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Not much to like - see below.. Property was all but impossible to find as it is not really a hotel but rooms in an apartment block. No signage outside at all. Staff were polite but offered no real essential info such as the need to input a code to get in after office hours or how to access the garage (not supplied at check-in). Location is by a busy rail crossing on a main road and very noisy 24/7. Rooms were a decent size but minimally kitted out for self-catering. Cleanliness was dubious. Would not advise anyone to book.
garage facility proximity of the railway line - it was very noisy. I would have liked the towels to be changed and bins emptied at some time in 4 days. I was not told it was a double bed- I needed 2 singles
Good relation of comfort to price. Clean and cosy. Very safe and good located. Parking for free on weekends.
we had a family room with balcony which was great. in town but walking distance of lovely lakeside with nice restaurants and public outdoor pool\beach area. lady on reception very friendly and helpful when our car battery died! the only downside was noisy trains however they had good double glazing!
Very close to the lake by walk distance. new facility, good equipped for DIY. Carrefour market is just behind the building. We stayed during the weekend, and booked 4 pepole room, but the hot water is just enough for 2. The appartment is 5 meter next to the railway.
Very clean. Convenient from Thonon station & bakery. Noisy. When I arrived the residence, nobady was working in the reception desk. So, I had to call the person in charge of the residence.
1. They had a room available when the Ibis Hotel in Thonon was full. Also, the "hotel" was very close to the train station. This is not really a hotel, but rather a short term furnished apartment rental. The basics were there: clean bedding and towels, and adequate furnishings. It took 3 days for the people in the registration office to figure out and tell me how to access the internet.
Lovely large room, very well equipped, furnishings and fittings excellent, loved the balcony.
Friendly staff, location, excellent base to tour the area.
comfortable room, good breakfest little bit far from centre town
Excellent facilities provided in room.
The lady on reception couldn't do enough to help, even contacted a motorbike garage who gave the bike a quick check,filling the coolant, and refusing any money as I was a guest at this hotel. Now that's service. no
The friendliness and helpfulness of the staff. Location. Service and food in the restaurant.
The hotel was clean with nice friendly staff and would certianly return. No
The room was very good and spacious
The lady on reception was very friendly and helpful, The room was spacious and clean.The hotel is set back from the town/lake but we didnt mind as used the car. It was a good location to visit Yvoire, Evian & Montreaux, Pool area was a bit grubby. The reception area is dated and the corridoors are gloomy
Very helpful receptionist/managaress. Unexpected kitchen facilities which were most useful for our picnic lunch with soup on a rainy day. Swimming pool very small but would have been as enjoyable as we had planned if it had not rained our two days here. Extraordinarily badly run restaurant so that dinner meal (which was actually quite good) could not be enjoyed because of anxiety created on timing, delivery, etc., plus inattentive waiter upsetting bottle of red wine over us and ruining my husband's favourite shirt and my best cardigan.
The room was large and very comfortable, with modern ,new furnishings....also the breakfast was good,and the position on The Lake. the hotel had no bikes to hire for guests, and had trouble finding a company that would rent them to us, when we walked into the town nearby we found one from asking the tourist information, and it was right in the center.....!
Great views of the lake. Excellent restaurant with modern French cuisine. Choose an executive room if you can. The free access spa area is too small for the size of the hotel, therefore a little too crowded
location The standard of the room was not good. The room smelled damp during our entire stay (2 nights) and the bath tub / shower was dirty upon arrival. The "double" bed I booked was in fact 2 single beds which divided in the night middle leaving a huge gap in the middle. Given that we only had one "double" duvet this was neither comfortable or practical. The balcony light flickered the entire night until we found the switch to turn it off. The room rate I got from Booking.com was good (130 Euro per night) but upon arrival I was immediately asked if I wanted an upgrade to a lake facing room for 75 Euro per night. Which I refused as it was dark anyway. I have stayed at Hilton before but would think twice about booking a Hilton again.
The location is perfect !!! Also the comfort is at the expected level :-))) ! The price for the breakfast is outrageous !!! 25 eur is too much since we had to pay also for our kids ( 9 and 12 years old !!!!! ) .
I booked the hotel from booking.com website but in hotel we paid 150 Euro more for kid . I had written two kids in comment section. and they had not any response.
The location was great. In front of lake Leman and next to the Alps. Best of both worlds.
Badly lit room with bad aspect and bad water pressure. Very heavy charge for internet. Had to walk outside in rain to get to restaurant.
The hotel was well located, staff were attentive and helpful and the Riva restaurant provided a pleasant setting for an evening meal, albeit it should be marketted better to attract more guests to eat there. It was difficult to get a drink on the terrace!
We like food but it could be changed time to time. We didn't like that serve priority was given the Arabs.
An excellent hotel in a lovely town. ( we go in winter time)
Nice staff, good breakfast, central location
location in the center of Evian near the springs and on the pedestrian area it could be useful the frige or minibar in the room (specially in summer time) Early in the morning ( from 6.00) very noisy, inspite of the pedestrian area. Services cars stoped in front of the hotel
Location! Walks on the lake front, many restaurants nearby, beautiful location. Lovely breakfast room and food. Difficulty in finding the parking!
The staff were really friendly and were very helpful over arranging for my late arrival. Clearer sign posting to the car park would be useful - I had stayed there before so knew how to get in, but new patrons might find it difficult to find.
Friendly staff, excellent position, quite cheap
very good location, nice rooms, very clean no internet connection during my stay
Breakfast small and cramped room.
Location was great right in the centre of the town and close to the lake A little "tired" could do with an overhaul and the car park was very difficult to find
It was qiet specially at night The air conditioning was not working in any of the 3 rooms and we arrived tired and thirsty. My mother has a few medical conditions and there was not water or air conditioning the first night. We phoned reception but no one answered. The 2nd night my mother was given a fan.
THe hotel is good value, and close to Switzerland. We stayed 2 nights with 2 children in the "family room". However, the room is extremely small with no option but to go to bed at the same time as the children...
The hotel style & location Breakfast
Exceptional site, wonderful landscape, refined services excellent cuisine specially restaurant Edouard VII. Too expensive for middle class people who appreciates this kind of hotels.Ma
This is a very beautiful hotel with a great view on the lake. There was too much noise around the hotel during the day, from lawn mowers, etc., This is not what you like and expect from a hotel in the hills. Children can stay free in this hotel, and there are many families with many children. Therefore the hotel is hardly suitable for adult couples who wish to spend a romantic weekend.In fact, adult couples pay relatively much to compensate for the free stay of all these children. I would recommend this hotel only for families with children.
Hotel is beautiful and the view is amazing. Staff do not speak english, problems with accepting credit cards. Staff make too many mistakes and treat you like you owe them!!!!! Not the attitute of 5 star hotel at all.
Park, garden and Swimming pool. The hours of meals should be more extended and the selection of food at bar could be wider. On Sunday the Gastronomic restaurant should be open.
The feeling of luxury and the friendliness and helpfulness of the staff One of the 3 restaurants the Verandah was extremely disappointing for an evening meal. The food was basic and unappetising and the ambience was more like a zoo canteen than the restaurant in a 5* hotel.
Staff didn't speak much english but was very friendly and helpful. Hotel discription said that wireless internet works in the whole hotel. There was only two "hotspots": dining room and first floor entry. It was a dissappointment!
It was a studio with kitchen and therefore much bigger than any French hotel The parking was so small, it was very difficult to maneuvre
Excellent heating and hot water
Having the kitchen was great. Lovely clean bathroon and bedding
The hotel manager was very friendly and accomodating. We had a wonderful stay.
The situation in relation to Thonon, mountains, lake, Evian and shopping facilities and ferries to Switzerland. A larger car parking area would be beneficial as places were reserved by other guests for their return to the hotel in the evening.
a full 10 points there was no wifi on the hotel premises, as indicated on booking.com - so i really had relax (there is a business center with free internet though)
good atmosphere in the hotel, friendly staff the hotele is a bit outdated, maybe this is also the charm of the hotel
A great place to go and go back to.
A very pleasant "old world" style of hotel. Nice gardens and an even nicer restaurant. Staying here is very civilized without going over the top. However, for some people the old fashion qualities may be a turn off. Having a small toilet separate from the bathroom and entered into directly from the bedroom was a negative point.
It's still retains its old classic furniture and smell. Some renovation is done to it. The staff are super super friendly, always smiling, willing to help, prices are also great. Going to it is also a scenic drive. It is built on its original natural way. The land has not been flattened out. Their breakfast is homemade and yummy. The lift is small. If you have a couple of bags or large bags you will need a couple of trips to get to your room.
Virtually everything about it was excellent. Really well run. The taller of the 2 head waiters was a bit grumpy. "Threw the toys out of the bath" when we requested a change of table! The other head waiter was really nice.
Hotel staff were excellent, all very pleasant and helpful. Gourmet dinner was superb although a little on the expensive side. Parking was a joy - free and within 5 metres of our room location. A charming hotel with lots of character. A pleasant change to the modern hotel chains. Although Free Wifi was available in Public Areas (a big plus); it would be nice to also have it in the room too.
The beutifull gardens and setting. Food and service was tirst class and the staff could not have been better. Will be returning next year
the layout of the hotel is magnificent. the gardens and the external spaces are very pleasant. the dinner was tasty, especially the "fillet de beuf" which was extraordinary. breakfast as well was wonderful with real french croissants. moreover they upgraded our room! to conclude, it was just a lovely getaway.
The room was a good size and well maintained. It has a lovely veranda, althought the view was of the tennis courts of the adjacent club. The restaurant is excellent, with 3 set menus at varying price as well as a la carte. The wine list was expensive, but no more than you would imagine from a high class restaurant. The staff in thre restaurant were very friendly and attentive. The room rates varied considerably when I booked - at the rate I paid this was reasonable value. I booked the hotel because I needed to be in the area the next day and we wanted a celebration dinner. The dinner lived up to expectation, but the hotel probably not. If I am in the region again, I would try a different hotel. The room was very noisy - the walls were paper thin and we could hear every conversation and clickof light switches. Also the bottle of water left in the room - without any accompaning note - cost 6 Euro. Beware of drinks in the bar - Gin and tonic = 12 Euro.
Relaxing setting, fine views, excellent food and facilities. A well run hotel. Restaurant prices for dinner are inhibitive. Perhaps better choices for vegetarian
Their location is easy to find, 24/7 reception, free parking and internet access. The stuff of the hotel doesn't speak English and that has as result issues in our communication. They also have to improve the quality of internet connectivity.
The price per night. The restaurant wasn't very good, also the breakfast wasn't worth the amount asked for it.
The stunning views. The myriad of eating places. Friendliness of locals.
a good location very little english spoken.
The evening meals down on the lakeside. We arrived just after 4 pm and had to wait for 30 minutes as our room had not been cleaned - it should have been available from 12. No free parking - had topay each day and no hotel spaces. This meant when you returned you had to find a space somewhere. Each morning we had to find a member of staff and ask for breakfast. Breakfast was poor and service was terrible. Staff were not helpful. No spoken or written English. I would not recommend this establishment or stay there again.
The hotel is a set of appartments, which makes it comfortable for creating at least the own breakfast. Service for Internet problems very good.
Location, price, staff Some noise of the streets
We liked that they had a refrigerator (and a stove in case it's needed), and the beach that is really near. The room was pretty tasteless, but acceptable. I wouldn't like to stay there all day and we didn't intend to, so that's ok. Nothing true about free public parking. Only "payant" - that is, paying places nearby and they even have a marketplace that occupies paying places around the hotel every wednesday, maybe more. Not sure because they can neither speak or write English, not the least.
Good hotel for long stays. Good location close to town center.
Very convenient location: close to the center and the port. Supermarket and laundry nearby. Rooms are equipped with microwave and fridge, which makes it the perfect place to organize your own breakfast or meals and not waste money eating outside.
centrally located; providing an excellent breakfast and represented good value for money staff could have been better informed regarding transportation questions raised
Nicely renovated, with friendly staff and lovely rooms. Although we only stayed one night, we intend to come back soon
We loved everything about the hotel Ermitage. The staff were exceptional.
excellent,excellent,excellent! perfect!! the room had new decoration smell
i like the staff of hotel nothing
It was very nice hotel with excellent service. Spa is very clean and with a big swimming pool. We appricated a lot that the children are welcome to this hotel. The breakfast was delicious! The price for massage is quite high!
I like the friendly service and hopsitality.The Casion was excellent
Superb location, with varied amenaties, very efficient and friendly staff. Ideally situated for Lake Leman and the town of Evian and plenty of activities to pursue in all weather conditions. The rooms were dated, but are being 100% refurbished later this year.
We were pleasantly surprised by how nice this hotel was. Its location on the beach was extremely pleasant and it had a superb adjoining restaurant. To be highly recommended. We hope to stay there again.
Swimming pool, lakeside restaurant
great location, many possibilities for outdoor activities (tennis, swimming in lake & pool, jogging, walking on the lake shore), helpful staff, nice food
Good location and the ferry terminal point is just a couple of hundred metres away. As some other reviews have said it is a little past its best and now needs some updating to be carried out.
We asked for a TWIN room but arrived to find a double bed. After nunerous requests it was changed at 10:30 pm five hours after we arrived
The balcony view of the lake A broken bedside table should have been replaced. The bathroom shower facilities were inadequate
The views of the lake and the cleanliness of the hotel was great.
Location and gr8 view from the rooms
to be along the lake
Excellent location , clean and modern rooms
Closeness to centre of town. Good room size and views of the lake.
The hotel is well situated close to the lake. The restaurant attached to it offers good food for the money.
Proximity to lake, general ambience no