Good car but no spouse
Pros: Car was great
Cons: The attempt to charge me an extra $9.00 per day for my spouse driving was unsat.
Pros: Great rental counter agents all together. Very supportive. Impressed with their calls during my rental period to check if I am satisfied with the car I am driving. Super attentive.
Cons: Nothing.
Cons: Had a hard time locating agent on return
Charges for options that don’t exists on the car.
Pros: The gas mileage.
Cons: I order a premium car to drive 14 hours from Texas to Chicago. They gave me a two door sports car. I was like but I’m driving 14 hours?
To top it off I paid for satellite radio and the car didn’t even have that option.
Pros: Friendly staff
Wonderful experience.
Pros: The staff went way above and beyond to help us out of a series of travel headaches. They were flexible, accommodating, and sympathetic. I could not have been happier with the service we recieved.
Cons: They were short on cars because of all the destroyed car from hurricane harvey, so I felt bad for the poor ladies working in the office trying to secure cars for all of their customers. They really were having a difficult time of it, but we're still upbeat and friendly!
Great experience
Pros: The customer service was top notch, quality of the van, easy pickup and drop off. We will definitely use them again
Cons: Nothing
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
Always pleased!
Pros: Fantastic staff, clean great car, easy to get easy to return. Clean, comfortable office.
Cons: I didn't like being asked where I would be driving to and what I would be doing. Maybe he was making small talk or maybe it's required, but it made me feel uncomfortable discussing my personal plans around other staff & customers.
Personnel
Pros: Were very friendly and helpful with directions.
It was like that one Seinfeld bit...
Pros: Technically, I did get a rental car, which is the essence of the service, I guess. It had wheels, went forward and back, etc.
Cons: -Rental car available almost 2 hours late, which caused a ripple effect of delays throughout the trip. If the pilots of our plane hadn't agreed to take some of the members of my party to their meetings, it would have been a disaster.
--I reserved an economy car, but was given a mini-van. I usually don't mind being given an upgrade for free, but this was a little drastic. The fuel costs twice as much and I have no experience parking such a boat.
-- It was dirty with questionably aired tires. We were running so late that we asked the agent to just give us the dirty car, but note that I would have preferred an on time and clean car.
-- We were at a somewhat separate part of the airport, where the rental cars were supposed to be when we arrived. They weren't AND we couldn't get anyone on the phone, over maybe like 5 tries.
-- The agent working probably was doing his best, but he was understaffed and simply didn't have cars available to give us. Basically no resources to help us. Having this service work is crucial in a town that doesn't have a bunch of transit and taxi options.
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway.
Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.
No cars available
Pros: Nothing
Cons: I booked with kayak. Went to pick up car. Nothing was available to rent.
Great customer service!
Pros: Immediately greeted by young gentleman opening the door for us. Fast service only slowed because I was unaware of new policy that requires a credit card (not debit) or you have to show 3 current paid utilities. But once we got that taken care of we were set to go. Vehicle we elected was not available so we were upgraded to a minivan and it was PERFECT! Will never use anyone but my local enterprise.
Cons: I would have like to know that I needed to bring a credit card with me. Or, that you can bring 3 utility bills. Would have made the process much quicker.
Pros: Friendly staff
Wonderful experience.
Pros: The staff went way above and beyond to help us out of a series of travel headaches. They were flexible, accommodating, and sympathetic. I could not have been happier with the service we recieved.
Cons: They were short on cars because of all the destroyed car from hurricane harvey, so I felt bad for the poor ladies working in the office trying to secure cars for all of their customers. They really were having a difficult time of it, but we're still upbeat and friendly!
Great experience
Pros: The customer service was top notch, quality of the van, easy pickup and drop off. We will definitely use them again
Cons: Nothing
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
Always pleased!
Pros: Fantastic staff, clean great car, easy to get easy to return. Clean, comfortable office.
Cons: I didn't like being asked where I would be driving to and what I would be doing. Maybe he was making small talk or maybe it's required, but it made me feel uncomfortable discussing my personal plans around other staff & customers.
Personnel
Pros: Were very friendly and helpful with directions.
Great customer service!
Pros: Immediately greeted by young gentleman opening the door for us. Fast service only slowed because I was unaware of new policy that requires a credit card (not debit) or you have to show 3 current paid utilities. But once we got that taken care of we were set to go. Vehicle we elected was not available so we were upgraded to a minivan and it was PERFECT! Will never use anyone but my local enterprise.
Cons: I would have like to know that I needed to bring a credit card with me. Or, that you can bring 3 utility bills. Would have made the process much quicker.
Cons: Had a hard time locating agent on return
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway.
Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.
Charges for options that don’t exists on the car.
Pros: The gas mileage.
Cons: I order a premium car to drive 14 hours from Texas to Chicago. They gave me a two door sports car. I was like but I’m driving 14 hours?
To top it off I paid for satellite radio and the car didn’t even have that option.
It was like that one Seinfeld bit...
Pros: Technically, I did get a rental car, which is the essence of the service, I guess. It had wheels, went forward and back, etc.
Cons: -Rental car available almost 2 hours late, which caused a ripple effect of delays throughout the trip. If the pilots of our plane hadn't agreed to take some of the members of my party to their meetings, it would have been a disaster.
--I reserved an economy car, but was given a mini-van. I usually don't mind being given an upgrade for free, but this was a little drastic. The fuel costs twice as much and I have no experience parking such a boat.
-- It was dirty with questionably aired tires. We were running so late that we asked the agent to just give us the dirty car, but note that I would have preferred an on time and clean car.
-- We were at a somewhat separate part of the airport, where the rental cars were supposed to be when we arrived. They weren't AND we couldn't get anyone on the phone, over maybe like 5 tries.
-- The agent working probably was doing his best, but he was understaffed and simply didn't have cars available to give us. Basically no resources to help us. Having this service work is crucial in a town that doesn't have a bunch of transit and taxi options.
No cars available
Pros: Nothing
Cons: I booked with kayak. Went to pick up car. Nothing was available to rent.
None available
Cons: They had a storm the previous night and had no cars available to rent. I made the reservation that morning yet the lack of cars was not reflected in my search.
Cons: I rented a small car to accommodate 4 people. The rental place rented our car out before we got there and the only car available was a Camaro. Hertz did not want to do anything to help us because I explained there would be 4 people riding in the car. They could not do anything for me. The car was very uncomfortable for a 6-hour drive. It would be fine for a 20-year-old but for our age, not the best car.
Pros: It was clean and ready to go when I got there.
Cons: It was confusing on the e-mail from Kayak - it said I had to take a shuttle, but the Hertz counter was in the airport & that is where I picked up the car.
Terrible
Cons: My car was not available for the 2nd week in a row. I had a reservation for a car weeks in advance. I went on my lunch break and they told me I'd have to wait 3-5 hours... How am I supposed to pay for the car if I can't go to work. The only thing the representative could "do for me" was put me in a luxury vehicle for an extra charge a day. Not my problem, guys. I should not have had to pay extra for that. Ridiculous. I just went to cancel my next trip with them due to change of plans for this weekend (it's 5 days away) and they want to charge me $50 cancellation fee. I'm sick of it. Not using Hertz again...
Pros: It was clean and a smooth drop off with no problems. The unlimited miles was great and it was a dependable car.
Cons: The vehicle was a 2017 Nissan Altima a mid size care not a full size that I wanted and payed for. The driver seat was very uncomfortable there is no way you can lower the end of the seat which made the back of my leg soar. There was not a whole lot of room. The first vehicle the manager brought to me was a Toyota Rav4 wasn't to bad but the outlets didn't work so he brought the Altima. I was running behind from having to come back and switch cars. They also don't state you haft to put $200 deposit down.
Cons: The person that I spoke with accused me of something I had no control over.
Poor customer service
Pros: Car was a comfortable ride.
Cons: Guy at office was rude. He was judgemental. He allowed his personal opinions and views to reflect on his ability to provide a good customer experience. He was derogatory towards who I am married to. The office appears to be very homophobic. Rude demeaning comments. Overall horrible experience.
Pros: Excellent service!!
Amazing service
Pros: They were great about everything honestly, gunna be using them all the time.
Cons: Nothing
Pros: Nothing....
Cons: Wouldn't let me get the car and still charged me
Pros: Friendly and competent (and quick!) counter staff. It's a small airport and easy to get around in, and the car rentals are a short stroll outside the door. Counter staff warned me about getting on Toll roads, because in TX, the customer gets billed for the automatic toll collection system (through car's license, I think). I appreciated that.
Cons: That We did not need the car by morning time and when I cancelled with Hertz, they could not help me with a refund. Very risky business if you prepay for your car,(something I realized I did afterwards) I will never use this sight again. It has been 4 days and I still have no refund .
Pros: It was clean and ready to go when I got there.
Cons: It was confusing on the e-mail from Kayak - it said I had to take a shuttle, but the Hertz counter was in the airport & that is where I picked up the car.
Pros: Excellent service!!
Amazing service
Pros: They were great about everything honestly, gunna be using them all the time.
Cons: Nothing
Pros: Friendly and competent (and quick!) counter staff. It's a small airport and easy to get around in, and the car rentals are a short stroll outside the door. Counter staff warned me about getting on Toll roads, because in TX, the customer gets billed for the automatic toll collection system (through car's license, I think). I appreciated that.
None available
Cons: They had a storm the previous night and had no cars available to rent. I made the reservation that morning yet the lack of cars was not reflected in my search.
Cons: I rented a small car to accommodate 4 people. The rental place rented our car out before we got there and the only car available was a Camaro. Hertz did not want to do anything to help us because I explained there would be 4 people riding in the car. They could not do anything for me. The car was very uncomfortable for a 6-hour drive. It would be fine for a 20-year-old but for our age, not the best car.
Terrible
Cons: My car was not available for the 2nd week in a row. I had a reservation for a car weeks in advance. I went on my lunch break and they told me I'd have to wait 3-5 hours... How am I supposed to pay for the car if I can't go to work. The only thing the representative could "do for me" was put me in a luxury vehicle for an extra charge a day. Not my problem, guys. I should not have had to pay extra for that. Ridiculous. I just went to cancel my next trip with them due to change of plans for this weekend (it's 5 days away) and they want to charge me $50 cancellation fee. I'm sick of it. Not using Hertz again...
Pros: It was clean and a smooth drop off with no problems. The unlimited miles was great and it was a dependable car.
Cons: The vehicle was a 2017 Nissan Altima a mid size care not a full size that I wanted and payed for. The driver seat was very uncomfortable there is no way you can lower the end of the seat which made the back of my leg soar. There was not a whole lot of room. The first vehicle the manager brought to me was a Toyota Rav4 wasn't to bad but the outlets didn't work so he brought the Altima. I was running behind from having to come back and switch cars. They also don't state you haft to put $200 deposit down.
Poor customer service
Pros: Car was a comfortable ride.
Cons: Guy at office was rude. He was judgemental. He allowed his personal opinions and views to reflect on his ability to provide a good customer experience. He was derogatory towards who I am married to. The office appears to be very homophobic. Rude demeaning comments. Overall horrible experience.
Pros: Nothing....
Cons: Wouldn't let me get the car and still charged me
Cons: That We did not need the car by morning time and when I cancelled with Hertz, they could not help me with a refund. Very risky business if you prepay for your car,(something I realized I did afterwards) I will never use this sight again. It has been 4 days and I still have no refund .
| Most Popular Agency | Enterprise |
| Most Popular Car Type | Economy |
| Average price | $49/day |
| Good deal | $42/day |
On average a rental car in Tyler costs $49 per day.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type in Tyler.
In the past 72 hours, the cheapest rental cars were found at Hertz ($33/day), Enterprise ($38/day) and Special rate ($72/day).
Car rental companies onsite at Pounds Field Airport include Enterprise and Hertz.
Car rental companies that offer shuttle or pick-up services from Pounds Field Airport to off-airport locations include Enterprise, and Hertz.
In the last 72 hours the cheapest rental car price was found at Hertz 3215 S Southwest Loop 323 75701 (4 miles from city center).
Take a look at our extensive car rental location map to find the best rental cars near you.
