The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Pleasent location and facilities
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Very quiet ! Not enough international TV channels
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
Located near Lueisn Park and the staff being freindely and very helpful No
Clean and modern no kettle in room
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
Nice TV, room very clean and well furnished.
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
The staff were very friendly and helpful. The view from our room (316) was nice. The price was very reasonable. It was impossible to shower without practically flooding the bathroom floor. The minibar was empty on our first night (but stocked the following day).
The hotel is close to the autobahn, it is easy to find, there is parking in the garage, it is situated in the old center of the town, there are restaurants in the vicinity.
Very close to the square were there is alot of nice resturants and there is very nice surroundings.
The hotel provided a quiet and comfortable double room. Breakfast was good and in a pleasant room. The hotel backs on to the pedestrian areas of the old town. The underground car park is convenient. The hotel was difficult to find. A sign was in the early stages of being installed. It is very easy to miss the entrance as you drive past. Traffic can be quite brisk on the access road.
Nice, quiet room with desk and good internet. Right by the entrance to the historic center and charming market square and near pedestrian shopping street in Heppenheim, an interesting small town easily reached from Frankfurt airport (makes a good stopover for the first night after arrival in Germany at the airport).
Good location. Man at the desk was great. Spoke perfect English. If you are driving, be aware there are more than one Siegrfriedstraase in Heppenheim. Our GPS nav system directed us first to on a wrong one, but soon found our way.
Ideal location for town
Problems in finding the hotel due to the fact that two strets in the same area has the same adress as the hotell. The gps couldnt tell the difference.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Location Air conditioning not working
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
I hope to came to germanty and stay a gine in this hotel
Gym was not really a gym, pool was very small.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Staff was very courteous, friendly and helpful.
Everything was great
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
The staff were brilliant, the front desk staff could not do enough for you, the food was very good, overall I would give it 10/10, as would my travelling companion. My friend used the leisure centre and found it great. no, very thing was fantastic, a very pleasant hotel.
A beautiful hotel in a lovely location, well maintained and very good food. Having to leave after only 2 nights.
Hotel was lovely, staff were friendly and helpful and the location was excellent. would stay again Breakfast was very expensive
location I booked a non smoking room but given a smoking room which had the most horrific odour of smoking in it. Value for money 1 out of 10.
Beatiful building, great location, very modestly priced rooms, cheerful and attentive staff. Had a great stay there.
Stay was short and sweet - no disappointments save for no fig mustard with evening meal :-( See above
I liked the convienence to the city. I did not care for the idea that the food was so expensive and the choice was small. Also I think that something should be worked out with the city so that paying a regular rate for parking the car could be reduced or eliminated.
(1) The room (in particular bathroom) was meticulously clean, that means a lot to me (2) The non-smoker room was a real non-smoker, i.e. not alternating no
excellent position and staff, spatious and quite rooms room service was not operating on one of the day during our stay; Internet connection was not free of charge;entrance had steps so we needed help to climb up with the baby trolley; it took several days and tries to get a confirmation of the availability of a babybed, maybe the email address on their website is not working
My room was remarkably small given the price charged. I should have been told that I would be staying in a tiny room at the time of booking.
Cleanliness and comfort of the rooms. 24 hour tea and coffee facility at reception which was not charged as no facilities provided in room as is usual in hotels in England. Excellent reception staff.
it was comfortable, no complaints
Very friendly and helpful staff Proximity to the station / trams etc Comfortable beds - quiet room at back of hotel First room offered was at the front of the hotel - very noisy and vibration from street
Location is great, very close to the train station. Reception staff really helpful during our stay. Despite been on a main road I found it to be very quiet. I left clothing in the wardrobe, I called the hotel twice and also emailed them, they said nothing had been handed in. It would have been nice if they checked immediately rather than wait for house keeping to find it.
It is close to the train station, convenient for traffic Poor facility.
Good location, nice breakfast and nice staff The shower was horrible in room 203
Nice hotel, not too big and very friendly staff. Excellent location in Mannheim Nothing to report
Great location right near the station with very helpful staff. The shower curtain was in a bad state and required replacing.
Proximity to the Hauptbahnof
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
breakfast was great parking at extra payment 12 euro, bed little bit too soft
Modern and nice hotel, good location! Nice staff, good value for money!
the facilities, the shower in particular...
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
Location, English speaking staff Had to pay for parking
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
The stay at Birkenhof was wondeful and relaxing. The location is remote from town, so there are no traffic or other noises to cause disruption. The owners were extremely helpful and attentive. I have no hesitation in recommending this establishement.
The hotel owners are friendly and warm welcoming. The breakfast buffet had a great variaty to choose of. The room had free wireless connection and the location was quiet and relaxing. I arrived with a group of 8 people and we all have been very pleased with our stay over at this hotel.
Excellent service and a really big room. Ugly environment and we couldn't leave a window open because of the nasty smell in the air (pigs?).
We enjoyed the friendly welcome with no detail too much for the owner.He went to great lengths to help us settle in. He also advised us about the area and means of local travel. There are no negatives only big positives!
very convenient, good value for money, nice breakfast
It's close to the tram station and to the regional train station. (two minutes walk) The nearby, sometimes noisy red light district wasn't mentioned.
the staff personnel the room smell
room was clean. the hotel was not as close to the city centre as I thought.
The apartman was clean, comfortable and very roomy. Even the heating worked which was a major plus. The area where it is located is, er, interesting And the apartman is on the 3rd floor without elevator.
Very helpful staff, nice and clean room
Nice staff, good prices.
A bit scary location, feels very uncomfortable to go out in the evening...but inside is good and nice service although not very good with English. General note OK.
Friendly staff. Clean hotel. No lift.
The hotel is not near the center of Mannheim
Stafff cleanlisness excellent Again not elderly friendly or mobility impaired, we had a number of people who had had knee & hip replacements and found no lift very unfriendly also spread out b iver a vast area
Friendly staff, quick and sufficient handling at checking in and out.Reasonable rate and very good breakfast facilities included in the rate. Interior of the hotel and rooms is a little bit outdated, location is a bit far away from the centre of Ludwigshafen.
Friendly and helpful staff Slightly too far away from town centre and amenities (bars, restaurants etc)
Price and location perfect. Carpark foc and free internet
Free undercover parking. Easy access to rooms from parking. Generously sized rooms. Breakfast area was a little crowded.
Good location in Ludwigshafen for business trips, easy access from highway and sufficient parking facilities, close to the railway station, rooms are clean and big but outdated like the rest of the hotel, breakfast is ok, for one or two nights on a business this is a good hotel but I would not stay here longer than that nor would I stay here on a holiday Not a four star hotel, hotel is outdated and could use some renewal, rooms are not well ventilated, hard to open a window and the very old room airco/ventilation system is not functioning
The only thing I can say is that the location is perfect, just at the door of HBF, seasy for the guest to Ludwigshafen Very poor air conditions, noisy, hardly work, the room was cold at all. No heater in the bad room, horrible.
Location, quiet surroundings, excellent kitchen and friendly staff None
Quick response for all my requests
conference it is not a four star hotel, but its location is perfect
The hotel staff. The rich breakfast The air conditioning system was not working properly and it is very noisy. Other people left the hotel for this reason but I only had to stay one night
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Loved the old town near by.
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
In general OK No gym at the hotel, a bit difficult to park
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
Relativly Cheap The Bed and pillows are not comfortable
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
Very comfortable room and friendly staff. The description said there was a restaurant so it was disappointing to find there wasn't one.
Easy to find. Freindly with some English speaking staff. Good parking. Small room, but not terrible. Some minor damp on ceiling.
good location for stopover - swimming pool and spa area are nice
The hotel was in a good location and the staff were helpful and friendly. The Restaurant was very good
Pleasant small town / suburb location. Spacious accommodation at reasonable price.
nothing, it was the worst hotel I've ever stayed in, dirty, we couldn't sleep because of the noise coming from the cars on the street just like if you were sleeping on a highway everything
We rented an appartement which was very spacious for two adults and two children. The appartement did not (yet) have a kitchen. There was no refrigerator. The water heating system is not ok. It is only possible for one person to have a hot shower. The other have to shower cold.
breakfast good and bountiful / dinner tasty / in a quiet street also the apartment parking spaces are poor
The staff was very helpful in providing information regarding the Heidelberg Castle illumination. The breakfast was also very good.
Apartment very nice and well furnished. The kitchen is equipped with everything you need, if you want to cook at home. Hotel staff very friendly. stop public transport at your doorstep. Bus very punctual and frequently excellent. Very enjoyable stay. Presence of pest insects like spiders, were everywhere in the apartment. Beds too hard, difficult to sleep on.
Silence Far from city center
The hotel was quiet and clean. The food in the restaurant was very good.
Location: near the lake, good terras with a good menu. No airconditioning (yes, it was hot).
Quiet location. Friendly staff. Good value for price. Small TV screen.
A very nice hotel with a restaurant in a very old town with a mountain top castle that is a short drive from the Frankfurt airport.
Convertable room and big space ,Good service and breakfast NO
Conveniently located hotel; rural, yet minutes from the Autobahn. The bar is a joke, the service is a bit wooden and the minibar is empty
The hotel is in a quiet location. It has very good decor and facilities (we especially appreciated the small fridge with complimentary mineral water). The hotel restaurant was exceptional, with outstanding meals and excellent service. In warmer/sunnier weather, our room's small balcony w/ table & chairs would have been very welcome. Our room had a view of the lake, as requested - but only if we stepped out onto the small balcony and leaned out to the right. The U-shaped hotel layout meant that our ground floor room faced directly across a small garden towards the large windows of the dining room in the opposite wing. The situation was very exposed to view, and we had to keep our net curtains drawn at all times for privacy.
Silent area with splendid terrace at the Bruchsee. I had a very nice balcony with furniture. The fitness area was not very inviting as it was in a dark conrner of the basement.
Hotel was very convenient to the Autobahn. Room was excellent and we had a great night's sleep.
The dinners were superb, and the waiter was just great with a wonderful sense of humour. His wine suggestions were very good.Should the opportunity arise, we would certainly stay there again.Thank you for a very pleasant stay.
The staff was friendly and helpful. The room was clean and comfortable and no city traffic noise was heard in the room.
The room was fairly large and nicely presented. It had all the amenities that I needed.
The staff were very helpful and pleasant. Rooms were very clean and comfortable.
Only slept there - so at this point no comment. But the breakfast was very acceptable.
No shower gel provided. Cigarette smoke smell in the room.
The staff were very friendly and helpful and the beds were comfortable
really nice staff, comfortable room and convenient location
Breakfast room to small & understaffed
Very freindly staff Smoking not allowed in bar.
The staff was the best part to the hotel, professional service, always helpful, and very friendly
The Autobuses running 2 hours in the morning in frnt of the hotel fo nothing (heating of engine ) Hotel mgt must tell the to stop or leave