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Having friends in the same hotel!
Its centrality The bathroom had a bad smelling drain twice through the day, but it cleared at night. I also had to pay personally rather than through my university's account as pre-arranged, as there seemed to be a problem with the systems at reception.
the large room and cleanliness of the room it really is out of our price range
Staff very friendly, service good and very handy to Wellington Central.
We had a waterfront view that was beautiful. The room felt luxurious. It was big with a nice size bathroom also. The location was perfect for checking out the town. Clues to Cuba Street, Te Papa Museum, the waterfront and downtown. It was far too expensive for us to eat there. Continental breakfast was $50 for two. Too much money for toast.
Convenience in a safe and secure environment
The view & proximity to shops etc Smell of old cigarette smoke in the room
Central to all that we wanted to do which was catch up with brother from Sydney Australia so cancel out a sober driver and do not waste money in a taxi home - so for that perfect and added an element of romance.
Friendly staff member upon check in, helpful with car parking. Excellent view of Wellington. We were put in a room next door to a generator or air con unit, there was a constant noise like having a dryer going, and a scratching/creaking against the wall where the bed was. Could not sleep so checked out at 430 am and drove home to get some sleep, was not asked if we enjoyed our stay.
Central locality, nice staff, comfy bed, nice bathroom No wine in mini bar! Repair work needed on ceiling in bathroom above shower - a bit shoddy
Convenient - proximity to Te Papa. Accessability. Ready availability and response from staff. Efficient. Good hospitable and friendly atmosphere. Bathroom starting to appear a bit tired - in terms of maintenance (peeling paper, cracked tiles, etc) rather than in terms of the actual amenities.
The room was excellent with a fantastic view over the bay, & very convenient for the retaurants.
The room, the view, the restaurant and the curtious staff Nothing
The service and friendly staff and special mention to reception and Sonia (restraunt am) The pillows in the room had no depth or support
The location is excellent and close to Courtney place with the nightlife. The staff were friendly and helpful. The views from the rooms were great. The quality was average, but the bathroon is poorly set up. It was impossible to turn the shower on without get wet. The water did not drain away prperly. The toweks were small.The room was warm but the hotel was quite cold.
Excellent views across the bay, short walk to city center. The room should have had a safety deposit box, but didn't. I like to store my valuables, which couldn't.
The staff were cooperaative and extremely helpful. Wonderful
I enjoyed overlooking the boats in the marina, and seeing the city lights on the harbour at night.
The location, view, balcony, bed, space, The coffee in the Dining room, I would like to have known about the small bar/coffee area, just outside the dining room initially as I would have used it.
The Vista suites are part of another building and do not have airconditioning. The rooms are small by todays standards. It was quite a warm day and night and the windows and door had to be opened. Given Wellington is so windy this has its drawbacks and especially noise overnight.
Great location, friendly staff, nice views
The views from the room and it's proximity to the city. Bathroom though functional was a bit small.
I liked the luxery and cleanliness of the room. The view was lovely and the vicinity to the city was convenient. There was no spa pool.
the location was excellent for the Te Papa museum, but a bit of a trek from other central facilities. the room was comfortable and well equipped. the harbour view room did have a limited view of the harbour, but mainly of the Te Papa museum, which is so vast it blocks much else out. We found the breakfast rather over-priced and pretentious - we had to ask for butter and, when it came, it was a tiny pat scarcely adequate for one, but in a tiny china container.
Familiarity - I have been here before. High class with interesting decour in a vibrant city. The entrance from an "underground" car park does not do the hotel justice
Staff so friendly and helpful. Coffee recieved at the desk was quite revolting....
The atmosphere in the downstairs lobby, the convenient location the great room rate. The ground coffee I received on checking in. The cooking smells on the third floor, the shower - not strong enough.
Very relaxing - staff very helpful. Will visit again! We were interupted early for room cleaning - esp when we were not checking out.
Staff were super friendly and accommodating. There is a modern and boutique style room, the staff happily changed my room and made my stay enjoyable. Rooms were large with a very comfortable bed. Also had an espresso coffee machine in the room!
The gorgeous foyer and art. The proximity to the pier, restaurants and shopping. The rooms didn't really match / were a step down from the first impression in the foyer.
The walk in area, the corridors and the and the quietness are all good. The room was spacious. I thought a few of the staff on the counter lacked the quality of the hotel. They asked me me payment after i had made an internet booking/payment and nd were not as friendly/smile as the cost of the hotel would suggest.
This is a nice hotel in a good location. the staff are friendly but somewhat ineffectual in relation to our issues. The room was spacious and the bed comfortable. the bathroom was generous and well appointed. There is a reasonable gym and a small lap pool We had a bad room: the air-conditioning did not work for all of the three nights we stayed there. So the nights were stuffy and had to leave a door open until the noise was too much. This room is right under the restaurant kitchen so we got a lot of floor noise especially at cleaning up time from 10 pm till after midnight and then again for breakfast in the morning. We know kitchens make noise so they can't be criticised but it was a bad choice to locate a room underneath. We did not eat there at all. There are many good restaurants nearby with prices and menus that are more attractive. I understand the hotel has been refurbished but I did not think for the price we should have had to discover the problems.
Had a very comfortable room.Good&close to other resturants &TePapa
We appreciated the friendliness of the staff and the service they provide. We also enjoy the environment and location.
The decor is spectacular... the staff are very attentive and client focussed Nothing!!
The location for shopping, and closeness to the waterfront, particularly the Queens Wharf bars and restaurants, can't be beat. The proximity to the harbour also means attractions such as Te Papa museum are a short pleasant stroll away along the waterfront. The hotel itself is getting on in years now, but still offers quiet, comfortable accommodation with a touch of class. We booked for two separate stays of two and four nights a number of months prior to our trip and were disappointed to find that the entire cost of both stays was deducted from our credit card about two months prior to us actually staying there.
concierge was excellent and helpful. The difference between complaint and not liking something is so fine as to make this impossible to answer. My name incidentally is prosaicly John Walker
Staff where exceptionally helpful and allowed me to feel comfortable and safe as I was travelling alone
The gym and pool facilities were great, very clean and the gym staff were friendly and attentive. I found the administration around my booking very poor. I ended up spending too much of my time reconfirming things I'd already told the staff about my booking and the cost. Generally I found the service of the staff poor given the quality of the hotel - I get much better and responsive service from other quality hotels.
The staff in the Club Lounge were very good, especially Nina. Food quality and presentation in Chameleon Restaurant was excellent. The hotel is centrally located relative to commercial activities, shops and public transport. Underground parking and a guest laundry in the same building is a plus. It is now getting quite tired/dated and in need of refurbishment. Attentativeness of waiters in Chameleon Restaurant could be improved. The lack of a fine dining restaurant separate from the general lobby area detracts from the dining experience. It was disappointing that the bed turn down service did not occur on 2 out of the 7 nights of our stay.
Amazing hotel... big 2 person tub, 2 shower heads in the shower... fantastic location downtown.
Very Friendly Stff, nothing to much trouble for the few staff we had to deal with directly. Excellent help from the concierge desk!!!
Very convenient location in Wellington for access to all parts of the city, professionalism and knowledge of staff were excellent. Nothing.
The location of the hotel was very nice ans the staff was beyond warm and welcoming!
Location & the executive lounge Bathrooms need an update
excellent hotel,close to attractions and city centre
Clean, spacious rooms and bathrooms The beds were incredibly comfortable The staff from top to bottom were extremely pleasant and helpful. They epitomize the phrase, "service with a smile."
The friendly staff and tea making facilities, even if there were only 3 tea bags and HT milk. The room was very small and only 3 tea bags and HT milk.
The fact that it was close to where we needed to go It was very muggy- and not at all airconditioned- window didnt open very far so was very little air flow-staff werent very helpful- my room wouldnt open with key card provided- and we had to go back down to the front desk 3 times to get it rectified
Good value for money handy to town rooms clean and functional Lack of parking and noisy
Private The bathroom door would not lock, could hear other people from other rooms
Staff were wonderful, very friendly, extremely helpful and non-judgemental. I liked how modern the room looked and how tidy they made the room. The huge bed was wonderful. Great to be so close to the city, shops etc I could see that the room was getting a little run down with marks on the walls etc. Room was quite small but good for the price.
Location was great. Getting in and out of car parking was not the easiest but don't think you can do much about that. As a reasonably priced hotel in mid city this was pretty good. Your staff were very helpful.
very handy for work..live in Levib so breaks the week up. Convenient and greta value for money
Location was excellent and the staff were great, very helpful. Nothing comes to mind.
I had a back room and I appreciated the quiet.
It was central to all our requirements - Te Papa, city shopping, cafes, restaurants and Opera House. We could leave our car parked safely at the hotel while we walked to these venues. The lack of airconditioning. We needed to leave our windows open for air and it was very noisy out in the street.
Location and Parking, Pleasant room, very good evening meal We didn't appreciate the poor dress of people in the dining area at breakfast. One man in a tank top exposing tatoo and arms, another man in beach shorts and scruffy shirt, jandals.In Europe this would not be permitted in the hotel and often in the towns
Very pleasant and helpful staff, clean and bright and very reasonable tariff for excellent location in downtown Wellington
Quick nand easy breakfasts No outdoor area such as a small terrace to sit on.
this hotel did not live up to my expectations its was very unprofessional managed and at peak times in the morning the front desk was under manned to the breakfast or lack of breackfast service all in all an experince not to be repeated
excellent service from the staff. Treated very well . Accommodating to my requests ie later check out.
the staff offered a friendly,efficiant service & always with a smile, which sadley, is all to often neglected.
The friendly and helpful staff at all times.The location of the hotel.
Very helpful efficient staff, processed payment fast all excellent
New apartments, very well equipped and very central. Kitt was our main point of contact on the reception desk and he was extremely helpful. If you recieve and apartment at the back you will most certainly experience noise as you are a matter of feet away from a multi storey car park.
The only thing that I like about the appartment was the location
Location, within walking distance to shopping areas, Tepapa and some fine Restaurants. The cooking facilitates were good, Bathroom great, really liked the fact that there was a bath as well as a shower. Found it firstly confusing to access the carpark and the apartment, on our arrival. Found that the stairs were difficult to access, especially when called to evacuate the building during a fire alarm. Sometimes it was a inconvenience to use swipe card to operate lift,door to apartment and to control the power.
The rooms were very clean, bright and new. Appliances worked well and it had everything we needed for a longer stay. Nothing - it was great.
Nice new modern trendy and friendly. Maybe airconditioning
There were no pots, pans etc to utilize the cooking facilities
right next door to a wonderful food shop, and close to the opera we went to minor point, but TV not visible from loung seats! needs to be on a swing bracket mount
Location and access to reasonable and close parking. Well equipped kitchen and laundry. Modern design. Only a single seat lounge chair in sitting room facing TV. Room was booked for a couple. Only option for second person was to sit on floor or straight back dining chair. Noise levels from the street. Windows had to be be open due to lack of air conditioning
location good size room and amenites getting bed bugs!!!!!
Location to centre city, room quality and size. Very hot early morning when sun hit windows, too noisy to open doors, need air conditioning.
Friendly and accommodating staff. Great location. Was on 3rd floor facing Tory Street. Lots of early morning street noise (mainly garbage truck and street sweepers).
The view of the harbour from our apartment, the close proximity yet quietness of the location and the attentiveness of staff. Our frig required defrosting on arrival
The location. It was handy to town. The staff were not able to answer any questions on nearest bus / train routes. They did not know where the main shopping centre was or how to get there.
We enjoyed the location of the hotel it was so central to everything we did during our stay. The staff were also very friendly and helpful and nothing was too much trouble for them. There was nothing we did not like about the hotel.
The location was great and the appartment was really spacious with a great view around at the city. The personal was friendly and was always really helpful.
Good facilities and a spacious room. The overwhelming white decor would be oppressive after a few days. No problem for a weekend though.
The veiw from the 16th floor at night, looking out over the harbour, and watching the ferry come in. The rude trainee rececptionist that could hardly speak english.The cracked toilet surround was disgusting. The window seals leaked, allowing the wind to blow the curtains around all night, even with all the windows shut. There is no eating facility on site. The room price was very expensive compared to other more appointed hotels. Not enough towels left in the room.
Location Had a lot of trouble understanding one of the receptionists as she had a very thick accent. Then spoke to other receptionist who was extremely friendly and helpful.
The position, close to the city and within walking distance of most venues and activities. The apartment was fine. Thought it was great, the drain out side on the balcony needs to be repaired.
Great city location, very freindly reception stuff. If you book, do not stay in flats 1001 or 1002 (anything which ends with 1 or 2) since these apartments are really small and with no view. Stay in those ending with 3 or 4 and higher up. No shelving in rooms. Very limited utensils: only 1 frying pan. Broken iron, dirty top of microwave, holes in bed sheets etc. Not good enough for price we paid. The building needs upgrading. All a bit tired. Only 1 washing machine availbale for all guests!!! (on floor 10).
Being in the centre of city was important to us, 24 hr attendent in office was good and very helpfull, The bar and restaurant we found a bit casual. Not always asked what we wanted and found that we had to catch waiters eye or walk up to the bar and order. we waited 10 min to get a drink (gin tonic $10) and 25 min to get a few hot chips. Young girls walked in from the street got prompt service and full glasses of wine. (topped up) Otherwise fine.
I found the room to be perfectly pleasant, clean and bright with cheerful decor. The day was hot and there is no air con in the rooms. The service desk did offer us a fan though.
Its relative proximity to the CBD; politeness and willingness to assist of the sole member of staff I met. Noisy; the room was overlooked by a multi-storey car park that was both open and illuminated throughout the night.
service was brilliant - v noisy outside though
Very convenient for non drivers,just a short walk to the Malls and Courteny Place.Not far to Te Papa etc and easy to catch a bus. Because it was full the rooms were not ready and the poor staff seemed run off their feet.But everyone had a great attitude so we felt well looked after.
Friendly staff who were very patient with me when I had botched my booking!
clean room, restaurant on site, very handy for my conference venue a lot of road noise from my room
The hotel was totally adequate for the price and nice and central to where I had to go. I was in room 711 and the thing I didnt like was the sound of a howling gale coming in through the window that didnt shut properly - sorry but I think that is a complaint!
Good location. Staff are nice.
The location suited us perfectly, the parking at the hotel was essential to our stay, the room was spacious for the tarriff The bar and resturant was closed, it was a Sunday evening & am not sure if that is normally the case.