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Shuttle service to Disney land. Room spacious and very good cleanliness. We booked four rooms (2 families) 4-5 months prior our arrival. The room arrangement given to us 2 rooms next to each other and the other 2 in different floor level. They aware each family going to occupy 2 rooms during our booking and yet they can't arrange the other 2 rooms next to each other or at least the same floor. Eventually the other family has to take the smoking rooms in order to stay next to each other. No smiling face from the male front desk staff.
Great rooms, with nice views. Hotel staff were very helpful and friendly. Train station at the front door to the hotel. Big shopping centres next door. Far from the main areas of Tokyo (Shinjuku, Shibuya etc) roughley a 30 min train ride. There is a train station at the front door to the hotel which is very conveniant but this is not a JR station so if you have the JR pass you can not use it here.
The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.
spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....
Swimming pool was great. Nothing very much.
High quality of service, wonderful bay view, rich variety of dining, excellent room service, staff professionalism
The bayside view was the hoghlight of the room I cannot list a thing that I didn't like
The attention to detail made the stay so much better.
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Convenient location, quiet and modern room. Free in-room lan connection. Very friendly, helpful staff. Iron only available in laundry room (so you have to bring your clothes there - no place to hang them while you iron several shirts...). I find that the room is expensive compared to the Park Hotel next door (which is more modern and larger rooms...).
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.
We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No
very convenient location; easy tour pick-up and airport bus; friendly staff crowded hotel, small room, facility a bit aging
excellent world class hotel, friendly and efficient staff, located next to subway access and within 1km of major entertainment precinct.
Right on the subway line. great restaurants and bar. great spa beds are very firm
Breakfast buffet, a seating area in our room, and a bed off the ground. We had been on great tour staying Japanese ryokans which were a treat but good to getting back to western comforts. Don't have any complaints
The design of the room was elegant and modern, and it was very comfortable to stay in.
Excellent executive lounge, great location close to many restaurants and the Tokyo Metro is a 2 min walk away.
near tokyo center. takes 60 min. to Narita. hotel staff is quick in attending to my needs.
Comfortable beds Restaurants in the hotel Close to the train station Small room Hotel smells like smoke
hidden charges,such as table cover charges in bar on top of service charge and taxes!
The Intercontinental is a major chain and had a nice entrance and the rooms were clean. The rooms were decent size -- in fact, as I understand "spacious" -- for Tokyo. 1. The Internet was intermittent and not very good. 2. The cost for the Internet was one of the priciest anywhere -- they charge 1620 yen (about US$16) per device. So, a phone and a laptop, my wife's phone and an iPad is 4 devices or $64/night. Needless to say, we did not activate internet for each device. Compare this to the Hyatt Regency Tokyo at $3/night per room (multiple devices), or free at the Kobe Sheraton, and free at the Kyoto Westin. 3. The plumbing was old, did not drain properly, had to run the cold water for a long time to get cold (rather than hot) water, and the non-Toto toilet seat was far inferior to the Toto Washlet seats in other hotels. 4. I have Acid Reflux and need to sleep with a raised head. I requested foam pillows at reservation time and again by email about 2 days before arrival. I was told they were booked and no foam pillows were available. So, don't count on any "accommodations". 5. The concierge was very helpful, BUT the lines to see the concierge were unreasonable (1/2 hour or more). Ultimately, we could only see the concierge about one-half of the times we tried.
Very lttle, plastic hotel without character, expensive way of hiding from japanese culture.. See above!
The ANA Intercontinental is situation on Roppongi Dori, very close to the Roppongi district's busy night life. It has a metro line within a 10 minute walking distance as well connect to both Narita and Haneda airports. The concierge service was great, helped us out with tours to Mt. Fuji as well as to a small town in Tama City where we wanted to visit our old neighbors from Thailand. She went out of her way to call the friend and coordinate pick-up from the train station.
Is there a star rating higher than five!? From the moment I arrived to check in after getting off of a cruise ship in Yokohama to the moment I checked out and said goodbye to the lovely staff in the lobby, I enjoyed every second of this incredible property. The views were luxurious, the rooms were definitely appointed, the club lounge and everything and anything I can need and more, and I will be racing back to Tokyo to stay here as soon as possible. I sale every luxury cruise line all over the world and this is by far the most hospitable luxurious stay I've ever experienced in my life anywhere in the world. There's absolutely nothing I would change, it was sublime! And that's coming from a New Yorker who stayed in some of the best hotels in some of the best cities across the globe and in some of the most luxury suites on the most luxurious ships on the ocean.
This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties! What I didn't like was that we had to leave so soon...
i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.
My November stay in Tokyo was switched from Okura Hotel to Sheraton Miyako Hotel, because Okura was demolished in May this year for a new hotel building to be reopened in 2018. So all the evaluations given here are for Miyako Hotel. The hotel is excellent, very roomy and update. It offers all what a ordinary traveler needs and beyond. Its location is great right in the middle of several subway stations, only Meguro station and takaniwa station are within walking distance. But, scheduled hotel buses taking hotel guests to Meguro and Shinagawa station is an excellent way to help hotel guests move around. Do your homework and find out what time the airport limousine bus can take you from airports to Miyako Hotel before you buy airline tickets. Because the bus schedule is very odd. I came to Miyako from Tokyo Haneda Airport, the airport limousine bus only runs twice in the morning and once in the late evening (Good for red eyed flight guests). If you come to the hotel any time between those schedules, you need to find out what is the nearest hotel or subway stations to Miyako the airport bus can take you to, then take taxi from there to Miyako.
I very much liked the authentic 50's modern hotel and interiors…in a great location in Tokyo near the American Embassy.
Classic or dated, whatever your preference, but well maintained and spotless. Large rooms, for Japan. Staff is marvelous. Very close to the US Embassy and train stations. All staff speak English sufficient to get the job done. Booking through Kayak got a reasonable rate for Tokyo. Couldn't control the heat in the room, which was 79F. WiFi connects but can be erratic on mobile devices. Food in the hotel is outrageously expensive, but a 2 minute walk gets you to reasonable options. Gym is excellent but there is a substantial extra charge to use it.
Room,nice bedroom Nothing
Hotel is connected directly to Shinegawa train/bus station and very near cafes, bars, shopping and convenience stores. Hotel staff was professional and great with answering questions about travel plans, recommendations, etc. Hotel design modern yet still very Japanese aesthetic.
The facility was great, the staff was very helpful, and the property is right next to public transportation. The food was pricey, there was no pool, and the district seemed more business oriented.
Extremely convenient location - walking distance to Ginza & Hibuya and fish market with easy access to subway & quick taxi trip to Roppongi NA
wonderful place ! everything was just perfect.the location was a nice suprise - very cool neighborhood.
Great city views, excelent location for ginza area and central tokyo
Location is convenient, bed was very comfortable, staff very friendly competent and helpful Pricey, bathtub a bit small
Nice staff. Every staff member of the hotel is very helpful. I will come and stay in this hotel again. The location of hotel is very convenient. Overall stay in the hotel I can say is wonderful. Location
Excellent room with ample space. Good seperate beds, nice view. Price of breakfast is high (2500 Y). This is not uncommon for Tokyo but still too much.
Loved the clean room and the value for the money. Also the location was good (although it is in a business district) - but very nice to be able to walk to several eating choices without paying for the high meals in the hotel. We also found the Mini-Mart downstairs very convenient to buy water and snacks for our 4 year old. The hotel is very accessible to the subway - walkable with connecting under ground passages. We stayed here with a 4 year old child - and were able to get a baby cot that sat flush with our bed (open rail on one side) so the baby could sleep next to us (at no extra charge). Overall the staff were great, helpful and friendly. I have a minor criticism for the hotel - I gave a fair rating for the Hotel staff because of our experience with the Concierge. She does not have the personality to work on this desk - the many interactions I had with here were polite, but not friendly or she didn't go out of her way to make recommendations or be overly helpful. She had a bit of sour personality (very un-Japanese), made me feel like I was bothering her with my questions - and in my opinion that leaves a bad impression of the staff - when in fact everyone else was super nice. However being new to Tokyo the Concierge is the most important liaison to us as we depended on her advise to get around the city.
Great property, great location. Staff is super helpfull
I didn't spend much time in hotel but everything was OK. I like to drink coffee in the lobby and view from my room was fantastic - night Tokyo and Tokyo Tower. Very close to metro station and 5 min. on foot to Yamanote line. Additional "pro" Limousine bus to airport.
Smoking is allow at the lobby on the 25 floor and that turn me away from getting a drink at the reception / lobby
modern and well run - fantastic view from room breakfast was not included; paid more to check in a bit early; room was very small
Great location (15mn walk from Ginza shopping area), very professional service, great rooms view (hotel reception located at the 25th floor, all rooms are from 26th floor and above)
Hotel is located within walking distance to Shinagawa Station. Very nice garden and helpful staff. Have to pay to use the pool.
Overall, a pleasant stay. I was there on business and bought an extra room for my children. Clean, comfortable beds. I've had better breakfasts at other hotels. Very close to Shinagawa station. Quiet rooms and comfortable beds. Clean and pleasant. 7/11 in basement comes in handy for a late snack.
Good location Friendly staff Immediately after we checked in to our room, my husband noticed an odor in the room and requested to change room. The staff was very responsive and put us in a different room right away. Unfortunately, the second room also had a very strong odor. It smelled like mildew. We just put up with the smell for the next 3 days :(
Close to train/subway station. Lot of places to get a meal. Perfect variety for breakfast. Staff very helpful. Room a little small but, good enough. Overall enjoyed my stay Bed was like a rock. Pillows filled with wooden pellets. But I slept well.
The room was always clean; the breakfasts were awesome; the staff very helpful I extended an extra night and the fee was pretty high. Like double that I got on Kayak
I had a superior room which had plenty of space and a nice queen bed. Very modern room. The staff was very nice and very helpful with our bags. Nothing wish I could have stayed longer
the staff at the hotel were very professional and very efficient. hotel overall is of excellent quality. it was more than what i have expected. N/A
The atmosphere in lobby (1st floor) and lounge (14th floor). The breakfastbuffe. Very small room. No restaurants in the area around.
Hotel staff excellent. Room super clean very day!! Very good position near Metro and train station. Good base for a shopping tour of Tokyo .
Hotel staff were helpful, close to train stations, convenient location, clean small room, expensive
Everything was very good.
Good location, with easy access to subway / JR rail stations. Walking distance to Tokyo Tower. Buffet breakfast had a mixture of Japanese and non Japanese options. Guest lounge and internet station are nice and quiet Rooms were small, even in comparison to other hotels during our Holiday in Japan.
I was on a business trip visiting a company less than 2 blocks away so I couldn't beat the location. I got the normal room, which is small but had everything I needed. Rooms are modern and mine was clean. Hotel is dated. The lobby feels like the 70's or 80's and lacks a real bar reestaurant. The cafe in the lobby has a very limited menu of food and drink, particularly for breakfast. Would I stay here again? Yes for the same location/price balance I paid on this trip.
Value for money. Good breakfast. Airport limosinebus took much too long time from this hotel due to multiple stops. Faster/Better to go via nearby hotels with more daily departures and less stops underway.
The staff is incomparable (then again, Japanese people have standards no one else in the world has), they were so on the ball about everything, from questions about the city, to housekeeping and in room massages, that this hotel in the US would cost 550 a night, and I only paid around 200. Japan is on another level. The comparison between Japan and the United States, is that there is no comparison. Everything was perfect.
Our accommodations were comfortable -- larger rooms than the norm in Tokyo. The neighborhood is quiet, upscale residential, but shops are just 5 (long) blocks away, and a 5-minute ride on the free shuttle bus takes you to Meguro Station with its many surrounding shops/restaurants and its easy access to the rest of Tokyo. The staff is helpful and knowledgeable. There's free internet, coffee maker, and teapot in the room with supplies. The lobby bar features live soft jazz, features a view of the lovely garden. Shuttle bus to Narita runs at convenient times -- reserve in advance. Miyako is showing its age. Our bathrooms (during 2 stays) were half remodeled; they need to do the other half and update the rooms. Room lighting is dim, not a problem during the day thanks to the huge windows but a bother at night. Transport from Haneda to the hotel is a problem. The last bus is 2 pm and a taxi is $60. Some advice: like Tokyo hotels in general Miyako's restaurants are expensive and laundry charges are ridiculous. Go out to eat and wash your clothes. There are lots of good restaurants with reasonable prices around Meguro station, and the concierge directed us to a coin laundry a short walk from the Shirokanedae station, where the shuttle bus stops on request.
very classy lobby and facilities The room was more than disappointing.... im glad I didnt pay full price! My room was old looking, in need of renovation.
Very good restaurant (the Tenpura counter is great); and a good cigar bar that plays nice jazz, convenient, quiet location. Regular staff are very friendly and attentive. ¥1650 for a tiny, I'll-equipped gym whether or not you use the spa; very slow internet (can't download large files unless it's over a whole evening); was given a smoking room even though I requested non-smoking and it is on my lifetime Gold profile; no coffee pot or even instant coffee, forcing me to buy the room service coffee. Hotel management couldn't care less about comments or complaints.
Good value for the money Location is not ideal for tourism
This is a great Sheraton Hotel property. The staff is first class and the accommodations were excellent. If I had to list a negative, it's not in the hotel itself, but in the somewhat out of the way location. There is a 10+ minute transient, by foot, from the closest subway stattoo. The hotel does, however provide a frequent bus bridge between the hotel and another nearby subway station.