JW Marriott Hotel Surabaya

The elegant rooms at the hotel provide a mini bar, plus all the essentials for a comfortable stay. Each room has its very own bathroom with a hair dryer, bathrobes, and slippers. Some guests mentioned that the bed was huge and the pillow was very comfy.

Yes, the hotel provides on-site parking and valet parking, making it convenient for guests who are driving. Additionally, there is a free shuttle service available for transportation.

Guests have praised the hotel's amazing breakfast and dinner, with a wide variety of delicious food. Some guests also mentioned that the breakfast buffet spread was good and that the restaurants and bars are awesome.

While some guests mentioned that the room environment felt a bit old, they also noted that everything worked perfectly, and the rooms were spacious and nicely decorated. However, a few guests mentioned concerns about the cleanliness of the wall-to-wall carpeting and the need for better maintenance of the furniture.

Guests have highlighted the excellent service and the friendly staff at the hotel. Some guests also mentioned that the staff was fantastic and very nice, creating a relaxed and welcoming mood. However, a few guests expressed concerns about the unfriendliness of some staff members and the slow check-in process for groups.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Guests appreciated the convenience of the hotel's free shuttle service. Utilize this service to explore nearby attractions such as Tunjungan Plaza and BG Junction.

Guests spoke highly of the executive lounge, praising the friendly staff and excellent food. Consider upgrading to a room with access to the executive lounge for a more luxurious experience.

The hotel's health club, including the sauna and fitness center, received positive feedback. Take some time to indulge in these facilities for a relaxing experience.

Some guests noted that rooms facing the street experienced noise from traffic and events. If you're sensitive to noise, consider requesting a room away from the street.

Guests enjoyed the evening entertainment offered by the hotel. Consider spending an evening at the hotel's night club or enjoying live music for a memorable experience.

Guests appreciated the convenience of the hotel's free shuttle service. Utilize this service to explore nearby attractions such as Tunjungan Plaza and BG Junction.

Multiple guests praised the hotel's breakfast, describing it as varied and delicious. Make sure to indulge in the breakfast spread during your stay.

The hotel's concierge service received positive feedback for being helpful and accommodating. Don't hesitate to seek their assistance for recommendations and bookings.

For a truly luxurious experience, consider upgrading to a two-bedroom executive apartment, which was highly recommended by a guest for its spaciousness and comfort.