Pros: it was easy enough to pick up and drop off and when I changed my reservation to a different pick up location, the associate on the phone was very helpful.
Cons: Really not a fan of the Hundai Elantra. We had planned to get a compact car but when we went to pick up, the associate told us it was a "free upgrade" to the Elantra.
I am seriously convinced the car was designed be someone who never drove a car before, especially in the rainy northwest. the angle of the rear windshield made it impossible to see out if there was any rain falling. Also the seats are not vertically adjustable, so It felt like I could barely see over the dashboard.
Also the electronic interface was not the best when plugging in an iPhone. It would automatically start playing the music off my phone in alphabetical order, rather annoying.
So my complaint isn't with Hertz directly, but that car... jeez.
Nov 11 2015
Pros: The customer service was amazing and The price of the rental was for the car was great especially for me reserving it the day before I needed it
Jun 12 2016
Pros: Price and location to drop off
Oct 4 2016
Pros: The vehicle was perfect, the rental agents were very nice and professional.
Cons: When I went into the rental office to return the van I didn't see a large raised area on the floor covering cords, I tripped on it and caught myself from falling by grabbing a chair. The area was painted yellow but no warning sign. Last night the top of my thigh was swollen, my back and foot are sore. I think changes need to be made so that the area is safe. The person that assisted me said that people trip on the area all of the time.
Oct 18 2016
Cons: Upon returning the car, I was asked for the key. I handed over the only key I had and was asked were the "rest" of the key was. I informed the assistant manager that this is the only key I have (without tag and any other attachements). She informed me that she need to confirm that I was given only 1 key without tag with the McCarran office or she need to charge me $400.