Would you like to save as your currency permanently or for this visit only?
We didn't realize that we would be so near beach access. We had to walk about half a block to a stoplight and cross the busy PCH, but we were delighted by the nice walking trails (sidewalks) and quiet beach so nearby. We had nice suite with a king size bed. We enjoyed our stay.
For an older building upkeep has been good. I keep coming back because of the location so close to the beach. Newly remodeled bathroom doors should have better privacy.
The only thing we liked was the website. Terrible Terrible lobby, rooms are very old and smell nasty, A/C is old Noise and doesn't work, the TV didn't work its was like working only on 3 or 4 channels, the towels looked dirty, we will never stay there again or any travaloge. Ron
I called the front desk asking if there's a way to secure an ocean view room if I book through kayak, the person who answered the phone said yes. I was not able to find a way hut booked a room anyway. Once I checked in, the same person that helped me on the phone charged me am additional $35 to switch, a little frustrated, I said okay. I got more frustrated when I realized that almost all of the rooms were empty that evening and thy could've offered it to me as a courtesy. Also, asked the front desk for some salt but they didn't have any. Room was not clean, especially the bathroom. Will not return nor recommend to anyone. For the price, there are other hotels with better service and facilities.
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
The grounds, the staff was friendly and helpful, bed was comfy, pool area and 24 hour marketplace were very nice. Paying for parking, odd odor on the different floors, no cold water, half-closed shower door.
Loved the market place and the Dj at the bar in the evenings!
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
TOO LARGE THROUGHT IT WAS A BOUTIQU
Comfort No room service Weird shower stall that is made so its hard to reach handles
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
Loved the pools and access to so many things around the hotel The smoke detectors went off at 3:15 am in both the hallway and 1 of our 2 room suite! A neighbor then began yelling at someone else about having a cigarette. We even had to change from our original room due to the lingering smell of smoke from previous guests.
The hotel was clean and location was fantastic. No parking. I was charged a 25$ fee per day as a "resort fee". I have never seen this in my entire life, and this fee was not included when I made the booking. I feel cheated by kayak. Complained to reception at checkout and they said all I can do is email kayak.
Probably the most excellent staff at any Hyatt, I have ever stayed. It was my daughter's 9th birthday and they made her feel like a million bucks. Send a card to the room signed my more staff members than I have family. The pools are great. The water slides are even better and the beach is clean and well-maintained. I will be coming back.
Service,food and property was good .Beach location was wonderful
Great location with everything you could ever want in a resort hotel.
Our hotel reeked of smoke even though it was considered a non-smoking room. I wouldn't have minded except that I have two young children and the hotel was at 100% capacity. Also, $38/night for parking is a little ridiculous.
The staff was absolutely amazing. So friendly and accommodating. Really made the hotel something special. The shower/bathroom wasn't great, and the walls were paper thin. Also, the bed wasn't very comfortable.
The hotel was very accommodating and the staff was nice. They had all the amenities from beech crushers to surf boards. The kids had fun in the pools and roasting marshmallows. All around great time!!!! The long walk to the room from the lobby!
Beach front location. Not worth it, deluxe king $536 was dated and noisy on the ground floor. Lots of extra charges - rest fee $25, valet $36, breakfast allowance $75, if two people take the buffet and have a coffee each that's already over the $75 allowance! Rude, defensive front desk. Very unimpressed.
Very quiet and relaxing. The grounds are well kept, the room was very spacious. There are a lot of activities and the location of the hotel is great, you can drive to the beach in 5 minutes, fashion island is next door and Sherman's gardens are just down the road. Parking is expensive ($25/day) and the lot is a bit of a hike from the hotel depending on which room you have.
Pool area not cleaned up well....needs facelift badly! Bar Mitzvah at hotel was noisy at night. Expensive self-parking ($27 per day) and "resort fee" ($25 per day) adds significant cost to room.
Maybe decor needs updating
The staff was very friendly and accommodating. The grounds were very nice with lots of places to sit and enjoy them. They have concerts on Friday night and they are quite loud, we were not notified they would be going on. I think that guest should be advised when they make their resevations.
Great gym and pools. Very nice outdoor setting. Parking costs additional $35/ day. Rooms are clean but feel old and cheap. They add 20% tip to the bill for any service provided...food.
Gorgeous landscape and places to relax. Kids at adult only pool!
Close to Newport restaurants Found used silverware outside door at 4pm checkin. At 11:30pm silverware still there. Found used eyelashes on sink at checkin. No bathtub. Disappointed stay for the $220 nite rate
Nothing The towels were cheap, resort and valet fees were excessive. I felt like I was staying in the holiday inn. Will never go back.
The room was very nice and modern. Valet parking efficient. The resort fee was an unnecessary and unreasonable charge. The Friday night brunch is $50 apiece and worth under $20. They served dried our turkey breast at the carving station that had to be covered in gravey. The beef chunks were very tough. Don't eat there. Bring snacks and drinks. A bottle of beer is $4.50 the resort store. Poolside service is only during summer. This is Southern California. Summer is year around.
The staff are very helpful and cheerful. Bar area is limited and subject to a lot of noise from families passing through or as part of a large concert crowd that can dominate the whole area at weekends. The resort is more than walking distance to most other shopping or restaurant areas or the beach. No quiet area for a drink and conversation.
Not much See above
The water slide for kids was pretty cool and the food was good, although pricy. Self parking is really far from the rooms. Plus you have to walk up a steep hill to get from the parking to your room. They don't have ramps to some of the areas. Had to carry out stroller down to the pool with the slide. The walls in rooms are really thin. Our room was next to the maid service room so pretty much the whole nights we would hear door slamming, people talking and carts being moved around. On our last night we could hear a couple arguing in the next room for like an hour. We could literally hear every word. We had two small children with us so all the noise would wake them up. Pictures on the web look nice but in real life the hotel is not even close to it. The lobby is the only nice area in the hotel.
Excellent service. Staff were very helpful and friendly!
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Just about everything You can't order movies
staff was good, the place was clean, adequate free parking. Rooms were quiet despite being 1/4 mile from the busiest freeway in the world. the decor. oldy-worldy dark wood furniture, heavy red drapery, wrought iron lighting fixtures, the same ship in a stormy sea print in every room. what is the point?
Clean rooms, upscale atmosphere, courteous staff. GREAT BREAKFAST!
Room was spacious, clean and comfortable. The hot tub was up and running even during inclement weather. Extremely clear water and a great temperature. Perfect after a day of work! No complaints!
The greeting by front desk @ 3:00AM after a horrendous flight from east coast was so very welcome. That attitude was evident during my entire four night stay. Marriott has never forgotten that hospitality is about the people, more than just a place to rest your body. This was an overall great experience. I do not have a single suggestion on improving anything I experienced
It was close to malls and movies. Not the best views in Newport
Spa was amazing! Pay for parking and taking extra money for deposit
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
The friendliness of the staff
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
We booked the hotel on a whim during our road trip and were very pleasantly surprised by the atmosphere, the quality and and vibe of the hotel. It was in a great location really close to the beach, food and shopping. Friendly staff. Would stay again! Having to sign up for a membership for the wifi was not ideal.
This is a great location in Huntington Beach, across the street from the beach and the pier. We loved the cool factor of the hotel and the modern design. The casual beach atmosphere and friendly staff was a treat. We loved the free use of the bicycles.
The hotel is so cute, refreshing and close to the beach! Walking distance to everything! Loved it!! Nothing!
Clean hotel and friendly staff. Great location!
Room did not have a couch/pullout bed like it was shown in the picture. Hotel did not want to work with me about switching rooms. Had to ask for blankets to build a bed on the floor.
nice spacious balcony Was given a room on main floor almost directly off common area, but I suppose someone has to get that one... no ice machine on our floor. Balcony separated from neighbors' by a couple of floor planters--not very secure.
Close to beach, friendly staff. Was everything I was looking for in a beach side hotel. Wish I was able to stay for longer than one night. I was caught off guard with the $35 mandatory valet fee.
Hotel is 1 block from Main Street and view of the pier. Terrific stay.
The people who work here are wonderful. Everyone was friendly and professional. Location is great if you want to be in downtown Huntington Beach. I've stayed at other Kimpton Hotels and found them quirky and charming. This one is a boutique hotel without the charm of a boutique hotel. They also charge a daily resort fee of $25 (plus $3 tax). In no way is this a resort. There is no pool, no spa and if you get a courtyard view room, no view of anything but the courtyard. As someone else noted, the parking fee is hight but it's consistent with charges for all the parking garages in the area.
The bathroom was great and the bed was very comfortable. The restaurant was just fair.
Got a great deal great location! Be prepared for the $30 parking fee.
The staff was very friendly and they surprised us a an anniversary treat!! The room was beautiful and the bed was super comfy! Valet is mandatory and quite expensive!
Mattress was comfy. No self parking option. Valet $32 but half price for hybrid vehicles.
$32/night mandatory valet parking is ridiculous. Other than that, nice place.
It was all very beautiful, nice comfortable bed. Everything seems nice, new, and fresh. Amazing internet speed. Seems very executive. No where nearby will have free or cheap parking. I paid $30 bucks for parking overnight and $20 for wifi. Room was decently priced, but it was so fancy i didn't want to take the complimentary soaps just incase they'd charge me for that too.
Below average service Room had a weird smell. Asked reception to change my room and they said that they couldnt. They told me that I would need to upgrade and pay the price difference. Cleaning service were cleaning empty rooms at 10 pm while we were trying to sleep. 32$ parking per night in an area where it should be free. Better options out there. Definitely not returning.
We booked a single King. We got a tiny room with two double beds. Said they were out of Kings. Said they don't guarantee requests for online bookings. We were very disappointed. They did move us the second night but there was a constant banging noise in the vent so we couldn't sleep. We were treated like second class boarders. Parking is $32 a night with no option. The breakfast was not up to Fairmont standards. We will not stay there again.
$32 for parking! My god.
The rooms need to be updated.
Clean an beautiful room I did not like paying $32 to valet our car for one night
Quiet room, good gym, nice pool area, friendly staff. Limited food options (restaurant closed for lunch on Saturday), mediocre TV reception (channels and quality), room looked a bit tired.
Reasonably priced. Across the street from the beach. Great staff all around. Only one restaurant on premises.
The manager was awesome!!! So understanding and helpful The pictures did not show what the hotel looks like whatsoever. The lobby and facilities were extremely outdated, although the room was nice. The poolside service was awful-- we asked for water and he brought us bottles water and was going to charge us something like $5 per bottle so I asked for a cup of water instead, which he said they don't serve because "it tastes bad." But he served it to the person next to us. I then went to the bar and got a cup of water. The bartender was also very nice and accomadating!
The hotel's proximity to the beach is great. They have a wonderful restaurant with ocean views--very nice. The walls are paper thin--you can hear everything from people talking to dogs barking (it's a pet friendly hotel). Also, the fridge in the room would start buzzing every hour and wake us up. The staff was not very polite when we asked if we could switch rooms (we paid for a nice ocean view room and instead got an ugly view of a construction site). The driver of the shuttle who took us to Main Street was telling us how much nicer the Hyatt down the street is (next time I'll stay there!).
Staff was friendly The hot tub was closed the entire time. The gym was closed for one of the 3 days we were there. Valet parking is $35/day extra, bike rentals extra...no amenities and not cheap!!!
Very relaxing, wonderful food and brilliant staff. Did not use Spa. Pool was good. We had to move rooms as there was building work on that side of the hotel. Very surprised that they even put guests in such rooms as work started as early as 5am and we did not sleep after that time.
Excellent customer service. Everything was great!
everything except the HOT, HOT, HOT weather. could not get hotel room cool enough in face of heat wave (25 degrees above expected temperature).
Hotel was beautiful, staff was courteous and friendly. $29/day for valet parking when no public parking was available. This added an additional 10% to the total cost of my stay. Ridiculous.
Nice hotel which is close to PIMCO and Pacific Life Insurance
Great location - right across from Fashion Island shopping center. Easy access to restaurants, movies, shopping. Staff was very courteous and friendly. This was my second stay here. I would come back.
The Hotel was truly five star, excellent staff and the rooms were great. Good location but you need a car to get anywhere in California. The Fashion Island shopping centre is next door and offers alternative dining options. This was our first visit to Newport Beach and the Hotel was a positive start to a great trip. As with most west coast hotels the parking costs do increase the cost of staying but overall this was a minor issue.
The decor was awesome A little pricy
We come back regularly. The hotel is well appointed and the staff is very professional. Rooms are comfortable and view to ocean side over fashion island is super. Oak Grill Room on the deck for breakfast is a treat.
Very nice & comfortable rooms Wonderful staff. Very helpful & personable Nothing. All was good
I think the valet parking fee was too high. There wasn't any options provided to self parking. You had no choice but to pay $32 parking fee.
The location was perfect close to shops, restaurant with easy access. The hotel rooms were very comfortable & roomy. The staff was excellent, exceeded any expectations. My toilet had some trouble flushing but aside from that no problems. Please do not print that for public use.
The staff were great especially Mica
Parking should be more clear that it is charged.. I would have rather just ubered there
The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels. The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.
They charge $25 for parking and there are no other parking options.
Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.
Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain
$28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.
Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach! Other than noise from remodeling, I love love love this location!
Nice hotel The room service stops at 11pm and bar closes at 11:30pm
The air conditioner stopped working the last night
Friendly staff Good views from room Very poor (unusable) internet signal in room Gym and pool could be better Outdated decor
Comfortable beds I like to workout and the gym was less than adequate and the equipment definitely needs to be updated.
Awesome windows, comfy bed, very clean.
Everything was perfect, exactly what I expected! The pictures do the facilities justice!!! I was not disappointed in the least bit.
I travel a lot and have stayed in a variety of different hotels and this surprisingly ranks amongst my favorite. I was a little hesitant coming to this hotel based on some of the reviews from other sites and by no means does this hotel come in short on anything. Would definitely stay here again and recommend.
The shower was nice. The wi-fi connection was awful. Kept getting dropped. Worst wi-fi ever. They don't offer a wired connection alternative. Our room was really cramped for three adults. Our son attempted to sleep on the provided roll-away bed, but it was unrelentingly crappy. He ended up sleeping with just his feet on the bed and most of his body in a padded chair. They charge $18 to park in a cramped parking lot that's located in a business park. Felt ripped off. For some reason this Wyndham didn't even show up on our GPS, and we have the latest maps. Maybe it was trying to tell us something?
Friendly, clean, nice atmosphere, and complimentary breakfast! Parking cost isn't mentioned on third party websites
There was a bunch of teenagers staying in the room next to us and they kept hanging out in the hall and knocking on the doors, from their room and the room across from them. The walls were too thin and we could hear them all night. They finally settled down at 3:30am. So I didn't sleep too well.
The room was very clean and spacious. The fridge and microwave was a plus and made it convience during my stay. The front desk receptionists were all polite and friendly. Nice size room and free WiFi. It is literally next to a police station so hearing sirens in the middle of the night was annoying. The bed was not comfortable at all. The pillows and blanket was terrible, it was like sleeping in a hospital bed. This hotel solidly looks nice and everything, but I'm just disappointed I wasn't able to get a good sleep, hence, the reason of my stay was to catch up on sleep and my work.
Very friendly and professional greeting and check in. Clean room. Slight musty smell in room.
Love the incentive to forgo Housekeeping daily in exchange $5 voucher. Some aspects seemed a little dates (ie the elevator, room furniture).
Loved that I was able to do early check in and was offered complimentary late check out. Enjoyed the elegant atmosphere. The heated pool was our favorite. Walking distance to dinner and to the mall to do some shopping. Parking was a bit expensive $27.00 to be exact.
It was clean, upper scale, and was treated well.
We paid $158 per night plus taxes and $20 per night self parking. It was convenient, clean, and comfortable. Front door staff and housekeeping were helpful and friendly.
Location. Starbucks inside hotel. Great bath amenities. There was one issue with the bedding upon arrival. Other than that, was a very nice experience.
The staff at Check in was not exactly accommodating to the people in line. The gentlemen behind the counter was having a conversation about non work related subjects with a guest, although claiming it to be hotel and check in related, while we stood in line for 15-20 minutes. For a 4 star hotel, the check in process was not that of a 4 star rating. The check in process is more of a 1 star.
Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect Nothing Unless they wanted me to get a free stay ????
Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet. We enjoyed the entire experience. There wasn't anything we didn't like.
I love the Area and the building and its surroundings
Close to the mall. No clean rooms available upon arrival. It took 40min waiting in the lobby to get a room that was already reserved.
House cleaning didn't wake me up at 7 am which was nice Parking $25; tv didn't work; iron didn't work.
veronica was very helpful showing my wife and i the wayto the pool she went out of her way to help us when i booked breakfast buffet was included when i arrived and try to get our voucher for breakfast the desk said it was not included this added 100 more dollars to my stay so all in all it was not a great deal
The rooms were large and comfortable as was the bed. After a long day of sightseeing, with very tired bodies, it was nice to get into bed and relax. Early on Sunday morning about 0830, the power went out. And it stayed out. We checked the internet for Southern Cal Edison, the power company, and it showed the outage and also said it was out til 2:00 pm. When we checked out, the front desk staff said they knew about the outage but it wasn't supposed to be as long as it ended up to be. A couple of issues here, one, they should have notified everyone staying there by letter in the room or give them notice that there was a scheduled outage and what time. Two, what would have happened if someone got hurt, say, they were in the shower that morning with no notice and the were in a pitch black bathroom because that's how dark the bathroom is with no lights. Other than that, nice hotel, but parking and valet were expensive ($25 overnight and $33 for valet).
Nothing Wifi never worked although several attempts with staff to fix issue Executive lounge sub par Room sub par Parking charge per day too expensive
The restaurant service was the worst service I have ever experienced in 35 years of travelling to the USA. The waiter at breakfast on both mornings was the worst I have had anywhere in the world.Despite complaining on the first morning the service was the same the next day
The staff was very friendly and accommodating at the front desk, restaurants, housekeeping, and pool. Room was big and it was nice getting bottled water every day. Food at the restaurant (lunch) was surprisingly good and sitting outside by the bay was enjoyable. Overall, the facility was "tired" and is in need of renovations. Especially, the pool area lounges and chairs were old and stained. We prefer fitted sheets (which these were not) and carpets throughout the hotel (room, elevator, halls) need attention. We were told by one of the maintenance personnel who was in our room to fix a sliding shutter door, that the hotel was be remodeled within the next 3 months which is encouraging. Location was somewhat of a catch-22. It was nice being on the harbor but you really couldn't walk anywhere to shop or eat. Must have car if you want to go anywhere off site. Overall, we had a good time.
Our room had such a great view of the bay. It was very relaxing and quiet. We kept the balcony doors open almost the whole time! The staff was very polite and accommodating whenever we asked for anything. The first room we were put in, the shutters were broken and would not close for privacy. As soon as I called down, they had someone come up and move us 5 doors down within minutes. The staff was very polite and helpful.
Heat didn't work. Charged $28 for parking without alerting us in advance. Room was completely standard of any hotel. Room service forgot our dressing, and the food was subpar
Great room on marina. It took over an hour to check in. Hotel did not have my Kayak reservation right and I had to spend a lot of time on the phone getting it straight. Also, make sure you get a room with a water view.
Good location. They are charging you for a bottle of red wine that is in your room. They tell you as they are giving you the key that it's included in the price - well we didn't drink the wine nor did we want to pay for it. It doesn't matter that if you don't want it - you are paying for it anyway, how ridiculous!
Rooms are very nice with 4 star amenities. mix of families, locals and travelers First night room was noisy due to being close to event space. They switched rooms for me next night with an upgrade and waved resort fee. Very professional and accommodating staff.