Overview

JW Marriott Hotel Surabaya
Top Business Hotel

JL Embong Malang 85-89, Surabaya 60261, Indonesia
+62 315 458 888

$81+

Rates
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Overall guest ratings

8.9/10 Excellent
Based on 1,219 reviews
See all reviews

Review highlights

  • 9.5
  • 9.3
  • 9.1
  • 5.1

Good to know

  • Comfortable beds
  • Friendly service
  • Spacious rooms

Nearby

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    Amenities

    • Free Wi-Fi
    • ATM on-site
    • A/V equipment rental
    • Business center
    • Car rental
    • Childrens programs
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Wheelchair accessible
    • Spa
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Night club
    • Kitchen/Kitchenette
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Free Internet
    • Pets not allowed
    • Free parking
    • Free long-term parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall Rating

    8.9 Excellent
    Based on 1,219 reviews
    • 9.5 "World class service."
    • 9.3 "Very comfortable."
    • 9.1 "Terrific location."
    • 8.1 "Breakfast is good."
    • 7.8 "Nice rooms."
    • 5.1 "Vibe was decent."
    • 3.4 "Internet is poor."
    View all review categories

    Overall Rating

    8.9 Excellent
    Based on 353 reviews
    • 9.6 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.1 "81% said the reception staff was great."
    • 9.1 "Terrific location."
      9.1 "91% liked the proximity to shopping."
    • 8.3 "Breakfast is good."
    • 7.4 "Nice rooms."
      9.9 "99% thought rooms were spacious."
      7.1 "71% said rooms were clean."
      9.2 "92% said the beds were comfortable."
    • 6.0 "Pool is mediocre."
    • 4.5 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."

    Overall Rating

    8.8 Excellent
    Based on 341 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      8.2 "82% thought the service was very professional."
    • 9.2 "Very comfortable."
      9.8 "98% thought rooms were spacious."
      9.1 "91% said the beds were comfortable."
    • 8.9 "Location is great."
    • 8.4 "Breakfast is good."
    • 8.2 "Rooms are great."
      9.8 "98% thought rooms were spacious."
      9.1 "91% said the beds were comfortable."
      7.1 "71% said rooms were clean."
    • 5.2 "Vibe was decent."

    Overall Rating

    8.5 Excellent
    Based on 341 reviews
    • 9.7 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
    • 9.4 "Very comfortable."
      9.9 "99% thought rooms were spacious."
      9.1 "91% said the beds were comfortable."
    • 9.2 "Terrific location."
      9.3 "93% liked the proximity to shopping."
    • 8.4 "Breakfast is good."
    • 8.2 "Rooms are great."
      9.9 "99% thought rooms were spacious."
      7.5 "75% said rooms were clean."
      9.1 "91% said the beds were comfortable."
    • 5.4 "Vibe was decent."

    Overall Rating

    8.6 Excellent
    Based on 182 reviews
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 9.3 "Very comfortable."
      9.8 "98% thought rooms were spacious."
      9.1 "91% said the beds were comfortable."
    • 9.0 "Terrific location."
    • 7.5 "Good breakfast."
    • 7.4 "Nice rooms."
      9.8 "98% thought rooms were spacious."
      9.1 "91% said the beds were comfortable."
    • 4.6 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
    Hotel type
    Guests say it is the perfect hotel for a city trip.
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Spacious rooms"
    data provided by TrustYou

    Recent Reviews


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