Recent Reviews
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- Negative
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4.8
Pros: Staff was very friendly but very slow and just kind of going at their own pace. Would talk to other employees or passer by employees of the airport and interact with them (non business related) and stop what they were doing on my rental during their conversations,.
Cons: The car, need better descriptions on line of what to expect the car to be like. Try and speed up time at the counter.
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7.6
Cons: Had a hard time locating agent on return
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4.8
Charges for options that don’t exists on the car.
Pros: The gas mileage.
Cons: I order a premium car to drive 14 hours from Texas to Chicago. They gave me a two door sports car. I was like but I’m driving 14 hours? To top it off I paid for satellite radio and the car didn’t even have that option.
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10.0
Pros: Friendly staff
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10.0
Wonderful experience.
Pros: The staff went way above and beyond to help us out of a series of travel headaches. They were flexible, accommodating, and sympathetic. I could not have been happier with the service we recieved.
Cons: They were short on cars because of all the destroyed car from hurricane harvey, so I felt bad for the poor ladies working in the office trying to secure cars for all of their customers. They really were having a difficult time of it, but we're still upbeat and friendly!
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10.0
Great experience
Pros: The customer service was top notch, quality of the van, easy pickup and drop off. We will definitely use them again
Cons: Nothing
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9.2
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
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10.0
Always pleased!
Pros: Fantastic staff, clean great car, easy to get easy to return. Clean, comfortable office.
Cons: I didn't like being asked where I would be driving to and what I would be doing. Maybe he was making small talk or maybe it's required, but it made me feel uncomfortable discussing my personal plans around other staff & customers.
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10.0
Personnel
Pros: Were very friendly and helpful with directions.
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3.6
It was like that one Seinfeld bit...
Pros: Technically, I did get a rental car, which is the essence of the service, I guess. It had wheels, went forward and back, etc.
Cons: -Rental car available almost 2 hours late, which caused a ripple effect of delays throughout the trip. If the pilots of our plane hadn't agreed to take some of the members of my party to their meetings, it would have been a disaster. --I reserved an economy car, but was given a mini-van. I usually don't mind being given an upgrade for free, but this was a little drastic. The fuel costs twice as much and I have no experience parking such a boat. -- It was dirty with questionably aired tires. We were running so late that we asked the agent to just give us the dirty car, but note that I would have preferred an on time and clean car. -- We were at a somewhat separate part of the airport, where the rental cars were supposed to be when we arrived. They weren't AND we couldn't get anyone on the phone, over maybe like 5 tries. -- The agent working probably was doing his best, but he was understaffed and simply didn't have cars available to give us. Basically no resources to help us. Having this service work is crucial in a town that doesn't have a bunch of transit and taxi options.
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8.0
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway. Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.
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2.0
No cars available
Pros: Nothing
Cons: I booked with kayak. Went to pick up car. Nothing was available to rent.
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10.0
Pros: Friendly staff
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10.0
Wonderful experience.
Pros: The staff went way above and beyond to help us out of a series of travel headaches. They were flexible, accommodating, and sympathetic. I could not have been happier with the service we recieved.
Cons: They were short on cars because of all the destroyed car from hurricane harvey, so I felt bad for the poor ladies working in the office trying to secure cars for all of their customers. They really were having a difficult time of it, but we're still upbeat and friendly!
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10.0
Great experience
Pros: The customer service was top notch, quality of the van, easy pickup and drop off. We will definitely use them again
Cons: Nothing
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9.2
Customer service is alive and well at Enterprise/National
Pros: The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
review from
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10.0
Always pleased!
Pros: Fantastic staff, clean great car, easy to get easy to return. Clean, comfortable office.
Cons: I didn't like being asked where I would be driving to and what I would be doing. Maybe he was making small talk or maybe it's required, but it made me feel uncomfortable discussing my personal plans around other staff & customers.
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10.0
Personnel
Pros: Were very friendly and helpful with directions.
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7.6
Cons: Had a hard time locating agent on return
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8.0
Cons: Kayak reserved an unlimited mileage on a Premium vehicle. We called ahead to find out Enterprise in Tyler doesn't even lease Premium level and not at the unlimited mileage anyway. Enterprise has a business model to tell you what you want to hear and then you get there and they don't have what they tell. Happened to us and another customer while we were there.
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4.8
Pros: Staff was very friendly but very slow and just kind of going at their own pace. Would talk to other employees or passer by employees of the airport and interact with them (non business related) and stop what they were doing on my rental during their conversations,.
Cons: The car, need better descriptions on line of what to expect the car to be like. Try and speed up time at the counter.
review from
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4.8
Charges for options that don’t exists on the car.
Pros: The gas mileage.
Cons: I order a premium car to drive 14 hours from Texas to Chicago. They gave me a two door sports car. I was like but I’m driving 14 hours? To top it off I paid for satellite radio and the car didn’t even have that option.
review from
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3.6
It was like that one Seinfeld bit...
Pros: Technically, I did get a rental car, which is the essence of the service, I guess. It had wheels, went forward and back, etc.
Cons: -Rental car available almost 2 hours late, which caused a ripple effect of delays throughout the trip. If the pilots of our plane hadn't agreed to take some of the members of my party to their meetings, it would have been a disaster. --I reserved an economy car, but was given a mini-van. I usually don't mind being given an upgrade for free, but this was a little drastic. The fuel costs twice as much and I have no experience parking such a boat. -- It was dirty with questionably aired tires. We were running so late that we asked the agent to just give us the dirty car, but note that I would have preferred an on time and clean car. -- We were at a somewhat separate part of the airport, where the rental cars were supposed to be when we arrived. They weren't AND we couldn't get anyone on the phone, over maybe like 5 tries. -- The agent working probably was doing his best, but he was understaffed and simply didn't have cars available to give us. Basically no resources to help us. Having this service work is crucial in a town that doesn't have a bunch of transit and taxi options.
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2.0
No cars available
Pros: Nothing
Cons: I booked with kayak. Went to pick up car. Nothing was available to rent.
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