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We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
It was quiet. The food and the room wasn't of 4 stars.
Very good location, center of The Sunny Beach. They don't have parking lot enough for all guests, and also not too cheap if you look around. I could say double price than other hotels!
I liked a lot the location because it is in the centre of Sunny Beach near the beach, rooms are nice, food is good but dessert is poor.
The hotel is close to the sea, breakfast is various, rooms are very spacious It's too noisy at night time (I had to close the balcony doors so my baby could sleep); I didn't see many smiles (I used to work in a 5 star hotel and I know a smile can make the difference)
It said on the internet pay by card, and this was not the case they wanted cash, also the mini bars are all empty, and you could not buy a cup of English tea to take up to your room, only fruit tea, but they had English tea in the restuarant, as there were no tea making facilities in the rooms
at the hotel nothing. the room was awfull.not 4 stars at all yes. room was dirty, bathroom was like in a 2 stars comunist hotel, it smelled, the a/c didn/t work properly and they gave me the worst exchange rate ever. they made me change euro in leva, then they made me pay the amount converted from euro and they calculated the euro at a huge difference. i travelled a lot with booking and in general, but this hotel.....
very good location - center of the resort - the whole hotel is built with only a few mms thin walls and you hear absolutely everything from not only the rooms nearby but 3 or 4 rooms.
Location - near main street and beach, different food, clean service every day. Cold water in swiming pool, any bedding (only sheet and blanket).
It was very central to every where in resort, however it was very noisy all night with being so close to all the night clubs. The staff could have been more helpful regarding babies needs, ie. there was no equipment in room for making bottles and a kettle was requested but declined. Considering it is rated 4 star this was very poor. The rooms were very basis again for 4 star standard, more like average 3 star.
Friendly staff, which always respond to customers request quickly and effectively. No wireless Internet access, which is normally available in hotels of relevant category. Improvement of room service would be desirable.
location to the beach, food I ordered half board type of food, and I didn't know that for dinner I have to pay for glass of water , not wine, simple water or tea, when I booked it no any info about it
we need local currency frequently even all includive plan because we must pay for safetybox, deposit of bathtowel, at the seaside etc.
Animation team, quality of the meals The noise in the lobby at night that was easy to hear on the rooms from the first floor. The rates asked by the doctor in the hotel (free practice, not hotel hired).
good food, daily room cleaning, nice pools. I paid for a double room with sea view, but the sea was only a corner of the balcony. For a 4 star hotel, there should have separate rates partially full sea view and sea view.
Everything was ok. The pool was in use but nobody could use it because the water was too cold. We have got a rainy period and, unfortunately, the hearing system of the room was off all our stay.
I liked very much the pool area. The food was good.
The room was quite nice, very clean, and also the pool was ok, near the beach and very close from restaurants and shoops The food and drinks was very poor and was of low quality, I recoment not to take all inclusive
food is good and diversify but quite repetitive see view, on the 4-th floor, is in fact hotel Neptun Beach ( room 2437)
Good value for money.Especially liked that it had a big balcony. When we tried to pay for the room, the credit card did not work.So we had to try for about three times until we left.The inconvenience caused by a technical problem was sorted out eventually.
Hospitality,food and sea
Great hotel facilities,good location, friendly staff. We had really good 2 week break.We have older kids and they could be very independant from us because of the facilities and location to beach and shopping etc Thought the buffet prices for non board guests was expensive.40lev for evening meal . Too expensive!!!! I think someone should keep a better eye on the gym.No shoes and young kids using it unsupervised! But thats just two tiny things. Over all it was fab!!!
very confortable room, impresive pool, the best choice for accomodation in Sunny Beach the restaurant' staff was not enough trained - moving very slow
A good point had the design of the hotel-good for pictures:) the pool area was big and clean with nice chairs and tables, perfect to relax but the water needs to be heated ;). The weithers were kind and smiling but it wont hurt if they try harder:) .I liked the large rooms but the bed cover needs to be cleaned and the shower door fixed. Good idea with the shops around the hotel, they helped my mood for the claudy day:P The food was dissapointing compared to other places Ive been, but I m defenetly a picky person, however the vegetables are not boiled well and the chicken not friend enough, but I had the buffet variety and I got to end full all the time.
the facilities....room, spa, gym, pools, etc.
Great location. Pool area was excellent with huge main pool. Activities every day (we stayed in July) - water polo, water volleyball, petanque, shuffle board, kids mini disco. If we ever go back to Sunny Beach, we'll most likely choose this hotel for our stay. The lifts didn't work all the time.
nice rooms, nice lobby and other public areas no minibar, charge 15bgn to bring a bottle of water. lobby smells of restaurant during lunchtime
very nice rooms, very nice pool the hotel is not on the beach and NO rooms with sea view. Access in the rooms not from the reception, only from outside of the hotel
Nice swimming pool The hotel lost my reservation and I had to wait some time to get the room. The dishes in the apartment in the kitchen were dirty. The room was definitely not 5 star. Although it is located not far from the beach, it has no beach facilities of its own - you have to pay for the deckchairs and umbrella.
1) had to wait 2 hours for room even though hotel was empty. 2) TV didn't work. Had to wait 1 hour while TV was replaced and then 2nd TV was fixed. 3) A/C didn't work. 4) Jacuzzi was cold - didn't work. All in all the stay was a joke
Clean hotel. Kitchenette very useful. Staff very friendly. Close to beach. Lovely pool. Breakfast not good
The aircondtion was so poor that you feel it's not even working, not only in our room but in all the rooms
Staff very helpful
near at the beach and the staff are friendly
Comfort,cleanliness,2 lovely friendly ladies on the 6th floor. Only stayed on B/B basis but a good selection of food for breakfast. The pool was dirty.Would have liked a seaview room,felt upgrade could have been offered.
The location is great, right next to the beach. The breakfast is excellent. The hotel pool is nice. The rooms are clean and comfortable, a lot of space, nice furniture. There was no parking space at the hotel but we found a paid parking nearby.
The outdoor swimming pool There was nothing
The Victoria hotel is excellently located right on the beach and by all of the lively spots in the city. It is a beautiful and clean hotel with a great pool, delicious restaurant and nice bars. The staff was friendly and the service was great. I do not know why but everytime I stay in a hotel in Bulgaria I am not able to pay with a credit card. Upon check out the receptionist always explains that the credit card machine is broken and asks if we can pay with cash. I do not know if it is some sort of scam that they run or if they are trying to avoid taxes or something but it is quite bothersome. This has happened at every hotel I been.
Beach Location, Food choices, Clean rooms, Friendly stuff, English speaking stuff, Acceptance of any credit cards Weak and not sufficient cooling system in rooms and diner; overcrowded front area
excelent location, good price ans service
great roomservice power failure from 10pm till 4am
Silent, Suitable for couples, romantic, excelent location, just open the door and go to the see. excellennt!!!! Nothing.
the relaxing atmosphere few people of the personnel
superb hotel, highly reccomended
Hotel has a private beach. Outside, the beach was quite crowded. Here was always free sunbed. Good breakfast, nice staff. Loud night bar on the street. Too bad for park view rooms.
Perfect location as it is located ion the middle of the promenade and across from the beach. The staff at reception were extemely slow! it took us 1.30 minutes to check in!
Just the location, close to the beach. hotel staff and services are the worst I have ever seen in a 4 star hotel! will not give even a 2 star for staff and services. would never stay again at this again, and would not recommend to anyone.
Location only Staff at the front deck. Room was very very old and dirty Mattress was very unkomfortable . Elevator did not work. There was very weird smell in the room.
The only thing I liked is the hotel's location. Dislikes: The room had no electricity until 8PM and the receptionist didn't informed us about it when we checked-in. I had no parking place in their parking lot, I had to park in some private parking that I've found in the neighborhood. The towels in the bathroom had some dark stains (looked like old blood stains). The TV has a very bad signal, picture noise was very annoying. When I booked my room I've asked for a reservation for a parking place. That reservation was not taken into consideration by the hotel staff. When we reached hotel's location, we've drove to an alley that was going to the parking lot. At that moment, the man that was guarding their parking lot entrance came to us and started yelling at us in Bulgarian and was making nervous signs to drive back, out of the parking lot. I've tried to show him our room reservation but he ignored that and kept yelling at us to go back. Check-in starts after 2:00PM so at that time a huge line of people was created, it was crowded like in an airport check-in. After 1 hour of waiting got our room key. But surprise... there was no electricity in the room
the personel, who hirdly understood 3 words in English. We had to wait almost 2 hours in order to check in, even if at the reception desk there were 4 employees. Only one worked, the other ones were only looking at the one working and did nothing in the 2 hours that we had to wait until we received the key of our room. Around 15 persons had to check in before us and this operation lasted 2 hours....We have tried to pay for our stay from the first day we arrived. We were told it is impossible, because no one at the reception knows to cash money. The second day and the third day - the same. The day we had to leave, we were told the same, and that was the moment when I started to scream at the 18 years receptionist that this is impossible.
the hotel is bery well located, front of the sea and about 10 min by foot of the center of sunny beach. the staff of the hotel was the worst i ever seen. Very rude,unpolite and not prepared to be in a front desk or at reception. it seems that the hotel doesn´t have any director or any coordination.
the size of the room the parking was full; very slow check out process uif you pay by CC- 45 minutes ; tasteless food; impolite maids
not much,the exterior and the breackfast the rooms,it's a big difference between what it's on your site and the reality.and the stuff,very unprepared
The place is very nice: very nice decor and our room was huge with seaside view(as we asked for). Swimming pools are great and clean. Food was ok and was changed daily so everyday there was something different,. Staff was very friendly and professional. We enjoyed it a lot. Also location is very convenient: with beach just few meteres across the road( so we were sunbathing next to the pool&still we could go and swim in the sea(it saves you some money on the bed as they charge on the beach). We already recommended this place to our friends and definetely we are coming back.
Close to the sea. not very expensive No AC in the restaurant. poor service in the reception
Liked that it was on the beach. Food was just ok but in sunny beach there is good food to be got.... Beds were very hard no comfort...
Hotel Globus is located perfectly in Sunny Beach and can be categorised by a value of money hotel. The buffett food was very poor and even the massage options were poor.
The view from the balkony:Sea and street activity. A more refined,gourmet restaurant.
The hotel was really ...... Dirthy place,the food is bad
the breakfast was very poor and bad