Would you like to save as your currency permanently or for this visit only?
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
Animation team, quality of the meals The noise in the lobby at night that was easy to hear on the rooms from the first floor. The rates asked by the doctor in the hotel (free practice, not hotel hired).
Everything was ok. The pool was in use but nobody could use it because the water was too cold. We have got a rainy period and, unfortunately, the hearing system of the room was off all our stay.
good food, daily room cleaning, nice pools. I paid for a double room with sea view, but the sea was only a corner of the balcony. For a 4 star hotel, there should have separate rates partially full sea view and sea view.
location to the beach, food I ordered half board type of food, and I didn't know that for dinner I have to pay for glass of water , not wine, simple water or tea, when I booked it no any info about it
food is good and diversify but quite repetitive see view, on the 4-th floor, is in fact hotel Neptun Beach ( room 2437)
Hospitality,food and sea
I liked very much the pool area. The food was good.
The room was quite nice, very clean, and also the pool was ok, near the beach and very close from restaurants and shoops The food and drinks was very poor and was of low quality, I recoment not to take all inclusive
Good value for money.Especially liked that it had a big balcony. When we tried to pay for the room, the credit card did not work.So we had to try for about three times until we left.The inconvenience caused by a technical problem was sorted out eventually.
we need local currency frequently even all includive plan because we must pay for safetybox, deposit of bathtowel, at the seaside etc.
It said on the internet pay by card, and this was not the case they wanted cash, also the mini bars are all empty, and you could not buy a cup of English tea to take up to your room, only fruit tea, but they had English tea in the restuarant, as there were no tea making facilities in the rooms
It was quiet. The food and the room wasn't of 4 stars.
The hotel is close to the sea, breakfast is various, rooms are very spacious It's too noisy at night time (I had to close the balcony doors so my baby could sleep); I didn't see many smiles (I used to work in a 5 star hotel and I know a smile can make the difference)
Very good location, center of The Sunny Beach. They don't have parking lot enough for all guests, and also not too cheap if you look around. I could say double price than other hotels!
It was very central to every where in resort, however it was very noisy all night with being so close to all the night clubs. The staff could have been more helpful regarding babies needs, ie. there was no equipment in room for making bottles and a kettle was requested but declined. Considering it is rated 4 star this was very poor. The rooms were very basis again for 4 star standard, more like average 3 star.
very good location - center of the resort - the whole hotel is built with only a few mms thin walls and you hear absolutely everything from not only the rooms nearby but 3 or 4 rooms.
at the hotel nothing. the room was awfull.not 4 stars at all yes. room was dirty, bathroom was like in a 2 stars comunist hotel, it smelled, the a/c didn/t work properly and they gave me the worst exchange rate ever. they made me change euro in leva, then they made me pay the amount converted from euro and they calculated the euro at a huge difference. i travelled a lot with booking and in general, but this hotel.....
I liked a lot the location because it is in the centre of Sunny Beach near the beach, rooms are nice, food is good but dessert is poor.
Friendly staff, which always respond to customers request quickly and effectively. No wireless Internet access, which is normally available in hotels of relevant category. Improvement of room service would be desirable.
Location - near main street and beach, different food, clean service every day. Cold water in swiming pool, any bedding (only sheet and blanket).
Nice swimming pool The hotel lost my reservation and I had to wait some time to get the room. The dishes in the apartment in the kitchen were dirty. The room was definitely not 5 star. Although it is located not far from the beach, it has no beach facilities of its own - you have to pay for the deckchairs and umbrella.
nice rooms, nice lobby and other public areas no minibar, charge 15bgn to bring a bottle of water. lobby smells of restaurant during lunchtime
very nice rooms, very nice pool the hotel is not on the beach and NO rooms with sea view. Access in the rooms not from the reception, only from outside of the hotel
Great hotel facilities,good location, friendly staff. We had really good 2 week break.We have older kids and they could be very independant from us because of the facilities and location to beach and shopping etc Thought the buffet prices for non board guests was expensive.40lev for evening meal . Too expensive!!!! I think someone should keep a better eye on the gym.No shoes and young kids using it unsupervised! But thats just two tiny things. Over all it was fab!!!
A good point had the design of the hotel-good for pictures:) the pool area was big and clean with nice chairs and tables, perfect to relax but the water needs to be heated ;). The weithers were kind and smiling but it wont hurt if they try harder:) .I liked the large rooms but the bed cover needs to be cleaned and the shower door fixed. Good idea with the shops around the hotel, they helped my mood for the claudy day:P The food was dissapointing compared to other places Ive been, but I m defenetly a picky person, however the vegetables are not boiled well and the chicken not friend enough, but I had the buffet variety and I got to end full all the time.
very confortable room, impresive pool, the best choice for accomodation in Sunny Beach the restaurant' staff was not enough trained - moving very slow
1) had to wait 2 hours for room even though hotel was empty. 2) TV didn't work. Had to wait 1 hour while TV was replaced and then 2nd TV was fixed. 3) A/C didn't work. 4) Jacuzzi was cold - didn't work. All in all the stay was a joke
the facilities....room, spa, gym, pools, etc.
Great location. Pool area was excellent with huge main pool. Activities every day (we stayed in July) - water polo, water volleyball, petanque, shuffle board, kids mini disco. If we ever go back to Sunny Beach, we'll most likely choose this hotel for our stay. The lifts didn't work all the time.
Beach Location, Food choices, Clean rooms, Friendly stuff, English speaking stuff, Acceptance of any credit cards Weak and not sufficient cooling system in rooms and diner; overcrowded front area
The Victoria hotel is excellently located right on the beach and by all of the lively spots in the city. It is a beautiful and clean hotel with a great pool, delicious restaurant and nice bars. The staff was friendly and the service was great. I do not know why but everytime I stay in a hotel in Bulgaria I am not able to pay with a credit card. Upon check out the receptionist always explains that the credit card machine is broken and asks if we can pay with cash. I do not know if it is some sort of scam that they run or if they are trying to avoid taxes or something but it is quite bothersome. This has happened at every hotel I been.
excelent location, good price ans service
Staff very helpful
Clean hotel. Kitchenette very useful. Staff very friendly. Close to beach. Lovely pool. Breakfast not good
The outdoor swimming pool There was nothing
The aircondtion was so poor that you feel it's not even working, not only in our room but in all the rooms
The location is great, right next to the beach. The breakfast is excellent. The hotel pool is nice. The rooms are clean and comfortable, a lot of space, nice furniture. There was no parking space at the hotel but we found a paid parking nearby.
Comfort,cleanliness,2 lovely friendly ladies on the 6th floor. Only stayed on B/B basis but a good selection of food for breakfast. The pool was dirty.Would have liked a seaview room,felt upgrade could have been offered.
near at the beach and the staff are friendly
superb hotel, highly reccomended
Hotel has a private beach. Outside, the beach was quite crowded. Here was always free sunbed. Good breakfast, nice staff. Loud night bar on the street. Too bad for park view rooms.
great roomservice power failure from 10pm till 4am
the relaxing atmosphere few people of the personnel
Silent, Suitable for couples, romantic, excelent location, just open the door and go to the see. excellennt!!!! Nothing.
The only thing I liked is the hotel's location. Dislikes: The room had no electricity until 8PM and the receptionist didn't informed us about it when we checked-in. I had no parking place in their parking lot, I had to park in some private parking that I've found in the neighborhood. The towels in the bathroom had some dark stains (looked like old blood stains). The TV has a very bad signal, picture noise was very annoying. When I booked my room I've asked for a reservation for a parking place. That reservation was not taken into consideration by the hotel staff. When we reached hotel's location, we've drove to an alley that was going to the parking lot. At that moment, the man that was guarding their parking lot entrance came to us and started yelling at us in Bulgarian and was making nervous signs to drive back, out of the parking lot. I've tried to show him our room reservation but he ignored that and kept yelling at us to go back. Check-in starts after 2:00PM so at that time a huge line of people was created, it was crowded like in an airport check-in. After 1 hour of waiting got our room key. But surprise... there was no electricity in the room
Perfect location as it is located ion the middle of the promenade and across from the beach. The staff at reception were extemely slow! it took us 1.30 minutes to check in!
the size of the room the parking was full; very slow check out process uif you pay by CC- 45 minutes ; tasteless food; impolite maids
Close to the sea. not very expensive No AC in the restaurant. poor service in the reception
Just the location, close to the beach. hotel staff and services are the worst I have ever seen in a 4 star hotel! will not give even a 2 star for staff and services. would never stay again at this again, and would not recommend to anyone.
The place is very nice: very nice decor and our room was huge with seaside view(as we asked for). Swimming pools are great and clean. Food was ok and was changed daily so everyday there was something different,. Staff was very friendly and professional. We enjoyed it a lot. Also location is very convenient: with beach just few meteres across the road( so we were sunbathing next to the pool&still we could go and swim in the sea(it saves you some money on the bed as they charge on the beach). We already recommended this place to our friends and definetely we are coming back.
not much,the exterior and the breackfast the rooms,it's a big difference between what it's on your site and the reality.and the stuff,very unprepared
Liked that it was on the beach. Food was just ok but in sunny beach there is good food to be got.... Beds were very hard no comfort...
the hotel is bery well located, front of the sea and about 10 min by foot of the center of sunny beach. the staff of the hotel was the worst i ever seen. Very rude,unpolite and not prepared to be in a front desk or at reception. it seems that the hotel doesn´t have any director or any coordination.
the personel, who hirdly understood 3 words in English. We had to wait almost 2 hours in order to check in, even if at the reception desk there were 4 employees. Only one worked, the other ones were only looking at the one working and did nothing in the 2 hours that we had to wait until we received the key of our room. Around 15 persons had to check in before us and this operation lasted 2 hours....We have tried to pay for our stay from the first day we arrived. We were told it is impossible, because no one at the reception knows to cash money. The second day and the third day - the same. The day we had to leave, we were told the same, and that was the moment when I started to scream at the 18 years receptionist that this is impossible.
At least the show near the pool in the evening seems to be the only thing that worth money for staying there. The rate shows how much you can get for money you pay. Very noisy place, room refrigerator broken, antiques towels, room door with a little of push can be easily opened.Restaurant - broken plates, morning juice and coffee almost impossible to drink. The 4th star of this hotel - maybe someone can see it like a blink, we haven`t find it. We booked for two nights but in the morning we left in a rush... Id `s were held at the reception up to we checked out... By far I would not recommend this hotel for peoples looking for comfort and quiet.
cleaning room every day ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.................receptionist was arrogant and bored and assumes no responsibility. I spent 3 days (with reservations made in advance) and wanted to extend my stay another day. I was walking from one day to another, arriving in the situation that on the day of departure was not who I talk to gives me a sure answer ... previous evening departure I was told that the next morning to talk to hotel manager. at 9 I was told that I will speak to the manager at 11 and at 11 to be postponed for 15 hours, 11.12 hours Check-out had to do .... the version I was proposed to have my luggage was checking out, move them in the lobby and wait for a response until 15 o'clock. Yet given the fact that I expressed the option of extending the stay of two days ago. To all this I I was told not even an ordinary 'sorry' from a reception so bored (was a little brunette girl) that I have the feeling that something bothered her. Too bad, the hotel promised much.
It was very noisy up to 5.30 in the morning. Would not stay there again
hotel central for everything this hotel catered for 18 to 30s we had no sleep for the first week moving rooms 4 times they were running up and down the corridors and banging on doors till 4 and 5 in the morning we will never go back
I disliked many things: 1.cleaning of the room which was horrible (dirty sheets, no change of towels, bad smelling in the bathroom); 2. For the payment of the rooms, instead of taking from my account only 390 eur, they have taken in leva 780 leva, so almost 400 eur...; 3. There was plenty of food, but miserable; 4. The location was not so close to the beach, as I thought would be when booking it.
In the center of Sunny Beach, good food, free parking, good value for money. No internet in the room, only in the loby.
It's a young hotel (stated 18-30). I enjoyed the most the fact that most of the customers where in my age range. The staff (specially the cleaning ladies) weren't so professional all the time. Probably because it's difficult to be with 20 yo customers focused mainly on drinking. But still...