Recent Reviews
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4.4
Worst car rental experience I've had
Pros: They were by far the least expensive in the area.
Cons: Rude customer service. I talked to someone twice about them picking me up from my house or so I thought. When they never showed up I called and they blamed me for the miscommunication and then I had to wait for them to come get me. I was late to work.Car was given to me with a tire that needed replaced, tpms light was on when I picked it up. They told me sometimes it was due to the cold and I could take it to a tire repair shop. I took off work early and spent 4 hours to be told they didnt have the tire. Enterprise said I could switch out the car, yet when I showed up to do so they were rude about how I didnt make the reservation to switch. I had no clue. Only car they had was a minivan which was whatever but it used way more gas and I commute to work. And it was hard to drive as I have an injured shoulder. Other branches may be better but the Grant location was not good.
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2.0
Cons: I set up my reservation for a car through kayak and then Enterprise didn't have any cars. That is a problem, when the rental car company doesn't have any cars to rent. If you don' t have cars to rent then don't let other companies give people reservations. It is a pretty basic system
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10.0
Wonderful Experience
Pros: Customer service was phenomenal and the two vehicles we used were clean and new (one only had 900 on the odometer). The staff were more than helpful and willing to let us use an AWD vehicle one day and then switch to an intermediate car for the second day.
Cons: None.
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2.0
Will never use Enterprise.... ever!!!!
Pros: Nothing,
Cons: The salesman was rude and I'm petty sure racist, to my sister and I. He was no help whatsoever. Why would kayak reserved a car for me and the salesman tell me that there is nothing to rent me. Somebody screwed up. Messed up my plans and ruined my wife's birthday. F**k you enterprise. I will never use this car rental company ever again.
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6.4
Cons: I was not given the price from my reservation.
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2.0
Value of Money
Pros: I did not like the customer service. The representative that walked me through the "sales" process was vague about the day to day charges for tolls, gas, etc. I repeatedly told her that did not want any extra services and wished to have the car that was quoted to me. I ended up paying an extra $150 dollars at the end of the trip because of it. My experience was not enjoyable and I will not be renting with your company for the rest of my life.
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6.8
It was OK
Pros: I liked the car I chose. At first they were trying to give me and old beat up looking car though and I told them that the car they were trying to give me looked older than my car and I think they wee doing this because I'm younger. But I actually drive rental cars for an auto body shop that has a contract with Enterprise.
Cons: The fact that I was charged more then expected for this rental and the fact that they were trying to put me in a old beat up car. I paid almost $300 and expected to be treated as any customer regardless of age. Also I had to go in to an enterprise to take OFF additional coverage. It should be the other way around... if I wanted to go in and obtain coverage I would understand. But that process is silly and I have never experienced that when I rented with Enterprise before.
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10.0
Great Customer Service
Pros: Their computers were down. No problem, their back up plan had me out just about as fast as if the computers were up and running! Super Friendly!
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3.6
Ridiculously slow service.
Pros: The shuttle driver was pleasant.
Cons: Waited over an hour and a half to pickup a dirty car.
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10.0
ENTERPRISE DELIVERS AGAIN
Pros: EXCELLENT CAR FOR THE PRICE I WANTED TO PAY
Cons: NO COMPLAINTS AT ALL
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10.0
Wonderful Experience
Pros: Customer service was phenomenal and the two vehicles we used were clean and new (one only had 900 on the odometer). The staff were more than helpful and willing to let us use an AWD vehicle one day and then switch to an intermediate car for the second day.
Cons: None.
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10.0
Great Customer Service
Pros: Their computers were down. No problem, their back up plan had me out just about as fast as if the computers were up and running! Super Friendly!
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10.0
ENTERPRISE DELIVERS AGAIN
Pros: EXCELLENT CAR FOR THE PRICE I WANTED TO PAY
Cons: NO COMPLAINTS AT ALL
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4.4
Worst car rental experience I've had
Pros: They were by far the least expensive in the area.
Cons: Rude customer service. I talked to someone twice about them picking me up from my house or so I thought. When they never showed up I called and they blamed me for the miscommunication and then I had to wait for them to come get me. I was late to work.Car was given to me with a tire that needed replaced, tpms light was on when I picked it up. They told me sometimes it was due to the cold and I could take it to a tire repair shop. I took off work early and spent 4 hours to be told they didnt have the tire. Enterprise said I could switch out the car, yet when I showed up to do so they were rude about how I didnt make the reservation to switch. I had no clue. Only car they had was a minivan which was whatever but it used way more gas and I commute to work. And it was hard to drive as I have an injured shoulder. Other branches may be better but the Grant location was not good.
review from
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2.0
Cons: I set up my reservation for a car through kayak and then Enterprise didn't have any cars. That is a problem, when the rental car company doesn't have any cars to rent. If you don' t have cars to rent then don't let other companies give people reservations. It is a pretty basic system
review from
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2.0
Will never use Enterprise.... ever!!!!
Pros: Nothing,
Cons: The salesman was rude and I'm petty sure racist, to my sister and I. He was no help whatsoever. Why would kayak reserved a car for me and the salesman tell me that there is nothing to rent me. Somebody screwed up. Messed up my plans and ruined my wife's birthday. F**k you enterprise. I will never use this car rental company ever again.
review from
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6.4
Cons: I was not given the price from my reservation.
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2.0
Value of Money
Pros: I did not like the customer service. The representative that walked me through the "sales" process was vague about the day to day charges for tolls, gas, etc. I repeatedly told her that did not want any extra services and wished to have the car that was quoted to me. I ended up paying an extra $150 dollars at the end of the trip because of it. My experience was not enjoyable and I will not be renting with your company for the rest of my life.
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3.6
Ridiculously slow service.
Pros: The shuttle driver was pleasant.
Cons: Waited over an hour and a half to pickup a dirty car.
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