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Location, service, pool staff
I was only in Tokyo for two days. I have always wanted to see the City so I stayed as a long lay-over. I have traveled quite a bit and mostly stay at high end hotels. The room was amazing. It was large, clean and the bed was perfect. I think the one thing that stood out was the service. I mostly felt with the front desk manager Tetsuro Nakamura. Everyone at the hotel seemed to really appreciate their job and enjoy helping their guests. Nothing comes to mind
Great Hotel and great localization. The room was perfect.
Positioned near the business district, but the general area - including the Imperial Palace - are very nice. Well equipped and very modern rooms. The bathroom was enormous with entertaining shower equipment! Public areas are huge and drab in places. But we would certainly return to the Imperial.
I have stayed at hotels all over the world butt he Imperial was fantastic. I have never seen such a polite and professional staff. Everything from the moment I got out of the taxi to the moment I boarded the Narita bus was handled with the utmost proficiency and friendliness. Although there are hotels that are more modern and flashier, nothing beats the Imperial. Great location as well.
not only was the imperial hotel a quietly luxurious place to stay with wonderful service, staying there felt like being part of history. i believe that the original hotel was designed by frank lloyd wright and though the original is no longer standing, pieces from the destroyed hotel have been incorporated into the current lobby. it seems that an effort has been made to retain the frank lloyd wright feeling in the remake of the building. overall, a very nice experience.
This hotel was AWESOME! The service we received can't be spoken about enough. Everyone went out of their way to make sure our stay in Tokyo was problem free. The location is in a prime spot and our room had a great view. Highly recommended!
The design is lovely and the location can't be beat. The hotel is high up and it is great to look down on Tokyo. The pillows were uncomfortable which took away a little bit of ease of sleep.
The location not far from Ginza and the metro station Shimbashi/Ginza is useful. There isn't a gym. And the Internet isn't a wifi but cable. I carry an iPhone which is useless without a wifi. Breakfast selection should be changed daily.
The view from the room was beautiful, I loved the bathroom window which could be made seeing through, so you could enjoy the view from the shower. No complaint, very satisfied.
Staff were extremely helpful and courteous. None.
The views from our room were good, it was nice and clean. I thought for a hotel of this standard the staff would be able to understand English a bit more, not very well situated for shopping more of a business hotel. No english Tea,
Great location very close to main shopping area in Ginza. Room on the small side.
This was a top notch hotel. The rooms were large and very comfortable by Tokyo standards. The staff was very good at what they do and speak great English. The location of this hotel was wonderful from my point of view. While it was for sure in a business area it was a 5 min walk #40or less#41 to Tokyo station which makes it great. The Shinkansen and the Narita stop in Tokyo station which makes for a quick trip to the hotel. If you want they will great you at your train and walk you back. The restaurant was typical of most high end hotels with good food well done but not a value in any way. In the end there are tons of nice inexpensive places within 10 min walk that cater to the worker in the area if you are looking for a little less costly fair. While they can set up tours and the like for you my single experience with that a tour of the fish market left a lot to desired. It way have just been a bad day or a bad guide so I have no idea it others will have better luck. My room was nice and quiet. The view was of a open street. Others have views of the rail station. In the end this was not a negative in my mind as I do not spend time just looking out my hotel window. In the end this was a great hotel in a great part of town if you are going to use the train. I woud come back again.
If you want to see all over the city by metro otel is the best one
I like the fact that there is enough room to open a suit case and still have room to walk around it!!! Most small to medium size hotels in Tokyo are so small that you can only go to bath and sleep. Ginza Monterey offered a little more room so you can work on your computer and feel comfortable.
location was easy to walk from for transportation around the city attractions no pool
The room was small even by Japanese standards. Staff was nice. TV only had Japanese channels. Breakfast provided was good. Value for money was not there. My friend stayed at Gracery nearly next door for $100 cheaper and a much bigger room.
Great location, wonderful staff, great breakfast. Spacious room for Tokyo
Only the fact that we had Japan Hato tours that did a pickup from this hotel location and there were a few folks at the information center that were nice and very helpful The room was awful - 1. Shower curtain was dirty and had hair on it from god know how many previous travelers!! I asked the manager to change it and they did not execute it well, they forgot! When I asked again they replaced it but only this time they put the shower curtain inside out...Japanese attitude is supposed to be all clean and perfect and this was definitely not it! 2. We were offered free breakfast due to the shower curtain situation which was a nice gesture, but honestly the breakfast was not so great 3. The room was really really small and the 3rd bed that we got was broken.. We paid like $250 a night or so and this was so not worth anything penny, will not recommend it anyone.
Close proximity to subway station and multitude of restaurants and shopping in Ginza. Secure WiFi in every room, free for rewards members. The breakfast buffet was great, with many choices of local and western cuisine. My omelette was cooked to perfection! The beds were a bit firm. The toilets weren't as fancy as other Japanese hotels (not heated).
Wifi password always wrong, I could not use wifi.
Location in Ginza The room and bathroom were the smallest room I have been for a very long time. Everything is also industralised and calibrated (to reduce cost), which makes it more like a chicken battry than a hotel room.
The location was excellent and the airport bus delivers you directly to the hotel door. Some of the staff were uncaring and had no knowledge of the area.
Friendly staff despite the language barrier Now that Tokyo is becoming a touristic area, the staff shoulkd learn the manners of good service.
The room was small but clean and well-appointed. I don't know about the necessity of including a pants press and a dehumidifier in a room barely big enough for two people and a bed but I'm sure they know their own audience. Breakfast was simple Japanese standard. Staff was very good and attentive.
they were a bit inflexible with the check-in time.
This was my first time in Japan, but I heard about the hotels beforehand. The rooms are small because you are in an overpopulated city, so if you manage your expectations it is really very pleasant. The hotel was clean and each floor and your room are secured by access card. Staff was very friendly and accomodating as well. You are a short walk from 2 subway lines, the imperial palace, hibiya park, and Tokyo's version of Times Square. Overall, I enjoyed it and if I go back I will strongly consider staying there again.
I changed dates but your website could not reflect new pricing on site. You should have fixed
+ great location -breakfest was not worth the price, in Ginza you can get much better and tastier food for the same price;- you had to pay for whole stay directly at checking in, not polite at all; - no closet in room; -no fresh air in room as windows are locked;
Everything is ok. Very nice personal, placement is convinient for shopping and city walking. too small rooms.
The location is about a 10 -15 minute walk to tokyo station and closer for the Ginza metro or shimbashi if you have a jr pass. Somehow we were put in a smoking room, i think it was an error on agoda that showed up as Small deluxe room was actually smoking deluxe room. When we switched, we were in a Japanese style room which was fantastic and actually felt larger than the western style rooms with everything low and a bit less cluttered feeling. The room felt larger than some of the other business hotels we stayed at. The reception is on the 2nd floor. Everything went well. The bathroom feels a little dated but is perfectly clean and with all the bidet functions etc common with Japanese bathrooms. The breakfasts are a tad expensive at $22 but there are a lot of convenin e s
Great location! Good price
The location was perfect, the staff were very helpfull and the free internet was much appreciated.
The hotel location is very convenient in the heart of the Ginza shopping district. The hotel does have a small modern lobby with free coffee and espresso for the guests. The are rooms are relatively small. Only smoking rooms were availbable upon check in.
Compact, well presented business hotel well located in the middle of Ginza. Close to Shimbashi JR station is a good base for business in Tokyo at an affordable price