Bed in the rooms are very old and uncomfortable. One can feel the metal springs in the bed. Changed rooms but same issue with second bedroom. Checked out of the hotel and did not stay. Was informed th...
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Amenities at Best Western Plus Waterfront Hotel
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Cable or satellite TV
Reviews of Best Western Plus Waterfront Hotel
7.9
Good
2448 verified ratings
Wonderful
1218
Very good
443
Good
367
Okay
140
Fair
105
Mediocre
59
Poor
116
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location and beautiful views, with many appreciating the friendly and helpful staff. However, several reviews noted issues with cleanliness, outdated rooms, uncomfortable beds, and noise disturbances. Many guests felt the hotel did not offer good value for the price, citing extra charges for parking and breakfast. While some enjoyed the restaurant and amenities, others were disappointed by the lack of included services and maintenance issues.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
7.8 out of 10
1802 reviews
8.2 out of 10
214 reviews
7.9 out of 10
15 reviews
8.4 out of 10
11 reviews
All reviews
The room was normal for a Best Western, small washroom, but well supplied. The on site restaurant was excellent as usual. The fitness room is still under construction. But we can use the Doubletree Hi...
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The fitness room was under renovation. Otherwise it was a perfect stay.
The room was small but had a great view and was very well laid out. Staff went over an above to be helpful. The hotel restaurant was a pleasant surprise. Good food and a great view.
Pros (+) Breakfast included anything you could have wanted.
Cons (-) USB port in the room would have been nice.
Pros (+) Wonderful staff! Answered all my questions! Upgraded us! Perfect stay for a 1st timer in Canada!
Cons (-) Nothing
Pros (+) Next to Aquatic park, and rooms with good views.
Pros (+) we were very pleased with our stay. Clean, friendly, great location, excellent breakfast although had to wait for some stuff at the buffet that never arrived.
Pros (+) The view
Cons (-) The fact we had one bed for 3 people and the manager was the rudest person I have ever met I. My life
Pros (+) River view was great but the trade off is that you have a small room. The 20-somethings basically took over my floor making noise well into the post-midnight hours and waking up my young child. Securi...
Cons (-) Breakfast was very much a 2-star experience. The breakfast buffet space was about 800 square feet ... the hotel has 22 floors and the place was pretty full the weekend I was there - you do the math. S...
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique offerings?
The hotel offers a stunning panoramic view of the Detroit River, comfortable beds, and a convenient location within walking distance of Caesars Windsor.
Is parking readily available at the hotel?
Yes, parking is available for a fee of CAD 15 per day in a public parking garage conveniently located behind the building.
How is the food quality at the hotel?
The on-site restaurant offers great food, and guests can enjoy a good breakfast with a wonderful view. However, some guests found the breakfast prices to be expensive.
What can guests expect in terms of cleanliness?
The hotel provides clean and comfortable rooms with a stunning view of the Detroit River. However, some guests mentioned that the outside of the hotel and the pool area were not as clean as expected.
How is the customer service at the hotel?
The staff is friendly and helpful, and guests have mentioned specific staff members who provided amazing service. However, some guests had negative experiences with the front desk service and found the security guards to be sound asleep on some occasions.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Guests highly recommend choosing a room with a riverfront view for a stunning experience.
Consider Parking Options
Some guests found the parking situation inconvenient, with additional charges and the parking garage located a distance away from the hotel.
Check for Breakfast Inclusions
The hotel no longer includes breakfast with the stay, and some guests found the price for breakfast expensive.
Be Mindful of Noise Levels
If you prefer a quieter environment, be aware that the hotel may host events or accommodate groups, potentially leading to increased noise levels.
Note the Lack of Certain Amenities
Some guests noted the absence of certain amenities in the rooms, such as microwaves, slippers, and bathrobes, which may be important to some travelers.
Take Advantage of the Location
The hotel's location is praised for its proximity to attractions like the casino and its scenic views of the Detroit River.
Be Prepared for Parking Fees
Guests were surprised by the additional charge for parking, so it's advisable to factor this into your budget.
Consider Room Size
Some guests found the rooms to be smaller than expected, so it may be worth considering this when making a booking, especially for longer stays or if you prefer more spacious accommodations.
Check for Special Offers
The hotel offers a sauna and an indoor pool, which can be a great way to relax during your stay. It's worth checking if there are any special packages or offers that include access to these facilities.
Engage with the Staff
Several guests praised the friendly and helpful nature of the hotel staff, so don't hesitate to reach out to them for any assistance or recommendations during your stay.
Location
277 Riverside Drive West, Windsor, ON N9A 5K4
What's nearby
- Windsor's Community Museum72 yd
- Art Gallery of Windsor131 yd
- Caesars Windsor0.4 mi
- Windsor Public Library0.7 mi
- Moross House1.2 mi
- University of Windsor1.4 mi
- Ambassador Bridge1.6 mi
- Historic Trinity Lutheran Church1.7 mi
- University of Windsor Stadium1.8 mi
- Michigan Central Station1.9 mi
- Majestic Theatre2.4 mi
- Charles H. Wright Museum of African American History2.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Plus Waterfront Hotel
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
May | November | $119 | $140 |
Cheapest month to stay with an average 35% drop in price. | Most expensive month to stay with an average 14% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Best Western Plus Waterfront Hotel
Which month has the cheapest rates at Best Western Plus Waterfront Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Best Western Plus Waterfront Hotel is January, with an average nightly rate of $101. The most expensive month is August at $136 per night.
What is the cheapest day to book Best Western Plus Waterfront Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Best Western Plus Waterfront Hotel is Tuesday, with an average nightly rate of $96. The most expensive day is Sunday at $146 per night.
How far in advance should you book Best Western Plus Waterfront Hotel?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Best Western Plus Waterfront Hotel, book around 7 weeks in advance. This could save you approximately 23% compared to booking last minute.
KAYAK's top tips for your stay at Best Western Plus Waterfront Hotel
FAQs when booking at Best Western Plus Waterfront Hotel
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.3 mi | Windsor | 5.3 mi |