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Having come from the Chateau Mirambeau, which is a fabulous property, with wonderful rooms, a dedicated, highly trained, helpful staff, with impeccable attention to fine details, I was disappointed with the Relaix Margaux. The room appoints were not up to the clas of the hotel. The bed was too soft, with old blankets instead of a duvet. The Internet did not work for the first night there. My initial encounter with the staff was less than positive, although their helpfulness improved during the stay. The grounds are nice, and I enjoyed many things at the property; but I expected much more. The health club did not open until 9:00 a.m. The hallway lights did not go on timely. The hot water in the sink was not hot enough.
Lovely hotel and golf course - gorgeous robes and slippers in the room - convenient for seeing the chateaus of Margaux
location was the main thing for us as we were cycling. Comfortable stay and we were well rested afterwards. Spacious room
It was beautifully situated, quiet and the staff were excellent. Not really designed for young children, though the staff go out of their way to try to help, and no place to really walk around the beautiful grounds.
The hotel complex is located among vast vineyards of Margaux, 2kms from Margaux village itself. Rooms are spacious and well-equipped, spa is very relaxing and the staff is extremely courteous and helpful
I liked the size of the room and its tea making facility. I was very disappointed to learn that I had to pay 30 euros each time I wished to use the gym facility.(When I am staying in a hotel, I expect to be able to have free use of the fitness room.) Only the Brasserie restaurant was open (the gastronomic 'L'Isle Vincent' was closed for winter) and my husband and I were the only guests for most of our meal. (One other couple arrived as we were leaving.) Despite this, service was poor(we were left sitting at our table for too long after arrival so I had to go and ask for drinks and for our order to be taken!) The meal was very disappointing...overcooked expensive escalope de foie gras starter and equally overcooked red mullet fillets! I also found the reception unforthcoming and unhelpful.
Perfect location for a few days in the Medoc. Very friendly staff and excellent food. Well maintained both inside and outside.
The staff was really extremely helpful, very polite and friendly. There was no soups or salads on the hotel menu...In either of the 2 restaurants...
There was an extra charge for everything including internet usage! The restaurant which was open during our stay only offered a la carte dining and was quite expensive for a very informal setting.
Friendliness,excellent food abd comfort and suitability for my wife who uses awheelchair
My wife enjoyed the spa treatment. The room had no view of the golf course. Had I been aware of this I would not have booked. I believe that either Booking.com or the hotel misled on this.
Everyone was very nice and treated us like we owned the hotel. It was very pleasant. There were bees swarming the terrance so we had to go inside in the middle of eating our dinner.
It was luxurious, friendly, and well organized. It was a real treat to stay there. The rooms and hotel decor were stunning.
Nice country location, comfortable, good breakfast (17Euro).Dog friendly, free Wifi. You have to pay Euro 20 per person to use the swimming pool!
Good location near the Bordeaux Lac, good restaurant, great breakfast, internet available for guest use, Swimming pool was a little too warm (would have prefered 2 degrees lower) to make it refreshing after a hot day. Otherwise, no negative comments at all.
The beautiful situation and the splendid room; also the spa was perfect The restaurant personnel was not that guest friendly and sometimes it could be more professional. The price of menus and wine was to high.
The rooms, the restaurant The breakfast was expensive and not very appealing
i thought the restaurant on saturday evening was a disssappointment. My guests than they were able to handle with the staff onhand.
The staff were all very friendly and helpful. The food we had at dinner in the evening was excellent and the breakfast buffet was also very good. The location was perfect being both peaceful and yet only a short walk into the town centre or to the quay for the ferry or pleasure boat cruises. The view from our room of the Gironde was delightful. A large fan had been provided but we did not need this as the temperature did not exceed 30°C during our stay. When we arrived we had to re-clean the wash basin, bidet and bath as these had not been cleaned properly. The room was small (we had to move the bed to sit at the desk and then move it back again to access the storage space for clothes).
great location -food excellent
Location room requires updating
the room, the building, piece, informations.... no bar, industrial surroundings
Staff was very nice. Although a bit expensive, the breakfast was very good. Loved the view of the river (don't look to the right though). Room were very spacious and spotlessly clean. Beds were a bit hard and made noise everytime one turned over. Location is a bit out of the way but every other review stated this too and they didn't lie. Be sure to have a car!!!
The Chateau was very exclusive, good as a romantic hideaway but not advisable if you want to have access to Bordeaux City Centre. It is a reasonable location if you have your own transport as it is halfway between the vineyards in Paulliac and St Emilion. I did not realise the chateau was so remote with nothing nearby at all. No restaurants close enough to go to, and no restaurant in the chateau. You have to rely on rooom service, or a 30 minute trip to Bordeaux City Centre for which you will sometimes be saddled with a 2-way taxi fare cost.
Staff were exceptionally friendly and helpful. Claire expecially - as a new member of staff she went out of her way to ensure that we had a wonderfull stay. Lovely setting. Lovely building. Lovely room. What more can we say. It would be nice if it had a bar and restaurant. The booking.com directions were totally worng and took us hours out of our way on the other side of the river!
The loveliness of the castle, its locaton on the river, and the quietness. Also, the size of the rooms is a plus. Lisa was also a plus. She was so very helpful in information about the area and dining. The only thing I would say would be the fact of no dinner in the evening. A nice menue on the lovely veranda would really add to the comfort of the castle and the comfort of the customers who come in after being out all day, needing a simple but enjoyable meal by the river.
This is a beautiful, small hotel. The rooms were very large, elegant, luxurious. Extremely quiet. Nice pool, and few rooms. Internet access was great. There were not enough employees the weekend we were there. The receptionist was also the breakfast chef, which made timely food prep and checkout challenging. The room service is okay, but again, the chef is usually at the reception desk. Location was okay, but traffic into Bordeaux was awful.
Room was well appointed. Very good bathroom. It did not have a restaurant.
It was so fantastic.
Big room with large balcony(Suite Garonne View)
The Staff were polite and helpful, the bed was very comfortable, the breakfast excellent, room service was unexpected surprise. The setting was elegant, refined and serene The difficulty of access at peak hour traffic
Hotel staff were excellent - knowledgeable, helpful and friendly.
the setting was beautiful.You feel like you are staying in a Chateau. The rooms are large, nicely decorated and very clean. The breakfast was very good. It was all buffet (including coffee), but you can request espresso or cappucino..We really enjoyed our stay the staff are not very visible, (don't expect to be pampered) but we had everything we needed and were very satisfied with everything. If you arrive late you should call and they will make arrangements to leave the key for you.
Wonderfully friendly reception and the suite (Ceridwen?) was huge and luxurious, with enormous balcony and sun-lounge as well as 3 other rooms.
Very friendly staff, good communication skills.
The room, the staff, the breakfast, the location, the free wifi, the parking. I thought it was overpriced by about 10 euros a night.
Close to many chateau. I don't say it was not dirty but It looked tired. Very cheap fan (a mark from Carrefour Market). 20 euros for the breakfast is insanely expensive, I recommend to take 10 min walk to Village Bage and have nice cafe& freshly baked breads in the Cafe which is about 10 euros or less. If you are looking for a luxury stay. Don't take this one.
Out hotel room was tiny but otherwise a nice place to stay
Friendly bar and restaurant staff. good food. Off hand and cool reception and checkout staff.necessary to keep windows open cos of heat hence eaten by mosquitoes!
Located on a noisy street. Poor breakfast. It needs to be renovated
We had a pleasant dinner & adequate breakfast The building was somewhat distressed - needed rebuilding!
Convenient location; friendly and helpful staff. Room a little small; carpet not very clean; no curtain or glass on shower over bath.
This is absolutely perfect place to stay, if you want to discover Bordeaux! First of all it is very special, as you don't feel yourself at a hotel, but you feel yourself at home. We were greeted as good guests, or rather friends! Serge - the owner, arranged a lot of visits to great chateaus for us. He knows owners of nearly all the great chateaus in Bordeaux and he knows a lot about wine, so he helped us to get closer to it too. It is hard to find proper words for this comment, because it was great and very personal experience. We hope to visit this place again and again. And after all some facts. 1. This hotel is situated just near Margaux so it is very easy to discover all the Medoc starting from here. 2. Rooms are beautifull and big, each one has its own emotion, paintings and art objects. 3. If you'll be lucky and Stephanie or Serge will have time to make you a gastronomical dinner - you'll try the best food in your life, as we did. 4. Serge can help you to solve any problem (any is correct word here). 5. We think it is the best place we ever visit!