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Helpful and friendly staff our room was changed as soon as we had problems with air conditioning clean room with good view of lake The only negative thing was the restaurant. No prices listed. Food was expensive for quality and presentation. We paid 35 Euros a head plus wine for food which wasn't worthy of a canteen never mind a 4 star hotel. Cibo di scarsa qualitã . Non consiglio nessuno di mangiare qui.
Friendly service and beautiful room.
My room with a view onto the lake, islands and mountains in the background. The staff were all very friendly and polite and were encouraging when I spoke in Italian. The bed was not very comfortable and the pillow were like a rock.
Very friendly and helpful staff
This was our first trip to Italy and only for 2 days (while on holiday in Switzerland) but the hotel San Gottardo was easy to find, excellent quality and very centrally located, the staff were very helpful, friendly and spoke good english. Our room was spotlessly clean and had a lovely view of the lake. We chose to eat at a resturant down the road because we wanted to experiance as much of Italy as we could in our 2 days but the food in the hotel looked very good. I would recommend this hotel to every one and hope to stay there again for a longer holiday in Italy.
Very nice location, recently renovated structure, warm and helpful reception.
Excellent room, view and location, immediately opposite the ferry terminal. Parking is free outside the hotel (if you're patient), or there is hotel parking for a charge. The hotel is newly refurbished and the rooms are large and elegantly furnished. The staff couldn't have been more helpful. We will definitely return.
Proximity of hotel to island ferry, helpful and friendly staff Noisy air conditioning unit from building next door. Only affects rooms on western side of hotel
What I expect from a hotel that it should be. Every thing was good.
Room was large with nice lake view, good bathroom, and very convenient for ferry. Free parking is easy to get. The Pallanza part of Verbania is more peaceful and family oriented than is the Intra part. Lack of comfortable chair(s) in such a large room was a bit hard to understand. Play area for children right in front of hotel (too much noise in afternoons).
nice owner, helpfull not a good bar
Location on lakes edge and proximity to town centre; responsive and friendly staff; availability of secure parking.
We like the breakfast , very good!
The breakfast buffet was very good and the staff was excellent you need to pay for parking the car
The staff were very friendly and the hotel was really good value for money. Everywhere was clean and well looked after and the service really good
Comfortable room with good quality breakfast including extras like fresh orange juice. Nice interior to hotel Noise from busy traffic and from bars nearby.
The staff were wonderful and the rooms comfortable. Breakfast was great. Overall a clean, cozy place to stay. Parking was a bit expensive.
Helpful staff. Locality. Decor of rooms.
Hotel was very good. Room service (cleaning etc) was excellent. Also breakfast was very good. Good location and good parking possibilities. Value for money.
Location of the hotel and views from the room. Parking was expensive and breakfast had limited selection.
Love the view from the bedroom, the location and the little village of Pallanze Did not like the fact that the airconditioner is put off in the middle of the night.
The hotel was lovely, staff very helpful and pleasant. Beautiful views of Lake Maggiore and you are right by the lakeside once you have crossed the road. The breakfast was too expensive for what it was.
Staff were delightful - warm, helpful, genuinely friendly. Airconditioning didn't work properly and "laundry facilities" were a laundry service (expensive and unsuitable for our time requirements) rather than washing machine.
Visited the islands on the lake The facilities (or lack of)
Charming hotel, friendly staff, gorgeous view and excellent location--just steps from restaurants and the ferry landing. Beds and pillows were firmer than we are used to, but we learned on checking out that if we requested they'd change the pillows and even the mattress. Staff very eager to please--rare in Europe.
Closeness to the lake Nothing to dislike about the hotel
Wireless network would have been nice.
Very polite staff
Beautifully situated by Lake Maggiore centrally in Pallanza with lovely lake view and plenty of choice of restaurants very nearby - peaceful and quiet. No safe in the room and little information about the hotel services in the room.
Outstanding service - friendly and welcoming. An attractive well maintained building with character in a superb location - views of the lake and surrounding mountains were unimpeded by lakeside traffic found in other parts of Laker Maggiore. The room was over-heated. This was rectified after it was brought to the attention of staff.
Our stay was wonderful! We were upgraded to a gorgeous room overlooking the lake, however, all the rooms looked superb. We were a very short walk to the city center and could see the islands on the lake from our balcony. The boats to the islands were also close by. The staff at the hotel were more than outstanding and when our car broke down they completely took charge and helped us get a new car. We had a great facial and massage in their lovely spa. I couldn't say enough about this great hotel. It was a fabulous and I can understand why Ernest Hemingway wrote about it in "Farewell to Arms". The perfect start to our Italian vacation.
It was wonderful to experience a few days of grand "belle epoche" style. The staff was friendly and helpful, and we had a nice stay. I wish the lighting in the bedrooms was better for reading. The bedside lights are not great for reading. Since it was raining for most of our stay, this was important.
Have stayed in many other Stresa Hotels ,this is the best by far..at a price The rooms do not have tea & coffee
Incredible view of the lake and mountains. Great locatio in Stressa. Absolutely one of the best in Italy.
a truly "Grand" hotel, very spectacular museum-like design, full of artefacts and ambiance. Restaurant rather expensive but very good, staff helpful and efficient. Close to Stresa beaches, shops and restaurants I think it is applicable to all the most expensive and renouned hotels on the Stresa promenade. Lake - facing rooms are exposed to the noise from the road (which isn't very busy, but an occasional bike makes quite a sound) and those garden-facing -a train which is not quite close but the noise reverberates from the mountains, so we chose to sleep with the door closed and the air conditioning switched on on the last day. These are however minor problems compared to the grandeur of the experience.
all was excellent No
We enjoyed the location, the scenery, the people, and food of the area. The hotel was centrally located and open at the time we were visiting.
The decor is wonderful, location for the lake & town are excellent. I booked for October by mistake, but the reception staff were very understanding when we arrived a month earlier in September! They gave us one of the best rooms with big veranda, but one of our dogs got on to the stain glass room. It was a talking point of our stay! The price was fair for the quirkiness, but the full price is quick high.
This hotel is 1st Class!
The hotel has an unique and wonderful atmosphere. The room was very comfortable, clean and beauifully decorated. The staff (both in the reception and the staff in the restaurant) was extraordinary friendly and helpful. The food and service was excellent. The spa facility had a sauna and steamroom which looked very nice but was unfortunately turned off for most of the time so was not able to use it - which is a shame as the spa is very nice. The pool was open though.
Comfortable room.Good location.Attentive staff.A very good staging place to make day visit to other lakes. None.
I liked the location of the hotel, the helpfulness of the staff, the breakfast and the room. I didn't love the location of the room in terms of a limited view.
Isola Bella+Isola Madre.The old part of Streza.Visiting the north part of Lago Maggiore A small room under the roof-hot! no A/C during our stay.
the view ,kind personel a bit expensive
The staff was very friendly and helpful. We had a great view over the lake and the hotel was in an excellent position.
Beautiful design and internal fittings. Views of lake and mountains superb.
The hotel was impressive and very well maintained with a fine swimming pool. A good location in Stresa. The hotel was very good but I have the following comments: the room was very small but still comfortable there did not appear to be any bar service in the pool area - it would have been good to have the opportunity to have a cold drink (delivered)whilst enjoying the pool facilities
The hotel felt very traditional and grand. the decor was fantastic and the facilities excellent. Would have liked tea and coffee in the room
Good location, nice staff, good food, good parking facilities, garage. The bed was too small!
Location is excellent, the pool and garden are great. The restaurant - too many not-so-effective waiters, average food.
Situation beside lake, with view fron window and balcony. Price of breakfast.
We have got an upgrade and lived in Pallanza hotel, which is just 50 meters from Belveder and managed by the same team. The hotel is very nice. It's pretty hard to find a parking place even in the low season- in the evening all free parking are taken by the visitors of the restaurants and bars
new, clean rooms no minibar
This was our second visit and we were not disappointed by chosing to return. We would choose to stay there again when we return to the area.
Very friendly staff always ready to help. nice facility. no
the view was breathtaking and the staff was very welcoming
Right next to Lake Maggiore
Excellent location, good air con Parking difficult to find
Nice location on the promenade. Friendly staff.
We loved the location and our room was very large, quite basic, with 3 large aspect windows + balcony with unbelievable views and overlooking the ferry terminal. The only thing we were unhappy about was that the beds and pillows were very hard so it was difficult to sleep.
Nice people, clean, comfortable room. Quiet (at least in mid October). Wonderful view of lake. Ate one dinner there -- dining room staff seemed rather inexperienced and distracted. Breakfast was separate for 10 euros; didn't try it. TV channel selection very limited, only CNN in English (but there seemed to be some sort of "premium" option.)
Excellent view from our room Noise until early hours of the morning from the neigbouring club. no air condition in the rooms. no elevators.
relaxing atmosphere, pleasant staff and good food
The buffet breakfast because my son and I only enjoy continental food (brioche, bread, honey and fruit juices) and the choice was excellent to meet all needs. One could have breakfast inside or outside and the hotel itself is quaint and, upon appearance, delightful to look at, but ... our room was just not up to scratch, and having been in many other hotels, and having spent less than 70 euros for much better accommodation, my experience was not good at this one. Yes! The room was stuffy, small and every time someone else in the block where the annex room was (we were on the ground floor outside of the hotel) moved a chair or closed a door it could be heard loudly. Needless to say, I didn't fall asleep till after midnight because of the noise from other residents. Also, the ad stated 'free parking' but this was public free parking! And not free parking at the hotel. In addition, despite wifi being available free of charge I couldn't access the internet on my laptop despite having had no problems with wifi anywhere else (Austria in the Alps and in Malpensa and in many other places last year). This was the only place where I simply couldn't connect my laptop and the owners were unable to assist.
The hotel is lovely, with rooms up a tiny alley and seperate from the main building, but still in close proximity. The rooms are decorated with little murals of flowers or birds and the bathrooms equipped for elderly people. The diner and breakfast were delicious and the view from the terrace of Lago Maggiore is magnificent. The staff did not speak English very well, but their German was sufficient and they were very helpful in any way they could be.
Close to lake, Price interesting, TV LCD I paid for a double as mentioned in reservation form and I sleep in a tiny room with a single bed. Hotel is noisy because it is close to a church. Besides, whenever people are not careful with door closing, it creates lots of noise.
The breakfast was very good, a nice view at Lago Maggiore, free Wifi. It's difficult to park the car nearby the hotel and the rooms are to small. We missed the minibar.
restaurant is outstanding, the view from the room at the lake is superb, the great atmosphere in the building
The hotel is beautifully located at the lake. Impressive building. Our room was relatively small and not properly cleaned. Not all the food and juices were fresh at breakfast. A little overdone to ask extra for an omelet. High prices for a rather old fashioned hotel.
Staff hospitality and location of hotel Food in the evening was a little over the top with no alternative. Wine ordered was that given (wrong year).
We found the dinner menu lacking in vegetables
Lovely grounds and building. Staff was friendly. Spa was disappointing as there was only one service person available during high season.
2nd visit still excelentl
Not impressive from the exterior, but very nice indeed once inside. Well laid out with everything in excellent condition and spotlessly clean. Our room was particularly nice and suited my wife who is wheelchair bound.Large lobby and bar areas made it easy to meet our friends and plan our trips. The reception and concierge services were very good. No!
Very little We chose a standard double in this supposedly "Luxury Hotel" and paid extra for a lakeside view, what we got was a very small room that could be compared to a cheap B&B that was about 5 years overdue for an upgrade with poor quality fixtures, mouldy shower with a dribble from the shower head etc. Also to get the "lakeside view" we had to go and stand out on the tiny balcony. When we complained we were moved to a marginally better room with no apology. I imagine that there must be a huge difference between classic and superior rooms. We were also above the function room with all of the noise of a wedding disco going on until 1230.
comfort, relaxing environment, helpfulness of staff
Spacious hotel, well decorated,good evening meals various and abbandant.
The setting was marvellous and the rooms were wonderful. The price of breakfast was extortionate a family of 5 is not going to pay £25 per head.
Impressive hotel in a superb location. Spacious room with large bathroom. Excellent indoor and outdoor swimming pools with towels(although thin) provided. Next to ferry that goes to different islands and towns. The breakfast at 25 euros was too expensive, we ate breakfast around the corner in a little cafe. It would have been nice to have more information on the hotel restaurants, bars, opening times, prices etc in the room information pack, we just had a room service menu.
swimming pool and related facilities
Location, layout, size Hotel charged for bigger room which was the only possible when I booked thru Booking Com. And gave me a smaller room of cheaper category! They shoul have given a refund of 60-70 €?
Wonderful location on the lake front, surrounded by mountains. Next to the boat stop for easy access. Food at the hotel restaurant was excellent, would recommend half board as local restaurants were dissapointing unless you go further afield. Staff were always friendly and helpful. The single room, had a good lake/mountain view and was well appointed, with a balcony too.
Superb location & lakeside facilities. Very well placed for the town and for boat excursions. Daily invasion of couch parties - 9 coaches one night! We do not expect or wish evening entertainment in a luxury hotel but it would have been nice to have a pianist playing the usual pleasant background music.Private guests in the minority. Junior suite was disappointing - rather an 'attic conversion style'
Swimming Pools very good, breakfast good, gardens lovely. Drinks in the bar very expensive - charged 7.50 Euro's per day for parking when street parking plentiful outside
Excellent breakfast choice and lovely views of the lake. Swimming pool Guests were a bit lost with all the conference guests taking priority
Excellent hotel wonderful view.,nice!!
I like the location and the vue over the see. Yes that the room vas very smal
The reception staff were friendly, efficient and helpful. The restaurant staff run a very impressive facility to a high standard, The view from my room was wonderfull and breathtaking and will remain the abiding image of our holiday. The room cleaning staff were very helpfull and work hard in keeping the rooms fresh and clean. Yes, the cost of using the Internet facility is the most expensive I have ever seen anywhere in the world. It is disgracefully slow and in my opinion borders upon being unusable.Twenty Euros for one hour is disgusting!! Either the Hotel or Swisscom are ripping off the Hotel patrons outrageously. It leaves a lasting bad memory of an otherwise very good hotel.
The staff were helpful and friendly. The room had a great view of the lake and the breakfast was very good
I was there so short time, so i cannot tell
the staff at this hotel were wonderful especially Angela the receptionist who was a mine of info the room couldnt have been better fab views very clean breakfast each morning great a five star experience we will be returning a s a p
The rooms were good. The location excellent. Nice to have free parking. The restaurant was fair. Breakfast was fair.
Close enough to airport and walking distance to train
The room was confortable and the food was pleasant. Receptionists, particulary one woman who was mostly on duty , tended to be rather surly and gave basic information I asked for in a grudging and unfriendly manner. One man was helpful and efficient, but with a very brisk manner. The efficient but more relaxed friendly manner that I have experienced in most other hotels would have been appreciated .
The staff were very helpful and the food was very good. we booked bed and breakfast but ended up eating dinner every night. We should have booked half board. The gymn was not really a gym, just a cycling machine and a couple of weights.
Just on the shore of the lake Rude staff (it was the first time ever a staff member shouted on us), just on the main road (thus impossible to keep windows open during nights), poor breakfast (instant coffee and juices, industrial croissants), no information about the fact that the pool was non-operational (booking.com problem)
Very beautiful location.
The pool is a great family area. lots of sun loungers and small beach.Multilingual and friendly staff. Wish we had booked an appartment instead of hotel room No english TV. No restaurant and none with in walking distance. Nowhere near the pool to get a drink. Road noise quite loud in hotel rooms. Had 2 rooms on different floors and air condioning didnt work in one. Breakfast room coffee foul, order fresh from bar instead
Excellent location and efficient noise insulation (room with balcony on lake/road). All rooms are on lake side.
The location is magical, like a dream overlooking Lago Maggiore and a torrential river not very far. Very near to nature. Rita at the reception was very helpful & understanding - the hotel owners should be proud to employ her The only complaint we have is the a/c was not working
nice & freindly, good value for money. free parking 5 minuths by car to bormeu island the room is not too big but the bathroom & the small balcony is a fine bonus for the room
A very nice and supporting atmosphere, caring staff, they even run to the railway station to bring you the left colledge ring. Bath, brilliant view to the lake. -
Location in Stresa
Everything there is excellent; the lake view, restaurant and rooms Not a thing
Location and view to lake
Near the train station, breakfast, and could walk most places Front desk employees when in the concierge services could be more helpful and answer questions in greater detail, especially if a traveller is new to the area and new to Europe's transportation modes.
It was great. I would return. Perfect location, modern, and clean. Pool is across the street and right on the lake (better since you are in Stresa). They accomodated a family of three with an upgrade to a junior suite -- making sleeping arrangements comfortable for our adult son. It's hard to find a room for 3 with comfort!
Nice hotel, not overwhelmingly luxurious, or large, just right for our taste. True 4 stars and in off season good value for money. Probably the most enjoyable in a trip that took us from Italy through Switzerland, Germany and France. Street noise as we were offered lake view room, but the heat in the room to high and we slept with the window open.
The hotel atmosphere.
friendly staff who spoke English only buffet dinner available. No wine in the minibar. Pool outside and you had to cross the road with heavy traffic to get there.
the hotel is in the heart of Verbania,absolutely close to the city-centre,hotel is in an old traditional building but perfectly renovated with modern art furniture:well-furnished and big apartement,well-equipped,very clear,the staff was very kind and flexible so it"s worth the money!!!
pretty room, lovely hotel. very clean, nice bathroom - a perfect hotel for the town it's in. breakfast was not included so we paid €6 extra for it. while bread was fresh, we thought it was a very small breakfast compared to other hotels we stayed in in Italy.
Great location with wide variety of shops and restaurants. Very close to the lake, with beautiful views. Spotless, comfortable, and well designed room. Friendly and helpful staff. A bit difficult to find; no parking on site(only 5 min walk)
The hotel has smart, modern decor and furnishings, with good-sized rooms. It is well-located, in a restored area in the historic centre of Intra I would however single out the (small) staff as being particularly pleasant and helpful. It is necessary to use public car parks some distance from the hotel.
The location was right in the center of the town. We walks to everything. The manager was very heipful on advise for restaurants and attractions. There is no parking at the hotel but within about 5 blocks.
Excellent food and staff very accommodating. Comfortable room.
Very good staff, friendly atmosphere, possible to stay there overnight, have a good dinner, breakfast on the terrace. . . . and feel that you were in Italy, not New Jersey
The staff gentleman of the breakfest sallon. He is available to give you good informations. Thank you, they were precious! The staff gentleman by night was very hepfull too. The place, Suna in Verbania is very uggly. You can´t even imagine you are near Lago Maggiore. The staff lady on our arrival was very unkind, no wellcoming smile, protested about our citizen cards, didn´'t give us a city plan, didn't ask if we need any kind of information.
Parking was useful Not clear that it was quite a way from the lake and even when one walked the 10 mins down to the water, it wasn't a pretty / busy part. We drove to a restaurant in the evening. The residential area it was situated in wasn't particularly pleasant. Probably would look elsewhere on Lago Maggiore next time.
Great Position, comfort and freindly staff.
Great location, big room, good breakfast. Our room was very cold. Noise coming from outside during the night (maybe the boiler but given the cold in the room it looked like it wasn't actually working).
Good location, nice big rooms, well equipped, excellent view over the lake They have a strange policy to close the heating system during the night so it was a little chilly. Also the breakfast was as expected: few choices, some fleas in the orange juice
Nice location right by the lake. Excellent wifi signal in the room. One of the best as in the last 5 weeks I have stayed in numerous hotels offering free wifi in the rooms when the signal was so weak you couldn't connect. Very quiet in the hotel as it was off season. Free parking right outside the hotel easy to find. Not sure what it would be like in the busy season to find a park. Nice large rooms with large bathroom. Shower is over the bath ( which is ok) but shower has no curtain so lots of water goes on the floor.
Lovely setting, location and view. Large comfortable room though very basic. Basic services. Satelite TV unavailable... wanted to watch important football match... aarrgh! Bathroom very dated... no shower curtain causing mess. Window roller blind requ'd attention and kept falling down. Hotel though recently decorated still requires some updating and general maintenance.
perfect location and wide room
Excellent room, spacious and comfortable Staff was limited, perhaps because off season?
Conveniently located on our way to Cote Azure
Large room perfect for family of 4, fantastic view across lake. Staff very welcoming and helpful. Breakfast was adequate, but minimal and coffee, considering it is Italy was awful!
The staff were friendly & flexiable. The breakfast was great and the location was Excellent. The family rooms have great space!! Air Conditioning did not work. It was not listed as a feature in the website or our booking, but we would have liked it for an hour before retiring.