Tunbridge Wells Hotels

Quiet location Problem with internet service in room. Had to change rooms. Staff dealt with this very well.

Restaurant was good. All staff helpful There needs to be a lift to the 1st floor.

helpful staff, enjoyed the swimming pool

On our arrival, reception did not have a record of our on line booking but efficiently dealt with the matter. The Breakfast Manager on Sunday was particularly friendly. It looked very much as it did when we stayed there 10 or 11 years ago and whilst clean was a bit tired and dated.

Friendly staff Breakfast Room staff not very efficient in maintaining food at the buffet nor for delivering toast to the table.

Staff were friendly and helpful. The phone in the room was not working which meant I had to go down to reception. Although there was tea, coffee and sugar in the room there was no milk. The receptionist gave me some when I asked but only 5 small cartons which was not enough for two cups of tea each. The tea did not taste very good at all. Would recommend using a better quality tea. The breakfast was not very enjoyable. The sausage was almost raw and neither my mother nor I could eat it. It would have been helpful if someone could have helped with our luggage. My mother is 88 years old and I needed to take care of her as she went up the stairs and so could not carry two suitcases as well.

It was close to the restaurant we had booked, It had foor heating and drink facilities. We had anuncomfortable pull down bed and the decoration was tired the furniture worn.

breakfast was poor quality, the hotel is quite dated & the bathroom needed a complete overhaul - peach suite & blue flowery tiles!

Good size room with good facilities Main hotel stank of stale cigarette smoke so I was glad to be in the annex which was smoke free

Location Room was shabby. Breakfast very poor

Central location, parking was also a bonus. A little bit shabby, could do with renovation.

Room decore was nice No inroom facilities, poor menu (excuss as because they are in the middle of town you can go out to reasturants), no cooked breakfeast available, staff helpfulness was poor (was taken to the lift and left to my own devises to find the room)

Stayed for one night due to a wedding at the High Rocks. Location excellent for central Royal Tunbridge Wells. Style of hotel was boutique and ideal for a short stay. Breakfast was continental.

Good location for where i needed to be. Rooms were too small especially the bathroom, only a continental breakfast was available and a very limited choice of meals for dinner.

The receotion staff Heating in the bedroom

the location some of the rooms are dated and expensive, they put you in rooms above the function room so lots of noise - music, we had to move rooms 3 times however the staf were helpful

It was central to Tonbridge, no food on Saturday though, would have liked to eat there. Room small but adequate, bed low to the floor. Staff were excellent though. No real problems as we thought value for money, not a high end Hotel though. The decor was a bit tired.

Staff Pleasant. Breakfast lovely. Rooms are very dated. No heating in bathroom (in fact im sure the towel rail is too close to bath not conforming to electrical regulations!) Poor heating in room. Plumbing dated (very poor flow and leaked). Toilet roll has no rail. Tv poor picture. Floor Squeeks. Bed coverings old and worn. Charges for internet!

Nice restaurant and pub down below. Heating was nonfunctional and it was snowing. Wallpapers peeling in my room. Typical english old town pub house with hotel attached, and not properly modernized.

It had everything I needed. Could not get booking for dinner at restaurant. Breakfast at 8 is a bit late if you have to be somewhere at 9.

Competitively price hotel in a suitable location. You know what you are going to get when you stay at a Premier Inn Noisy delivery men (to the hotel) early in the morning.Very mean with tea and coffee provisions.Internet costs too high for longer staying guests.

The staff were polite and helpful, and made our stay in Tonbridge pleasureable. Even when we arrived at the wrong Premier Inn, the staff gave us directions and a map to get to the correct hotel. There could have been more pillows, as all my family usually use 2 and even with the spares there were not enough.