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Reason for booking hotel was it's convenience visiting relatives in Rushden. no, it serve it's purpose.
Room cleanliness and service
Clean and tidy, good selection of services, excellent and friendly staff. None
Clean, comfortable accommodation. Would be nice if had proper restaurant for evening meal.
Hotel very clean and tidy, reception staff polite and friendly No internet connection from my room, very frustrating as I'd had the same problem the night before in a different hotel. Not a lover of the continental breakfast.
Clean and tidy Decor and bedding dated
Close to main road / route.
Room itself clean There was a smell in the room, which appeared to come from the water - you had to run the water for a period of time before using it. The hotel was basic, and after arriving late and hoping to get a meal, they had run out of food. There was a lot of noise from other guests in the early hours of the morning.
Central location on riverfront, very traditional long established local hotel,clean and comfortable . Quirky. Nice breakfast. Rooms on small side , but comfortable .
Needs to be updated but overall ok, great location Old needs updating
The view over the river overlooking the rowing club.
Recognised as a frequent visitor. Given choice of room. Breakfast coffee is grim.
Was on a Conference
The hotel bed was the most comfortable bed of any hotel we have stayed in recently.Although we arrived quite late in the evening the reception staff were very welcoming.This was our second stay at this hotel.
Clean room,comfortable bed, friendly staff. no, but I was surprised at the lack of minibar in the room
great location, quiet rooms, polite staff, great decor
the location for the town etc plus riverside walks the pool was too small and too deep and jacuzzi did't work, so no spa and no relax
Comfortable and Spacious Room. Helpful and polite staff. Plus, the location by the river.
Everything That the rooms were modern when the rest of hotel was boutique.
A very pleasent wedding reception Vegetables with main course,all of them,except roast potatoes,were very undercooked.
good location and parking slightlt ageing. could do with freshening up
The Innaction health spa was great and the staff at the spar were very helpful there were lots of little things that did not come up to standard.
easy come easy go swimming and sauna conveniant for town and shops Reception not being able to sort out minor problems i.e. television sub titles for the deaf.
It Was In The Town Centre
Buffet breakfast / staff courtesy No
Found the service was very good, the rooms clean and comfortable. Enjoyed that it was a 'green' hotel and conscious of resources. I was on a business trip and was greatful for the steam, pool and jacuzzi at the end of a long day. Shame that the sauna was out of use. Would prefer a cheaper single person suppliment.
uncomfortable beds, dirty window coverings, early morning fire alarm,
Helpfullness of staff, smart facilities Price of drinks at the bar
The room was extremely spacious, clean and airy. We could have done with another set of towels as needed to shower on night of arrival and then again next morning. I do understand that the provision of one set of towels per person tends to be the standard policy of most hotel chain.
Very nice. Loved the gym
The bed was comfortable. The lighting in the room was complicated and inadequate.
Very clean rooms, nice bathroom and quite a central location. I wouldn't usually expect to pay to stay in the car park but £5 wasn't too bad.
None The curtains were broken they needed hanging properly, the desk in the room had a broken leg,the beds were hard and uncomfortable,around the windows were black mould and damp and the net curtains were filthy.The room smelt as though someone had been smoking in the room and there were large cob webs hanging from the ceiling.The bedside lamp was broken so was the shower curtain,the complimentary soap etc was only enough for 1 person and there was 3 of us.
The food in the resturante was very good. I had trouble on several attempts to contact the reception
Gary on reception was very helpfull with booking flowers which I enquired about for my arrival as it was my anniversary I had to have my room key electronically reset atleast 5 times
The pool & sauna facelities Would be great if spa facilities were open late
Mature staff - exceptionally good None - quite pricey and not impressed in paying for the carpark
Room was clean and the overall facilities at the hotel were very good and child friendly
very clean and spacious; Staff were very professional and acomodating.
This is the second stay at this hotel. We were wanting to stay close to Silverstone and this was very convenient. Everywhere was exceptionally clean and beds were very comfortable. We had an evening meal and breakfast, not what I would call gourmet however it was very nice.
Good location off the motorway. Excellent value for money. Good size rooms and very clean. breakfast was served 8am-10am, and we had to leave at 7.30am so missed out.
Very handy location and excellent value for money Nothing at all wrong with the hotel, perfect
Helpful & friendly staff, good location, clean room and surrounding areas, easy to find No bad points just little extras which would help ie: Fridge (we had to take sandwiches to a bowls competition at a local school). Tea making facilities for all occupants (only enough for 2 when there were 3 in the room).
Everything excellent No Bad points
Comfort and cleanliness of the room unable to get a late drink at the bar
Very clean, excellent facilities, very comfortable. Delicious breakfast, Air conditioned rooms, friendly staff.
Not too much, basic cheap, bit very comfortable Rooms looked better on the Internet, very basic and cheap fit out. Functional but better out there for the money
Clean and tidy room Poorly serviced, lack of towels, meagre tea and coffee allowance, nothing to say the hotel really cares about it's customers, just bland and nothing special.
Very pleasant and helpful happy staff. Everywhere spotlessly clean and fresh. Excellent food, good beer! Excellent value for the price.Can`t fault it.This hotel is on j15 m1 (uk) None
very reasonably priced and a nice breakfast. It was very basic and the restaurant wasn't open on either night of our stay.
They seem to have thought of everything Climate control in room blew directly onto bed
Extremely clean The prices of the drinks at bar, well wine actually. I have worked in the uk and abroad for the last 8 years in lodges,Holiday parks and 3 and 4 star hotel abroad and a glass of wine has never cost me £6.00 nor £15.99 a bottle. So was a bit disappointed and ended up having a cider!
Not checking out till 1200 was a bonus.Having a selection of snacks and confectionary available at reception 24/7 was a great idea. No meats available - cold would be fine - with the breakfast buffet.
Convenient location Scrambled egg at breakfast like rubber
cleanliness, comfort and price i would recommend this hotel if the staff were more friendly
Very relaxing. High quality furnishings, and service. Very friendly staff, even willing to make breakfast out of time. Breakfast very basic though, the UK version of continental. The decor was very modern,though very clean: I found this the least relaxing of the stay,with brash lighting
Shower head in bathroom, very poor.
it was peace and quiet
Nearness to the motorway
Good reception staff. Comfy lounge Bed and pillows not particularly comfy. Even though room had various pillows
Breakfast. Anaemic sausages!
I was impressed by the exceptionally friendly disposure of the staff - especially one very helpful lady in the restuarant.
convenient for a family reunion poor communication between staff, instructions not passed on
The staff were very friendly and helpful. The hotel is very good value for money. Good restaurant with a good selection of wines. Nice atmosphere everywhere. Confusing breakfast pricing system. Uncomfortable ricketty child cot.
Friendly Staff Had to send my Dinner back on Sunday,uncooked dissapointing after a long journey
All the staff we met were welcoming and considerate.
The hotel was very convenient for a meeting we had arranged. It offered a good size, comfortable room at a reasonable price. Breakfast was also very good.
No smoking rooms and Hard access to smoking areas
Breakfast Yes several things:1) the fact that I rang the hotel to enquire about a reservation and a particular rate and was told it did not exist. I have since learnt it did. I booked through late rooms as their rates were cheaper!. 2) I had a serious complaint about the rate and the room and I am still waiting for the hotel manager to call me .................
the spa facilities were lovely, great way to relax
Large, clean room, friendly staff, good shower and kettle useful. Also a good breakfast and prompt help when my card got demagnetised. Bit basic with some facilities, especially lack of bathmat and freeview tv channels. Could also do with better coffee somehow!
Staff were friendly and polite `There was alot of noise well into the early hours doors banging people shouting to each other until about 03.40
Staff were very helpful. This was my first time in Northampton and I didn't know my way around, staff provided map and advice of where shops etc were located. There were no 'mini' complimentary tolietries in my room and the soap dispenser in the shower was empty during the whole of my one week's stay
Rooms were large, good showers! Unfriendly, unhelpful staff who are not interested in the customer and don't know how to work their own systems.
Very clean and fresh look to the hotel, attentive staff and very nice lounge/dining area None - everything was good
Very friendly and attentive staff. computer keyboard was replaced immediately. served within a reasonable time at the restaurant. Although the room was adequate for our needs, it smelt of cigarette smoke the moment we walked into the room. that same night, I did not sleep very well as the bedclothes smelt of cigarette smoke and being a non-smoker, it affected me. On arrival, we were asked to complete a form and I read that smoking was prohibited and if caught smoking, a penalty would be incurred. Outside our window we saw cigarette ends and a lighter. During the course of the night at approx 1.45 am, a smoke alarm sounded, causing a bit of panic and not knowing if we had to follow the evacuation procedure.
Staff were fairly friendly, tea and coffee was there Room was dirty, not value for money overall
clean; polite staff occasional loud pipework/plumbing noise; poor architecture: the view of the roof was needlessly depressing
Too few towels, pillows and tv channels. Lift out of order. Rude man on reception. Have to pay for parking on top of room cost. Not good. The bathroom though clean, was not in great shape. lots of discolouration. The bed was Very creaky and moved.
Location The room was bleak, there were people running up and down the corridor at 4am, singing and shouting
The room was lovely- v.clean and comfortable! The Angel Spa Treatment Lady was fantastic. The staff were great too. The food was very expensive- didn't personally think it was worth the price. The windows are very thin- not ideal for a hotel located near a busy motorway, it also left the room really cold during the night. The aircon in the room was broken and we could not turn it off at all- disturbed our nights sleep!
Nice interior of the common facilities Room really hot windows don't open very far, they supplied a small fan which basically circulated warm air around the room. They supplied cushions instead of pillows for the bed which made awkward sleeping on top of the heat and the noise of the fan having to be on all night. Food and drink prices very steep in terms of quality.
Comfortable room with proper bathroom (ie a bath!), windows that actually open, easy access to hotel from ring road, surprisingly good restaurant. Cost of room and meal high for location, time of year and day of the week (Saturday).
Quick check in and good breakfasts Arrived at 5.00pm and the corridor to my room was littered with room service trays that had not yet been collected. Created a bad impression.,
I was extreamly impressed with this hotel, so much so that I have written a letter to the hotel to thank them None
Good location for travel up m1. Effective/swift resolution by management of complaints. Mariotts have modern rooms and Canadian-style facilities. Confusion by check in staff on difference between full account prepayment and recording of credit card details for room charges. After a long corridor walk, we found our room was already occupied - raising security issues, not to mention a major inconvenience. We were not alerted that a four digit code is required to exit the parking lot, requiring a return to the desk.
Clean and tidy friendly staff Room a bit small, no lift.
Breakfast was decent enough, room was clean, bed was comfy, handy for the golf course if you like golf Decor a bit dated, shower could have been better
Food was excellent Drinks seemed pricey but that may be Marriot general policy.
Very good value for money
Very friendly and helpful staff. N/A
The comfort of the room and the facilities. Very helpfull staff. Large "party" in the bar area which closed the restaurnat at 6.30pm. Children and adults running up and down the 2nd floor rooms passage way some couple of hours after mid-night which meant sleep was not possible until after 2pm.
very professional and courteous
was a business overnight stay as working in the area. Excellent value especially as breakfast free.Will be booking again next week
Nice bed and design of the room, perfect internet access No possibility to open the window (for me personally very bad, because I am pregnant and all the furniture, carpets etc. were new and still evaporating (toxic?) vapos; air condition in the entrance hall and breakfast room were much too cold!!!!
Clean modern hotel. Very comfortable Queen sized bed Plenty of room in the shower. Non found
Very handy for purpose of visit to Corby. Staff very friendly. Will consider staying infuture when in the area. Buffet breakfast was good although a bit confusing trying to find everything that was wanted.
Aircon in room didn't work
Staff on arrival extremely helpful. Very good atmosphere, enjoyable stay, even if only for one night! Nothing bad to say about any aspect of our booking or stay at the Hotel.
It is just valu for the price. The room was rather nice and neat, but it was not sound-proof at all. We couldn't get sleep due to noises from hall way. The location is not for trip with family or leisure purpose, since it is located in the middle of industrial area. But the staff, facility, free breakfast were fine. very noisy at night. no facility for fax and print.(we asked to print our boarding tickets, but decliend.)
clean, comfotable, good location and good breakfast and value for money.
A fantastic hotel in a very quiet location. Could not find any faults
The rooms (we booked 2) were lovely. The staff were very friendly with good advice about the local area and the breakfast was great and plentiful. The area was lovely and it was so peaceful and quiet you didn't feel like others were staying. The pub nearby was nice as well.
My friend and i enjoyed our stay at the hotel - it was clean and warm and the barn conversion added an extra special element to our stay. It definately served our purpose and we will be staying here again later in December 2010. The home cooked breakfast in the morning was great too and set us both up for the day. Thank you!
Excellent value, very nice room and good breakfast. None
Clean modern facilities in good order The heating struggled to cope on what was admittedly the coldest night of the year, particularly the unheated en-suite and corridors.
The rooms were so lovely. Also on arrival we were made so welcome and informed of all facilities.
Early check in was really good.
A warm, clean room. Excelent breakfast. Polite staff/owners. Internet had failed on the night I stayed. Mobile phone coverage is bad. (Neither of these were the fault of the hotel)
The room was very nice and ready to sleep straight away. There should be a microwave available for heating up of baby food etc..!!
Rooms very comfortable and spacious. Very quiet, no noise heard from the rooms next door. Breakfast was ok....could maybe have done with a little bit more choice; maybe more fruit or pastries. What we had was good though.
Check in was excellent... Active hotels hadn't sent booking through when we rang active hotels the person dealing with was useless. The receptionist at Holiday Inn was great she really put things right. Breakfast has improved now at holiday inn express with scambled egg and bacon the problem on three days the egg was gone the girl was very very slow to react and needed telling so there was a delay because she had to go and cook it!!! 4 times they ran out of spoons!! One of the drink despensers for the orange juice was giving out very weak water all week! And probably still is! An otherwise brilliant hotel spoiled by lack of attention to detail
Everything was excellent from start to finish ! When I arrived there was no record of my booking (booked online). I had printed out my confirmation - quickly dealt with, staff apologetic, a room quickly found for me. Luckily they were not fully booked!
The Staff were efficient and friendly The toaster was faulty at breakfast but other than that I could not fault the service.
Excellent hote, very new and staff very friendly. The rooms were more than adequate although the hotel was tricky to get too off the roundabout.
Uncomfortable bed - kept rolling into middle of bed
We couldnt find any fault at all with either the hotel or the staff who were exellent which is why we booked your hotel at kettering Cannot find any bad points
i didnt like the fact that i left my i phone charger in the room to discover house keeping staff have taken it!!!very annoyed
The executive suites were clean Very poor value for money, small rooms
The food in the Brasserie was the best food we have eaten out in 20 years and we eat out a lot. Outward appearance and approach to Hotel was disappointing.
was able to stay on site whilst attending a wedding. I found the room quite expensive
Room was very spacious and comfy and staff very welcoming and polite. Restaurant overlooked the lake and food was delicious and good value. Thoroughly enjoyed our stay there. Shower was a little tempremental at times
We stayed in a very clean, spacious room with a large comfortable bed. The hotel had a good choice of breakfast menu. Directions to the hotel on the Wyboston site could be clearer. Difficult to locate hotel at night.
Comfortable rooms. On-line you do not have guest reviews.
Free WIFI connections - excellent signal throughout the hotel
Accommadation was good, especially as there was a bath. We couldn't find the hotel,it was poorly signposted, no indication that it was a hotel, and we spent about half an hour driving around to try and find the hotel part of the complex.
Nice place, equipment and service. No direction signs out and insite at all !
High quality room, great bar, breakfast excellent None at all
Excellent food, bright modern room, great shower. Internally advertised 'dine and stay' not available as we had booked on- line, although I understand we received the internet room rate, a reduction of £20
Very friendly and helpful staff. Superb and plentiful breakfast which was freshly prepared. The only downfall to our stay was road noise which was a little disturbing, however, as we live in the depths of the countryside, we are used to absolute quietness and this has a bearing on the answer.
Everything was just "ok", there was nothing wrong with the hotel but there was nothing to shout about either. For some reason they seem to have touched up the paintwork on some doors and put up no warning signs so my partner got her hands covered in paint opening a door.
Very clean and modern quiet room Bathroom lights did not all work
Location was very convenient as we were going to local funeral. Liked decor and atmosphere, bed very comfortable.
Friendly staff and very good food. Even breakfast was a pleasant and jolly experience - all too often a sombre affair!
Staff friendly, food was delicious...good clean comfortable accomodation, well located. Comfortable bed. Room a little small, otherwise good
Very clean and new bathroom with nice toiletries. Warm. Comfortable bed. Friendly staff-got me a sandwich on arrival though kitchen had shut 30mins befoore I got there. Coffee was rather cold at breakfast
It was a little tired and tatty and I would not have paid the full £100 per night for the room we had (at half price as it was Friday night it was OK). The welcome was luke warm.
The food was very nice and well presented. Room were large by British standards. We enjoyed the bar and Boddingtons on tap.
The receptionist, Linda, was very welcoming. She took me to the bar, rather than giving me directions. She was most helpful with any queries. N/A
Room and surrounding areas are excellent even during their upgrade process. Ease of parking. Friendly staff. Drinks are reasonably priced. The breakfast was definitely not up to the expected standard, lacked freshness, and seemed to consist of what was left rather than being freshly cooked. This experience was repeated on on both days.
The attitude of the staff was excellent and the manager quite exceptional.
friendly staff, room cleaned OK. Toilet seat needs renewing. Not nice. Otherwise, room good.
The room was clean and comfortable.
the shower had no water pressure and when we asked why we were told that the room had been refurbed and they were having trouble with the pressure. If this was the case, why were we given that room to start with?
the staff were courteous and we were made to feel very welcome nothing
The hotel was very nice, room was comfortable The price of drinks(£9.00)sothern com and lemenade taken to room The price of breakfest to room(toast,orange and tea-£17.00!!!!!)
convenient for stay air conditioning noisy, and why three pillows for two people?
Loation and cleanliness of the room. The price was the main factor for visiting our daughter in University. Would come again. Price of the breakfast if you paid for room only.
Quality of room and convenience of facilities Some staff didn't follow through on requests
Big rooms! Staff were useless! Man could not find my booking, i had to psyhically go behind the desk and find it for him on systems i didnt know!!!!!
The distance to the City Center by Taxi was great!!! Only a Five Pounds! I did not get the room I paid for as advertise on the internet but the room was still clean and comfortable.
Hotel took payment twice !!
yes the state of there bathrooms we informed the managment of the dirt they tried to change our room for us but they found that other rooms where they same
The shower was great. Also the pillows were excellent. We took full advantage of the breakfast deal at £6 The picture on the TV in our room was off to one side
The room was very spacious
Clean , practical, very good breakfast, helpful accommodating staff. Convenient to city centre.
Restaurant coped very well with a grumpy older member of our group Mobile phone reception is poor - between us we had at least 3 providers but all of them were patchy. I think this is an area problem rather than the hotel
The helpfulness of all the staff The dining area is like a corridor and there were families where the parents let their children run up and down. Hell for the diner looking to enjoy a quite meal!
The room was very comfortable
Very good value. pleasnt staff, would go again
lovely countryside location
Everything was great from the food and drink to the great leisure facilities
The general ambience was delightful, a mixture of "outside and Inside" feeling, rather than the normal claustrophobic sensation of a "one-building" hotel. I admit the carpet entrance to the group of three rooms which my family used was a wee bit grubby - and one receptionist was a bit sharp. But i am splitting hairs. The hotel was 99% delightful.
able to relax, enjoy a quiet business conversation in the exquisite bar area, and an excellent meal getting wet in between my room and the bar/dining area
unforiunatly due to busy schedule did not have time to use any of what looked like very good amieneties,but what i did use were very good eg resteraunt coffee lounge.
The staff were friendly, very helpful, making sandwiches for us even though the kitchen was closed, as we had arrived late due to the bad weather, and served us in the bar, the food was very good, hot and fresh breakfast buffet. I had an 'old blood stain' on a pillow case, which I know was clean but it did not look nice, I pointed this out to housekeeping and mentioned to the reception when I checked out. The radiator in the ensuite did not appear to work either, which was brought to their attention upon check out.
the room was very small for double room, most staff were not happy or friendly
It was the price that first attracted me to this hotel but a week before my stay I saw that the price dropped further so I rebooked! I must admit that I had my concerns due to eth low price but I was surprised to find that it was excellent. The room, although small, was extremely comfortable and the power shower was one that you could spend all day under as it was wonderful!! I would stay at this hotel again without a second's thought. The room was on the small side but then again it was only me staying in it, but if there was two of us we would have struggled - however I did book a single. Also their internet had a few issues as they have 2 hubs and I had to swicth to the other hub on 2 occasions to keep a signal. Howvere these were minor issues.
How close it was to where i was working, and a short walk into Newport pagnel, hotel was very clean but would only stay for 1 night not 4 as room to small. The room in the hotel was to small for a long stay, and bed was to short i'm only 5'10'' and my feet were over the edge. The SPA was ok but no Pool and changing room for 1 person at a time.
friendly and helpfull staff why were staff and guests who smoked allowed to gather outside the hotels main entrance, sometimes to two o'clock in the morning, to talk and smoke directly beside and beneath other guests bedrooms?This made getting a good nights sleep impossible.
The breakfasts were excellent and check in was very good. Room was well appointed. Room service menu was good value for money. Could not get WiFi in my room. The mattress was very lumpy and neded turning over. The room was small and needed minor maintenance, the shower was old fashioned. It was a bit noisy and too hot in the room! When O ordered the curry from the room service menu, it would have been great to have some vegetables in it to make the meal more balanced.
1st room not been cleaned, No bar, no resturant on the night I stayed. No Heating
Very comfortable bed! Rooms a bit small (it's a training centre, so was built with single rooms that now contain double beds).
the quality of the hotel
it was very relaxing and friendly and any info you required they were happy to help.
Good parking possibilities and the room was clean. Quite a small room. I was glad to take a double bed otherwise the room had been even smaller...