Waterford Hotels

It was a poorly taken care of dump. We paid over $200 for a room, and it's in the middle of nowhere

Room was very clean. The continental breakfast had fixings for omlettes and making waffles.

Front desk suggested a dinner oplace that was closed and in an unsafe neighborhood.

The rooms were clean and odor-free, the mattresses extremely comfortable, many pillows were provided. My kids loved the continental breakfast, especially the make-it-yourself waffle maker. They also loved the pool. There was a problem with our toilet - it wasn't fastened to the floor - and I was surprised that someone hadn't complained previously. However, when I told them, it was taken care of politely and in a timely fashion. They also took off some money for the time that it was not fixed.

There was a problem with our toilet - it wasn't fastened to the floor - and I was surprised that someone hadn't complained previously. However, when I told them, it was taken care of politely and in a timely fashion.

Not far from Mohegan

The decor and the gun range shooting 100's of rounds at 9am

Other then the bathroom having rust stains in the tub, and the smell of smoke when we first walked in,it was clean.

I thought the bed was not that comfortable, my husband didn't seem to mind it.

convenient location and worth the price...not a family type hotel since there's no pool, game room, microwave, fridge (in our room at least) but i went with my wife and it was all we needed. i would stay again. In fact we ended up booking a room later the day we check out because we stayed a little later than expected.

it's a bedroom. instead of having micro fridge and microwave in all rooms they charge more for rooms with them...however there were none of those rooms available. they should maybe just get some. There nothing above an okay bed.(i would not say it was uncomfortable) shower and tv.

Very bad service by the housekeeping staff, beds were unclean

The room smelled awful. We had to buy a can of room freshener. The furniture was warn. They didn't provide any breakfast other than coffee. If you had a room on the second floor there was no elevator.

Friendly and helpful person at the front desk. Good location close to the freeway.

The nan who made the omletes Sunday morning was the friendliest and the hotel should be honored to have him work there!

Pool

Area

Friendly staff

3 cars in parking lot, hard to tell if it was really opened. It looked abandoned. We had to pry open the front door because it was broken. The pillows were very old and poor quality. Both mattresses sloped down on the sides. You had to be in the middle two feet to not feel like we were going to fall off the bed.The veneer was peeling off of furniture. The windows did not have screens and lock was broken. There was hair in the shower and a dry, crusty face cloth in the top corner of the shower. Complained to desk staff, who moved us. Better mattresses, no crusty wash cloth and had a screen. My son requested 3 extra pillows because the other ones were so flat. He was told they could only give him two, per hotel policy. I truly believe there was only one other room booked in the hotel. Breakfast was not good, gallon of milk, a big bottle of ketchup - both of which are health code violation, watery juices, muffins, cereal and watery, clumpy waffles.

The staff was very friendly. The hotel was very quiet as not many people were staying there.

Booked this room last minute and had a very nice 1 night stay. Nice comfy bed

The room was cozy, warm and comfortable! Loved the temp control unit, clean bathroom, and common kitchen area. Was there for a short stay and it was good.

Bedroom ok for the money, bathroom fan too noisy.

Common areas dated, dirty and smelly; graffiti in elevator. Room key card neede re-programming each night of stay.

I did not like anything besides free parking on site.

Dirty pillow sheets, and towels! They both still had makeup on them and hair. Lighting fixtures didn't work, beds were uncomfortable, carpet had stains on them. There was an overwhelming musky smell throughout the motel hallways and it lingered in the rooms. I have a strong feeling this place houses homeless families, and there was a bunch of loitering throughout the parking lot and hallways. The mirror in my room had graffiti carved into the wood frame. Ugh just over all a terrible terrible excuse of a motel. Very disappointed you would think a motel chain was decent, this place is just disgusting I felt cleaner sitting in my car after checkout. I only paid $52 for the night after taxes but even that was pushing it for this place.

close to casinos ,breakfest area looks clean and breakfest is of decent quality.

Hotel neeeds general updating ,the hallways show heavy sigs of deteoriation and poor maintenace.The bathirooms have poor maintenance ,apliances in rooms look beat up and should be replaced.the beds are ok but general cleanliness could be improved.

Was apprehensive because of negative reviews but what a pleasant surprise! Rooms large and clean, bed comfortable, staff friendly and helpful, breakfast included. Shuttle to Mohegan was on time and driver super courteous! First time staying here but not our last. Hotels closer to Mohegan were double the price and accommodations are not that much nicer; we know because we have stayed there before. Be sure to check on the shuttle before you book as we were told that it is not always a guarantee that the shuttle is running which surprised us as it stated that there is a Friday, Saturday shuttle.

Actually, no complaints but breakfast should include instant oatmeal and bananas; that would have made my stay absolutely perfect!

The sink is in the room not in the bathroom wich is un comfortable.

The bed was comfortable

The hotel was old and needed a lot of upgrades to the building and rooms. Ceiling had water stains, carpet was grungy, the microwave was broken and would not stop ticking like a timer (super annoying), the a/c was loud and old. Cosmetically needed a ton of work. The pictures online were deceiving and made the hotel seem cleaner and more updated than it actually was.

Comfort of room with fridge and microwave. Free HBO

Not much left at breakfast if you came down after 9. And all the newspapers were gone both mornings.

For the price my wife and I really enjoyed the rooms and the breakfast. It was a short drive to the casino which we didn't mind at all too

We're not picky. Everything was just fine

Location was great, nice hotel, good breakfast.

Don't care for the mattress, tried different adjustments with no improvement.

Bed smell clean & was very comfortable.

No toothpaste, toilet seat was dirty

The bed was comfortable

The ice machine was out of order, the wall above the A/C unit was falling apart, no drink or snack machines, and I swear I saw a mouse!!!

Room smelled like a bunch of mobsters had spent the day playing poker.

The deeply engrained smell of cigarette smoke in the room. When I asked for a new room, they said no. Pretty sure all the rooms are smoking, so there was no reason to switch.

Price

"Continental Breakfast" was coffee and cereal. Half of electrical outlets in room didn't work. Water in bathroom backwards - hot instead of cold & vice versa.

view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices?

we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.

Staff was super awesome

The sheets were stained and had hair on them. Our air conditioner did not work and when we attempted to run it a weird smell came from it. When we went to shower she shampoo and conditioner that was left for us was half gone. The towels although folded also had fair on them. It was if the room had been tidied but not cleaned. We were extremely disappointed!!

It was inexpendive and close enough to the ferry.

Not particularly clean and quite dated.

The space in the room was decent.

The bed was very uncomfortable, the hotel was very outdated and literally falling apart, there was a mold smell in the lobby and the Continental breakfast was pitiful. We only stayed one night and will never go back.

Dump motel with zero customer service.

The owners are a middle eastern couple who obviously do everything as cheaply as possible. Upon checking in it took 3 attempts for him to program a key card that would open my door. He only tried the third time because I didn't accept his solution after the second failed attempt. He told me that the keys don't always work and he would be happy to let me in my room using the master key whenever I needed him to. We stayed for 2 nights and the room wasn't cleaned and fresh towels weren't given even though I asked twice. Toilet clogged and it took 3 calls to the office before he cane to fix it. I consider it a big mistake staying here.

Yes the room did have a mini fridge and a microwave but it was so dated and the room had a very funny smell to it. I guess for the price just to sleep in, it wasn't bad.

Staff was great and very attentive to our needs

Hallway our room was in smelled like marijuana when we checked in. Room did not have smoke detector. Facilities could really use updating. Room was great but hallways and other facilities seemed out of date and a little run down

Stayed 3 nights. Room never cleaned. Commode broke first night - never fixed! And NO elevator ... Not told before booked into 2nd floor room. No one to help with heavy luggage.

Staff greeting excellent on arrival

Nothing

The place is totally outdated and run down ,around the front desk smelled,the room I stayed in smelled horrible. The bedding was old,stained and had burn holes in it. The rug was buckled and coming up thru out the room. The toilet seat was chipped and had a crack in it very easy to see,how hard would it have been to replace a 12 toilet seat. And 1 of the best feachers when you turn on the ac it blows straight up at the curtains that just flap in the wind and keeps it from compleatly staying closed. I had to put towels and a book over them just do I could sleep and not be woken up at 6am from the light coming in. But I was woken up anyway at 8:15 am from them cleaning a few rooms right accross from me,really 8:15 slamming doors,vacuumes going on how rude. But I guess for $114.00 I shouldn't expect a clean room or sleep past 8. How or who did they pay off to have 3 stars,are u kidding me the Hilton garden inn has 3 stars and that's a 1000 times nicer than that dump. Will never stay their again.

Shower wasn't working correctly and had low pressure.

Desk Manager

Nothing

Nothing

Was on bad shape. Worn out and dirty and uncared for.

Nice size outdoor pool.

One bed was covered in dog food? Toilet appeared to have vomit on it. Bowl was dirty.

I like cleanliness in room. the bed and the pillow is like sleeping on top of cloud. very very close to highway 95 and mall with supermarket.

nothing to say....

room very smelly- like a lot of perfume trying to cover up other odors. would not stay here again

The location was good for anyone going to either Mohegan or Foxwoods. Right off of Rt 12 and near restaurants. The staff was friendly.

The bed was hard and there were only 2 pillows, but for 1 night it wasn't horrible