Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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8.9 "Great service."9.7 "97% found the
staff to be very friendly ." 9.3 "93% thought theservice was very professional ." 8.3 "83% werehappy with the shuttle service ." -
8.8 "Location is great."8.3 "
Great parking , according to 83%." 8.9 "Easily accessible by car , said 89%." 8.6 "86%liked the proximity to shopping ." 10.0 "100% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.7 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
7.0 "Internet works."10.0 "100% thought it was a
great value ." -
6.6 "Average comfort."6.6 "Only 66% said
rooms were big enough ." -
6.1 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 6.6 "Only 66% saidrooms were big enough ." 5.8 "Cleanliness of the bathroom was average , said 58%." 5.6 "56% thought theminibar was ok ." -
5.7 "Food is average."5.5 "
Desserts were ok , said 55%." 6.3 "Side dishes were satisfying , according to only 63%."
Overall Rating
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9.2 "World class service."9.7 "97% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." -
8.6 "Location is great."8.3 "
Great parking , according to 83%." 8.6 "Easily accessible by car , said 86%." 10.0 "100% thoughtparking was inexpensive ." -
8.5 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
6.7 "Average comfort."6.8 "Only 68% said
rooms were big enough ." -
6.2 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 6.8 "Only 68% saidrooms were big enough ." -
5.2 "Food is average."
Overall Rating
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8.7 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
8.7 "Great service."9.6 "96% found the
staff to be very friendly ." -
8.7 "Location is great."8.1 "
Great parking , according to 81%." 8.6 "Easily accessible by car , said 86%." -
5.7 "Rooms are ok."6.6 "Only 66% said
rooms were clean enough ." -
4.7 "Bad amenities."4.2 "58% thought the
building wasn't nice ."
Overall Rating
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9.0 "Terrific location."9.1 "
Easily accessible by car , said 91%." -
8.7 "Great service."9.7 "97% found the
staff to be very friendly ." -
8.6 "Breakfast is good."
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6.3 "Average cleanliness."6.4 "Only 64% said
rooms were clean enough ." 6.0 "60% thought thecleanliness of the hotel was average ." -
5.9 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." -
4.9 "Vibe wasn't good."
Overall Rating
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9.0 "World class service."
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8.8 "Breakfast is good."
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8.7 "Location is great."
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7.5 "High value."
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6.7 "Average comfort."
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6.4 "Rooms are ok."
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6.1 "Food is average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.2review from
To be fair I'm a Marriott person and the Walnut Creek Marriott was full. This hotel isn't bad at all, it's just not the Marriott! ; ). Clean and kept, just if you are a light sleeper, make sure you don't get a room facing the freeway.
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10.0review from
Great prices, clean, excellent buffett breakfast, good location, and parking garage! Loved our stay!
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7.1review from
extensive breakfast, plenty of food friendly staff afternoon cookies, a nice touch free parking, a real plus room clean except for carpet near bed :((( the building is a little 'old' see comments on other side
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9.4review from
The staff was very friendly and helpful. They were very patient with us sorting out the various family names, who got what rooms that multiple bookings thru hotels.com caused. Key card glitches. Seemed like every time we left our rooms someone's key cards weren't working when we returned. Also, rooms could use a little updating, starting to look a little worn.
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3.4review from
The lobby obviously had been renovated. The breakfast was a cut above for that kind of establishment. When checking in I was told that I wouldn't get any IHG Rewards points for my stay. Apparently, if the reservation is made through Hotels.com, there are no rewards points given to the guest--the very person who is paying the bill and to whom the points should be given! I don't care through whom I book a hotel room; I don't even think about it. Hotel rooms are booked through some sort of intermediary all the time. That's how the hotels fill their rooms: they use booking agents to get their rooms in front of the biggest audience of potential customers--duh! The most irksome thing about this is I purposely chose the Holiday Inn Express OUT OF LOYALTY. Why would I ever chose an IHG property again when they don't count every stay I make, every dollar I give them?
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9.0review from
Everybody was very polite and made us feel welcome. The room was very clean and comfortable. It was a pleasant stay.
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4.6review from
Location is convenient. Check-in staff has as much personality as a cardboard box. Hotel isn't super clean and lighting fairly dismal.
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10.0review from
We were thoroughly pleased with our stay. From the breakfast and lovely grounds, to the extra friendly staff, our time there was very enjoyable.
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8.0review from
Efficient, clean and comfortable. Very well located for my needs. Good price. Staff very friendly and helpful. I stay there at least once a year since my older son lives around the corner but does not have space for me. It would be nice to have some vending machines/ice on the first floor.
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5.3review from
free shuttle transport to the shopping district and town
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10.0review from
Great prices, clean, excellent buffett breakfast, good location, and parking garage! Loved our stay!
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9.4review from
The staff was very friendly and helpful. They were very patient with us sorting out the various family names, who got what rooms that multiple bookings thru hotels.com caused. Key card glitches. Seemed like every time we left our rooms someone's key cards weren't working when we returned. Also, rooms could use a little updating, starting to look a little worn.
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9.0review from
Everybody was very polite and made us feel welcome. The room was very clean and comfortable. It was a pleasant stay.
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10.0review from
We were thoroughly pleased with our stay. From the breakfast and lovely grounds, to the extra friendly staff, our time there was very enjoyable.
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8.0review from
Efficient, clean and comfortable. Very well located for my needs. Good price. Staff very friendly and helpful. I stay there at least once a year since my older son lives around the corner but does not have space for me. It would be nice to have some vending machines/ice on the first floor.
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6.2review from
To be fair I'm a Marriott person and the Walnut Creek Marriott was full. This hotel isn't bad at all, it's just not the Marriott! ; ). Clean and kept, just if you are a light sleeper, make sure you don't get a room facing the freeway.
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3.4review from
The lobby obviously had been renovated. The breakfast was a cut above for that kind of establishment. When checking in I was told that I wouldn't get any IHG Rewards points for my stay. Apparently, if the reservation is made through Hotels.com, there are no rewards points given to the guest--the very person who is paying the bill and to whom the points should be given! I don't care through whom I book a hotel room; I don't even think about it. Hotel rooms are booked through some sort of intermediary all the time. That's how the hotels fill their rooms: they use booking agents to get their rooms in front of the biggest audience of potential customers--duh! The most irksome thing about this is I purposely chose the Holiday Inn Express OUT OF LOYALTY. Why would I ever chose an IHG property again when they don't count every stay I make, every dollar I give them?
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4.6review from
Location is convenient. Check-in staff has as much personality as a cardboard box. Hotel isn't super clean and lighting fairly dismal.
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5.3review from
free shuttle transport to the shopping district and town
