|Car types||Compact, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Pickup truck, Premium, Standard, Standard SUV, Supplier choice|
|Popular agencies||Hertz, Turo, Enterprise Rent-A-Car|
2 locations in Tyler
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Pros:The young lady was helpful, and it was an easy pick up and drop off.
Cons:I went to pick up the car, they had hours up to 3 pm posted at the counter for the Saturday 11/28/2020. I was there just a few minutes before 3 pm. Nobody at the counter. Could here music playing in the adjacent employees room, and a personal bag was sitting in the counter chair. Knocked on the employee door twice and waited until 3:15. Couldn’t get assistance or a car. Looked up hertz rental and one was open till 4 pm near the airport in Tyler. Drove to this one before 4 pm, but it was closed also. Therefore wasn’t able to obtain a rental car to get me to Dallas love airport by 4:00am Sunday morning,. so required family member to drive 200 extra miles Sunday morning to go out of there way to drop me off at the airport . It would be better to have your places open to the times they post they are.
Pros:I would like my reservation honored. I needed a car. I had a reservation. Everyone there waiting had a reservation. We were all left stranded. We did not even get a cancellation. The hertz crew was home for the day. They left five hours early.
Cons:Be open. Honor your reservations. Keep open during your business hours. If you want to make it right you can pay the $25 cab ride into town, the $90 I was forced to pay at the hotel and maybe the cost of car rental from Enterprise.
Pros:I enjoyed the rental car and the experience
Cons:If I could keep the car
Cons:They had a storm the previous night and had no cars available to rent. I made the reservation that morning yet the lack of cars was not reflected in my search.
5 locations in Tyler
Pros:The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
Pros:Were very friendly and helpful with directions.
Pros:Technically, I did get a rental car, which is the essence of the service, I guess. It had wheels, went forward and back, etc.
Cons:-Rental car available almost 2 hours late, which caused a ripple effect of delays throughout the trip. If the pilots of our plane hadn't agreed to take some of the members of my party to their meetings, it would have been a disaster. --I reserved an economy car, but was given a mini-van. I usually don't mind being given an upgrade for free, but this was a little drastic. The fuel costs twice as much and I have no experience parking such a boat. -- It was dirty with questionably aired tires. We were running so late that we asked the agent to just give us the dirty car, but note that I would have preferred an on time and clean car. -- We were at a somewhat separate part of the airport, where the rental cars were supposed to be when we arrived. They weren't AND we couldn't get anyone on the phone, over maybe like 5 tries. -- The agent working probably was doing his best, but he was understaffed and simply didn't have cars available to give us. Basically no resources to help us. Having this service work is crucial in a town that doesn't have a bunch of transit and taxi options.
8.0 Very good
Cons:Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway. Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.
Pros:Price was very good for a holiday weekend. Compact car, but very roomy. Very happy with the car in every respect.
Cons:The young man who assisted us at pickup seemed brusque and unfriendly at first, but warmed up later. The young woman who helped us with our return was swamped with returns--there should have been someone to help her. (She did say her help had just quit that day.) She, herself, did great! She was cheerful and calm with all of us even though there were lots of people waiting to be helped and more came in as others left.