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I like the convenience of where this motel was located. It was right next to a truck stop so if I missed breakfast at the motel I could walk next door to the truck stop to eat. It had very clean rooms and was nice a comfortable with a chair to sit in to watch tv or the bed.
It was a great price and the location is convenient I had no hot water on a Sunday morning where I had an event in the morning. I call the front desk and told them and they said let the water run. I ran the water for 30 minutes with the sink faucet running and it was ice cold. I had to leave and the front desk did nothing to make it right when I spoke to him. No offer of a return of money, free stay or partial credit.
Leaving Dirty, uncomfortable bed with old broken up pillows, had bugs, rusty, dirty tub, the room next to us was boarded up but we both heard things coming from there, unfriendly staff who didn't wven have our reservation upon arrival. We left and drove two hours home is read of staying there. We were not given a refund.
Customer service almost non-existant
Everything staff breakfast maintenance cleaning
The hotel room was clean. The hotel was under construction. This fact was not Published. If we would have known, we would have not stayed at this property! My husband is handicapped and the elevator was out of order as well as the gym. Air condition didn't work either!
Good location. Excellent breakfast. Desk staff very helpful. You want to know who made our beds, emptied our trash, and replenished our towels? That would be ME. Housekeeping never came into our room until the day of checkout, when they were in such a rush to turn over the room they woke us up@9am. No tip, ladies!
The breakfast was good. Nice restaurant next door. The hotel had originally had us in a king size room, but said that they could switch us to two double beds because we booked on line.
First time in the Vernon area. Pleasantly surprised. Hotel was clean, bed comfortable.
I thought it was one of the nicer places I have stayed in for the money. The only thing I would seriously suggest is they do a better job of cleaning out the heater/ac vents.. they were filled with dirt and dust
On demand HD cable & flat screen tv. Good showers. Wifi tough to connect at times.
Price... Distance to next morning work location..
easy access to interstate no
Staff was very helpful and nice.
that they're going to be closing soon very good move on Holiday Inn Express behalf definitely will not want to stay here again Hotel ready for remodel should have been closed until completed unable to put out signature breakfast because of future closure like it would be a big deal to throw out any extra food
Room was clean, breakfast was very good. Bed was not good at all.
Very pleasant front desk staff. The room was filthy and smelled terrible. The ceiling in the bathroom was badly damaged from water and looked like it could come down at any minute. No shower curtain so the floor turned into a lake after showering and the fixtures were rusty and lime scaled and even missing in some places leaving a gaping hole in the shower. The air conditioner was running loudly and badly and kept us up all night. Will never stay here again its a miracle there was no bed bugs.
Location It was unclean and I had no towels or toiletries in the bathroom. When I called the front desk she was less than helpful or apologetic. She brought me 1 towel, 1 hand towel and 1 washcloth which were all thin and gray not white.
The management of this hotel is thoughtful and sincere. Kind.
clean and frendly brefast not a selection
Nice staff and a quiet sleep. Few non essential restaurant along the road. Overall it's a good place for a short period and the closest drive to UCONN. Looks like an abandoned building from the road and nothing to brag about. Charge more than they should have, basic and not much going on.