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A very nice hotel in a great area north of Denver. I did not realize that this is a pet-friendly hotel (my mistake). It appeared that many families took advantage of this amenity during the Thanksgiving holiday. There were a lot of dogs in public spaces. For this reason we will not stay here again.
I made the reservation for the wrong night... The night prior to our stay... We were charged for both nights, of course, but the woman who checked us in not only made me feel stupid for making the wrong reservation (like I didn't feel stupid enough already) but she was also very rude about having to find us a room for that night. I felt like they could have given us a better rate for the second night. We won't be staying here again!
A Denver blizzard shut down the airport and all major highways making it impossible to get to the hotel, but they would not refund me
Location The toilet ran all night, not constantly but every 20-25 minutes or so it would refill and was very loud. The TV didn't have a guide making it next to impossible to figure out what to watch. The WiFi was not great either. Had to come back down to front desk when we asked for room facing mountain and he made room facing east. Was easily resolved but was time consuming. Should have stayed at home.
Staffing was great - Both counter Reps were excellent . However, Robert went above & beyond in making our stay comfortable & complete. Thanks again to the Westin Team for a great experience. We will be back. Dawn Limited menu at the restaurant./bar area
They take customer service to the next level. Very impressed highly recommended.
Loved the waterfall shower. Loved the tall ceilings. Very clean. I didn't like that I had to pay for internet access. That is usually included in the hotel stay at other places we stay.
Breakfast buffet was very good Found used syringe under beds in two rooms :(
Under construction during stay, no warnings or anything when hotel was booked. Housekeeping would not come when we put sign out. Even though we were gone all day.
Good price, good location, nice and basic rooms. Advertised breakfast, had a breakfast room but neither day we were there did they have breakfast. Sat am the front desk worker was trying to put something together as apparently the breakfast person hadn't shown up. The bothersome thing, though, was that there was even less offered on Sun am. Management should have put something together, even if they had to come in themselves, by that time.
I thought everything was clean, they always had fresh towels, and they were always polite. I never felt like I was intruding upon them, as they were always warm and welcoming The mattress was VERY hard, almost like sleeping on a wood block. The card keys very easily get erased if you slightly brush it across your cell phone for an instant. I did say the hotel was nice, but it is very dated. Suite-style rooms just barely above motel prices, but like I said the interior, design, the feel is just like you're staying in a museum for suites in the 80's
Breakfast was decent. Staff was friendly. Location was great. Double bed rooms were very very small. Could hardly walk thru the room. Not kid friendly. No high chairs for breakfast. My son had a allergic reaction to their sheets rash was covering his body. and was crying staff came banging on the door wanting to know why he was not being quiet. House keeping never replaced coffee in the room after it was used. They would take all the towels and never leave any for the next day.
Price, bedding, location, size of room and bathroom ( bathroom huge compared to most hotels). The cleaning ladies were really nice and the noise level was okay. The kitchenette was awesome. The hotel was under construction and we weren't made aware before we arrived. The check in desk was at the back of the hotel, which wouldn't have been a problem bit the staff was back there goofing off. The whole check in experience felt like a joke. When checking out, there were different employees and they were more professional. The mattress was old, there were springs broken and it was uncomfortable.
Breakfast was ok Hotel beds were very uncomfortable, we has 3 rooms and stayed 3 night. None of the rooms were cleaned not even one time, even after tagging the rooms with maid service required sign. I myself had to go down the help desk to get toliet paper and towels for all three rooms and delivered them myself to each room. Air conditioning was not working in one of the rooms, front desk was notified but was never serviced or fixed. This was for sure my WORST experience ever. Would not recommend this hotel at all. Staff/manager instead of giving an apology they wanted us my family and the other two families to check out of the hotel.
It was comfortable and clean. Staff was nice and polite. The rooms were cozy and had a large fridge and cabinets that would be good for extended stays. No pool but that's okay. One of the house keepers didn't even knock and tried to enter the room to clean it. She stopped as soon as I said something. There are no do not disturb signs.
Very good value for the price. Continental breakfast was one of the better ones I've had. AC was loud and noisy
It was right off the freeway. Relatively clean. Full size fridge and microwave. Comfortable beds. Nice TVs. Clean bathroom. Convenient to restaurants and grocery stores. A decent room to spend a night for a good price. WIFI IS TERRIBLE! It's the same password for everyone in the hotel. Extremely slow to the point where my cell data was faster. There was a hair on my bed sheet and a random bottle of coke laying out when I first got there. The kid at the front desk was nice, but he was all alone at 6 PM checking guests in and answering the phones so it was a long wait.
WiFi was down.
This hotel was in a good location-convenient to highway. Clean room. We just stayed one night. They didn't have change for the laundry.
The staff was really friendly, the amenities were perfect. Nice having the kitchenette as an alternative to eating out. It's in close proximity to restaurants & entertainment.
There was an incident at the hotel they hadSWAT team and police officers having to deescalate a situation the front desk staff the next morning was very rude and told us they couldn't do nothing about it because we went through a third party I think they could handle the situation a lot better we could not sleep there was an explosion they were moving people from floor to floor which I understand but the noise was horrible the hallways were loud in the alarm would not stop going off it was totally restless night. When we asked about it in the morning the lady at the front desk said she would like to help us but she couldn't because we went through third-party I thought this was very unprofessional due to the severity of the incident they should have done something to try to make right for it.
Nice big rooms Mini fridge didn't cool very well and rude guests at the pool
Very comfortable with nice amenities.
Your staff were very friendly and extremely customer oriented. They helped me with a few different things while I was there. And they out me in a very quiet room so I could get my work done.
Nice Facilities Inability to get credit for cancellation. I booked two nights and got called back to work early and could not use second night. I was not provided credit for the night not used. Lousy policy, expensive room.
Paid a little more than I wanted for a motel 6, but was told it had gone through a remodel. And I was desperate to find a place in the area. When I opened the door to the room, I was pleasantly surprised at first. The room did look updated. But after 2 minutes we saw 3 roaches, so I moved my luggage back to the vehicle. The mattresses were cheap and uncomfortable. The remote to TV did not work. And when I woke in the middle of the night to use restroom, I turned on the light to many more roaches, so I left the light on the rest of the night. When I laid back down, I noticed my sheets had a couple spots on them, after further investigating, they were crusted red and yellowish. That was it. I brought my sleeping bag in to finish the night. My children noticed the roaches, but I didn't wake them to concern them with what I found. I made them shower in the morning, thank god that worked fine. I'm not one to raise hell and come across as someone looking for a free room, so I didn't say anything, I'm sure they already know they have these problems. I just will never stay there again. And I thought others should know what they are getting into. I've heard the saying " you can polish a turd, but you still have a turd when your finished". They put in new tv's, new beds( but used cheap matresses") new showers, new furniture and fixtures, new flooring( flooring is already peeling up). We were returning from vacation in Yellowstone, with 6 other people, always staying in two rooms. We were gone for two weeks and stayed in many hotels and motels on our way there and back. This was the worst by far!!!!! The only good things about this place was location
THERE WAS NOTHING WE LIKED ABOUT THIS HOTEL. The front desk girl Cynthia was so rude we cancelled on the spot after she continued to insult us and roll her eyes THERE WAS NOTHING WE LIKED ABOUT THIS HOTEL. The front desk girl Cynthia was so rude we cancelled on the spot after she continued to insult us and roll her eyes. Still haven't heard back from corporate on what they're going going tl do to resolve our issue
Room was clean, and bed was comfortable. For some reason was given a handicap room.
The location is good, being very close to several major interstate interchanges, allowing easy access to Denver How hard is it to have non-smoking rooms that don't smell like ash trays? I get it that people break the rules, but it seems as if only Motel 6 is incapable of purchasing the deodorants and cleaning supplies necessary. Also, a three inch mattress isn't adequate under any circumstances, but putting a three inch mattress on a wooden plank is a joke.
There was nothing to like about this hotel! The pool was closed and they lied and kept telling us it would be open the next day and it never opened. The room was supposed to be non smoking but reaked of smoke and their were burn holes in the shower and curtains. When I reported it they said there were no other rooms available. We had just traveled 1500 miles and were exhausted or we would have immediately got a new hotel. There were questionable people living in the hotel. A guy that just banged on the door next to ours and yelled for the guy to answer for about 45 min at midnight and then a big dog barked for hours after that. It was just a horrible stay the price was outrageous for what they provided and for the state of the hotel and room. I felt unsafe and it was just awful after traveling for so long I do not recommend this hotel to anyone! You can find a better deal don't stay here!
Great place definitely will stay here next time I return!
Best coffee of any free hotel breakfast! Good breakfast variety. Nice evening snack and cocktail hour. Dog friendly hotel, with poop by the front door that the owner did not bother to pick up.
You cannot beat the free happy hour with the appetizers that pretty much acted as our dinner and the three free drinks. We between breakfast and that, we didn't spend any money on food during our stay!
The bed was comfortable and the staff was great! There should be refrigerators in the room as well as more places to sit outside with out having to eat or drink in the reaturant. Also, the staff should know more about their surroundings ... Where the parks and great reaturants are. Without a fridge and a place to sit outside.... My family and I won't be staying here again.
Staying a bit out of town gives a great value for the money. This kind of hotel in downtown area would go for 3 times as much. Rooms do not have tubs (except for accessible rooms, apparently), which is kind of unusual.
No response to a request for lighting repair.
Nice clean rooms and bed was comfy. Front desk was helpful and nice. I think the price is a bit high for a hotel that is in a suburban neighborhood between Denver and Boulder. Westminster isn't really a destination i
Great location between Denver and Boulder. My only complaint was a mildew smell in the shower.
This hotel was horrible. I would not recommend it to anyone ever. This hotel was the most unclean place I have ever been at before. The staff working the front was very rude.
Location Remodel of room The wifi was not free Noise outside and through walls Not a good neighborhood
room not made up on suceding days. This is a extended stay motel for construction workers, the clientel is definately lower blue collar, noisy and drunk. NOT recomended for families.
Rate Very bad experience are toilet overflowed in the middle of the night instead of moving us to a different room she put a towel down let it continue to overflow and gave us a key to another room to use the restroom the air conditioner kept on turning on all
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Did not even stay. Went back to front desk to mention that the room was not clean, and staff immediately offered me a refund. Overall disappointing. Not clean inside or out.
Location Very dirty!!! Smelt of puke outside our room and stairwells were filed with trash and dirt!
Checkout at 12 Everything
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The customer service was beyond exceptional and paired with the cleanliness and attention to detail made it perfect. Nothing at all.
Nothing The room was filthy and had a nauseating smell. There was a deflated air mattress under the bed as well as a tube of caulk. Blood splatter on the walls, food splatter in the kitchenette. Disgusting bedding, had to buy our own just to sleep ON the bed!
very loud smoke alarms. wasn't a fire, but all alarms went off at 1:00am, and according to residents, this was the fifth time that month. section 8 housing. rooms disgustingly filthy. had to buy disinfectant and room deodorizer and cheap fleece blankets to sleep on as there was no way I was getting under the sheets
The staff was wonderful and extremely helpful. The room was clean and comfortable with a refrigerator and microwave. The pool was heated and the whirlpool was very hot, just the way I like it. The only problem was the lack of towels for the pool.
Well maintained breakfast with friendly staff. Access to the hotel is good coming from the south (Denver) on highway 36, but awkward from the north, east or west. It requires going around a very large block with multiple commercial structures. Adjacent restaurants are also a bit pricey.
This was the most compfotable room we have stayed in! nothing it was great
Ok room, good water pressure, bed was good but the pillows were terrible. Asian couple who run the front desk were not pleasant nor where they rude. They were just to the point. Great location. Overall it's ok for the money.
I had to move rooms because you could open the door with out a key and I forgot one of my bags in the room and they wouldn't say if they found it. Even after they knew the door didn't work they still let someone else check into the room. I know the sign says remodeling but I stayed there 3 months later and all the same stuff didn't work. Finally learned my lesson to not go back.
Excellent hotel (location, clean and neat rooms, friendly personnel). Although something went wrong with our breakfast order, an immediate compensation was proposed without us asking for it.
Staff Friendliness, Clean, Welcoming, Free Cookies at Check in, Free Wifi, Great Location. Their Restaurant was over priced, food wasn't that great, and service was super slow.
We love the double tree but this was the worst one. The staff was friendly, but the place seems run down, and falling apart.
I like the famous cookies. The pillows are too soft and do not offer much support. The restaurant at this location is too overpriced.
The location was greate.
Overall it's a very good value. Very clean, comfortable. Staff was very professional and for the rate it was – like I say - a great value.
Good location with respect to business clients. No issue.
I usually don't do reviews, but I noticed the staff during this stay. They all seem to genuinely enjoy their job and care for their guests. Great job.
Dog friendly, family friendly, great breakfast, and excellent staff. Pool was too cold to use. Paid for a 'mountain view' room on Kayak, but didn't receive one.
We had a room with a broken door ( hard to shut and hard to open). Talked to the staff about it and they said "Oh yeah we know. " If you knew then why isn't it fixed?? On top of that they places us right in front of the lobby door. There was sooo many people being loud when they walked by. It was very annoying.
Staff was friendly and professional First nights room had obviously been smoked in. Next morning we were switched to different/better room with no hassle.
I had 3 pillows. that was awesome We had flying ants in the bathroom and a couple in the living section. We killed what we could but they kept coming back. It was creepy when they started to climb on our clothes and feet. There was a leak under the sink and while packing clothes on the bed a drip from above dropped on the bed. Kind of bad
when we came in the lobby the TV had some show that was about plastic surgery and it was showing the front side of females. told the counter person and she just said yea they show that sometimes on this show. Anyhow, I had booked 2 rooms and asked if we could get them close together she told us no. We get to are room and its not bad. So I call down to see if we could get an extra chair so to play cards at the table and the front desk was very rude. First she said my maintenance guy isn't here to do that then she said that they don't have 100 seats for everyone that wants to have a party. At that point I asked to speak to her sup. she said she didn't have one then hung up on me. About 5 min. later theres a very loud banging on are door. Scared the hell out of my wife. I go to the door and theres 2 chairs but nothing else no body at all. Then the other party for the 2nd room gets there and there is in fact a room next to us. So if you go to this place be sure not to ask for anything from the front desk.
The rooms were nice and clean. I was immediately met when I checked in, with the most awful clerk, with a terrible attitude to boot. She never once tried to help the situation get better when I was starting to get quite angry. Her bad attitude kept getting worse. I would appreciate friendly customer service, especially when I have paid to come stay at this hotel. And another thing was I got surprised by a $75 deposit on top of what I already paid for my one night stay. I also didn't get the room I had paid for bit by that point I no longer wanted to deal with their staff.
Pet friendly. Large room, easily set up pack n play and airline kennel. New flooring and furnishings. Breakfast was satisfying. Exterior looked older, but I think they are remodeling. Bathroom fan did not work.
We were there for a family event, and it was close to where we were going, and close to anything you needed including food or shopping. Pool was nice. Nothing comes to mind except we checked in at around 5pm local time, and our room still wasn't cleaned. This would have been an issue if we needed the room at that time, but we luckily did not, so we could wait for it to be done.
This was a clean, modern, new hotel. The staff was amazing and very friendly. I would stay at this hotel in this location an time.
Fold out couch
It was very nice and clean and quiet
This guest did not leave comments about this hotel.
The room, services and area was great. It was right besides a mall and target in walking distance. Walmart was 1.2 miles in the other direction. Great area. Everything was great. Can't wait to return.
Everything bed lots of pillows tv microwave fridge. Ice machine close to room Quiet
Everything.. The staff highly professional. None
It's s brand new hotel for a great price
Nice modern hotels with great rooms and friendly service.plenty of food choices in walking distance. No free breakfast.
After checking the bed for bed bugs, I was able to get some sleep on a fairly comfortable based. On arrival, I had to walk past smokers hanging around the entrance. Walking in, there was the lovely scent of heavily used ashtray. I hoped that it would be different in my room so I proceeded to the elevator. I got to my room and the moment of truth, opened the door, but there were no angels singing. Instead, the trapped scent of dirty, wet carpet escaped into the hallway, surrounding my senses (at least two). If I had not been so freaking tired, I would have walked away. Instead, I checked the bed for bedbugs, opened the window, and crashed. On a positive note, the water was hot for my shower.
The beds and the waffles at breakfast The floors were sticky in the room had to wear my shoes the whole time and the top blanket was pretty badly stained other then that every things else was perfect
The staff members were top-notch and willing to assist in any way possible. The room was comfortable and fairly quiet. Stay away from the "Tokyo Queen" room if you need more space than just to turn around. It's truly tiny. The only hot entree on the breakfast table was the biscuits and "gravy".
Clean environment with a friendly staff and delicious breakfast. Quite possibly the most uncomfortable bed I've ever slept in. Was more comfortable to sleep on the floor. Was supposed to check in at 2pm, but the room wasn't ready until closer to 3.
The staff were EXCELLENT!!! Sondra and I believe Tiffany was her name but she had beautiful firey hair. Both were amazing! House keeping was excellent and very nice. The pillows are so comfy and an amazing view of the mountains. It's my fault I should've done more research before I booked the hotel. But one of the main reasons I came to Colorado was to experience legal marijuana and to my surprise I wasn't allowed to smoke marijuana in my smoking room. That would be the only complaint that I have. I really feel you should be able to smoke in a smoking room. I'll stay somewhere else on my next visit unless your policy changes, other than that I will be back to visit Sondra and "Tiffany".....I think.
The amenities were great! The breakfast was excellent! The rooms were very modern and appealing. The beds were comfortable and there was just enough room for my husband, two children, and myself. I wish that they would have had a pool. Also, they need a few more outlets for charging cell phones and computers.
It was clean. The personnel were all nice and courteous. A bit of a drive to were I was going. Though that would have been my own issue.
Good place to sleep and eat continental breakfast. Hotel was clean and in safe neighborhood and convienent to highways. Staff was pleasant and helpful.