Guest reviews
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Overall Rating
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9.4 "World class service."9.5 "95% found the
staff to be very friendly ." 9.0 "90% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." -
9.0 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
8.7 "Comfort level is high."9.7 "97% said the
beds were comfortable ." 8.0 "80% thoughtrooms were spacious ." 8.4 "84% thought it waspleasantly quiet ." -
8.3 "Food is delicious."
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7.9 "Good pool."
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5.0 "Internet is average."
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4.4 "Wellness & sports facilities were not very nice."
Overall Rating
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9.4 "World class service."9.4 "94% found the
staff to be very friendly ." -
8.8 "Breakfast is good."
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8.8 "Comfort level is high."9.7 "97% said the
beds were comfortable ." -
8.0 "Location is great."
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8.0 "Generally very clean."7.8 "78% said
rooms were clean ."
Overall Rating
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9.5 "World class service."9.6 "96% found the
staff to be very friendly ." 9.1 "91% said thereception staff was great ." -
9.0 "Excellent breakfast."
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8.6 "Comfort level is high."9.6 "96% said the
beds were comfortable ." -
7.7 "Nice rooms."9.6 "96% said the
beds were comfortable ." -
7.5 "Good pool."
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5.4 "Vibe was decent."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
This guest did not leave comments about this hotel.
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10.0review from
Great room 106 - room was in the back corner of building away from traffic street. View of a pond was nice! Room was very clean and everything in the room I needed. the staff desk person - She was very helpful! I would stay here again. No
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3.0review from
Nothing The room was extremely ugly and poorly set up. It was so bad that I never wanted to be in my room. The breakfast was below average. The entire hotel needs to be updated. Looking out the hotel window I saw a man PEEING in the public area behind the hotel!
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10.0review from
Staff was very friendly and helpful.
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8.0review from
Location was fine, room was clean and well laid out, breakfast was very good and plentiful, price was right, staff (for the most part) was helpful, parking was free. Special offer on door tag was not honored until I pointed out discrepancy to higher staff. I was told door tag was not correct but they would give me the points anyway. Seems very unprofessional to not work out offer before putting it on door tag.
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10.0review from
This guest did not leave comments about this hotel.
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3.0review from
The staff was kind, greeted us with a smile and was helpful. This hotel is in shady part of Tacoma, the parking lot is shared with pawn shop, check cashing and other businesses that attract loitering of desperate people. I felt scared in fear of leaving ANYTHING in my car, coming back late or being alone outside.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
Hotel Employee at the front desk was amazing! What a compliment to the staff at Holiday Inn Express. The room was wonderful, the bed was comfortable and everything was up to expectations. Definitely stay there again. Nothing!
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8.0review from
Friendly staff, good breakfast choices, and convenient location. the room keys didn't work very well. Had to swipe them many times to get the door open.
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9.0review from
Great location just a short drive from the Puget Sound and downtown.
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5.0review from
Room was quiet, comfortable, and clean. Location was very sketchy. Pool area had no towels and was not too clean.
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8.0review from
This guest did not leave comments about this hotel.
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1.0review from
The staff really tried to help and correct the errors of the room so they were great. The pool stays open 24hrs which I thought was pretty cool. The TV was nice too. New furniture but old wallpaper, carpeting, and paint doesn't a remodel make. Also, the first room I was in the water didn't turn on in the sink. Was moved to another room where the water worked but the previous guest clogged it with sunflower seeds.
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7.0review from
For the location, this hotel was very nice. Clean and organized. Had a great breakfast daily. Had a nice workout area with a flat sceen TV and an enclosed swimming pool and hottub. Although the hotel is a non-smoking facility, my room definitely had the faint odor of cigarette smoke. My room also needed a little TLC updating.
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7.0review from
Clean room and free breakfast Location in a bad neighborhood. Workout equipment was broken.
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6.0review from
Breakfast Size of hotel. Breakfast area was a free for all with people hoarding chairs. Had to wait with with a special needs child who has autism and 'claim' chairs and a table while people tried to take them. Room was missing sofa and was outdated.
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6.0review from
The water feature in the lobby was nice. Could not get the internet to work on my laptop, so I had to go without the entire night. They should have rebooted the server.
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8.0review from
This was a trip to visit my sister in the hospital and the HIE was part of a package. I found the bed too soft for my liking, would have preferred FIRM. But I did sleep well in the bed. The AC unit did the job and I was comfortable. I appreciated having fresh coffee and other breakfast items in the morning, but did not like the hot items served as they were not hot enough. After first day I got my breakfast elsewhere. Overall I felt safe and liked the room.
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6.0review from
This hotel is off the interstate south of Tacoma, not in town. The walls are not insulated well, could hear the folks in the next room talking and snoring!
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10.0review from
Staff are responsive. Bowl of fruit available 24/7 which was nice.
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8.0review from
Came to Tacoma for business conference. Room was comfortable. Breakfast bar was OK. Whenever we stay at a Holiday Inn Express- it is ALWAYS the same-no matter where you are! Some people may like that 'Consistency' - But why not have 'Local Foods' be featured? Give the tourist/traveler a taste of locally featured foods! Staff were friendly and responsive. Had a problem with my remote and they responded with a replacement. Hotel take a little bit to locate, but once I got there could figure it out to get back and forth to Tacoma Convention Center. About 10-15 minutes away.
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8.0review from
I enjoyed my stay there and the front desk was very helpful. They arranged a cab to pick us up and drive us to the our other destinations so we could leave our car there. They even checked us in early.
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10.0review from
My husband and I stayed in January to visit our son at Ft. Lewis. The staff was great and the breakfast a bonus. My favorite was the fresh cookies and milk every night. Would recomend this to anyone visiting the military bases in the area, easy access to the freeway and close to Seattle without the city hassles. Thank you for an enjoyable stay.
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10.0review from
We stayed for eight days and it was great. Everyone was very cheerful, efficient and helpful. The rooms are very clean and spacious. They have high speed internet in the room and in the lobby with access to print. The breakfast was delicious and had a great variety of food. The hostess greeted us every morning and kept everything supplied. They were upgrading the rooms while we were there and they were very careful to not interfer with their guests. We would definitely choose to stay at this hotel again.
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10.0review from
I stay at many Holiday Inn Express - this was the best by far.
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8.0review from
This guest did not leave comments about this hotel.
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10.0review from
Great room 106 - room was in the back corner of building away from traffic street. View of a pond was nice! Room was very clean and everything in the room I needed. the staff desk person - She was very helpful! I would stay here again. No
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10.0review from
Staff was very friendly and helpful.
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8.0review from
Location was fine, room was clean and well laid out, breakfast was very good and plentiful, price was right, staff (for the most part) was helpful, parking was free. Special offer on door tag was not honored until I pointed out discrepancy to higher staff. I was told door tag was not correct but they would give me the points anyway. Seems very unprofessional to not work out offer before putting it on door tag.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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10.0review from
Hotel Employee at the front desk was amazing! What a compliment to the staff at Holiday Inn Express. The room was wonderful, the bed was comfortable and everything was up to expectations. Definitely stay there again. Nothing!
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8.0review from
Friendly staff, good breakfast choices, and convenient location. the room keys didn't work very well. Had to swipe them many times to get the door open.
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9.0review from
Great location just a short drive from the Puget Sound and downtown.
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8.0review from
This guest did not leave comments about this hotel.
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8.0review from
This was a trip to visit my sister in the hospital and the HIE was part of a package. I found the bed too soft for my liking, would have preferred FIRM. But I did sleep well in the bed. The AC unit did the job and I was comfortable. I appreciated having fresh coffee and other breakfast items in the morning, but did not like the hot items served as they were not hot enough. After first day I got my breakfast elsewhere. Overall I felt safe and liked the room.
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10.0review from
Staff are responsive. Bowl of fruit available 24/7 which was nice.
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8.0review from
Came to Tacoma for business conference. Room was comfortable. Breakfast bar was OK. Whenever we stay at a Holiday Inn Express- it is ALWAYS the same-no matter where you are! Some people may like that 'Consistency' - But why not have 'Local Foods' be featured? Give the tourist/traveler a taste of locally featured foods! Staff were friendly and responsive. Had a problem with my remote and they responded with a replacement. Hotel take a little bit to locate, but once I got there could figure it out to get back and forth to Tacoma Convention Center. About 10-15 minutes away.
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8.0review from
I enjoyed my stay there and the front desk was very helpful. They arranged a cab to pick us up and drive us to the our other destinations so we could leave our car there. They even checked us in early.
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10.0review from
My husband and I stayed in January to visit our son at Ft. Lewis. The staff was great and the breakfast a bonus. My favorite was the fresh cookies and milk every night. Would recomend this to anyone visiting the military bases in the area, easy access to the freeway and close to Seattle without the city hassles. Thank you for an enjoyable stay.
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10.0review from
We stayed for eight days and it was great. Everyone was very cheerful, efficient and helpful. The rooms are very clean and spacious. They have high speed internet in the room and in the lobby with access to print. The breakfast was delicious and had a great variety of food. The hostess greeted us every morning and kept everything supplied. They were upgrading the rooms while we were there and they were very careful to not interfer with their guests. We would definitely choose to stay at this hotel again.
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10.0review from
I stay at many Holiday Inn Express - this was the best by far.
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7.0review from
For the location, this hotel was very nice. Clean and organized. Had a great breakfast daily. Had a nice workout area with a flat sceen TV and an enclosed swimming pool and hottub. Although the hotel is a non-smoking facility, my room definitely had the faint odor of cigarette smoke. My room also needed a little TLC updating.
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7.0review from
Clean room and free breakfast Location in a bad neighborhood. Workout equipment was broken.
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3.0review from
Nothing The room was extremely ugly and poorly set up. It was so bad that I never wanted to be in my room. The breakfast was below average. The entire hotel needs to be updated. Looking out the hotel window I saw a man PEEING in the public area behind the hotel!
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3.0review from
The staff was kind, greeted us with a smile and was helpful. This hotel is in shady part of Tacoma, the parking lot is shared with pawn shop, check cashing and other businesses that attract loitering of desperate people. I felt scared in fear of leaving ANYTHING in my car, coming back late or being alone outside.
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5.0review from
Room was quiet, comfortable, and clean. Location was very sketchy. Pool area had no towels and was not too clean.
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1.0review from
The staff really tried to help and correct the errors of the room so they were great. The pool stays open 24hrs which I thought was pretty cool. The TV was nice too. New furniture but old wallpaper, carpeting, and paint doesn't a remodel make. Also, the first room I was in the water didn't turn on in the sink. Was moved to another room where the water worked but the previous guest clogged it with sunflower seeds.
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6.0review from
Breakfast Size of hotel. Breakfast area was a free for all with people hoarding chairs. Had to wait with with a special needs child who has autism and 'claim' chairs and a table while people tried to take them. Room was missing sofa and was outdated.
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6.0review from
The water feature in the lobby was nice. Could not get the internet to work on my laptop, so I had to go without the entire night. They should have rebooted the server.
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6.0review from
This hotel is off the interstate south of Tacoma, not in town. The walls are not insulated well, could hear the folks in the next room talking and snoring!
