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The advertising for the Hotel is an example of Bait and Switch. 330 rooms, contemporary dining and restaurant. Normally, I would never stay at an airport Hotel, but due to an early flight the next morning and the presence of a contemporary restaurant I figured why not have a good meal, a nice evening before bed and then wake up at the airport. The restaurant has 200+ seats, but the kitchen is small and can only produce 10 meals an hour. The HVAC equipment is undersized and unbalanced, the smell of burnt oil was evident even at the bar which is almost as far away as one can get from the kitchen. After 90 minutes waiting for our meals, multiple course chef specials, I left the restaurant and went back to my room; my wife stayed since we had been fighting about what to do the entire evening. Close to 10 pm my wife returned to the room and 10 minutes later our food was delivered via room service. I refused the food and sent it back. How can I be expected to enjoy a multiple course meal served all at once at 10:15 pm? My evening was ruined. It was a lose / lose situation. All I got was no dinner, no food, and marital discord. Needless to say the conjugal joy I was expecting after a good meal never materialized. The geniuses who put a tiny kitchen in a big restaurant in a big hotel need to be fired. The people who do the ad work should be jailed. Avoid this Hilton, stay in the city for a good meal and a fun evening.
staff and facilities no
convenient to airport, beautiful, new and clean rooms, quiet, helpful staff Dining was way too expensive. Would have appreciated some moderately priced selections.
I love the location right at the airport. I also love that I can take the luggage cart from the airport all the way into the hotel room. The hotel staff is very good, professional and friendly. Room felt cool and it was not possible to turn up the heat.
flooring at the Sauna was too slippery - rubbish bin in the room was rusted !
Sound isolation is very poor. Couldn't sleep because of noise coming from neighbours: water flush in toilet, baby's cries, people steps...
Great facilities. Beautiful, large room. Bathroom contains both shower and bath tub. Nice restaurant. Great location at the airport. Exellent breakfast !!!
convenience to airport room was a little bit small
Rooms are excellent with modern architecture. Lobby has no atmosphere and looks cheap.
clean room, good design, kind staff, nice breakfast. access from air port to the hotel is not so kind. I lost the way to the hotel on the way to the hotel because of missing laveling. Also the way to the hotel was narrow and something like working road (?).
The perfect location for access to the airport.
Sauna in the room. Prices at reception were higher 30% comparing the same at booking.com. So, was obliged to make booking via booking.com in front of reception from iPad. Receptionist was looking surprised and quite funny - bad image of the hotel price policy !
Ni location within 15 min to Airport
free internet, nice quite hotel. good breakfast. great restaurant. not in the city. i expected much more for the money paid. quite poor rooms. at least there is no other hotel in that area. better than nothing
Nice location. Nice restaurant open till late.Friendly staff. Room was clean and comfortable. "Complicated" for business traveller: reception closes at 24.00, rooms located in different buildings around.
Several problems with the door keys
I was late for cut off time for check in. But the receepcionist called me and waited for me.
Good location, excellent food, friendly staff
Good breakfast from 0400 until 1000. Free internett. Suitable room. Nothing.
The early possibility to have breakfast (to catch a airplane early) was positive!
Spacious rooms, clean and new, very good breakfast, free wireless internet everywhere, friendly staff, free shuttle bus to/from the airport every 20 minutes. No shuttle bus between noon and 3 pm on weekends and holidays.
Very good hotel. The only thing we did not like that we could not open any window because it was very warm in the Room.
Very close to the airport with free airport shuttle to and from hotel. liked everything. Very happy with our stay.
Simple and clean rooms. Just what you need for a short stay near the airport.
Hotel location meets our business requirements. It is clean, good breakfast and warm staff. not applicable
It was very clean and comfortable. The staff was helpful in answering all of our questions. It was a good price and the bus shuttle to the airport was convenient. We would definitely stay again.
The sauna was exellent,gym also was ok,
The fact that it was located at the airport, and not noisy!
Situated in the airport so very convenient if you've just come off a plane. A very basic room, quite noisy, no natural light.
That they heated up the sauna for me (and that it was for free). The room was very quite as it is in the basement of the airport. The price was a little bit on the high side, but I guess sleeping over just 2 min from the security check at the airport has its price.
The big advantage of this hotel is the vicinity to the exit gate of the airport. The hotel is literally 150 m away from the exit gate of T2 on level -1. You do not need to leave the aiport building. Hotel offers free WiFi access. Rooms are currently being refurbished but the finish level of the rooms does not justify the elevated price. Breakfast is being served via a voucher at a bar in the airport hall in front of the hotel. Did not like it at all. Due to the fact of the hotel being at level -1 the rooms do not have any windows. Feels a bit like prison or submarine cell which is strange.
Your hotel is indispensable if you have a long layover between flights. It provides a quiet and restful environment that helps you to build up energy for the next leg of the trip. The pizza place next door closes at 8:00, which was a bit early for late-coming flights. Also, its menu could be a bit more diverse. Soups would be a welcome inclusion. The breakfast, on the other hand, was excellent.
Does not provide frequent flyer bonus points for the stay, so nearby Hilton for the same price is a better deal.
Location Restaurant / food facilities are lacking after 19:00
Its close proximity to the airport terminals - great since I arrived at the hotel very late after some flight delays The room had no windows and hence gave the impression of a high class prison cell
free buses to airport the design of the hotel, very old rooms - they need cosmetiks repaiment, hours of breakfst - to 10 oclock it should finish later....
We had a spacious room with a large sitting area and a lovely wide bed. The breakfast room was not very cosy.
Not much Building delibitating. Bad staff service.
10 minutes from the airport, free shuttle-bus every 15 mins. Room that I stayed in needed renovation. Good for a quick stay while waiting for an early morning flight, but not for any longer.
The restaurant didn't operate at the time of my stay so I cannot judge the services offered from it.
Close to the airport, where I had a business meeting. Free shuttle to/from airport (although it didn't come in the morning). Free wired internet access. For the price, I was expecting a bigger, nicer room (although I can't compare with other hotels in the area). The bathroom was especially cheap-looking.
Very nice property. Well maintained. Clean. Shuttle to airport is convenient. Breakfast was acceptable (more continental style with a lack of hot entrees). Staff is very congenial and helpful. Standard room is a nice size and comfortable. I liked the couch in the room instead of an uncomfortable chair / table combination. Access to the hotel from the 615 bus stop on the road above is not safe or easy to walk down. A path should be built to provide easier access.
Food in the evening was quite good and kitchen was open late even on sunday night, which we weren't sure about. Free bus from the airport, although it was very crowded in the morning so didn't use it, took a taxi instead. Airport is very close so it wasn't expensive. Peaceful and clean hotel. Bathroom could not be any more basic. Room was cold, but we like sleeping in cold and didn't spend much time in the room (no idea was it possible to turn the heat up).
Breakfast has a nice variety, and it's very close to the airport. Free bus from hotel to airport. One of the bartenders was rude, but the other was extremely sweet so it almost canceled each other out.
Close to the airport, and aslo close to our office in Finland. Free airport bus suttle.
A 2-week stay proved consistently good service and facilities. Our group of 9 family members were able to easily catch the hotel shuttle bus that runs regularly and promptly (every 30 minutes throughout most of the day) to connect to Helsinki's superb rail system at the airport, only 5 minutes away. The very large breakfast buffet runs 4 - 10 am and is consistently well-stocked and a big hit for everybody. Significant numbers of professional visitors keep an upscale image, while many families also use the hotel. Two well-equipped play rooms for toddlers up to middle-school age children were also a big bonus for our family. The rooms are comfortable but not huge. The 2-twin bed room had a large built-in sitting couch and one desk chair, allowing all 9 of us to sit to make plans, with 2 people sitting on the bed. The bathroom was clean. Hardwood floors (European common) were well-maintained and daily cleaned. Plenty of power outlets are available. Room temperature and humidity were easily adjusted and relatively quiet. The overall noise level was extremely low, room-to-room, as well as from the hallway. While no dresser drawers are provided, the large wardrobe closet with two 2-feet wide hanger spaces and additional column of storage cubbies was sufficient for our multi-week stay. The check-in/out process was quick. A 10-minute walk to the very large Jumbo mall provided a wide array of food and shopping opportunities. Our top floor room (7th) faced the Ring 3 highway which prevented use of the fresh air window due to traffic noise. However, the room was exceptionally quiet with the window closed. Ask for opposite side room, if available. The mini frig is labeled as a cooler only to +10C, however, it seemed adequate for most chilled drinks and even milk products. With such exceptional breakfast buffet service, it seemed odd to have long waits for afternoon/evening restaurant meal service. Few people used the restaurant. The hotel across the street had faster service and more reasonable menus for our taste. The Hemingway bar was comfortably equipped for small or large group gatherings, but speaker music was a bit loud for any intimate conversation.
Overall good airport hotel, decent breakfast, the airport shuttle is right on time. I checked in a few hours early, additional fee is 10 Euro per hour. Wish I had known that ahead of the stay - I might have picked a hotel closer to city and taken cabs to airport instead.
The first advantage of the hotel is its location. Very close to the airport, comfortable for transit passengers.
One dirty towel; lipstic or something like that
I very liked grate breakfast, good atmosphere, sunny rooms Cleansing service work so so, because they are cleaning not all room each day, so it's not so nice
This hotel is in a convenient location to the airport, very clean and quiet rooms, friendly hotel staff, connected to shopping center.
opportunity to use aquapark,nearness of shopping centre,opportunity to stay with 3 children.Very good presonal a the reception
Good location - airport, trade centers (Jumbo, Flamingo), easy to reach by car, free parking (!!!), nice selection of restaurants and bars at Flamingo Trade Center, breakfast can be better :)
good view from windows. restaurants, spa and aqua park in same place. good breakfast. free parking. far from the city, quite expensive
Situated in shopping mall. Was there on Friday night with a lot of noise from youth who where going out. Further more they don't offer a shuttle to the airport opposed to other hotels in the neighbourhood.
Modern, sleek design of room. The associated cinema and restaurant complex is really nice, not to mention it is connected to the huge mall next door. Shopping is fantastic. There was a keyboard in the room which had a broken pad; plus it seemed as though the cleaning staff missed clearing out the garbage in the bathroom
The wooden floor panel in the room. The breakfast was allright but ... ...I was missing fried bacon and and a sort of omelet.
Proximity to airport. Good for stopover on your way to airport, not for leisure. In the room there is a small kitchenett. There is free shuttle to the airport. Furnishing - a bit old. Breakfast not included in the price.
there is ptoblem with internet in the room 512
good location near to the airport, free parking lot
Convenient location, good service in terms of the airport shuttle.
Ease of access to Vantaa Airport , internet access , shuttle bus to airport
location was convinent no a/c. rooms where unbearable with the heat.
it's near from the airport and has free shuttle bus to airport. from our last stay two-three days before we found out that internet was not repaired.
I did not use any of the amenities at the hotel as I was there only as its relativity to the hotel and I had an early morning flight
Good location near the airport (for layovers) with free shuttle bus; free wireless. Rooms are simple, but comfortable enough for a night's stay. I got reception service in native Estonian:)
Overall everything was good except beds was badly noise but breakfast & staff was excellent ,washroom was very clean. Bed base & mattress need to change badly to make comfortable.
Very professional, good breakfast and restaurant, comfortable. Relatively expensive, only paid parking.
I stayed this hotel to watch the Finlandia Trophy (an international figure skating competition). It took 15-20 minutes to the arena on foot or 10 minutes by bus. Also it took only 10-15 minutes to Helsinki Centre by train (so I could make a quick half day sightseeing in Helsinki). Then it took only 20 minutes to Helsinki AP by bus! The bus stop & station are just next to the hotel. Great location! No self coffee tea making facility in the room. I mean a set of a small electric kettle/ cups/ tea bags/instant coffee. Why? If there is, the value will be up by 20% to me!
The location of the hotel is perfect in terms of connection transport from trains, buses and airport
It has very convinient location for connection flights with direct shuttle (24/7). There is no teapot in the room.
The attentiveness of the staff
The reception manager was quick, attentive and useful.
Free wifi internet, good location next to railway station. Rooms are very small, superior room is not much better than the standard room... not worth the price.It' a party hotel... a lot of noise in the evening and drunk people around.
The connected gym and easy access to the restaurants. Nothing
Clean quiet room
Very convenient for train without suufering train noise. Very friendly and helpful staff. Nice sauna and pool. Beautiful sky views through the big windows. Slightly unpleasant smell coming up through shower drain but it did not last long. Room was a bit small and furnished like student digs but it was perfectly adequate.
The staff were very accommodating in meeting my requests and I found the sauna to be excellent (not surprising in Finland!)
Very close to the train station from where it takes 40 mins to the Helsinki city center Quite high price for such a far location from city. But maybe it happened because of the event in the city and high prices for alll the hotels in the city this period of time
vriendelijk personeel It is to far away from the airport to call it an airport hotel. As I arrived really late taxi took 30 minutes
Good breakfast Small room
very close to train station, city center, very quiet proximity to airport is misleading
Everything worked. Parking was easy to find and felt secure, AC in the rooms worked, Near the commuter train station. Nothing to eat after 21:00, not even in the city (except "Koti Piza" and thats not even fit for a dog). Nothing open on a sunday. I do not dislike spiders, but old spider webs in a room that costs >100EUR night!? The TV system was so slow that I gave up.
Helpful staff when checking in very late Breakfast poor, but in line with other hotels in the region
bit highly priced considering its away from Helsinky and facilities are less than other Hotels , say Crown Plaza for example. no Tea making facility in room, on site you should say its located just outside rly station, which helps new person
Very nice hotel not far from Flamingo spa. A little bit hard to find without navigator, but was not preoblem for us. Goog facilities (sauna, pool, little kitchen). Would stay here again.
Very good beds. I've slept as a child Cannot find at once in the night.
the location of the hotel was absolutely fine and it was easy to book it no facilities on arrival
Nice swimming pool. Nice breakfast. Nice location, large parking place. Clean rooms, Very silent hotel. The shower gel was over.
Everything was very nice! NO
dont can used sauna during evning time
notified we would be arriving late and leaving early. Everything that the receptionist said on phone was in place and made our stay easier . liked the hotel but we did not stay long enough to appreciate everything.
it was close to the airport the man in the reception was not there and we had to call. the re was no elevator to the room, it was too expensive
Quite location near the lake. Big nice territory around. Country side, good rooms and good breakfast. We arrived late at evening and now one meet us, telephone nobody answers, only on the next door was written right tel num. Over all difficult to reach the staff if you arrive at evening.
Excellent facilities You need to create an airport shuttle bus. also you need to provide guests with specific directions on how to get to the airport. You recommended that I take a public bus but didn't know where the bus stop was. I became very lost and had to take another route to the airport. I almost missed my plan. You can really improve your service with specific directions and offer resources to get to the airport.
Clean & convenient (once I got in), nice facilities, friendly staff. Confirming the reservation on their web site was a real problem, so I had to phone customer service several times. There was a technical problem getting in the front door, but customer service was able to correct that and then ther ewere no more problems.