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Clean, comfortable, english speaking staff, good restaurant A little out of the way
Restaurant did not open for evening meals and no other restaurant within walking distance. Only food available was order a Telepizza for delivery to your room. Airconditioning in bedroom dripped water constantly and wash basin wiuld not drain Reported the faulto to reception.
Free wi-fi. Quite difficult to find, not in walking distance from anything, no restaurant for dinner, bar not open for drinks in the evening, breakfast unacceptable.
Noises coming from the toilet forced us to close the water line ourselves in order to get some sleep. Our room had an extra pull-out bed we hadn't asked for, and that took up much space. One look at their 'breakfast buffet' and we quickly headed out to get some food; expect very little from it.
The hotel was quiet. There were no loud parties. 1. For a foreign visitor like me, it would help if most of your front desk staff could speak English. sometimes it was difficult to communicate. 2. Nowadays most hotels provide wifi in each room free of charge. To have to pay for this, or to use a free system only in the lobby and breakfast room for 1/2 hour at a time is very inconvenient.
The hotel has not enough light in the corridor. The breakfast is poor.
Perfect location, quiet area as well as central.
I like the sympathy of the hotel staff and the to has a place to park the car in front The water was brown and sometimes there was a strange smell inside the room
The relationship price / quality The noise in the rooms
clean, comfortable accomodation no kettle in room. credit card charged in £s, although I asked for Euros.
Comfortable but bed was creeky and a little lumpy. meals ok but basic, good value.
The hotel staff was very friendly and the room was exactly as shown on the web site. Very clean.
It was basic but clean and friendly. There is no drink making facilities in the room
Friendly and helpfull service, appropriate standard of room, good price location 20 km from the city centre. Parking nearby but it can be difficult to find a free place when you come very late. Without a car there are some bus lines it's not complicated to go travel to Marid. However the way back can make some troubles.
Staff very friendly & helpful location not easy to find & lack of directions from motorway . Did have a restaurant , but food not of particuarly good standard. Location was in a bit of a waste land , rooms not welcoming & too minimalistic - no shampoo/shower gels, towels very small & thin .No kettle in room which woudl be standard in o ther travel lodges branded hotels
The price No free breakfast.
New, clean, convenient to the factory outlets. The shower runs cold (zero hot water) for about 5 seconds every minute. This was shocking. The hotel staff could not figure out why this was so. We had to time it and get out of the shower ever 45 seconds to avoid the 5 seconds of freezing cold water. At least it happened in regular intervals. They really should fix this.
fixed breakfast, no weekend service for dinner
Good and modern unfortunately the restaurant was closed due to public holiday. Were recommended an alternative nearby.
The location is perfect for travelers who will be on Highway the next morning, the hotel is right next to Madrid highway. Free parking. It's very weird the beds with wheels on, the bed is moving all the time....
good price for quality of hotel no evening meals at this time of year - not made clear during booking
The decor of the hotel, cleanlinees as well as the excellent food served at restaurant
The restaurant is closed on sunday evening Hotel is difficult to find, it is not located on the Avenida Europa itself, there is no sign to indicate where it is.
Very convenient situation on A6 highway. Excellent room and nicely fitted What about adding a swimming pool ?
We've got double which was actually kind of suite with 2 rooms and some spacious corners. Such room should be comfortable to stay for several days, visit Madrid getting it by train or by car. Place is convenient to rich from/to airport. Parking, internet are available.
Very good and fast wireless internet connection. Even calling with Skype over the wireless was no problem at all (is a real problem in most hotels).
100% happy No
everthing the hotel is very good indeed and we would not hesitate to recomend the hotel and we would love to stay there again it could only be improved by the addition of an outdoor seating / relaxation area
This is actually more than 4 star hotel (close to 5). It is excellent if you travel by car and want to go to Nothern part from Madrid (Segovia, Avila, El Escorial, Valle de Los Caidos). It is by the highway, and the parking is free.
Nice large room. Friendly peoples. Free parking.Easy to find. Inside is the hotel nice and quiet. Not a nice location. To close to the highway(100 meter). You can smell it when you open the windows. You can hear the traffic off the busy highway during the night.
Easy to find if northbound on M50/A6 therefore good for overnight stop. Although my stay was on a fiesta day and the resturnt was closed the bar food and service was good. A comfortable stay and I would use this hotel again. Exit from the hotel during AM peak hour can be a problem.
Very well located as a stopover going between southern Spain and Santander. Very clean and comfortable with a secure underground car park. Restaurant and mini bar rather expensive but more reasonable places to eat close by.
Super quality rooms, made very welcome on arrival, excellent breakfast choice. Impersonal, poor service in bar/rest.
Great price and parking. If you have a car it is the best place to stay around Madrid. Awesome breakfast for €5
the staff was very professional and friendly. I've liked everything!
Clean, good location next to station. Could do with another blanket in room. No fridge in room. No tea or coffee making facilities
the only good thing was that the room was big first of all the staff were not proffesional. they did not know what are the events in madrit they were not communicated ..the room when we arrived was not clean the breakfast was extremelous poor and it was not for a 4star hotel.also even it is near metro this is not the undreground and you have to change 3 metro stations in order to go the center
A quiet hotel which is nice if you're a business traveller and need to sleep at a reasonable time of night, helpful (English speaking) staff overall Wireless internet did not work, (though wired did), room quite small, no comfortable chair, muzak in hallways (although not audible from room) was a bit too much for my taste
It is quite a new hotel so everything is very modern and aesthetically pleasing. The airconditioning was not cold enough, so not sure if it will be really effective on hot days. During my stay temp were mid 20's and I had to sleep au natural, without sheets to stay cool with the aircon on its coolest setting and fan full blast.
The hotel claimed to be 10 minutes from the centre, but in fact was much much further, and was literally in a dead area in the midde of nowhere. The bus stop was quite far as well, and the metro station was at least 2 km away. By taxi, it took 15 - 20 mins to arrive into the centre of town, and would cost about 13 to 15 euros, which all in all made our trip terribly inconvenient.
Comfortable modern room with free wifi.
improving communication on english language could be beneficial.
The hotel is rather good if you stay for business, nothing is really luxurious, but it's comfortable and clean for a reasonnable price The shower either hot or cold, not intermediate
it was very clean, the breakfast was good, very quiet. A good hotel if you travel by car, no long to Madrid's center if you take the metro. No to much variation of the menu of restaurant
They had American shows on two channels. When I asked for a top ten list the receptionist wrote one out for me. It was a half mile from the metro stop so I always went back before 22:00. Not a bad area but no one was around. You had to buy to metro tickets into the city center.
Hotel is conveniently situated outside the city off the hiway making access to madrid city very easy.Stress free parking at the hotel unlike hotels in the city.
Convenient for business meetings at the Parque Empresarial Room was too warm: I was unable to reduce the temperature other than by opening the window.
The staff were very friendly. The ffod was nice ' good selection for breakfast. Poor choice of english language TV channels - all you ever get in these hotels is BBC News and CNN.
Very comfortable bed. We did not want to get up! Room is extremely hot, we had to leave the window open.
Peace and quite and, of course, comfort and cleanliness. Food good too. Professional and friendly staff. No
Decent and friendly hotel room temperature controls are slow to respond to change
I loved it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The staff was very friendly & helpfull all the time. The breakfast open buffet was not reach. But still you can get additional dish (like omelet) with no extra charge.
Excellent facilities, very good staff, friendly but the amenities of a large hotel No
I found the location very pleasant. The greeting was friendly and the rooms where comfortable. One thing that I would say is that as a business traveller it would be good to have an Iron and a Ironing Borad available! other than that the Hotel was very good. NA
The cleanliness inside the hotel The air conditioner was a bit noisy, except for that everything was good
bathroom in the hotel The bar was not open throughout our stay and there were no shops nearby so we we're unable to get a drink (even a bottle water) or any food at the hotel. If they are not going to provide the bar/restaurant facilities they should at least have a vending machine.
Hotel facilities Relativly small room!
Good modern hotel, nice rooms, wifi in room worked well and good breakfast
We were a party of 50 people from Ireland in Madrid for a Wedding and our needs were not catered for regarding food and drink services The Hotel could have made more money from our party if services were provided at the weekends -also we could have done with a swimming pool as it was so hot during our stay - also the surrounding landscape would not be the most attractive sceanery to look at .Bussiness wise you should look at your weekend services if you want to make more money in this time of world recession. Yours sincerely Patricia Doyle We would all have liked to spend our last night at the Husa but on account of no evening meals or after drinks we had to take our business into the nearest town(Boadilla del Monte). You could have done with one extra Barperson for better service for a crowd of people like ourselves.Overall we enjoyed our stay at the Husa Madrid Hotel
The location was very good for where I needed to go and had very easy access to down-town Madrid as well (at least during this time of the year) The breakfast could be improved.
Free internet access, cheap underground parking. Location isn't great, but metro access looked to be good (I didn't use it however).
Friendly employees, particularly the night clerk, breakfast OK.
There was no evening meal on the Saturday and nowhere to even get a drink there was no coffee or beer the cafeteria and restaurant was closed for the weekend and on returning home we found they had charged us 7 euros for a breakfast we did not have.
Location To noisy, and I did not like that it is between a gas station and a wedding salon.
I loved the mattress, it is very comfortable! Excellent to relax from a hard day at work! I don't like the elevator, it's a bit slow and takes a lot of time to open.
The staff was very kind, the rooms are excellent and the hotel's location is perfect!
Very practical in order to reach the Escorial on the other day.
staff very helpful, good shopping and restaurants,half hour to airport all motorway and good food and price
Quite place - very simple. Very limited services - Wi-fi no longer free of charge in the rooms and only available in the lobby with password.
Very spacious rooms, friendly and helpful (English speaking) staff Rooms can be very noisy, walls between rooms are very thin, rooms are fitted with stereo equipment which cannot be normally used if you do not want to disturb your neighbours, also phone conversations in the nextdoor room can be literally heard
Staff is very friendly and very helpful. Rooms and common areas are sparkling clean, quiet and pleasant. Breakfast and internet service are a bit expensive. So is parking if you don't find space in the front. Hotel is hard to find.
The interior design of the hotel No tea making facilities in the room
Friendly staff Too expencive breakfast for the buffet choice. Window opening not suitable to ventilate the room.
Very helpful friendly staff. Nice clean hotel Bit far from madrid city
Everything satisfactory for our needs . . . passing through by car to Southern Spain.
Staff are friendly and welcoming Maintenance of room, bathroom is appalling for a new hotel. Management need to check rooms daily to fix. Our last experience of your so called buffet food gives Campanile a bad name. Fire the chef and the manager
Very pleasant and attentive staff. Good location for A6 and Madrid ring roads. Good evening menu.
Relaxed atmosphere, close to El Pinar train station with easy access to Madrid city centre and nearby mountains. Close to Las Rosas and Madjahonda. Mint tea bags.
Lovely hotel, room a good size, tea and coffee making facilities, nice little bar and relaxing areas. Nice and modern hotel. Room was a double but we took two inflatable beds for the kids, easily fitted in room - bargain, would recommend. Internet connection poor, ok though in the lobby. The hotel is in a good position, if a little tricky to find - the Madrid road signs are the worst!
Very helpful receptionist & barman. Comfortable room, good air conditioning, good bathroom facilities. Secure garage parking. Very poor & overpriced breakfast & inadequate breakfast staff.
Well trained efficient staff, fair selection on restaurant menu. Very difficult to find, no facilities for smokers anywhere in the public areas, poor breakfast selection for price.
The hotel was well placed in Pozuelo which was fine for where I was working. This is not a 4 star hotel - more like a 2/3 star. The rooms were very clean but the wireless was not a good signal in the room I stayed in.
The reception staff were friendly and helpful. The waiting staff were also friendly but struggled with English If was much more basic than I was expecting. The rooms were very basic and I found the bed uncomfortable
THe staff were very friendly The location, it was miles away from the city
Good staff and clean hotel Parking garage is very confusing and difficult to understand.
We choose this hotel because we visited a concert from Amaral in Pozuelo...
The unhurried simplicity of the organisation and the proximity to our family who live within two miles. I found the breakfast coffee rather too strong and stewed.The fresh fruit could be a little more imaginative.
I worked in my bedroom. Breakfast didn't open early enough.
A good value hotel, pleasant and helpful staff, dinner restaurant had a good choice Breakfast just consisted of juice, bread, croisant & coffee. The direction map on the website requires improving
very modern and new hotel, excellent and high quality furniture
It is very clean and smells like flowers ( good for people who like flower smelling places) It is in the middle of nowhere so have a car. The water is constantly cold even when you put it on the hot setting. The rooms are warm but the bathrooms are arctic temperatures as well as the lobby and hallways. Bring a kettle to get your hot water.
The staff were very accommodating, and the hotel was modern and clean. The location was perfectly situated outside of Madrid with access to many to many surrounding side trips.
Excellent service and delicious dinner at the restaurant. Very efficient and friendly check-in/check-out staff. The location was convenient for visiting El Escorial and the surrounding area, well-situated for accessing the highway system. The room, while not spacious, was clean, modern and quiet, with a pleasant view of the hills. A nice value!
staff was good , rooms were excellent , good location near freeway breakfast buffet was lacking
I was particuarly impressed by the attention from staff particularly th desk team who assisted with getting a taxi for me from the station on arrival. The croissant at breakfast and the roll were of the best quality Bedroom too hot on arrival
easy parking, friendly and clean. free wifi, pool, and good value for money breakfast.
The price was fair. I had been on a one week trip tp Galicia overnigthing on Paradors and needed a hotel close to the airport, which I had to go to next morning. The hotel is situated so close to the airport that you can get there within a deasent time and avoid going to the central Madrd. Actually not but the hotel has no charm and no features to be remembered
Hotel is above shopping centre with lots of restaurants for all budgets. There is also a fancy fountain display in the mall, which a lot of the restaurants look out onto. The hotel is about 15 minutes walk from a train station that takes you into Madrid Atocha in about 10 minutes, and the Warner Bros park is about 25 minutes away (by car). The rooms are basic, but spacious enough for two adults and two young children. Free WiFi works well.
Set in large shopping complex with loads of eateries, However, we dined in hotel restaurant each evening. Not only excellent value but great food and attentive service. 5 minutes from Carrascal tube into Madrid (one change required but quite simple). Room comfortable and well appointed. Parking sectioned off from the shoppers. Range of shops impressive if that is what you want,
big supermarket in 1 minute of walk, 5 min to underground, free drinks in refregirator the veiw from window to the opposite wall
near to shopping stores Staff was unpleasant.. unkind.. no smiles
The luxury room with balcony on the shopping-site and the hospitality of all the people of your hotel I made a reservation for a room for 4 days. At first we get roomnumber 111. This is a room without balcony and no vieuw at all! That is unacceptable for a 4-days stay. We made our complain at the ladys of the reception and they gave us roomnr. 135. That was an excellent room.
the location was great. it was near to shopping and high way to airport hotel staff were unpleasant.. never smiled and hard to approach
quiet, considering the location (public shopping mall) receptionist was unable to arrange for a taxi, in Madrid, in November - there were always plenty around
The Hotel is nice and is handy for shopping. The Hotel is too far from the City Centre to be used for a city break and the reception staff could be a little more customer focused.