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great roomservice power failure from 10pm till 4am
Hotel has a private beach. Outside, the beach was quite crowded. Here was always free sunbed. Good breakfast, nice staff. Loud night bar on the street. Too bad for park view rooms.
superb hotel, highly reccomended
Silent, Suitable for couples, romantic, excelent location, just open the door and go to the see. excellennt!!!! Nothing.
the relaxing atmosphere few people of the personnel
The position of the hotel, near the centre and near the beach.
The service, the central location the convienience of attached resturant and all day service No, but communication with some hotel staff difficult due to non-english speaking All staff were very plesant
The location was perfect for both beach and the towns night life and i would definately stay their again. Their was no breakfast available but that was because it was late on in the season.
All was ok, from staff to food in the hotel's restaurant
The room's cleanliness. Close to the sea. I would welcome more variable breakfast. Only white bread was served during the whole stay. Also, at leaste basic English language spoken by the girls at the reception would be appreciated!!
location, staff were very good
Very good for a short stay due to its excellent location. Very nice staff, smiling all the time. Free parking at another location. Very bad breakfast, do not recommend. A little noisy.
The position of the hotel was very central, it was clean, the staff were lovely and the food was excellent!!!!!!!!!!!!!! what more can we say. We would definately use it again. No.
Hotel is centrally located, not too far to the beach. Good price. Cleanliness quite o.k., but towels could be changed more often. No free secured parking on site - we paid 8EUR a day for a car park with attendant. No WLAN at all (the Intenet PC at the lobby caused costs even if not working). Hotel surrounding area is a bit noisy in the evening. No elevator. Pool was not filled. Credit cards are not accepted even though MC and Visa symbols are shown on the entrance.
Nice location , nice hotel , friendly staff.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
Nice and large apartments, very close to beach and downtown cleaning, that's all
Nice apartment, comfortable and spacious with cleaning services every day; hotel is very close to the beach. Very pleasant staying! Reception and restaurant/bar services were very poor because of the personel who could rather speak English and who are not at all friendly, helpful and polite. Also, the elevator wasn't working very well during our staying.
Very good value for money, good position, fine swimming pool, restaurant and supermarket OK, very nice apartment, helpfull staff. All in all, we were very satisfied! Some of the receptionists and the parking men were speaking very poor English or no English at all.
good swiming pool, good and cheap restaurant.
Very nice location and staff. Would definitely recomend for families and groups of friends. Good value for this price.
good swimming pool,friendly staff,fair food & drink prices. right distance from centre of sunny beach no oven & only 1 cooking ring
Nice big appartment that had everything we needed. Directions to the appartment complex were bad and when I phoned the girl was really unhelpful. Driving directions on the website really need to be improved.
The confort, everything cheap,
the huge appartment far from the beach
The apartament and the facilities was very good
nice hotel, good for families; nice pools, quiet, safe place, nice staff, full equiped big appartments
Pool and the size of the apartment. Stains on the linen and the restaurant/bar has karaoke/loud music every night until 12am so it is difficult to get to sleep before it finishes.
Great hotel facilities,good location, friendly staff. We had really good 2 week break.We have older kids and they could be very independant from us because of the facilities and location to beach and shopping etc Thought the buffet prices for non board guests was expensive.40lev for evening meal . Too expensive!!!! I think someone should keep a better eye on the gym.No shoes and young kids using it unsupervised! But thats just two tiny things. Over all it was fab!!!
Nice swimming pool The hotel lost my reservation and I had to wait some time to get the room. The dishes in the apartment in the kitchen were dirty. The room was definitely not 5 star. Although it is located not far from the beach, it has no beach facilities of its own - you have to pay for the deckchairs and umbrella.
the facilities....room, spa, gym, pools, etc.
A good point had the design of the hotel-good for pictures:) the pool area was big and clean with nice chairs and tables, perfect to relax but the water needs to be heated ;). The weithers were kind and smiling but it wont hurt if they try harder:) .I liked the large rooms but the bed cover needs to be cleaned and the shower door fixed. Good idea with the shops around the hotel, they helped my mood for the claudy day:P The food was dissapointing compared to other places Ive been, but I m defenetly a picky person, however the vegetables are not boiled well and the chicken not friend enough, but I had the buffet variety and I got to end full all the time.
very nice rooms, very nice pool the hotel is not on the beach and NO rooms with sea view. Access in the rooms not from the reception, only from outside of the hotel
very confortable room, impresive pool, the best choice for accomodation in Sunny Beach the restaurant' staff was not enough trained - moving very slow
1) had to wait 2 hours for room even though hotel was empty. 2) TV didn't work. Had to wait 1 hour while TV was replaced and then 2nd TV was fixed. 3) A/C didn't work. 4) Jacuzzi was cold - didn't work. All in all the stay was a joke
Great location. Pool area was excellent with huge main pool. Activities every day (we stayed in July) - water polo, water volleyball, petanque, shuffle board, kids mini disco. If we ever go back to Sunny Beach, we'll most likely choose this hotel for our stay. The lifts didn't work all the time.
nice rooms, nice lobby and other public areas no minibar, charge 15bgn to bring a bottle of water. lobby smells of restaurant during lunchtime
The breakfast was really good ; the outdoor pool was really nice; the bathroom When we arrived they told us that we don't have any reservation.They struggled and they still didn't find it.They gave us finally a room with broken air condition (lieing us that is not working in all the hotel).At check out they asked us more money and told us that we need to show them the paper with our reservation (it wasn't enough the PIN code and the booking nr)Not organized at all.Offending
Animation team, quality of the meals The noise in the lobby at night that was easy to hear on the rooms from the first floor. The rates asked by the doctor in the hotel (free practice, not hotel hired).
food is good and diversify but quite repetitive see view, on the 4-th floor, is in fact hotel Neptun Beach ( room 2437)
Everything was ok. The pool was in use but nobody could use it because the water was too cold. We have got a rainy period and, unfortunately, the hearing system of the room was off all our stay.
Good value for money.Especially liked that it had a big balcony. When we tried to pay for the room, the credit card did not work.So we had to try for about three times until we left.The inconvenience caused by a technical problem was sorted out eventually.
The room was quite nice, very clean, and also the pool was ok, near the beach and very close from restaurants and shoops The food and drinks was very poor and was of low quality, I recoment not to take all inclusive
good food, daily room cleaning, nice pools. I paid for a double room with sea view, but the sea was only a corner of the balcony. For a 4 star hotel, there should have separate rates partially full sea view and sea view.
location to the beach, food I ordered half board type of food, and I didn't know that for dinner I have to pay for glass of water , not wine, simple water or tea, when I booked it no any info about it
I liked very much the pool area. The food was good.
we need local currency frequently even all includive plan because we must pay for safetybox, deposit of bathtowel, at the seaside etc.
Hospitality,food and sea
The aircondtion was so poor that you feel it's not even working, not only in our room but in all the rooms
excelent location, good price ans service
Clean hotel. Kitchenette very useful. Staff very friendly. Close to beach. Lovely pool. Breakfast not good
near at the beach and the staff are friendly
Staff very helpful
The Victoria hotel is excellently located right on the beach and by all of the lively spots in the city. It is a beautiful and clean hotel with a great pool, delicious restaurant and nice bars. The staff was friendly and the service was great. I do not know why but everytime I stay in a hotel in Bulgaria I am not able to pay with a credit card. Upon check out the receptionist always explains that the credit card machine is broken and asks if we can pay with cash. I do not know if it is some sort of scam that they run or if they are trying to avoid taxes or something but it is quite bothersome. This has happened at every hotel I been.
Beach Location, Food choices, Clean rooms, Friendly stuff, English speaking stuff, Acceptance of any credit cards Weak and not sufficient cooling system in rooms and diner; overcrowded front area
The location is great, right next to the beach. The breakfast is excellent. The hotel pool is nice. The rooms are clean and comfortable, a lot of space, nice furniture. There was no parking space at the hotel but we found a paid parking nearby.
The outdoor swimming pool There was nothing
Comfort,cleanliness,2 lovely friendly ladies on the 6th floor. Only stayed on B/B basis but a good selection of food for breakfast. The pool was dirty.Would have liked a seaview room,felt upgrade could have been offered.
not much,the exterior and the breackfast the rooms,it's a big difference between what it's on your site and the reality.and the stuff,very unprepared
Perfect location as it is located ion the middle of the promenade and across from the beach. The staff at reception were extemely slow! it took us 1.30 minutes to check in!
the hotel is bery well located, front of the sea and about 10 min by foot of the center of sunny beach. the staff of the hotel was the worst i ever seen. Very rude,unpolite and not prepared to be in a front desk or at reception. it seems that the hotel doesn´t have any director or any coordination.
the personel, who hirdly understood 3 words in English. We had to wait almost 2 hours in order to check in, even if at the reception desk there were 4 employees. Only one worked, the other ones were only looking at the one working and did nothing in the 2 hours that we had to wait until we received the key of our room. Around 15 persons had to check in before us and this operation lasted 2 hours....We have tried to pay for our stay from the first day we arrived. We were told it is impossible, because no one at the reception knows to cash money. The second day and the third day - the same. The day we had to leave, we were told the same, and that was the moment when I started to scream at the 18 years receptionist that this is impossible.
the size of the room the parking was full; very slow check out process uif you pay by CC- 45 minutes ; tasteless food; impolite maids
Close to the sea. not very expensive No AC in the restaurant. poor service in the reception
The place is very nice: very nice decor and our room was huge with seaside view(as we asked for). Swimming pools are great and clean. Food was ok and was changed daily so everyday there was something different,. Staff was very friendly and professional. We enjoyed it a lot. Also location is very convenient: with beach just few meteres across the road( so we were sunbathing next to the pool&still we could go and swim in the sea(it saves you some money on the bed as they charge on the beach). We already recommended this place to our friends and definetely we are coming back.
Liked that it was on the beach. Food was just ok but in sunny beach there is good food to be got.... Beds were very hard no comfort...
The only thing I liked is the hotel's location. Dislikes: The room had no electricity until 8PM and the receptionist didn't informed us about it when we checked-in. I had no parking place in their parking lot, I had to park in some private parking that I've found in the neighborhood. The towels in the bathroom had some dark stains (looked like old blood stains). The TV has a very bad signal, picture noise was very annoying. When I booked my room I've asked for a reservation for a parking place. That reservation was not taken into consideration by the hotel staff. When we reached hotel's location, we've drove to an alley that was going to the parking lot. At that moment, the man that was guarding their parking lot entrance came to us and started yelling at us in Bulgarian and was making nervous signs to drive back, out of the parking lot. I've tried to show him our room reservation but he ignored that and kept yelling at us to go back. Check-in starts after 2:00PM so at that time a huge line of people was created, it was crowded like in an airport check-in. After 1 hour of waiting got our room key. But surprise... there was no electricity in the room
Just the location, close to the beach. hotel staff and services are the worst I have ever seen in a 4 star hotel! will not give even a 2 star for staff and services. would never stay again at this again, and would not recommend to anyone.