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Very friendly reception; nice large warm bedroom; excellent main course at dinner although dessert less good; excellent breakfast although our own coffee pot would have been nice. In spite of the closeness to the main road we weren't at all bothered by the traffic or the trains, unlike several other reviews.
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
Received room upgrade. Very good service
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
A very comfortable bed having to wait in line to get a breakfast table
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
good customer service rooms quite small
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
Location was great. Very close to restraunts, parking, the Bournemouth Pier and Bournemouth Park However, if you are looking at the cheaper rooms you be better served by Premier Innnext door. Service was poor at the front desk and breakfast and breakfast whilst adequate was not at the quality I would have expected. Staff were very disjointed; my pregnant wife asked for some decaf-tea for our room and was advised "the bar might have some". Would have expected them to sort it out. Room location was in the back of beyond with stair only access. Cheaper rooms at this hotel not recommended.
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
a up grad of room free of carge noizy nabbears but was lookd aferter
Everyone was helpful & friendly.An ideal spot for all locations in the area.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
Central location very limited carparking hotel needs a make over, quite dated
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
Freindly & comfortable
Both the staff and food were excellent. The bathroom needs modernising.
Meal served by friendly staff Room quite cramped
Great staff and comfortable hotel nothing
TV did not work
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
On arrival we had been upgraded to a sea view room and what a room, large patio doors opened to balcony with chairs/tables and looked out over the sea, wonderful. The room was spacious and well furnished. The staff were very friendly. We eat in the restaurant in the evening, the meal was excellent could not fault it, we have been let down in the past with bad hotel meals, this has to be one of the best. All in all we had a good stay. The only complaint we have is that the bathroom was very small, but for 1 night it did not matter and did not spoil our stay.
sea view the hotel was very cold not comfortable in gerneral areas cancelled second nigtht and lost money
Excellent Restaurant & Friendly Staff. sumptuous room with biggest TV ever seen
The location and view
The view Nothing apart from the hair dryer was to noisy
We loved this hotel and found it to be one of the best we have stayed in in the UK,Situated right on the beach,beautiful views from all the windows.Large heated outdoor pool ,indoor pool and well equipt gym,fantastic gourmet food and all the staff were so nice and friendly and couldn't do enough to help. We will be returning next year for a longer stay .(can't wait !!! ) Only the weather !!
Booking process was fine. - Over-priced for what you get - when came back in the evening the room was not cleaned - facilites are poor
views, restaurant, service, staff, health treatments wine prices high
Rooms were recently refurbished and fabulous views of the sea The rooms had a refrigerator but no mini bar
Good Scrambled egg and service at Breakfast.
the setting and breakfast sqeaky floor boards and windows were hard to shut.
It was very clean and modern and the staff were very friendly No food in the evenings. There was no sound proofing in the room, when the people came into the room above it was like they were sat in the room with us
went to a show at the b i c
Friendly staff. Value for money Nothing to dislike
We stayed at this hotel to attend a wedding and reception. The Orchid has excellent facilities for both weddings and wedding receptions and the staff are very friendly and helpful.
quirky decor, good parking, spacious public areas, very pleasant restaurant, friendly reception, good last minute room rate, excellent location. had to have breakfast one morning in less pleasant nearby sister hotel; mattress rather thin
The organisation of my sons wedding was great. The ceremony and the facilities we used made it very special. Some areas needed to be refurbished..... which was a shame.
The reception and lounge area was very attractively decorated and inviting. All the staff we dealt with were very pleasant and helpful. The bedrooms were very basic and the blinds in our room were broken in places. The room was also at the front of the hotel so was quite noisy, however it was clean and warm.
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
Location, comfort, cleanliness, good food and friendliness of the staff
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
The hotel was very clean and the location was perfect for the beach and shopping.
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
Nice room veiw, nice bed, Lovely bar! no bad experiences!
Room was very clean and bed comfortable. There was nothing to dislike.
Peaceful, comfortable and excellent food and service.
Very good contnental breakfast There was no hot water in the room at 3.30pm. When I mentioned it later, suggestion was we should have rung down and they would have switched it on! Also, the steam shower didn't work and we had to ask for biscuits promised on our arrival. Staff didn't seem to particularly care when we pointed each of these things out
Helpful staff, good food, clean and comfortable room
Breakfast, comfortable bed, attractive surroundings Lack of staff on reception. Room not ready on arrival.
if you love your food then this is the place to stay fine dining at it's best noise from other parts of the restaurant were heard in our room.
Clean hotel Size of room.
Very quiet though a little far out of the town therefor a car is essential We did not eat there other than breakfast but the diners we saw on our return seemed tobe well cared for Roomalittlesmall so there was no room for extra chairs
Lovely hotel/restaurant in very good taste and beautiful surroundings. Our room was very small, elegant bathroom.
I was told the hotel remains open in the night and I could return any time. I returned at 3 am and found the entrance locked from inside. The owner had to wake up and was not happy about it. I had specifically asked about opening in the night and did not appreciate a stranger expressing displeasure at my late return. I was there for a printing job that ran late in the night, the only reason to book a hotel there instead of returning home to London.
The room was clean. Nice view. Food poor yet expensive. Numerous minor problems with room and quality of service. Customer care very poor. Not good value for money. Informal complaint to Reception and then formal, written complaint (to Manager, John Osmond) met with no response apart from acknowledgement he'd received it. Very disappointing and would not stay there again or recommend it.
leisure club and spa - superb facilities kept in pristine condition bar prices were a little overboard
Meals that were taken at the hotel were of excellent quality. Staff were inadequately trained in their allocated tasks
We had a pleasant room over looking the grounds. The receptionist on arrival wasn't very warm and inviting.
Tired appearance but ok to stay in. Nice over looking the grounds Food very poor Room showed obvious evidence of Previous occupants (stains on bedcloths, burn marks etc) tv didn't work and felt we shouldn't have to chase this sort of thing. You shouldn't rest on your laurels just because you are situated in a nice location. It's all in the detail and giving customers what they want. (you should also look after the opinions of the local customers too. Please take my comments as constructive criticism.
The room with balcony was very comfortable, and service excellent.
1st class establishment, pricy but exercelent food but bar overpriced ie. £11.00 for two single brandys!!