Cons (-) Found large black flies in the room on the 20th floor. Overall whole hotel and room are very beautiful but seeing flies in a four star hotel is quite disappointing.
4 stars
Civic Hotel Autograph Collection
Photos of Civic Hotel Autograph Collection
Overview
Featuring a Jacuzzi, an outdoor pool and a bowling alley, Civic Hotel Autograph Collection is located in Surrey and is a brief stroll from Central City Shopping Centre. It also features free Wi-Fi, a car rental desk and a concierge.
There are a range of facilities at the hotel that guests can enjoy, including room service, meeting rooms and a fitness center. There are also a range of outdoor activities on offer, such as hiking and scuba diving.
Civic Hotel Autograph Collection has 144 rooms that are equipped with all the essentials to ensure an enjoyable stay.
Guests staying at the hotel can enjoy a unique dining experience at the on-site restaurant, suitably situated for those who want to stay close by when looking for a bite to eat. A wide variety of cafés and restaurants are also available in the surrounding area.
Civic Hotel Autograph Collection has easy access to public transport with Surrey Central Station within a two-minute walk. Vancouver International Airport is a 35-minute drive away.
Latest deals for Civic Hotel Autograph Collection
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Civic Hotel Autograph Collection
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Hypoallergenic pillow
- Adapted bath
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
- Private entrance
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
- Walk-in shower
General
- Seating area
- Soundproofing
- Landmark view
- Telephone
- Carpeted
- Mountain view
- Tile/marble floor
- City view
- Storage available
Laundry
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Feather pillow
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Pool
- Rooftop pool
- Heated pool
- Outdoor pool
Parking and transportation
- Parking
Things to do
- Bicycle rental
Health and safety
- Safe
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Civic Hotel Autograph Collection
8.4
Very good
520 verified ratings
Wonderful
302
Very good
89
Good
57
Okay
23
Fair
19
Mediocre
5
Poor
25
Summary of reviews
Guests say
Guests appreciated the hotel's great location near the Sky Train and the cleanliness of the rooms. The staff received high praise for their service, making guests feel welcomed and cared for. However, some guests expressed dissatisfaction with the value for money, noise levels from the Sky Train, and limited amenities such as breakfast availability and laundry services.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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8.4 out of 10
401 reviews
8.5 out of 10
10 reviews
8.8 out of 10
10 reviews
8.6 out of 10
2 reviews
All reviews
Pros (+) The hotel is new and we decorated. I feels like a luxury hotel in the lobby. The room are modern but small. The hotel sits right on top of a main Sky Train station so you can get downtown in 45 minutes.
Cons (-) Upon arrival I found out the pool was closed. (They offered access to the city pool). I was there on an extended Buisness trip and they don’t have laundry facilities Friday thru Sunday and it takes a full 24 hours. Unacceptable for busy travelers. The rooms are small. The location is noisy with the Sky Train running right outside your windows. The hotel neighborhood is not the best and the trip to...
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the unique dining experiences available at the hotel?
Guests staying at the hotel can enjoy a unique dining experience at the on-site restaurant, suitably situated for those who want to stay close by when looking for a bite to eat.
Are there any outdoor activities available near the hotel?
There are a range of outdoor activities on offer, such as hiking and scuba diving.
What are the common concerns about the hotel's amenities?
Some guests have mentioned the absence of a refrigerator and microwave in the rooms.
When is the best time to visit the hotel?
The high season for visiting the hotel is in August, offering a great time to experience the hotel's amenities and nearby attractions.
What practical information should guests know about parking at the hotel?
The parking in the hotel's lot has been mentioned as confusing by some guests, and it's advisable to inquire about parking arrangements upon arrival.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests praised the gorgeous views from their rooms, so consider choosing a room with a view for a more enjoyable stay.
Check Nearby Attractions
The hotel's proximity to Surrey Central Station and Central City Shopping Centre makes it convenient for exploring the area. Take advantage of the nearby attractions for a well-rounded experience.
Consider Noise Levels
Some guests mentioned noise from the nearby SkyTrain, so if you're sensitive to noise, consider requesting a room away from the train tracks.
Be Mindful of Surrounding Area
While the hotel itself received positive feedback, some guests noted that the surrounding area could be dirty and uncomfortable for walking, especially after dark. Exercise caution when exploring the neighborhood.
Parking Considerations
Guests found the parking situation confusing, with limited availability in the provided stalls. Plan for potential parking challenges and consider alternative options if needed.
Pet-Friendly Policy
The hotel accommodates pets, but guests should be aware that charges may apply. If traveling with a pet, inquire about the specific pet policy and associated fees.
Dining Options
While the on-site restaurant received positive feedback, some guests found the breakfast pricey and not very good. Consider exploring nearby dining options for breakfast if the on-site offerings don't meet your expectations.
Room Amenities
Several guests expressed a desire for in-room refrigerators and microwaves. If these amenities are important to you, consider inquiring about room options that include them.
Pool Facility Availability
Some guests were disappointed to find the swimming pool facilities out of use during their stay. If access to pool facilities is important to you, consider confirming their availability before booking.
Business Center Consideration
Despite being a 4-star hotel, some guests noted the absence of a business center. If you require business services, consider confirming the availability of such facilities or making alternative arrangements.
Location
13475 Central Avenue, Surrey, BC V3T 0L8
What's nearby
- Surrey Central Station154 yd
- Central City Shopping Centre0.3 mi
- Holland Park0.5 mi
- Royal Kwantlen Park0.7 mi
- Robson Park1.1 mi
- Invergarry Park1.7 mi
- Invergarry Bike Park1.9 mi
- Moffat Park2 mi
- Barry Mather Park2.3 mi
- Erma Stephenson Park3 mi
- North Surrey Community Park3 mi
- Surrey Lake Park4.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Civic Hotel Autograph Collection
Low season | January |
|---|---|
High season | July |
Average price (weeknight) | $226 |
Average price (weekend night) | $202 |
When to book a room at Civic Hotel Autograph Collection
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Civic Hotel Autograph Collection
FAQs when booking at Civic Hotel Autograph Collection
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Value for money | 8.1 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Vancouver Coal Harbour |
Distance to airport | 13.9 mi |
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