West Chester Hotels

Special thanks to Shi. She's been very helpful and friendly.

Free breakfast. Easy parking. Nice and quit.

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Access to anything you need and breakfast was great. Room was clean, bathroom was spacious.

Clean room

Rude unfriendly staff. Didn't seem to know what they were doing as they called for a new credit card number to charge for a stay booked throug kayak. Would not go back

Entire staff helpful and caring.

Location worked for us.

It is being renovated - and still charging maximum prices. Pool water was a disgusting color.

location, free breakfast.

Pool was closed for renovations. Hotel room smelled like smoke, but they did move us.

I (and everyone else) was trapped there for an extra day due to a blizzard. Staff responded to this difficult situation with much grace and professionalism. I wish I could remember their names; they deserved a bonus from management.

Being charged full price for the extra night when no was was able to leave was disappointing. Even the guy plowing the lots had to get a room because he and his 4wd truck couldn't go anywhere else. Due to the circumstances rates for those stranded should have been discounted. But the staff's professionalism and courtesy was so good I'm not pursuing it. I would definitely stay there again.

Convenience on the road. I reserved a room at Hampton Inn, Malvern because it was close to two local historic sites that I wanted to visit. The desk clerk referred me to a friendy Episcopal Church just a short drive away, which suited my Sunday needs very well. The room accomodation had several welcome conveniences such as fridge, microwave oven, coffee/tea maker, TV and was very quiet and fresh. The bathroom was supplied with thoughtful items. A large room had been provided for breakfast for a sports/family event in the area so the breakfast bar was adequately accomodating for just regular folk. I will definitely stay here again while visiting family in the area.

One very small problem with the room was that the bathtub plug did not function to stop water flowing out. I also found that the room a/c unit could not be programed to my preferred temperature, which is higher than the default cooling setting

Clean rooms, nice free breakfast. Only downside was when we called the front desk for pillows and a toothbrush, they made us come down to the front desk to get them. In my past experiences, I have usually received items directly to the room. To me, this exhibited some laziness on the hotels staff's part

See above

Location

The first room smelled like a smoke factory. We got another room and the bathroom had not been completely cleaned. No clock or shampoo. Toilet paper holder kept falling off.

Nothing

Everything

Tina the front desk lady was incredibly helpful and nice.

Hiotelwas perfect for taking several day trips we had planned for our stay. Food service and cleanliness all top notch!

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The staff is extremely friendly and willing to help in any way that they can with anything.

It was very noisy. They allowed dogs - heard baking each day and had to move to a different floor. Also - lots of traffic noise. Major road outside hotel. Tractor trailers moving all night long.

Good amenities for the price, very clean and comfortable, friendly and helpful staff. Good location near the turnpike with lots of restaurants and shopping, yet quiet. Coffee available in the lobby 24 hours. The choice of hard or soft pillows was a nice touch.

They didn't have much variety for breakfast. It was really boring for a weeklong stay, though the quality of the food was good.

Room was excellent, comfortable, and very clean. Desk clerk was very courteous and helpful. Breakfast was good and plentiful. Thank you!

The area closest to destination.

The do not make your bed daily. They do not refresh towels daily. The hotel smelled of tobacco. Room wasn't stocked with dishes pans utensil you had to ask for them. No soap or bottle holder in the shower area. Stained toilet not maintained.

Staff was extremely pleasant, accommodating, and professional. Room was clean and functional. Hotel was close to several major highways for ease of travel. Great value.

No

this was one of the best hotels yet! that we have stayed in in Malvern! friendly staff & very clean! definitely will stay here again! thanks for a pleasurable stay!

The staff was very helpful full very nice.

I didnt get the suites I wanted they gave me 4 smaller size room in stead of 2 large suites but over all was very nice experience.

2 beds; first floor; near destination

The room was not clean- the toilet had a two inch ting of black mold, there were shaving hairs in the sink, mold in the shower,an open used dried up soap in the tub, cobwebs on the lamps, sand in the bed!! Awful!!!!

After I cleaned it all up and changed the linen I actually got a peaceful night sleep very quiet little to no disturbances staff was also nice.

Hotel not at all what I expected.The itinerary said that it had a pool,it didn't.The continental breakfast was packaged muffins and cereal bars & coffee in a dirty Lobby. Bedroom & linen was dirty 😱 Bring ya own cleaning supplies and bedding.JUST N

nothing.

Poor mgt. very poor facilities. Turned water off to whole hotel at 2 pm on sat so we had to wait 2 hr for s shower and were late for a 5 pm graduation dinner . They were doing construction?? They planned this??

Inexpensive and convenient

The freezer portion of the fridge didn't work. We didn't realize this until we packed to leave and items were melted. Also the electrical outlets on the desk weren't working properly.

It's clean and you know what you get.

Paper thin towels. Up charges for everything. Slow wifi. Bed and pillows old and overused.

Location, location, location. Once at the hotel, the car wasn't needed again. Coffee, Craft Beer and Calzones all within a 2 minute walk. New England charm in a vibrant college town.

The workout facilities could use an upgrade and variety could be added to the equipment. The parking situation (Parking available on site for $20 per night or a block away for $5) is not ideal but is workable.

Complimentary shuttle was very convenient for an excursion to the local brewery.

My daughter loved the pool and The fitness room. We had a great breakfast with 15 other people We were traveling with

Enjoyed everything

area and location...close to everything professionalism of staff, very accomadating

could work on food being a little hotter when served, other then that everything was great....

Overall hotel is very pleasant the staff are excellent

nothing negative to report

Overall there were no problems or issues with checking in or out. Employees were nice.

It was very noisy on my floor. Lots of people out in the hall talking. It definitely took away from it being a relaxed stay.