excellent and beutiful. very over priced tho. the price was very high for what you get. The staff were only alright. the front desk staff were great, but the servers in the restaurant were very unpleasant and dident seem to care. although the food was great, the servers were not.
The spa was terrific (we went back for seconds) and the live music at the pool-side restaurant was lovely. This hotel was a bit pricey, considering the level of service.
The hotel has its own beach. Lanai view was parking lot with plants taller than patio.
Room very nice, loved the beach. Always enjoy the jazz in the evening, location excellent.
Absolute perfect location to experience all of Key West! Big bonus having the option to enjoy the beach/ocean and the pool. Will stay here again.
Staff very friendly & helpful, room was great definitely will stay again
location, room size, nice bedding, clean ants in the bathroom
Clean room, nice staff, great location. Not overpriced as many other places in Key West. Can't wait to go back.
Across the street from the beach. Shuttle service that ran to Duval st every hour or so. Nice swimming pool and restaurant. Very friendly staff Far from most of the attractions in key west, but that also made it quieter. Shuttle service made up for the location.
Nice pool, and big rooms. The hotel is really beautifull from the outside The rooms and the facillities should be improved...It s kind old. Smokers stay away, you can t smoke even at open air inside the hotel. The Beach is in front of the Hotel (Smathers Beach) but it is not the best beach in town. If you don t have car it is a bit far from Duval Street. Not for young people wanting to have fun
The luxury of the rooms A bit too far from the main shopping area
The room was spacious, comfortable beds, free guest parking The room especially the bathroom looked shabby, we had to ask the housekeeping to change the sheets as they looked as if they were not changed after the previous guests. On the weekend the pool was overcrowded and not super clean
I liked that staying was only one night The room at first floor smelt very bad and the carped was moist. Air conditition was lousy, air was very moist. Next mornig I saw that water was stilling under the building?! There were lakes, so not supprise why room smelt like mould.
Staff was awesome. Arrived 3 hours early and got in to room. Friendly and helpful staff clean rooms. Great location. great room size for shared family. Free shuttle service the only thing I didn't like is that we didn't stay longer.
This hotel is just across the road from a beautiful beach. The free parking is great and the free shuttle into Duval st was fantastic. The house keeping staff were very friendly and did a fantastic job.
We, as a family had an excellent time, hotel was so clean and well designed, facilities excellent, staff extremely helpfull, could not do enough for us, especially complimentary transport into town. Could not fault would love to return one day. Nothing
The hotel was located in a perfect place,right in front of the beach. the pool was located a short distance from the beach. My childeren loved it
the rooms were beautiful, spacious and very well-kept.
Spacious, clean rooms Very helpful, friendly staff and knowledgeable concierge I enjoyed laying by the pool and listening to the meditative sound of the waterfall Right across the street from Smathers Beach Shuttle to the airport and to/from downtown Fitness center (though note the ceiling in the cardio room is low and equipment may not be suitable for tall people - my boyfriend is 5'11" and was okay but taller than 6' may not be) A bit far from Duval Street, but they do offer a shuttle service to and from the heart of the downtown area which makes up, in part for the location. Food and drinks at the hotel restaurant were not that good.
very comfortable room, lovely pool. Fantastic view. Breakfast facilities, presumably temporary.
The staff was extremely friendly. Pool closed too early,
The staff was very accomodating. We requested a change of rooms to have a ocean view and were provided the same . No room service
Adequate facility; however, the staff was very indifferent after I slipped and fell on the very slick pool area. Got a quiet "sorry about that" and "we'll have a maintenance guy wipe up the water". I was walking at a normal gate and luckily, even though both feet went out from under me and my 8 eight old gave me an "8.5" for my air time, I just got a large hip bruise, but an older patron could easily have had a broken bone. Wasn't trying to get a free stay or anything but some minor concern would have been nice.
Great location, good easy parking, amazing pool w/ great views, good breakfast, friendly staff. air conditioning was too strong and next to the bed so I got a cold. Beds were small.
Dirty chairs in the room, balcony door not weather tight, Breakfast room much too small
The Breakfast, The Location.
Very quiet, which is what we prefered. Breakfast was nice & a good variety. Room was comfortable and screened in deck was nice. Stayed in Room 220 which is a mini- king suite. There is a separate sitting area but not much in the way of accommodating a third person. The room decor was modern, but the tub was definately old cast iron (but really not an issue). Limited drawer space if you dont like to live out of a suitcase. Beach front, but not beach accessible. Smathers Beach is a decent mile walk. The staff was very accommodating & nice! Pool needed to be vacuumed. Not an elevator to the second floor.
The size of the rooms Continental breakfast
The coffee provided at the continental breakfast was some of the hottest but also the best coffee I think I have ever had in that setting. The pool area was very nice, the bed was comfortable, and the view from our room was beautiful. The pool bar and food service shut down very early. I would have enjoyed the setting a bit better if they were available later in the evening. Especially during the summer when days are longer and evenings are warmer.
Clean and quiet. Airport next door but no flights over night.
The wonderfull surroundings and colourful houses and inspirational old houses and museums
The people where very nice, service was fast and accurate. The Cuban Sandwiches where very good. Great roast pork! I complimented the chef. The extra charge for parking. It seems petty to charge $20 per night that your 1 car is parked in the parking garage. the cost for the weekend was plenty. The breakfast was good but a little pricey.
The rooms were very well appointed and comfortable. The pool and beach area were extremely clean and well kept. The are plenty of water activities and beach games. The staff were friendly and helpful. The main part of Key West is only a 5 min walk for good food, shopping and nightlife. The bar shuts at 10pm every night even at the weekends! Not good if you just want to relax and enjoy a couple of drinks. Parking is at an extra cost of $15 a night which is not included in the $25 resort fee. There was no mention of this when booking.
We had a nice and spacious room with a balcony overlooking the sea. What we did not like is the fact that the hotel is made of several intricated buildings. Our kids's room was far from our room and from the lobby.
Location is wonderful. Step out of your room and directly to the beach. No Menu inside the room.
Ive stayed here before and had an excellent experience, which was what prompted me to return. Unfortunately, this time did not meet my expectations of a Waldorf property. Upon arrival there was not a single employee outside the hotel. I unloaded all luggage myself. There's NO ramp at this hotel, so i had to lug every suit case up the stairs. Sweating in a suit and arms full of bags and suit case handles, a customer sitting in the lobby ran out to hold the door for me, and even said, "wow, you'd expect more from the Waldorf" to which i said, "you read my mind." The front desk attendant was polite and informed me that valet was at a staff meeting and she did help me with my bags to my room. Also, I ordered room service one night. Like the card said, i called the number to have them retrieve my tray, which i left outside of the door. 12 hours later when i was leaving in the morning, the tray was still there. I didn't have a horrible experience by any means. But given that this is a waldorf property, i expected excellence, and i did not experience that.
Nice location right by the beach and nice room with really comfortable king size bed. Noisy air condition in the room
The localization. The construction of the hotel almost inside the sea. The bridge over the sea. The garden and the lights at night... The vallet isn´t necessary at all. The Serbian recepcionist take an enternity with us and our bags all around the hotel from the lobby till the room.
View Dishonest staff with poor attitude. Bathroom in lobby was filthy. Poorly managed and needs updatng
It was clean and staff was friendly. The design of the hotel leading to the rooms was a maze for which I did not care for as it was confusing to find your room, elevators and parking garage. Also I did not realize that they charged for parking per day.
Dirty rooms and no ocean view with unfriendly staff!!!
Great location and friendly staff
The location was great, staff very attentive and the decor was very contemporary and upscale. Better view from room.
Very friendly staff. beautifull room and the location is also perfect. Costs a bit more than the hotels in the north of the island, but it's worth it! I would recommend this to everyone! Also the parkingcosts around Duvall street are very high, but Avalon has a private parking space and its free for all guests!! NONE!
The room was very small but very nice and well decorated but I think it is because of the type of room I chose (the price was reasonable).
We have spent at Avalon one night only. Very nice and clean rooms. The hotel is situated on the Duval street, one of the famous streets of the Key West. Aproximetly 200 metres from The Southernmost land point of US. We recomment.
This is such a lovely Bed and Breakfast, located on the quiet site of Duval Street (right around the corner from the Most Southern Point), The house is gorgeous and the rooms are beautiful and spacious.We had a lovely time there.
Position room too small
comfy bed no windows really ugly far from town too expensive far better options
Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself. Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
Liked the room Did not like the staff. Not friendly at all. Very rude.
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels, Parking was in a ground level garage; our room was on the 4th floor.
The staff were very accommodating and helpful Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed. A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair. We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient. Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
Room Clensines Service Happy hour Pool Hot tub $20 parking per night
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
We liked a pool! Old furniture in the room, synthetic cover sheets on the beds.
The time given us in their free Concierge service. Matt was very knowledgeable and could help us find just what we were looking for in Key West.
The staff was incredibly helpful and very engaging. The concierge was knowledgeable, the front desk attendants quick, and the breakfast crew were on top of everything. I have no comments on the maid service because we did not let them into our room for the duration of the stay. They offer a variety of helpful coupons and pamphlets to help acclimate you to the island. Our room smelled slightly of cigarette smoke, and the shower had mildew in some of the grout. The sink area allowed a pool of water to collect due to an uneven surface. The walls are quite thin. The rooms were lacking in lighting. Being one of two Fairfield locations in Key West, it's the farther from the major attractions. Overall, small gripes. I would certainly stay here again
Smells horrible,beds are super hard the bathrooms are super small i felt like in a movie hiding away for a few days the sound is horrendous you can hear everything outside i couldnt rest!
Loved the facility and staff. Distance from Duval...although relatively short 10 min drive.
Parking and breakfast seating. The parking spaces are MUCH too thin, creating many spaces which were unparkable as others had parked over both side lines. This made my 8 month pregnant wife have to walk from the opposite side of the hotel in the only parking spot available. Also, at 9:00 am, there is not enough tables for the amount of people eating breakfast. We had to sit in the lobby to eat our breakfast. These two things made our stay less enjoyable.
cheap hotel, budget, beds not comfortable
I enjoyed free drink at reception. We couldn't use internet at room. Also, I couldn't use laundry room because this hotel operate laundry room until by 10 o'clock. I arrived this hotel at past 10 o'clock.
The staff was very friendly and helpful, and the room was close the to pool The on site resturant was a Waffle House, the food was not very good and the place was dirty. We went offsite for breakfast
The price was fair. Breakfast was decent. Newer hotel. We had two experiences with roaches. We advised the front desk each time. One said she would make a note of it the other person at the desk took several minutes to explain the habits of Palmetto bugs in the warm weather. No one came to spray or check on the room. Breakfast could have a little bit more variety.
Really enjoy my stay here
The pool area was beautiful . It made you feel as if you were in the islands. There was plenty of comfortable seating including cabana style loungers to enjoy. All the staff helpful and pleasant . At the breakfast buffet the staff walked around to refill coffee, clear your tables and offer newspapers. There was plenty of free parking on site and rentals of motor bikes and bicycles.
location and breakfast was pretty good... the room was a little warm for me...i set the thermostat to 68 degrees and the temp never dropped below 73 degrees...
Continental breakfast is always a great way to start off your day at any hotel, wished the selection was better but at least the coffee was always hot. Beautiful pool area lots of seating but the tiki bar's food selection was also a bit limited. A lot of people were receiving noise complaints at the pool and rooms at 2 PM.... Its Key West so if you're planning on wanting peace and quiet you should probably stay in Marathon, and not blame the hotel for your poor choice in vacation destination... Parking is quite a problem at this location and forcing some people to park in random lots nearby, which is never a good idea in the Keys. The ice machines never seemed to be working well. The rooms are also very small, actually uncomfortable for 4 people to be in a room with two double beds. Most likely would stay here again, but not my first choice.
Room was clean, comfortable and fully equipped with necessities.
The location is great, one block off of Duval street right next to the Hemingway home in historic Key West. The room was beautiful and the staff was great. I would recommend the light house court to anyone. Not being able to stay longer
Location: amazing!! Right across from Hemingway's house, less than a block to the lighthouse, walking distance to Southernmost and Mallory Square via an easy stroll up Duval Street. Picture-perfect intimate courtyard, nice pool, good breakfast included, and privacy-based rooms.
The front desk staff was outstanding. They were extremely helpful,friendly and eager to make our stay enjoyable. I want to especially mention Jenna, for her desire to do everything she could to make our stay comfortable. Rooms are spacious and comfortable. The rooms facing the Main Street are subject to street noise at night. Avoid these rooms if your a light sleeper. We moved to a room facing the pool for the second night and it was much better.
Room was comfortable and staff was courteous The gym had multiple exercise machines that were broken.
Television didn't work, no one available to repair it. No coffee in the urn in lobby. Had to go to the bar for ice. See sbove
The pool area is really nice. It has a good bar and lots of space to lay down and relax. Very kid friendly. The pool is huge. The staff was also super nice and attentive. Also free parking, which is included in your resort fee. In the first room we stayed in the AC was extremely loud. My boyfriend barely slept because of the noise. The bed didn't have fitted sheets, it was just a large bed sheet tucked in. It came off in the middle of the night. After that's we were able to switch rooms at no extra cost which was great. This time the AC was okay but again no fitted sheet! The walking shower floor was very dirty. It wasn't a horrible stay but I didn't feel comfortable for the most part.
The pool and the facilities were superb. The pictures did not lie which they very often do. It truly was a piece of paradise. The rooms were clean and well decorated, the bar was great, the reception area was great. When we arrived at lunch time on a Thursday they were pressure washing the hotel, which made a of noise, but we understand this is necessary at some point so it's not a big deal. We did encounter a bit of rude waiter at the bar. After we ordered a Cider the waiter asked my girlfriend:"Jeez, Where are you from?" Not quite sure why it matters if the waiter likes cider or not. On Saturday afternoon a party of 25 people came to the hotel with lots of grocery bags and started camping out at the pool with 6 children. We saw a lot of them leave through the back later in the day. They definitely did not all stay at the hotel.
The pool was beautiful The toilet in our room overflowed the first night we stayed and they never fixed it. They gave us a plunger. We used the bathroom by the pool for the remainder of our stay which was an entire day and night. When we checked in the room phone didn't work and once again they never fixed it. They said they would call someone but they didn't. It was not fun going to the bathroom in the middle of the night outside the room in our PJs and not being able to call the front desk to complain. Also it was close to $700 for the nights. Way too expensive to use a bathroom by the pool and not be able to call the front desk
nothing I book two double rooms, and when I got there, I got one room with a broken door, you cannot even open or shut that door by yourself. The other room only have one bed, and they asked one us to sleep in the tiny sofa there. And they did not informed us before we saw they room, and refused to give us whole refund. CHEATING customers. Your travelling mood will be killed if you stay in this hotel!
Hotel was clean, nice room, very comfortable bed. The pool was on the cool side. Hot was not working. Only regular coffee,no decaf.
Great staff, very helpful, quick wiht a smile. No problems whatsoever.
- Great Customer Service - King Bed felt wonderful - Rain shower felt amazing as well - Beautiful Pool side with Tiki Bar - Great Concierge Service - Before arriving, received text confirmation for a King size 2nd floor suite. Once we arrived, they mentioned that it wasn't available BUT we did obtain a King Suite that was close to the pool and entrance and the room was well maintained.
the employees were great
Tastefully done. Excellent staff, extremely helpful..
Wonderful staff and great location
Location is beautiful Beach is full of rocks and algae. The public beach next door is much better. First room was filthy and had a broken toilet. Second room was in desperate need of updates
Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had. Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.
Good location. They gave us an upgrade to a ocean view with balcony. Room is nice. We didn't like the food at the hotel and it was very overpriced.
The hotel is beautiful and the private beach is definately a plus. The pier that you can swim off of as well as the hammocks, games to play and outside dining were fabulous. The drinks were pretty pricey and we were hoping that there would have been more options with the menu between breakfast, lunch and dinner.
The luxury and good service from the staff at all times. Got help with restaurants, and we also liked the proximity of bar, restaurant and beach to the hotel. That TV cost. They might have included some more things in the servicefee of USD25.
Beach front and other amenities makes this hotel stand out from the others in key west Rooms seemed a bit simple for the price
Beautifull hotel with very friendly and helpfull staff. Late checkout (1500) to do the spectacular jet-ski tour around the island they provide was not a problem at all
The bed was very comfortable...but, it would be good to have had a bath in our bedroom...and we were moved 3 times before we departed and this was in a 4 night stay period...
Location of the hotel was great. Access to beach and proximity to the downtown was a great asset. Daniel at check in was very helpful.
The pool would have been wonderful given the location and views of the ocean, but it was so dirty and unkempt.... We visited the pool nearly every afternoon for the entire week and not once was the pool cleared of leaves, grass, garbage. There was a spot on the pavement that a drink must have spilled or something and it was there for the entire 6 days. I was quite disappointed considering the resort fee is apparently supposed to cover towels/chairs by the pool. Also, it seemed staff was never around to help set up chairs, grab towels and the like, finally we just went and got our own. Very disappointed because this place has so much potential!
everything incredible hotel wonderful grounds breathtaking hotel INCREDIBLE TOP NOTCH STAFF I could go on and on This is now a must for me in Key West Absolutely nothing