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Comfortable hotel with good facilities, nice pool and spa. Comfortable air conditioned rooms. Food good quality and helpful staff.
The staff, the pool and breakfast The room was grim, badly furnished, and depressing
The hotel itself was situated in a lovely area One of the staff members wasn't very useful or helpful. The dinner that was included was slightly misleading as it was finished by 5pm and therefore I could not take advantage of it
The welcome was excellent as was the room and breakfast. A great location and excellent value for money.
Improve english comunication in the Reception.
Beautiful location, really nice hotel for money.
1 night stay does not give much time to have any oppinion, but I liked the breakfast
value for money jacuzzi and sauna took a long time to warm up when people were not using it before us, thin walls between rooms
The hotel was very well fitted out with quality fittings and finishes. The whole hotel has been made over in a very attractive, modern but practical way. There was a lovely view from our room of the mountains. It was a little walk from the centre of town, so maybe older people for instance, might find it a bit far. But it is only a 10 minute stroll to the centre. I thought the hotel had a communal spa bath- it has a steam room but it looked like it was only used in the winter, but we didn't ask to use it.
very nice and clean hotel with very spaceous and nicely decorated rooms and excellent/quiet location off the main street but still within walking distance of the city center hotel staff spoke no English and only limited German! no satelite tv
Nice people, nice place, near the river Wisla restaurant closes friday night before 22:00
The standard of acommodation was excellent and the staff were very helpful. An organised group stayed in the hotel when we visited. It was disappointing to find that a disco had been organised in the main restaurant on Saturday night which meant that dining facilities were only available as room service.The hotel's only bar was also located in this restaurant and consists of six bar stools.
Our room was very comfortable and the bathroom was very clean and modern.All the staff we met were helpful and we were impressed by the quality of the food in the restaurant.. We thought the hotel was in the countryside and were surprised that it was right next to the road. It would have been nice to have something to drink provded in our room and some outdoor seats apart from the restaurant terrace where we felt we must buy a drink.
The staff is very nice and helpful. The surroundings are very beautifull. The room floor was very dirty, a lot of spots on the carpet. There was a problem with a door lock, the maintainance worker tried to fix it but the attempt was unsuccessfull: later we've got stuck in the toilet room again... The breakfast and dinner are very poor: don't recommend to order it.
the location of the hotel - the views were spectacular. the hotel was very quiet - needed some life injecting in to it. Lack of tea & coffee facilities in the bedrooms.
a very pleasant stay, could not fault in any way. Looking forward to going back. recommand to anyone
Rooms were exceptionally clean and well appointed. Food was amazing and the dining room stayed open for us long after closing time. Views were amazing. The first and second nights, the hotel was really quiet. However, on the third day, there seemed to be a large conference which resulted in a horribly noisy party in the ballroom right under our rooms. The party continued until 4am and we were thoroughly disgusted. All this despite the request that we would have quiet rooms. The hotel was largely empty except for our small group and the conference group. We could easily have been placed in another wing of the three wings and heard nothing. My suggestion that we should not be charged went unheeded. I will not return.
The hotel was not easy to find. The both beds sheets were dirty, full of human hair. Had to change the room. Probably sheets were never changed...
Overall appearance was attractive, and if travelling with a few friends could've had some atmosphere with the outdoor fireplace area. A bit spartan, and without too much atmosphere at this time of year.
The staff were helpful and it was in a good location, outside the main town area. They were still working on refurbishing the restaurant when we arrived so no main meals available, only breakfast in our room which was very good.Heating was limited in our room and a bit cool - no phone or kettle for making hot drinks.
The friendly and service minded staff
This was just an overnight stay for us on our trip from Czech Republic to Warsaw. It is really a ski resort and its prime time is winter. The staff was someway laconic with us, didn't tell us there was an elevator, etc., probably because we arrived at 7 pm instead of 4 pm and they had to wait around for us. A nice breakfast. Attractive place, a somewhat redesigned former Soviet hotel we think.