Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 10.0 "100% werehappy with the shuttle service ." 7.8 "78% thought theservice was very professional ." 9.6 "96% said thereception staff was great ." 9.3 "93% said therecreation staff was great ." 10.0 "100% found therestaurant service to be one of the best ." 7.0 "70% werehappy with the room service ." -
8.6 "Location is great."9.4 "94%
liked the proximity to sightseeing ." -
8.2 "Amenities are good."8.8 "88% found the
grounds to be nice ." 7.9 "79% thought thebuilding was wonderful ." 9.2 "92%loved the outdoor sports facilities ." -
8.1 "Very nice wellness & sports facilities."8.1 "
top-notch fitness area , thought 81%." -
8.0 "Pool is good."
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6.3 "Breakfast is mediocre."6.0 "
Breakfast prices were ok , according to 60%." -
5.5 "Average value."6.0 "
Breakfast prices were ok , according to 60%." -
4.5 "Internet is poor."2.2 "78% said the
wifi quality was bad ."
Overall Rating
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8.7 "Great service."9.3 "93% found the
staff to be very friendly ." 10.0 "100% werehappy with the shuttle service ." -
8.6 "Location is great."
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8.4 "Amenities are good."8.1 "81% thought the
building was wonderful ." 9.0 "90% found thegrounds to be nice ." -
7.3 "Nice rooms."7.1 "71% said
rooms were clean ." 9.9 "99% thought theview was good ." -
7.1 "Tasty food."7.2 "72%
loved the menu selection ." -
5.4 "Average value."
Overall Rating
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8.7 "Location is great."
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8.6 "Great service."10.0 "100% were
happy with the shuttle service ." -
8.2 "Amenities are good."7.8 "78% thought the
building was wonderful ." 8.6 "86% found thegrounds to be nice ." 9.0 "90%loved the outdoor sports facilities ." -
8.1 "Pool is good."
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7.1 "Nice rooms."9.9 "99% thought the
view was good ." -
6.4 "Breakfast is mediocre."
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5.4 "Average value."
Overall Rating
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7.5 "Nice rooms."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Great value and a great place!
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10.0review from
Overall facilities and rooms were clean and well kept. Food and activity options were plentiful and the location (and the resort's free shuttle service) makes all the area attractions easy to get to.
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7.7review from
Facilities We requested a room on the bottom floor prior to arrival. I received an email through Kayak from Kingsmill confirming we had a room on bottom floor. Upon arrival they did not have bottom room or anything in their system that we requested one. They were not accommodating and did not offer anything to make up for it. Some staff not attentive.
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9.4review from
The overall setting of the resort is beautifully surrounded by the river and green, the low rise housing helped preserve the scenery from every angle. We stayed there during the Thanksgiving weekend with our grade schooler sharing a king size bed comfortably on the first floor. The room is sized a typical hotel room with a patio facing a pond, which I enjoyed the most. The closet was unusually larger, you can fit 2 suitcases in there. The amenity is normal, that's why I did not rate it 'luxurious' but it's clean and sufficient with body wash, shampoo and conditioning;, the interior design of the bathroom is on the high end than other typical Hilton or Marriott, but is sized smaller than I would have liked. Each room has a Kerug with 6 pods and they fill it up everyday. No problem getting on wifi. The shuttle service is excellent - we used it exclusively to travel between Busch Garden and the resort - the shuttle also take you directly to your building if requested, they really eager to take around the resort. indoor pool is smaller than I would have liked but there were 20+ kids there so it felt crowded. But the changing area is on the high end side, very clean, plenty of towel supply, whirlpool, steam room, sauna included. Every staff we encounter are very friendly. Buffet breakfast in Element 1010 and lunch at Eagle restaurant, both of which were good experiences. Everything worked out really well. It is priced a bit higher than others in the area but i feel that I get what I paid for, it's worth the value. We definitely will go back in the summer and possibly in Nov/December again. Can't really pick any Cons - I guess I would have liked a bigger indoor pool so the kids are not jammed together.
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9.3review from
The landscaping and setting are truly one of a kind. The staff is all very friendly, from the house-cleaners to the concierge service. The on site restaurants, especially the one at the marina, are top shelf. Truly some of the best food we have ever eaten. It is pricey. The cost for a single night stay was double that of staying at another location not much further away. I am not sure if the amenities warrant the cost.
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10.0review from
Great value and a great place!
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10.0review from
Overall facilities and rooms were clean and well kept. Food and activity options were plentiful and the location (and the resort's free shuttle service) makes all the area attractions easy to get to.
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9.4review from
The overall setting of the resort is beautifully surrounded by the river and green, the low rise housing helped preserve the scenery from every angle. We stayed there during the Thanksgiving weekend with our grade schooler sharing a king size bed comfortably on the first floor. The room is sized a typical hotel room with a patio facing a pond, which I enjoyed the most. The closet was unusually larger, you can fit 2 suitcases in there. The amenity is normal, that's why I did not rate it 'luxurious' but it's clean and sufficient with body wash, shampoo and conditioning;, the interior design of the bathroom is on the high end than other typical Hilton or Marriott, but is sized smaller than I would have liked. Each room has a Kerug with 6 pods and they fill it up everyday. No problem getting on wifi. The shuttle service is excellent - we used it exclusively to travel between Busch Garden and the resort - the shuttle also take you directly to your building if requested, they really eager to take around the resort. indoor pool is smaller than I would have liked but there were 20+ kids there so it felt crowded. But the changing area is on the high end side, very clean, plenty of towel supply, whirlpool, steam room, sauna included. Every staff we encounter are very friendly. Buffet breakfast in Element 1010 and lunch at Eagle restaurant, both of which were good experiences. Everything worked out really well. It is priced a bit higher than others in the area but i feel that I get what I paid for, it's worth the value. We definitely will go back in the summer and possibly in Nov/December again. Can't really pick any Cons - I guess I would have liked a bigger indoor pool so the kids are not jammed together.
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9.3review from
The landscaping and setting are truly one of a kind. The staff is all very friendly, from the house-cleaners to the concierge service. The on site restaurants, especially the one at the marina, are top shelf. Truly some of the best food we have ever eaten. It is pricey. The cost for a single night stay was double that of staying at another location not much further away. I am not sure if the amenities warrant the cost.
