Pros (+) Location is great
Cons (-) Staff attitude, room size, threadbare towels, no amenities in the room, inconsistent hot water
4 stars
Papaya Playa Project
Km 4.5 Carretera Tulum-Boca Paila, 77780 Tulum, Quintana Roo, Mexico
Tulum, Mexico
See location+52 984 871 1160Photos of Papaya Playa Project
Overview
Papaya Playa Project is an eco-luxury retreat situated on Playa Pescadores beach, just a couple miles outside of Tulum. The hotel is ideal for couples and leisure travelers seeking a tranquil, eco-friendly beach experience. It is located near the Parque Nacional de Quintana Roo and the Mayan Riviera.
Thatched oceanfront bungalows combine rustic, natural materials with modern coastal design and decor to create a comfortable, unique experience. Guests can choose from a variety of award-winning accommodations, including 1-bedroom, 2-bedroom, 3-bedroom, and 4-bedroom casitas, casas, and cabins. All accommodations feature mosquito nets, cool concrete flooring, air-conditioning, in-room safe, artsy bathrooms, high-quality linens, complimentary bottled water, a coset, hammocks, and cozy sitting areas. Upgraded units offer lofts, private jacuzzi tubs, personal plunge pools, and rooftop jungle-view terraces. Some larger suites feature a kitchenette. All rooms are smoke-free and kid-friendly.
Guests can enjoy private beach access to a world-class beach. Yoga classes, watersports, beach sports, snorkeling, and day tours are available. A day-spa offers massages and other therapeutic beauty services. Free parking is available onsite.
Papaya Playa Project offers numerous eating and drinking options. An onsite restaurant offers a menu which meshes Mayan and Mexican cuisine with a creative twist. All ingredients are organic and locally sourced. Fresh seafood is available. The restaurant includes a double-decker bar with stunning ocean and beach views. Gourmet cocktails, fine wines, and craft brews are served.
Latest deals for Papaya Playa Project
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Papaya Playa Project
- Private beach
- Outdoor pool
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Free parking
- Free toiletries
Services and conveniences
- Car rental
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Express check-out
- Bottle of water
- Chapel/shrine
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Pool and spa
- Private pool
- Spa and wellness center
- Massage
- Spa
- Outdoor pool
- Plunge pool
- Pool towels
- Pool with a view
General
- Window
- Sea view
- Seating area
- Garden view
- Interconnected room(s) available
- Sofa
- Solarium
- Storage available
Kitchen
- Electric kettle
- Shared kitchen
- Refrigerator
- Coffee machine
- Dining area
- Kitchen
- Kitchenette
Accessibility and suitability
- Entire unit located on ground floor
- Pets allowed on request. Charges may apply.
- Hypoallergenic
- Allergy-free room
- No smoking
- Non-feather pillow
- Designated smoking area
Outdoor
- Terrace/Patio
- Beach towels
- Outdoor dining area
- Outdoor furniture
- Private beach
- Garden
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
- Dining table
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Scuba diving
- Evening entertainment
- Night club
Bathroom
- Shower
- Hairdryer
- Toilet
- Bathrobe
- Private bathroom
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Tumble dryer
Family friendly
- Babysitting or child care
- Cribs available
- Playground
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Reviews of Papaya Playa Project
6.6
Okay
658 verified ratings
Wonderful
235
Very good
70
Good
87
Okay
65
Fair
70
Mediocre
49
Poor
82
Summary of reviews
Guests say
Guests loved the beautiful location of the hotel, especially the proximity to the beach and nature. However, many expressed dissatisfaction with the service, citing issues like unannounced housekeeping and lack of privacy. Cleanliness was also a concern, with reports of dirty rooms and inadequate maintenance. Overall, while the setting is stunning, the service and upkeep do not meet expectations for a hotel of this caliber.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
6.6 out of 10
377 reviews
6.7 out of 10
8 reviews
8 out of 10
2 reviews
5.3 out of 10
2 reviews
All reviews
Pros (+) Beautiful location, as is all of Tulum.
Cons (-) Very loud parties thrown BY hotel. No room service No fridge Limited hot water Primitive Housekeeping walks in unannounced with no schedule to clean rooms. Pool cleaner would do the same. Private pool in our casita would be walked into regularly. Not private Housekeeping accidentally took our personal towels and hotel has still not returned
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at Papaya Playa Project?
Papaya Playa Project offers an onsite restaurant with a menu that combines Mayan and Mexican cuisine with a creative twist. All ingredients are organic and locally sourced. Fresh seafood is available. The restaurant includes a double-decker bar with stunning ocean and beach views. Gourmet cocktails, fine wines, and craft brews are served.
What can I expect from the accommodations at Papaya Playa Project?
Papaya Playa Project offers a variety of award-winning accommodations, including 1-bedroom, 2-bedroom, 3-bedroom, and 4-bedroom casitas, casas, and cabins. All accommodations feature mosquito nets, cool concrete flooring, air-conditioning, in-room safe, artsy bathrooms, high-quality linens, complimentary bottled water, a closet, hammocks, and cozy sitting areas. Upgraded units offer lofts, private jacuzzi tubs, personal plunge pools, and rooftop jungle-view terraces. Some larger suites feature a kitchenette.
What activities are available at Papaya Playa Project?
Guests can enjoy private beach access to a world-class beach. Yoga classes, watersports, beach sports, snorkeling, and day tours are available. A day-spa offers massages and other therapeutic beauty services.
Is parking available at Papaya Playa Project?
Yes, free parking is available onsite at Papaya Playa Project.
When is the best time to visit Papaya Playa Project?
The low season at Papaya Playa Project is in March, while the high season is in August.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Upgrade
Consider upgrading to a room with a private jacuzzi tub, personal plunge pool, or rooftop jungle-view terrace for a more luxurious experience.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Playa Paraiso, Tulum National Park, and the Tulum Mayan Ruins for a diverse and enriching vacation experience.
Consider Low Season Travel
If looking for a quieter experience, consider visiting in March during the low season to avoid crowds and potentially secure better rates.
Be Mindful of High Prices
Be prepared for higher prices for services and amenities both at the hotel and in the surrounding area, as mentioned by some guests in their reviews.
Check Room Details
If natural light is important to you, ensure to check the room details carefully as some guests mentioned that certain rooms were dark.
Be Aware of Service Speed
Some guests noted that service at the restaurant/bar could be slow, so it's advisable to plan accordingly and allow extra time for dining experiences.
Plan for Transportation
Plan for transportation costs, as some guests mentioned high prices for cab rides into town, making it important to budget for travel expenses.
Consider Off-Peak Beach Access
Note that some guests mentioned restrictions on beach access at night, so it's advisable to plan beach activities during the day.
Be Prepared for Sargasso Seaweed
Be aware that sargasso seaweed buildup on the shore may affect the beach experience, as mentioned by some guests in their reviews.
Communicate Room Preferences
If you have specific room preferences, communicate them clearly as some guests mentioned issues with room allocation despite the property being virtually empty.
Location
Km 4.5 Carretera Tulum-Boca Paila, 77780 Tulum, Quintana Roo
What's nearby
- Ana y Jose Beach Club1.7 mi
- Playa Paraiso1.9 mi
- Temple of Doom Cenote Esqueleto2.4 mi
- Tulum National Park2.6 mi
- Fantasea Dive Diving & Adventures2.6 mi
- Tulum Mayan Ruins2.6 mi
- Templo de las Pinturas2.9 mi
- Sistema Ox Bel Ha3.1 mi
- Cenote Escondido3.6 mi
- Sistema Sac Actun4.7 mi
- Gran Cenote4.7 mi
- Tulum Monkey Sanctuary6.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Papaya Playa Project
Low season | July |
|---|---|
High season | January |
Average price (weeknight) | $555 |
Average price (weekend night) | $644 |
When to book a room at Papaya Playa Project
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Papaya Playa Project
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Closest
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Value for money | 6.2 |
|---|---|
Distance to city center | 2.5 mi |
Nearest Airport | Tulum Intl |
Distance to airport | 13.9 mi |