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Friendly staff if one speaks German what I luckily do...
The esturant room was nice- nicely decorated. Staff - adequate but not a single explantory/extra word spoken. You feel that you are not very welcome. narrow staircase- would not recommend to anybody with heavy suitcases.
very friendly people, food was good, price and value outstanding
Nice clean room, breakfast was also quite good. No internet connection inside the room, there was only connection outside the room in the hallway.
The close location to an Autobahn, very good as an alternative for an overnight stay. The kitchen offered a variety of very good food. The breakfast was quite good. The hotel part needs a renovation.
Quiet surroundings. All towels should be changed. One of the towels we got, smelled like it had been used by others! Cleanliness was below standard (porcelain in toilet was brown (!), not white). Lack of toilet soap. We arrived Wednesday evening when the restaurant was closed (no personnel present), but did not get any information except the room number written on a note inside the front door. WiFi did not work in the room, but worked fine outdoor. Dark and uncosy room. Breakfast was ok, but just a minimum of what was expected.
Nice large room. Hotel near the city. Friendly staff.
Comfortable, great value for money A bit far from the centre
The hotel is located at a very green area, near the University and there is a bus station just 100 m from the hotel
Quiet. However, WiFi is not included. No Internet access included.
I had a very pleasant stay for the overnight stay, very convenient for getting into Kiel citycentre.
Quiet nice hotel with good parking possipilities, excellent brakfast
Breakfast was great. Very quiet location with free, on-site parking. Spacious room and bathroom. Comfortable beds. No elevator - you get a room key that requires yo to lock the door when inside and leaving - outdated tv set - internet not included in room rate - despite plenty of parking it's hard to find a free space after 10 pm.
The room was very new and neat. The hotel was in a quiet part of town. No.
the general approach we missed an elevator (my wife has had knee-operations), we didn't knew there wasn't one.
Nice interior, excellent breakfast Not an ideal location
Superb location, excellent rooms, very friendly staff, clean and quiet, and breakfast is a pure enjoyment.
The hotel had only been open one week and so everything was very new and in perfect condition. The service was very poor. Housekeeping were very poor, they did not clean my room properly or refresh the minibar. Room service took over 90 mins to deliver a glass of milk and only after a telephone call reminder!
The staff is very nice and very helpful. We have stayed at the hotel before and appreciate the convenient and attractive location. The room is comfortable and well appointed. The pillows are very poor. They go completely flat. The soap dispenser in the shower is difficult to use.
Everything is okay I come alive with the line because the Internet .... in a hotel must be the Internet for free .. this is the right customers .. and I hope to be free because I'm in every two months, be in Kiel ..
comfort / price
Central and clean
Central location and helpful staff, the room was comfortable, good windows to keep the noise down and good bed. It is a hotel for 1 or 2 nights to visit the city and its sorounging.
It was a quiet relaxed environment with very tasteful facilities both in the room and elsewhere We would have prefered a view over the river area rather than the car park
Close to the harbour, as we were going to Norway with ship. They had too many tempting minibar products spread across the room.
I really liked the hotel. I was in town for a conference and the room was perfect for my needs. The view over the harbour basin was entrancing and the morning sun came right into the room. It is very conveniently located by rail and bus stations and shopping. Also, the hotel issued free bus passes. It would have been nice to have tea and coff-making facilities (electric kettle, tea bags etc.). There was one thing I really did not like but this may not be a fault of the hotel. I booked online in May for a hotel stay in August and found that I had to pay the full amount iummediately! This is disgusting! I have not encountered this sort of arrangement before. And the cancellation fee was astronomical. If I encounter this again with any other hotel I definitely shall not book it.
The location next to the railway station is excellent. Being given free bus passes for the city area was an added bonus.
Quick and Friendly service
The breakfasts were excellent.
Clean rooms; friendly staff Parking space quite limited
Very good breakfast and good parking places. It was a party in the park outside the hotel, so we didn't sleap much...
proximity to holsteinhalle
Newly refurbushed and that was nice. Nice bathroom Paying for parking is a bite strange
Excellent breakfast with a lot of dishes. Very friendly staff. The park outside the hotel was nice. Probably a good homebase for golfers as there are about 15 golfcourses around. The city of Neumünster is a place I call nowhere. I couldn´t find any acceptable restaurant. However as it is situated closed to Hamburg, Lübeck and Kiel you have still options but you must have a car.
Missing of a diner / restaurant service
Very nice spacy room, good situation in center of city, excellent breakfast.
Walking distance to town center, free parking, new room
Nice calm place There was no reasonably priced internet access in the hotel. There was only one horribly slow and terribly overpriced wi-fi network.
Very calm atmosphere. Delicate choice of decoration. nice staff ,
The facilities, presenation and staff are of the highest standard and I will certainly stay again when in the area. All staff met also talked goog English. As with many hotels the soap in the room was from a dispenser - which had not been filled up.
Calm and easy atmosphere Pricing of internet (wlan) connection
kindness of the staff
Short overnight stay, arrived after midnight and left before 8.00am, however hotel clean, comfortable and staff very friendly and helpfull.
It is a very nice place, good location. Swimming pool and sauna. Modest menu in restaurant.
The wellnes area was good,especially the masseur/masseuse. And the breakfast was excellent The restaurant was not good.The days we were there it smells of fish in the whole restaurant and the food was not so good to the price. May be because of that there was not so many people in the restaurant.
very friendly stuff .very cleen and nice rooms .very comfrtable bed,excelent restourant
I was very disappointed. This is a hotel with its own local clientele, NOT accommodating to travellers. As a traveller/tourist, we were clearly not dressed in business attire and were made to feel uncomfortable by the staff and other guests. I specifically requested the shuttle to the train station when the hotel was booked, but did not find out until we were at the hotel that their shuttle 'does not go to the train station -- only for business clientele.' Although I e-mailed that I would need the shuttle specifically to catch a train, they did not reply with more than 2 weeks' notice to advise me of that 'policy', which is unfortunate as that policy would have indicated that they are not desirous of vacationing patrons. Finally, the non-smoking room bathroom smelled of smoke which one would expect from a 1 or 2-star hotel.
Location next to the wharf was a big plus. It was very easy to get to our cruise ship. It was very hot during our stay so the lack of airconditioning in the rooms was a big negative. There was a scale for weighing yourself in the room, but no fan. This does not make any sense when it is 37 degrees C! When we asked for a fan we were told there were no fans and no AC available throughout the hotel. Friends however, who were booked on the same cruise the next day, told us they were given a portable AC unit to put in their room. When we asked for one we were told they had all been distributed. Bad for business. A hotel of this class and price range should have AC in the rooms. And .. include breakfast because 17 Euro per person is quite frankly unrealistic. Therefore, we only recommend this hotel for its location.
Nice location. Safe parking. Breakfast cost too much. No elevator directly from garage to all floors-
Great view of the green city center.
location, walking distance to shops/restaurants
Excellent food. Perfect location for seaside and shopping. I would like to have had a swimmingpool.
Easy to find. Good location. Free parking on the street in front of the hotel.
Reception staff excellent and very helpful Good location & parking Evening female restaurant staff rude and lazy. We had a family dinner the first night including 12 people. Despite being quiet the staff were obviously upset at having to cater for so many and were rude to the point of insolence. We didn't eat there again.
High standard of hotel , helpful and well trained staff . We were disapointed by the evening meal we eat at the hotel. The menu we were offered was limited . the prices high and the portions very small.
Appreciated the location walking distance to shopping and food, as well as the cruise ship pier.
The staff were efficient and helpful.
The family rooms they have. Clean, comfort against a fair price
This is a clean and tidy newly renovated hotel The sound from other rooms is easily detected and the noise from the neighbour room when using the shower is qiute high
I've got what I paid for. Free internet, great clean room. Central.
Hotel is well located within Kiel. Restaurants and corner stores are within walking distance. I opted for the private garage parking as finding a parking spot on the narrow road surrounding the hotel was very near impossible. Internet was very fast and VoIP calling back to Canada worked great.
The hotel was clean and well located. The staff were excellent and were extremely friendly and helpful. Were very impressed with this hotel.
Quiet, yet central location in relation to the shopping street. Good value for the reasonable price. Stairs up to the elevator not so suited for disabled, or people with baby strollers.
Visit the local pubs/restaurants. Only stayed one night but recommended. no
The reception staff were very helpful.
value for the money. Quiet, clean, friendly, ok breakfast.
Nice refurbished room at a very central location close to the city center and the fjord. Serviceminded staff. The other end of the street is filled with sex shops etc. which may bother some.
Too noisy even at night.
Very central and easy to find, at the entrance to the old city.Nice staff, breakfast ok, good beds. Free internet access. The room was a bit hot.
Verry modern and clean room, amability of staff, near the port and Osteekai terminal cruise. I really recomended to all i like all, only goot words i can tell you about
In rooms it is needed to foresee some things, for example, hair dryer. And all is normal so on the whole.
Lovely lakeside location. Nice rooms great breakfastM but it was not ,as your website claimed, 20 minutes from the Kiel olympic sailing centre, but one hour awayM therere are nice local restaurants and a very good waterside bar. But the local restaurant food was universally awful. Too far from our International sailing competition. Very quiet and an elderly customer base.
The high standard and the surroundings Yes, they would not accept that the stay for 3 days included a 3 course meal as stated by you in relation to our booking.
Peacefull place, very nice enviroment for staying during weekend or for one week. No
Excellent design, fabulous location, great food & dining experience. Free wifi in comfortable lobby area. Good service. The staff were friendly and hard working, but there were too few of them, so meal service was very slow at times.
Breakfast, place, swiming pool
Attention to detail and service levels
One of few hotels in Kiel with available rooms this nigth. The room was ok but ekspensive. The staff gave us a very bad velcome. We arrived late, with a 1 year child and they had no babybed and argued about the price we had got on internet. Breakfast for 19 eur per person
The food and the swimming pool That the brekfast was not in the room price. Every other hotels we have been to the brekfast is inklude the room
The hotel is completely built with the naval theme in mind. It is quite old, but it was built to high standards.
Beautifully situated by the sea with a wonderful view of the Kiel Bay from the room and the restaurant. Nice rooms where they have renovated the functional parts like bathroom and beds, but kept many of the original 1970's details. Peaceful and relaxing environment. Almost 4 km from Kiel's City Centre. Although the hotel is situated by the sea there is no beach, only a jetty (which is very nice with a bar and a restaurant, but where you need to pay an extra entrance fee). Breakfast was nice but horrendously expensive.
Good quality romm, excellent breakfast Room too warm
- Nice and helpful staff - Good breakfast - Some facilities (Air conditioning, refrigerator/minibar) missing or not in working condition
The location, near the necessary ferry terminal and near the town center. The breakfast was rather poor. No boiled eggs, very little bacon or sausage.
Nice rooms, relaxing atmosphere
Location was handy.
Ten minutes from main city but perfect location for my business trip. Hotel staff friendly and extremely helpful. Excellent value for money. Room size reasonable for Europe. Very clean and comfortable. Free Wi-Fi in all rooms with fast download.
Clean room and good breakfast
location, quiet breakfast was dried out at 7.30 AM, we were the first there. There was rubbish from a previous guest under the bed
The hotel was clean and tidy.The staff were very helpfull and the breakfast was very good. No backing curtains, so you know exactly when it is sunset and sunrise, the latter of the two being a problem for 9-5 workers. All TV channels in German, a little frustrating for those of us who do not speak the language, that said, as with many hotels, they should try to cater for English speaking travellers and at least give BBC 24 , CNN or simialr.
Price and breakfast. The smell of smokers who must have used this room extensively.
Very good facilities. The Address is on a no car street - which the car G P S does not except. So we had difficulty in finding you as our G P S was European
Good location to pier. Extremely small rooms.
It was centerally located with a good breakfast buffet, for great value and friendly staff.
We were offered a larger and renovated room at a small extra charge. Close to the city centre and the ferry terminal. Noise from the street.
The room was rather large, the bathtub was bigger then a normal size, wall to wall windows, the only hotel we've stayed at that actually put a baby crib in the room upon request when booking, and the breakfast is really good-definitely for the price, and free internet with a computer already in the room. no restaurant in the hotel to eat at, only breakfast. Depending on the night you stay they have a club on an upper floor and it does carry down at least 2 floors.
Peace and quiet near the shops,museums and so on We missed some shelves in the bathroom curtains in the bathroom both in front of the windows and the door. Of with the 3. bed. Something to place the towels on
Breakfast was good Carpet throughout the hotel in desperate need of replacement. Very noisy
A surprisingly good restaurant. We just wanted a place to stay for the night on our onwards journey and was pleasanrly surprised.Ver y good value for money when all you need is a bed. Did not expect this quality of a restaurant in a Best Western Hotel which I have used much in USA See above, the hotel is simple,good and what you need for an overnight stay.
very friendly staff, little christmas plate in room, tea and coffee making facility Room did not have a bath just a shower
The hotel was placed about one days journey from my home. I stayed in rooms to the front, and the roads gave enormous noise.
Check-in and -out were quick and easy, room was very quiet
Very nice decor in hotel. Ideal for a stopover enroute. Breakfast was good.
Information for runners was awailable
The breakfast was superb, great choice, nicely presented and plenty of it! Overheated during a warm spell at the beginning of october. Open window let the traffic noise in...
Lovely central location near shopping center. The beds were good and the room spacious. Nice international breakfast. Able to park our car behind the hotel.
Great location. Right in the City Centre close to the train station and harbor. Excellent breakfast. I had a laptop with me and was happy to get internet service in my room.
Staff was very helpful and friendly, breakfasts were superb, the rooms well proportioned and the beds very comfortable. Location was convenient to shopping, restaurants, and train station, and yet it was very quiet at night. We appreciated the 24-hr tea, coffee, and cold water available in the lobby.
The breakfast was very nice. Very happy we had a quite room into the backyard - but in the backyard there was put a tent for smokers - never got if it was for the employees or for guests, but anyway - had the window open during the night as it was very warm outside at it is not very nice having the smoke coming into your room beeing a nonsmoker yourself.
Very handy to everything.
covenient, vibrant very helpful staff. Location is ideally situated for shoppiing and eating out.parking easy and worry-free
Location was great right next to the main railway station...the room was clean comfortable and quite big...recommend
The room Bar closed on a Sunday
close to the town centre no
I had one of the new rooms - thought it was very clean and well thought out. Old rooms not so good. Need an iron in the room.
we love the rooms!
the location of the Hotel Building, very nice area. Very nice breakfast !! The room was to small !!!
Lovely hotell! A lovely christmas tree in the sitting room. Wonderful beds! Very baby friendly! We also had dinner in the hotell restaurant, which was very nice.
Quiet and beautiful hotel in a great surroundings. Staff was really nice and the service excellent. The restaurant and the service was outstanding
We like the proximity to the ferries. The rooms are good, bed is excellent, missed air con or a fan. And we miss BBC/ SKY/CNN news. No, we love it.
Excellent service with personal touch. Very friendly and professional staff. Lovely hotel, pretty location and confortable room.
Accomodated early arrival at hotel. Comfortable room. Staff were helpful and polite. Lack of air conditioning. Rooms were very warm, sleeping was
Convenience Difficult to find. No bar