Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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7.6
Cons: Had a hard time locating agent on return
review from
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4.8
Charges for options that don’t exists on the car.
Pros: The gas mileage.
Cons: I order a premium car to drive 14 hours from Texas to Chicago. They gave me a two door sports car. I was like but I’m driving 14 hours? To top it off I paid for satellite radio and the car didn’t even have that option.
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10.0
Pros: Friendly staff
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10.0
Wonderful experience.
Pros: The staff went way above and beyond to help us out of a series of travel headaches. They were flexible, accommodating, and sympathetic. I could not have been happier with the service we recieved.
Cons: They were short on cars because of all the destroyed car from hurricane harvey, so I felt bad for the poor ladies working in the office trying to secure cars for all of their customers. They really were having a difficult time of it, but we're still upbeat and friendly!
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10.0
Great experience
Pros: The customer service was top notch, quality of the van, easy pickup and drop off. We will definitely use them again
Cons: Nothing
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9.2
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
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10.0
Always pleased!
Pros: Fantastic staff, clean great car, easy to get easy to return. Clean, comfortable office.
Cons: I didn't like being asked where I would be driving to and what I would be doing. Maybe he was making small talk or maybe it's required, but it made me feel uncomfortable discussing my personal plans around other staff & customers.
review from
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10.0
Personnel
Pros: Were very friendly and helpful with directions.
review from
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3.6
It was like that one Seinfeld bit...
Pros: Technically, I did get a rental car, which is the essence of the service, I guess. It had wheels, went forward and back, etc.
Cons: -Rental car available almost 2 hours late, which caused a ripple effect of delays throughout the trip. If the pilots of our plane hadn't agreed to take some of the members of my party to their meetings, it would have been a disaster. --I reserved an economy car, but was given a mini-van. I usually don't mind being given an upgrade for free, but this was a little drastic. The fuel costs twice as much and I have no experience parking such a boat. -- It was dirty with questionably aired tires. We were running so late that we asked the agent to just give us the dirty car, but note that I would have preferred an on time and clean car. -- We were at a somewhat separate part of the airport, where the rental cars were supposed to be when we arrived. They weren't AND we couldn't get anyone on the phone, over maybe like 5 tries. -- The agent working probably was doing his best, but he was understaffed and simply didn't have cars available to give us. Basically no resources to help us. Having this service work is crucial in a town that doesn't have a bunch of transit and taxi options.
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8.0
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway. Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.
review from
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2.0
No cars available
Pros: Nothing
Cons: I booked with kayak. Went to pick up car. Nothing was available to rent.
review from
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9.2
Great customer service!
Pros: Immediately greeted by young gentleman opening the door for us. Fast service only slowed because I was unaware of new policy that requires a credit card (not debit) or you have to show 3 current paid utilities. But once we got that taken care of we were set to go. Vehicle we elected was not available so we were upgraded to a minivan and it was PERFECT! Will never use anyone but my local enterprise.
Cons: I would have like to know that I needed to bring a credit card with me. Or, that you can bring 3 utility bills. Would have made the process much quicker.
review from
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10.0
Pros: Friendly staff
review from
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10.0
Wonderful experience.
Pros: The staff went way above and beyond to help us out of a series of travel headaches. They were flexible, accommodating, and sympathetic. I could not have been happier with the service we recieved.
Cons: They were short on cars because of all the destroyed car from hurricane harvey, so I felt bad for the poor ladies working in the office trying to secure cars for all of their customers. They really were having a difficult time of it, but we're still upbeat and friendly!
review from
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10.0
Great experience
Pros: The customer service was top notch, quality of the van, easy pickup and drop off. We will definitely use them again
Cons: Nothing
review from
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9.2
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
review from
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10.0
Always pleased!
Pros: Fantastic staff, clean great car, easy to get easy to return. Clean, comfortable office.
Cons: I didn't like being asked where I would be driving to and what I would be doing. Maybe he was making small talk or maybe it's required, but it made me feel uncomfortable discussing my personal plans around other staff & customers.
review from
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10.0
Personnel
Pros: Were very friendly and helpful with directions.
review from
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9.2
Great customer service!
Pros: Immediately greeted by young gentleman opening the door for us. Fast service only slowed because I was unaware of new policy that requires a credit card (not debit) or you have to show 3 current paid utilities. But once we got that taken care of we were set to go. Vehicle we elected was not available so we were upgraded to a minivan and it was PERFECT! Will never use anyone but my local enterprise.
Cons: I would have like to know that I needed to bring a credit card with me. Or, that you can bring 3 utility bills. Would have made the process much quicker.
review from
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7.6
Cons: Had a hard time locating agent on return
review from
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8.0
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway. Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.
review from
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4.8
Charges for options that don’t exists on the car.
Pros: The gas mileage.
Cons: I order a premium car to drive 14 hours from Texas to Chicago. They gave me a two door sports car. I was like but I’m driving 14 hours? To top it off I paid for satellite radio and the car didn’t even have that option.
review from
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3.6
It was like that one Seinfeld bit...
Pros: Technically, I did get a rental car, which is the essence of the service, I guess. It had wheels, went forward and back, etc.
Cons: -Rental car available almost 2 hours late, which caused a ripple effect of delays throughout the trip. If the pilots of our plane hadn't agreed to take some of the members of my party to their meetings, it would have been a disaster. --I reserved an economy car, but was given a mini-van. I usually don't mind being given an upgrade for free, but this was a little drastic. The fuel costs twice as much and I have no experience parking such a boat. -- It was dirty with questionably aired tires. We were running so late that we asked the agent to just give us the dirty car, but note that I would have preferred an on time and clean car. -- We were at a somewhat separate part of the airport, where the rental cars were supposed to be when we arrived. They weren't AND we couldn't get anyone on the phone, over maybe like 5 tries. -- The agent working probably was doing his best, but he was understaffed and simply didn't have cars available to give us. Basically no resources to help us. Having this service work is crucial in a town that doesn't have a bunch of transit and taxi options.
review from
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2.0
No cars available
Pros: Nothing
Cons: I booked with kayak. Went to pick up car. Nothing was available to rent.
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