JW Marriott Hotel Surabaya
Photos of JW Marriott Hotel Surabaya
Overview
Situated in Surabaya, JW Marriott Hotel Surabaya is an easy drive from Ampel Mosque and provides on-site parking. It features a fitness center, as well as a Jacuzzi, a free shuttle service and an outdoor pool.
Guests of JW Marriott Hotel Surabaya can indulge themselves with a range of relaxation facilities at JW Marriott Health Club, which features a sauna. Multilingual staff are available to assist with organizing tours and activities, and an express check-in/check-out facility is offered for convenience. It also offers superb options for business meetings and events.
All the elegant rooms at the hotel provide a mini bar, plus all the essentials for a comfortable stay. Each provides its very own bathroom with a hair dryer, bathrobes and slippers.
On-site dining options include The Pavilion International Restaurant, which provides a convenient spot to enjoy a meal. For those who wish to indulge in a drink of an afternoon, the on-site bar provides the perfect spot.
JW Marriott Hotel Surabaya is less than a 40-minute drive from Juanda International Airport and Plaza Tunjungan is a brief walk away. Guests can also visit Surabaya Town Square.
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Amenities at JW Marriott Hotel Surabaya
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
General
- Executive lounge access
- Family rooms
- Interconnected room(s) available
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Accessibility and suitability
- Lowered sink
- Non-feather pillow
- Pets not allowed
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- Upper floors accessible by elevator
Kitchen
- Electric kettle
- Kitchen
- Dishwasher
- Microwave
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
- Drying rack for clothing
- Washing machine
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Massage
- Sauna
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
- Kids' club
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (free)
- Valet parking
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Things to do
- Gift shop
- Evening entertainment
- Beauty salon
- Night club
Outdoor
- Garden
- Terrace/Patio
- Grill
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Aerobics
- Fitness center
Reviews of JW Marriott Hotel Surabaya
Summary of reviews
Score by provider
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at JW Marriott Hotel Surabaya?
The elegant rooms at the hotel provide a mini bar, plus all the essentials for a comfortable stay. Each room has its very own bathroom with a hair dryer, bathrobes, and slippers. Some guests mentioned that the bed was huge and the pillow was very comfy.
Is parking available at JW Marriott Hotel Surabaya?
Yes, the hotel provides on-site parking and valet parking, making it convenient for guests who are driving. Additionally, there is a free shuttle service available for transportation.
What is the food quality like at JW Marriott Hotel Surabaya?
Guests have praised the hotel's amazing breakfast and dinner, with a wide variety of delicious food. Some guests also mentioned that the breakfast buffet spread was good and that the restaurants and bars are awesome.
How is the cleanliness at JW Marriott Hotel Surabaya?
While some guests mentioned that the room environment felt a bit old, they also noted that everything worked perfectly, and the rooms were spacious and nicely decorated. However, a few guests mentioned concerns about the cleanliness of the wall-to-wall carpeting and the need for better maintenance of the furniture.
What is the customer service like at JW Marriott Hotel Surabaya?
Guests have highlighted the excellent service and the friendly staff at the hotel. Some guests also mentioned that the staff was fantastic and very nice, creating a relaxed and welcoming mood. However, a few guests expressed concerns about the unfriendliness of some staff members and the slow check-in process for groups.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Free Shuttle
Guests appreciated the convenience of the hotel's free shuttle service. Utilize this service to explore nearby attractions such as Tunjungan Plaza and BG Junction.
Enjoy the Executive Lounge
Guests spoke highly of the executive lounge, praising the friendly staff and excellent food. Consider upgrading to a room with access to the executive lounge for a more luxurious experience.
Consider the Health Club Facilities
The hotel's health club, including the sauna and fitness center, received positive feedback. Take some time to indulge in these facilities for a relaxing experience.
Request a Room Away from the Street
Some guests noted that rooms facing the street experienced noise from traffic and events. If you're sensitive to noise, consider requesting a room away from the street.
Check Out the Evening Entertainment
Guests enjoyed the evening entertainment offered by the hotel. Consider spending an evening at the hotel's night club or enjoying live music for a memorable experience.
Take Advantage of the Free Shuttle
Guests appreciated the convenience of the hotel's free shuttle service. Utilize this service to explore nearby attractions such as Tunjungan Plaza and BG Junction.
Indulge in the Breakfast
Multiple guests praised the hotel's breakfast, describing it as varied and delicious. Make sure to indulge in the breakfast spread during your stay.
Utilize the Concierge Service
The hotel's concierge service received positive feedback for being helpful and accommodating. Don't hesitate to seek their assistance for recommendations and bookings.
Consider Upgrading to an Executive Apartment
For a truly luxurious experience, consider upgrading to a two-bedroom executive apartment, which was highly recommended by a guest for its spaciousness and comfort.
Location
What's nearby
- BG Junction0.3 mi
- Tunjungan Plaza0.4 mi
- Taman Hiburan Rakyat0.8 mi
- Pasar Turi Train Station0.9 mi
- World Trade Centre0.9 mi
- Surabaya Plaza Shopping Mall1 mi
- Heroic Monument1 mi
- Monumen Kapal Selam1.1 mi
- Gelora 10 November Stadium1.5 mi
- Jembatan Merah Plaza Mall1.6 mi
- Ampel Mosque2.2 mi
- Museum Mpu Tantular2.4 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about JW Marriott Hotel Surabaya
Low season | August |
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High season | December |
Average price (weeknight) | $129 |
Average price (weekend night) | $135 |
When to book a room at JW Marriott Hotel Surabaya
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See most recommended stays in SurabayaGood to know
Value for money | 8.8 |
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Distance to city center | 1.3 mi |
Nearest Airport | Surabaya Juanda |
Distance to airport | 9.0 mi |