Overview

JW Marriott Hotel Surabaya

JL Embong Malang 85-89, Surabaya 60261, Indonesia
+62 315 458 888

$74+

Check in
Check out
Rates

Overall guest ratings

8.8/10 Excellent
Based on 1,393 reviews
See all reviews

Review highlights

  • 9.1
  • 9.0
  • 8.0
  • 3.2

Good to know

  • Professional service
  • Comfortable beds
  • Spacious rooms

Nearby

    Show all

    Amenities

    • Fitness center
    • Free Wi-Fi
    • ATM on-site
    • A/V equipment rental
    • Business center
    • Car rental
    • Childrens programs
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Night club
    • Kitchen/Kitchenette
    • Safe
    • Sauna
    • Airport shuttle (surcharge)
    • Free Internet
    • Pets not allowed
    • Free parking
    • Free long-term parking
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for Disabled Guests
    Less More
    Map

    Map

    Photos
    Reviews

    Guest reviews

    Overall Rating

    8.8 Excellent
    Based on 1,393 reviews
    • 9.1 "World class service."
    • 9.0 "Terrific location."
    • 8.0 "Rooms are great."
    • 7.6 "Good breakfast."
    • 5.4 "Vibe was decent."
    • 3.2 "Disappointing internet connection."

    Overall Rating

    8.9 Excellent
    Based on 334 reviews
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 8.8 "Comfort level is high."
      8.3 "83% said the beds were comfortable."
      9.6 "96% thought rooms were spacious."
    • 8.7 "Location is great."
    • 8.0 "Breakfast is good."
    • 7.7 "Nice rooms."
      8.3 "83% said the beds were comfortable."
      9.6 "96% thought rooms were spacious."
      7.2 "72% said rooms were clean."
    • 5.0 "Vibe was decent."
    • 4.9 "Pool is below average."
    • 3.3 "Internet is poor."
    View all review categories

    Overall Rating

    8.7 Excellent
    Based on 417 reviews
    • 9.1 "Terrific location."
    • 8.8 "Comfort level is high."
      9.6 "96% thought rooms were spacious."
      8.6 "86% said the beds were comfortable."
    • 8.8 "Great service."
      7.9 "79% thought the service was very professional."
      8.0 "80% said the reception staff was great."
    • 8.4 "Rooms are great."
      9.6 "96% thought rooms were spacious."
      8.6 "86% said the beds were comfortable."
      7.4 "74% said rooms were clean."
    • 7.8 "Good breakfast."
    • 5.4 "Pool is mediocre."
    • 5.1 "Vibe was decent."
    View all review categories

    Overall Rating

    8.6 Excellent
    Based on 348 reviews
    • 9.3 "World class service."
      9.5 "95% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 9.2 "Terrific location."
    • 8.2 "Rooms are great."
      9.4 "94% thought rooms were spacious."
      7.6 "76% said rooms were clean."
    • 7.7 "Good breakfast."
    • 5.4 "Vibe was decent."

    Overall Rating

    8.6 Excellent
    Based on 292 reviews
    • 9.0 "World class service."
      9.3 "93% found the staff to be very friendly."
    • 8.7 "Location is great."
      8.9 "89% liked the proximity to shopping."
    • 8.6 "Comfort level is high."
      8.2 "82% said the beds were comfortable."
      9.4 "94% thought rooms were spacious."
    • 7.9 "Nice rooms."
      8.2 "82% said the beds were comfortable."
      7.6 "76% said rooms were clean."
      9.4 "94% thought rooms were spacious."
    • 7.4 "Good breakfast."
    • 5.1 "Pool is mediocre."
    • 5.0 "Vibe was decent."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Professional service"
    "Comfortable beds"
    "Spacious rooms"
    data provided by TrustYou

    Recent Reviews


    Close
    Would you like to save as your currency permanently or for this visit only?
    Close