I was in room 200 and the WiFi service was spotty. On the good side, I had forgotten my razor and shaving cream, and the front desk staff happily provided me with what I needed, for free.
3 stars
Hilton Garden Inn Tyler
Photos of Hilton Garden Inn Tyler
Overview
Located in Tyler, Hilton Garden Inn Tyler provides modern 3-star accommodation, as well as an indoor pool. It also offers a 24-hour business centre, an express check-in and check-out feature and a 24-hour reception.
The hotel has 125 rooms and has been recently refurbished. The in-house day spa offers a variety of treatments and a chance to relax. Also on offer for guests are meeting rooms, laundry facilities and room service.
All rooms are air conditioned and equipped with a hair dryer, a refrigerator and a microwave.
Hilton Garden Inn Tyler's in-house eatery is an ideal option for guests wishing to dine in. Guests can also opt to eat out in one of the surrounding restaurants.
Hilton Garden Inn Tyler is an ideal base to explore Tyler Junior College, University of Texas at Tyler and Cotton Belt Depot Train Museum, as well as everything the local area has to offer. Carnegie Public Library, Whitaker-McClendon House and Tyler Museum of Art are also a short car ride away.
Amenities at Hilton Garden Inn Tyler
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Express check-out
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Microwave
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
- Free toiletries
- Heating
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
General
- Family rooms
- Telephone
- Seating area
- Privacy curtain
Media and entertainment
- Radio
- Flat-screen TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Pool and spa
- Spa
- Indoor pool
Bathroom
- Bathtub
- Hairdryer
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Bedroom
- Sofa bed
Workspace
- Desk
Fitness
- Fitness center
Reviews of Hilton Garden Inn Tyler
8.1
Very good
204 verified ratings
Wonderful
105
Very good
27
Good
23
Okay
12
Fair
10
Mediocre
5
Poor
22
Summary of reviews
Guests say
Overall, guests appreciated the hotel's location and cleanliness, noting that it was in a safe area and well-maintained. Many reviews highlighted the comfort of the beds and the friendly nature of the staff. However, there were significant concerns regarding service, particularly with the front desk management and communication issues regarding amenities, such as pool closures and room cleanliness. Guests expressed disappointment with the inconsistency in customer service and room upkeep.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.1 out of 10
2 reviews
All reviews
Pros (+) There was no breakfast, and the pool/jacuzzi was closed as they're renovating the 1st floor. They do not tell you this. Also, our bed that was supposedly a king was a queen. Rooms are close and you can hear people's slightest whisper
Cons (-) Be a little more upfront about the renovations, we talked to a few other patrions and they didn't know about the construction either.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's in-house eatery?
The in-house eatery is an ideal option for guests wishing to dine in, and there are also surrounding restaurants to choose from.
Are there any specific amenities for relaxation at the hotel?
The hotel offers an indoor pool and an in-house day spa with a variety of treatments for a chance to relax.
What are the common concerns about the beds at the hotel?
Some guests mentioned that the beds were creaky and uncomfortable, while others found the bed to be very firm with limited pillow choices.
Is there any feedback about the cleanliness of the hotel rooms?
Guests have praised the hotel for being very clean and having spacious rooms, but some mentioned issues with the shower drainage and mechanical noise.
When is the best time to visit the hotel?
The high season is in June, and the hotel is conveniently located to explore nearby attractions such as the Tyler Junior College and the Tyler Museum of Art.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Room Selection Carefully
Some guests reported issues with specific rooms, such as noisy air conditioning or creaky beds. It might be beneficial to inquire about room specifics or request a room away from potential noise sources.
Take Advantage of the Spa
Guests appreciated the in-house day spa and the variety of treatments offered. Consider booking a relaxing spa treatment during your stay.
Check for Renovation Updates
A few guests mentioned that the hotel was undergoing renovations, which affected their experience. It may be helpful to inquire about the status of renovations before booking.
Explore Nearby Attractions
The hotel is conveniently located near various attractions, including the Tyler Junior College, University of Texas at Tyler, and the Cotton Belt Depot Train Museum. Take some time to explore these nearby points of interest.
Verify Room Amenities
Some guests experienced issues with specific amenities, such as hot tubs and water temperature. It may be beneficial to verify the functionality of amenities before booking.
Consider Booking a Suite
Guests who stayed in suites were impressed with the spaciousness and cleanliness. If available, consider booking a suite for a more comfortable stay.
Inquire About Breakfast Options
Some guests were disappointed with the breakfast options and pricing. It might be helpful to inquire about breakfast details to set appropriate expectations.
Utilize the Business Center
The hotel offers a 24-hour business center, which can be convenient for guests needing to attend to work-related tasks during their stay.
Address Any Concerns Promptly
If you encounter any issues during your stay, such as room amenities not functioning properly or billing discrepancies, consider addressing them promptly with the staff for resolution.
Location
220 East Grande, Tyler, TX 75703
What's nearby
- Broadway Square Mall1.3 mi
- Brookshire's World of Wildlife Museum and Country Store1.7 mi
- Tyler Junior College3.8 mi
- Tyler Museum of Art3.9 mi
- Center for Earth and Space Science Education4 mi
- Children's Park4 mi
- Whitaker-McClendon House4.3 mi
- Cathedral of the Immaculate Conception4.5 mi
- Tyler Municipal Rose Garden Center and Museum4.5 mi
- St. John's AF & AM Lodge4.6 mi
- Carnegie Public Library4.8 mi
- Liberty Hall4.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Tyler
Low season | January |
|---|---|
High season | June |
Average price (weeknight) | $158 |
Average price (weekend night) | $135 |
When to book a room at Hilton Garden Inn Tyler
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Tyler
FAQs when booking at Hilton Garden Inn Tyler
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in TylerMost recommended
See most recommended stays in TylerGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 4.9 mi |
Nearest Airport | Tyler Pounds Field |
Distance to airport | 7.7 mi |