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All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
Freindly staff, great value, neat and clean.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
Shuttle service,helpfull staff.
Comfortable, clean, free shuttle, value for money.
The hotel was modern, clean and the staff was excellent.
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
Nice hotel in a not so nice town
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
Good quality room Shuttle service a let down, some distance from airport, late arrival meant food a problem after 10.30
Room was clean enough and there was a wi-fi. bad restaurant (not even a restaurant only buffet), no good service, no good bar.
shuttle service to and from airport, very helpful! also free internet, comfy beds
The personnel at the Front Desk were excellent. Welcoming, warm and patient. The buffet breakfast was sumptious. Excellent value for money I felt. The location at first as the hotel quite far from everything. But then on a curiosity trip to Torrejon de Ardoz (the nearest train station in the area), I was delighted by the lovely and reasonable yet modern shops, as well as the nice restaurants, the public square, the Semana procession and the quaint houses etc. I wanted to go back there again but alas, no time.
We were totaly satisfied with this hotel. The staff was extraordinary kind, polite, flexible and helpful. The buffest breakfast was well prepared with wide variatons, the only thing what we missed some greens, tomatoes. The coffe was surprisingly fine, not so strong of course. The fruit juices werent flooded with tap water as in many places. The location is far from everithing but the public transport is working and the hotel is easily accessible by car. The restaurant next to the hotel is perfect and before the main lunch time nobody is there to smoke. The is black shell is the best ever we eaten. We have definitely nothing to complain. Good value for the money.
The facilities were excellent and my room was clean, spacious and well cared for in everyway. On the technical side the room was amazing, with a large flat screen TV showing a vast range of channels and a host of Films for a very reasonable €4.00 per day. Reception and Room Service could not have been better and the Airport Pick-up service was very good too. I would certainly recommend this hotel, but at the moment - without the food option - see below....... It was very difficult to find by car and its location was in the centre of a Business and Commercial Area, so the views were not good. I had booked with breakfast and because of the location I also opted for evening meals. this is where the hotel let itself down badly. There was only one member of staff on duty which was clearly not enough. Even so he disappeared for long stretches of time so that items ran out, and food under the warmer congealed almost beyond edibility. The Hotel Management need to thoroughly review this area if they are going to offer food, as this was the only area that was below 4 star level.
Breakfast is very good and the dinner buffet is fine too. Only the shower room need some adjustment because the water came out so easy.
Clean, good location to IFEMA visitors. Not enough staff, bad isolation between rooms
breakfast was a bit meagre- toast, juice and coffee
Stayed for only about 8 hours between two flights but it was perfect for that. Driver picked me up at the airport and returned me the next morning. The hotel was very clean and quite nice for the incredibly reasonable price. Would highly recommend for quick layovers with a one night stay needed. Very little English spoken by the staff
This was clean and the staff members were so kind, and there was free wifi, and the breakfast was fine as well. Also the candies which the staff put on the bed was delicious. I love it =] The shuttle between the airport and the hotel cost me 10 euros which is a little bit expensive when compare to the bus outside the metro of barajas station to the hotel for which just cost 1.65 euros, this is the no.211, and also takes only 15-20 mins to the the hotel from the station
The owners were so helpful...going out of there way to be accomodating.The hostel was very clean and there was parking. It was very convenient to the airport. The area it was in was industrial...not many places around to eat dinner.
very freindly staff helpfull and you get what you pay for location
This Hotel offered convenience to Airport for early or late flights and airport shuttle (charged 10 Euros) which was most needed for my dawn flight. The accom is of very high quality and standard and rates with the best out there. WIFI in rooms and throughout hotel (free) was another blessing which is essential these days. Sadly there is little or no transport links to this hotel and nearest metro was Barajas, followed by long taxi ride to it. Free airport shutles could easily address this point however.
I wish organizing the
The staff was great, I came from a very stressing flight at 2 a.m. being ripped of by taxi drivers at Barajas Airport and the owner of the hostel was so kind and helpfull that the whole situation turned positive. was really the best it could happen that day for me.
Hotel was very clean and staff tried their best to help us The hotel is not in a central area hence you need to take the hotel bus to go to the metro or airport. However the hotel bus was very efficient
Good service, clean rooms, briilliant staff and value for money- Great extra services like Parking and airport transfers and pick ups. Breakfast could have been better!
The hotel is very nice and clean. It´s completely new and the design is very nice. The room was big an clean. The breakfast very good.
new, clean and with nice contemporary design located outside the town centre close to a junction and gas station - 10-15 minutes walk to the centre
Very modern, nice room with great appointments. Staff was helpful, some language difficulties. Room lighting was hard to figure out (switches)
- I did not like the layout of the room. It looked good but it was not very practical.
Very convenient to Alcala and with parking on site was ideal for what we wanted. The entrance to the hotel was hard to find on our first visit but easy there after.
Location next to old town and business offices nothing
Wireless Internet Sometimes noise from the street carried into the room
Hotel was clean and in good condition. About 20 minutes / 25 EUR by taxi from the airport. Rate was much lower than hotels downtown, which were all booked for our last night. Included breakfast on Sunday morning only started at 8 AM, so we had to skip it as we were leaving for the airport at that time. The hotel is relatively far from downtown Madrid (count EUR 35 by taxi) which is ok for one night or if you have to be in the area of the hotel, but not a good location if you want to visit Madrid.
facilities good breakfast very expensive
It was very nice - clean, modern bathrooms, close to shops and amenities, but not close to the airport. I found it too far from the airport. It is a 30 Euros taxi cab ride. I misunderstood, or was misinformed, about there not being a shuttle bus. I thought there was one.
Staff were pleasant and friendly, rooms were good and it is easy to find nearby street parking. Noyhing it fulfilled our expectations.
The hotel staff. There was no shuttle service to the airport on Sunday. There was no bus to the airport at 6:30 am. The hotel manager drove me to the airport. There was no shuttle to the airport on Sunday. The hotel is next to the train tracks. You can hear the trains go by.
Free Wi-Fi, good restaurant Located between the main road and the train line, making it a little noisy.
Location - but is was a business trip. Handy for the Torrejon railway station. But obviously there was a bit of noise through the night, but not that bad.
The gentleman who attended us at the reception was very polite and acted in a very professional manner. He quickly took care of our needs regarding pillows and some small details in the room. As the hotel’s restaurant was closed he directed us to a very good Italian one in the proximity where we enjoyed an excellent meal. Torre Hogar had the restaurant closed on Saturday evening
Location of the hotel was not convenient for our purpose. Breakfast was not that good compared to similar hotels.
The staff was amazing, at least the night clerk at check-in. I'm sorry I didn't get her name, or I'd give her a personal recommendation. Not that there was anything wrong with the daytime staff, but that night clerk set a high standard. When I made the reservation, there was an airport shuttle mentioned in the advertisement. When I tried to schedule that shuttle, it was not available to me. Mine was a last minute reservation and not enough time to schedule the shuttle.
The room seemed to be recently renovated, nice modern design. The restaurant was opened until late and the restaurant's staff had good suggestions. I had wanted a hotel near Madrid airport. Hostal Torrejon is actually quite far away (15 minutes by car) and their shuttle service ends at 22:30. Si if you have arrive late, you will have to take a taxi, which adds to the price.
Staff were easy to approach, even though I am not fluent in Spanish
Nice hotel. Modern, clean, spacious room. Pleasant, helpful staff. On the same cercanía line as Alcalá de Henares, so it was easy to pass a few spare hours in Alcalá. The hotel has a free shuttle service to the Madrid airport, however it did not start running early enough for me to catch an 8:00 a.m. flight, so I had to pay 30 Euros for a taxi ride. I had chosen this hotel because of its reasonable rate and its free shuttle service, but the taxi ride negated the reasonable room rate.
I booked the hotel because it had a shuttle bus to and from the airport. However, this was not a 24 hour service and I ended up having to pay another 30 euro for a taxi to the airport. I would have stayed at another hotel if I had known this
hotel staff and cleanliness of my room
The Hostal Torrejon is a good hotel, we didn't have any problem about the rooms or service. If you don't have to go to the center of Madrid, it's a good choice. It's far away from the center and inconvenient for public transport and in uninteresting location.
nothing. neutral. yes, the electricity went off from 12.30am to 5.30am. Why? It's not afghanistan!
Every thing in the hotel was extremely excellent -
Honestly, this hostal was very clean, and provide good services to me. However, it's only one minor point that on my last night, the air-conditioner was broken. Thus, I ended up sweating all night. In brief, everything is impressive for me. Breakfast was not international standard, and I feel that some meat wasn't fresh enough. I found that ham & salami was quite old.
The receptionist, Cecille (?) was particularly nice and helpful. We thought the rooms were attractive, clean and comfortable; we appreciated the free parking, and we enjoyed the free breakfast.
Fascinating hotel full of antiques and grand hallways lined with tapestries and armour. Room was large and comfortable and nicely appointed. Breakfast was bountiful.
The atmosphere was great. This is a real manor house with a stone staircase. The room was very comfortable, there was lots of off-street parking, and it is easy to get from the hotel onto the A-2 and in to the airport. The breakfast was very nice, with both Continental and English items. We didn't have any complaints, but if stairs are a problem for you, you might have trouble here.
Excellent location outside the centre of Madrid, but within easy walking distance to the railway station, which had regular trains into the heart of Madrid. The free secure parking was a major bonus. The spa bath was very welcome after long days walking around the city.
the building, the cosy character of the room, the restaurant and the facilities for big feasts. the wifi-system did not work properly
The staff could do no more for us, excellent service. the building is an incredible old manor house set around a courtyard, furnished with antiques throughout. The food was excellent, suckling pig for 20 euro!!!! I could go on but I don't want it to be discovered by too many people!! i am already planning a non-business return week end with my partner.. she must experience this place.
I liked the quietness of the hotel. The hotel staff was very helpful. The room was big and the breakfast was excellent. Overall a very good value for money. The TV set was of a very old model which should be replaced by a more modern one.
The staff was more than helpful i have absolutly nothing to downgrade this hotel. I highly recommend this hotel.
Ultra modern and very near for sightseeing.
Excellent location, close to all historic sites so easy to walk around. Car parking was ample in locked garage. Good selection of food in the cafeteria. No
Beautiful design of rooms, wonderful sense of space and very friendly staff. The price / quality ratio was very good.
It was a nice modern hotel
Good location close to the airport. Quiet with nice bathroom.
Nobody can speak english or french, it was good to practice spanish !
The quality of the room was excellent, cleanliness, comfort etc. A high standard room. Also the staff were very friendly. The lack of refreshments available..eg no restaurant or bar open, just vending machines for snacks etc. Also the location from the airport was not what we expected.
the hotel is cheap,the hotel staff was very friendly the distance to the airport is more than 2,5 km ,the taxi was 25 euro's and when we arrived there was no shuttlebus
nice interior, good service, quiet place (despite airport is located very close), pretty architecture of building not mutch cafe or restorants near the place, industrial areas around there
Close to airport Dogs barking at night - constant and loud
Very nice rooms for about 50 Euro. The big problem was to find a taxi want drive to the hotel from the airport. The distance was too short and no buisness for them.
friendly English-speaking staff
close to the airport; receptionist helpful, kind, professional. not very good phonic isolation.
it was nice. and had good food and was very helpful
The hotel promotion pictures are old and misleading. The hotel is dark, dingy and not terrribly clean. The rooms reeked of cigarettes and the managers answer to our complaint about the 1 st room was to move us to another room, but only after spraying an obnoxiously sweet deodorizer to mask the tobacco odor. What a dive. The hotel also advertises being only 15 minutes from the airport, but upon check-in we were informed to leave an hour. Ended up taking more than 2 hours due to rush hour traffic and we missed our flight. We generally stay in budget minded hotels, but would not recommend that anyone stay here!
Very friendly, helpful staff. Front desk manned 24 hours. Free off-road car parking. 20 minutes walk from Alcala centre. This did not worry us in the slightest, but could be an issue with children or the elderly.
A very spacious, comfortable room. Welcoming and helpful staff. Good location, free parking and wifi. Very good price for the standard of accommodation and service.
The bedrooms were clean and bedding decent. Bathroom gave me a good shower which is very important to me. Nothing. I thought it was great.
free parking was a plus, resturant was pleasant. no non-smoking rooms,
Very friendly staff Breakfast not very good. Please don´t use bimbo bread.
everything - perfect location and hotel
The hotel was very central to the town, with all amenities close by. The bathroom was exceptionally clean and the staff were approachable. The hotle was very good value for money, and I would happily stay there again.
Cleanliness of the room, nice surroundings
hotel is close to center and main attraction (althoguh not properly a touristic city) Quality of breakfast was poor; room was a bit noisy as was on university square
Great Location.Spacious rooms.Friendly staff. Although a very good breakfast it was a bit chaotic as only one person seemed to be in charge of breakfast and the attached cafe and bar which was very popular.
Beautiful old building in the centre of a lovely historic town. Staff were rude and had no concept of good customer service.
Proximity to Old town. Comfort of hotel. Lovely old bar. Friendly staff. Access to hotel. Car park 10 minutes away.
location expansive for services
The location in the historic centre of Alcala is excellent. Free wifi and a busy bar make this a good bet for a traditional central stay.
The location was excellent. It was in the center of Alcala which is where most of the businesses were. The room had very uncomfortable beds and the room temperature was uncontrollable and extremely hot for our liking.
helpful recption / clean / near to train and bus for Madrid and airport
The hotel staff (one person that I saw) did not speak english, but he tried very hard and we were able to communicate anyway. I am very tall and the beds were typical for Europe - short. I was not very comfortable.
Perfect for me since my appointment morning after was 2 km.away.Nice room,quiet,AC and also free car park which is handy because surrondings are crowded(and lots of roadworks)but I had already found place for car(rented)outside in front.
Very clean comfortable rooms, friendly staff. 25 minitutes to Madrid on the train, station very close. No tea making facilities in the room.
Employees were very kind and friendly, room was clean and we had everything we needed. no
Professional, efficient, good value for money, interior looks new.
It was very quiet.Darkness in the room,no street lights,no sun light was visible when we pulled down the aluminun blinds.There was always was someone in the reception room to help me.Extremely good location,by the train,the bus,church,grocery store,tobacco store to buy bus tickets,many banks for atm machines,and a special store for internet access and for international long distance phone calls Had trouble figuring out the lights on method, placing the key card into the electronic slide gave us electricity. Reception wanted the key back each morning. Prevented loss of key; Good idea but it didn't make me feel like my items were safe when I left the room. toilet didn't always flush No eggs or meat for breakfast
a railway station near the hotel
Friendly staff, very cosy rooms
rooms were very comfortable and clean the noise outside the room was awful. both on the landing outside the room and outside the hotel itself, i could nnot sleep because of the noise.
fairly new and still clean, close to some restaturants, but far from the center of town, not within walking distance. The staff was discourteous, not customer friendly at all. Tended to become sarcastic and antagonistic when asking questions.
Clean rooms and bathroom, comfortable beds. Easy access to main roads and the airport. Rooms are not soundproof. Hotel is next to a noisy shopping mall. Staff was rude and totally indifferent. We had terrible night because of noise and our request to change to a quiter room was rejceted, although we specifically demanded such in advance. Late-commers highly recommended to avoid this hotel, as no solutions to any problem would be offered. No WiFi in rooms, no refrigerator/minibar. Without bidet.
Everything was good here,staff were polite and helpful, the rooms were clean and comfortable and for what you got it was very reasonable, especially as we booked it last minute. Thank You. None
It is ideally situated. Two minutes walk to the train station for Madrid. Surrounded by restaurants and bars. Easy to find. On the second night we asked for a table in the restaurant and were told to come at 21.00. By which time the only food available was a very sorry looking buffet and a Spanish dish of tripe. We walked out and went to one of the local restaurants, which was excellent.
Reception staff extremely pleasant and helpful. Food poor and expensive
good price, good value, clean and simple, easily accesible by public transportation, la garena is a lovely new area with lots of great restaurants and nightlife
Nice and helpful staff, good location next to railway station (by train it took 2-3 min. To get to the center), Waiter couldn't speek english, so it was difficult to talk to him; to little room - if you would like to stay in a room only for get some rest and sleep it's wonderful, but if you would like to work there during a day and eg: prepare something to eat in the room there is not enough space
Comfortable and quite, location is okay. the staffs speaks english Language barrier. No english TV channel.
Location. Proximity to train station to Madrid.
Good to be so close to the airport, but there is absolutely nothing around it. We used it only between flights and it was a great value.
Room was fantastic for the price we payed 17 euro for 2 han and cheese sandwiches with gone off bread and no suce thought it was a bit steap.
Friendly staff Location and poor wi-fi signal
Very contemporary rooms, comfortable beds. One of the nicest rooms we stayed in. Selected because it was close to airport. We arived after midnight and left at 7:00 a.m. so had no chance to use any amenities other than the room.
modern rooms, free internet.
The hotel was very modern,had all the amenities we needed and was very clean The location was nt quite where I would have expected it to be.It seemed to be in ore of an industrial area.
Close to Madrid Barajas Airport. Close drive to Madrid centre. Shopping mall nearby. There's no metro nearby.
good quality room, good services, Hotel in a somewhat isolated position..Food is average quality and I would recommend eating out.
Very business friendly hotel. Free quenching water and soda after a long flight was much appreciated. No real privacy in washroom. Doors are not made to close...more like a swing door.
comfortable rooms, adequate food area surrounding is not very developed
Very clean and friendly staff. After a long trip, the bath was very inviting and relaxing. For a non smoking room, the smell of cigarette smoke was most prevalent when the A/C was on..
I had 2 complaints 1) the start of the slope down to the garage is too accute as I grounded my car on going over it. 2) you should introduce a Pequeno desayuno for those that whant a little more than just a cup of coffee
it wasn't an iron or iron service in the room or even in the hotel an a 4 star hotel should have it
it is a very nice hotel
Comfortable and well presented room. Free non-alcoholic minibar. Reasonable fitness room for size of hotel (3 cardio machines, a collection of dumbells and a Turkish bath - access on request). Good choice/quality of continental breakfast items. Free Wi-Fi in lobby. The hotel location, next to the motorway, is over 45 minutes walk from the rail stations and the beautiful, old town centre of Alcala de Heneres (which is definitely worth a visit), although there is a local bus - number 7 - from the hotel to the town square (takes 20 minutes - €1 each way).
The wireless internet is only available in the lobby. For internet in the rooms you must pay!
I am familiar with the location Definitely need to add comfort to their beds. The beds are extremely hard and not comfortable. They need new mattresses.